change smidig2014 - henrik kniberg
DESCRIPTION
Agile implies change. But people do not want to be changed...TRANSCRIPT
Author
Parent
Organizational coach & mentor
www.crisp.se
Consultant
Henrik Kniberg
@HenrikKniberg
Smidig 2014, Oslo
Change
Exercise
Change something on yourselfright now
Henrik Kniberg
Change something on somebody elseright now
Change is hard. And it takes courage.
Henrik Kniberg
Example: How to get a 6-year old to clean his room
Henrik Kniberg
5
Bad strategies
Henrik Kniberg
I’ll give you ice cream if you clean
your room.You have to clean up your room now! Or
else...
Look, I cleaned your room for
you!
Clean room?
What is my motive?
Henrik Kniberg
Teach him to take responsibility for his room
... so he enjoys keeping it clean by himself without me having to remind him.
... so that I save time…
... well, not really.
... and he learns a valuable skill for life!
Henrik Kniberg
MOTIVEWon’t lose toysWon’t step on thingsMore space to play & create
PROGRESS METER”Look how clean THIS part of the room is now!”
NEXT STEPPick up any single item, decide where it lives, put it there now
First step: change myself
”Coach”-mode instead of ”Authority”-mode=> Don’t force him to do anything=> Don’t do any of his work
Pride of work: ”Look at how clean my room is! Wouldn’t you like your room to be as clean as mine? I can help you if you like”
CURRENT SITUATIONStuff everywhereNo clear space
DESTINATIONClean room
Henrik Kniberg
No! I haven’t finishedcolor-sorting my socks!
Come on son, dinner is getting
cold!
Experiment results, 5 years later...
Henrik Kniberg
Subject #1 Subject #2 Subject #3 Subject #4
Worked!
Didn’t work!Worked!
Key elements of change
Henrik Kniberg
MOTIVEWhy do we want to be there?
PROGRESS METERHow will we know if we are moving in the right direction?
NEXT STEPWhat is the next steptowards this destination?
CURRENT LOCATIONWhere are we right now?
DESTINATIONWhat is the destination?
Causes of resistance
Henrik Kniberg
MOTIVEDon’t want to be there
PROGRESS METERDon’t see that we aremaking progress
NEXT STEPDon’t see any path
DESTINATIONDon’t understand the destinationCURRENT SITUATION
Don’t see the current situation
Don’t sell Solutions. Sell Problems.
Henrik Kniberg
Forget it
No!
What would you like to be different?
You should X!
Are you happy with the current situation?
Why not?
Ask the right question(the Art of the Possible)
Henrik Kniberg
What would it take to X?
Well, yes!
If you could X,would you want to?
”Why can’t you” => ”Do you want to? How can you?”
We can’t X
Technique: Toyota Kata
Henrik Kniberg
Next Target
Actions
Awesome!Now
Technique: evaluate all options simultaneouslyincluding status quo
Henrik Kniberg
5 = Great!4 = Pretty good3 = Acceptable, but barely2 = Bad! But I may be convinced.1 = Over my dead body!
Status quo
Patience!Things usually get worse before they get better
Henrik Kniberg
Performance
Time
Current performan
ce
New performan
ceAnticipated path
Actual path
”chaos”
The middle looks like failure!
(Satir change model)
You reap what you sow
Henrik Kniberg
THOSE guys need to change!
SymptomRoot Cause
Change starts with YOU
Henrik Kniberg
19
Model the behaviour you want to see.
PS – Did the change stick?If people don’t see the point of the change, it won’t stick.