Construction & Testing

Change Management RoutemapImplementationDesignInitiation & Planning

I Project initiation II Assess III Design and build IV Monitor and review

E.Change readiness and impact assessment

E.Change readiness and impact assessment

Train the Trainers Strategy:Functional & Pedagogical

Train the Trainers Strategy:Functional & Pedagogical

Conduct Training

Conduct Training

D. Change management strategy and plan

D. Change management strategy and plan

G.Organizational impacts: Operational Changes Organisational Design Changes People Management Changes Customer & Products

G.Organizational impacts: Operational Changes Organisational Design Changes People Management Changes Customer & Products

CM Milestones

Change Management Plan (validate with PM) Training content & materials validation

Deliverables High-level Change Management

plan (for input into PMO project plan)

Change vision (Workshop) High-level Stakeholder List Stakeholder Map by process and platform Stakeholder and Communications Plans

Change readiness and impact report Change Response Plans designed and implemented (ie. Training, competencies

design, organizational develop) Measures of Success collated and reported Corrective action agreed and completed Ongoing management and implementation of stakeholders and communications

Feedback, escalation and corrective action process implemented

Ongoing measurement and corrective action Lessons learned

Measure and take corrective action

C. Vision and Measurement Framework

Organizational Impacts(inputs to Detail Requirements

Workshops)

Training plan and material preparation

Training plan and material preparation

A. Understand scale and scope of change

A. Understand scale and scope of change

F. Engagement strategies

Stakeholder Management Map, list and Plan Communications Strategy and

Implementation Plan

Stakeholder Management and Communications

B. Establish PMO (project management office) Establish and manage Change Management plan Issue/risk management Change requests

Training

H. TrainingH. Training

Stakeholder and Communications Plans

CORRECTIVE ACTION PLANS

Self Correcting Model

I. MEASURE:Effectiveness of Change Management

and progress towards future state

TOOLS:

Gathered through:Regular perception surveysFeedback sessions Evaluation forms (ie. training)Results in a Commitment Curve Report that assesses employee commitment to

change and effectiveness of Change Response Plans

Perception MeasuresGathered through: Regular perception surveys Feedback & Coaching sessions Evaluation forms (ie. Training)

Workshops, Coaching Sessions and meetingsStatistics & Ch Mgt. Performance indicators

Results in a Commitment Curve Report that asses employee to change and effectiveness of Change Response Plans

Change Mgmt Measures