changing behaviour - simple steps
TRANSCRIPT
UEP Project
Mark Goddard 26/08/05
Framing Line Zone 6
41 Robots – 9 Automated Cells
9 Operators – 5 Manual Stations
2 Technical Monitors & 2 Trades
The basis of our UEP is participation
Today, the difference is in the way we
work together, using the ideas of everyone,
with a plan of continuous improvement
Project Direction
Plant progression towards UEP Stage Four
raised concerns as to the level of professional standards required to sustain UEP Stage 4 and progress to UEP Stage 5
It was agreed that the Bodysides & Framing Area of Body-In-White would pilot a behavioural model
Project Proposal
Bodysides & Framing RG proposed to
progress the model with UEP Project :
Project Axis
The Project Axis are:
rofessionalism
urpose
ersistence
ride
Project Direction
The project would only succeed if it was beneficial to all concerned:
Operator Monitor Trades Person Support Staff Associate RU RG DIR
Project Duration
Project commenced September 1st 2005 with 6 months ‘launch’ period
Professionalism
Professionalism (Conscience)
Means Setting a Good Example
- Personal Conduct
- Trust
- Permanent White Water (Video)
Professionalism – Purpose – Persistence - Pride
Purpose
Purpose (Vision)
Means Jointly Determining Our
Course
- Joint Team (RG/RU RU/Monitor) leadership
- Shared vision and common value
- Monitoring and Motivating
Professionalism – Purpose – Persistence - Pride
Persistence
Persistence (Disciplined Approach)
Means Adopting a Zero Tolerance to Destructive Habits
- PPE Non Compliance
- Working Time Non Compliance
- 5C’s (Criticising, Comparing, Complaining, Condemning &
Competing)
Professionalism – Purpose – Persistence - Pride
Pride
Passion (Empowerment)
Means Focussing Our Talents On
Results
- Enthusiasm, Interest, Energy
What we do, gives us what we get
- Engage others
- True Voice and Passion are volunteered
Professionalism – Purpose – Persistence - Pride
Defining the Basics
Each Team member was asked to complete the Project Parameter sheets for all key roles
Professionalism – Purpose – Persistence - Pride
Defining the Basics
Each Team member was asked to complete the Project Parameter sheets for all key roles
The project parameter sheet defined, in the Teams
own words, what were examples of: • Unacceptable • Basic • Good • Excellent
Each Team member returned completed sheets
Behaviour
Professionalism – Purpose – Persistence - Pride
P1 - Professionalism - Setting A Good Example - Trust, Personal Conduct, Mutual Respect, Behaviour, Managing Work Load
P2 - Purpose - Jointly Determining Our Course - Joint Team Leadership, Shared Vision & Common Values, Monitoring & Motivating
P3 - Persistence - Adopting a Zero Tolerance to Destructive Habits - PPE Non-Compliance, Respecting Working Hours, 5C's
P4 - Passion / Pride - Focussing Our Talents On Results - Volunteering Enthusiasm, Interest, Energy. Engaging Others.
P (1-2-3-4) Comment
4
2 Realises that the role requires he/she should set the example to the rest of the team
1 Shows lack of respect for team members
4 Propose and action and improvements to Quality, Production, etc
1 Carries out daily / weekly standard work without direction
4 Chairs CIG meetings, Takes Briefings
2 Understands and communicates to Team members the Contract of Objectives
2 Recognises poor performance and takes immediate autonomous action to correct problem
3 Stop s and challenges anyone not weraring appropriate PPE
3 Does not engage in any behaviour considered to be unprofessional
4 Actively encourages others in the team to be involved in UEP, TPM progression.Excellent
Basic
Excellent
Basic
Basic
Basic
Unacceptable
Good
Good
Basic
Date: 28/9/05 Name:*.*****
Example Type
(Unacceptable -
Basic - Good -
Excellent)
Understands and communicates to others in the team the Contract of Objectives ( Team Targets )Good
CPRY
FERRAGE
FRAMING & BODYSIDES P4 PROJECT
MONITOR PARAMETERS
Update : 15/11/2005 - Update freq : Daily
Ow ner : M.Goddard - Updater : M.Goddard (6359) Consolidated
INTERNAL USE
Progression
The project will be launched by choosing a behavioural example for Professionalism, Purpose, Persistence and Pride for each role within the area
The behaviour required can be animated in a simple format and will become the reference for our behaviour ‘model’
Professionalism – Purpose – Persistence - Pride
General Operator
P1 Professionalism
UnacceptableBasic
GoodExcellent
Non Contribution to UEP or TPM
activities
Contributes
towards Team
UEP / TPM goals
Motivates other Team members
by sharing enthusiasm
Requests involvement in
UEP / TPM groups / projects
c:/PF30174/Powerpoint/Stn17_Ind
icator.ppt
B.I.W. Continuous Improvement Group (BIW009)
The actions taken from C.I.G. BIW009 have resulted in a reduction of interventions from 107 / week to 40 / week.
With each intervention taking at least one minute, the saving of over 1 hour per week contributes to the flow of vehicles to our customers.
Station 17 Framing Line
C.I.G. team members Dave Fogg and Derek Botham used the maintenance breakdown data base to analyse the improving trend.
Further actions from the Maintenance Methods and Reliability Department associates, planned for early January, will be monitored using the same tools.
Contributes to Contract of Objectives: Lead Times
Interventions per week
10784
39 39 40
0
20
40
60
80
100
120
1 2 3 4 5
Week
Nu
mb
er
of
Inte
rve
nti
on
s
47 48 49 50 51
General Operator
P3 Persistence
Unacceptable
Basic
GoodExcellent
Does not wear correct PPE in the
work place
Wears correct PPE in the work place
Challenges anyone within
his/her zone not wearing PPE
Wears correct PPE at all times
P4 Features
The model follows a simple structure both in its definition and animation
Professionalism – Purpose – Persistence - Pride
P4 Advantages
The simple structure provides a tool that is easily used to animate the different levels of behaviour expected on the zone
It becomes the basis of a consolidated rule book for the UEP
Professionalism – Purpose – Persistence - Pride
P4 Motives
Definition of four possible levels of behaviour
Clarity of what is and is not acceptable will bring improvements to both performance and social climate
Professionalism – Purpose – Persistence - Pride
P4 Benefits
The team has a simple and easily adaptable model for defining levels of behaviour
The model can be used in all areas of the business
What is written is agreed – The model removes any ambiguity as to what is allowed and what isn't
Professionalism – Purpose – Persistence - Pride
Progression
To ensure the model is sustained different behavioural references
will be added by the Team on a progressive basis
Professionalism – Purpose – Persistence - Pride
Forecast
The project will be fully implemented, and become our way of working, by the end of the 6 month launch period.
Professionalism – Purpose – Persistence - Pride