change management product flyer
TRANSCRIPT
-
8/8/2019 Change Management Product Flyer
1/2
Designed from inceptionto integrate all ITIL processes into a single application
Change Management
Service Desk and IT Service Management Sotware
www.axiossystems.com
ChangeManagement
The assyst solution ensures the success o every changeby providing support or change processes, businessimpact assessment and authorization control to guaranteea high success rate or the implementation o change. Inassyst, Change Management unctionality is integrated withmanagement and automation o all ITIL processes in a singleapplication without the need or complex integration projects.
Mitigate Risk, Enable AgilityIs change a risk to your business?
Are unauthorized or emergency changes degrading IT services?
Is IT struggling to meet the demands of the business?
In many organizations, 70-80% o service interruptions are caused by change-
related incidents. Without a dened IT Change Management process providing
visibility and control, unauthorized changes cause service interruptions with an
increasing impact on the protability o the business. Implementing Change
Management can help the business regain control by logging all changes,
applying a dened and repeatable change process, ensuring visibility and
enorcing authorization and compliance.
Typical ChangeManagement Liecycle
Request or Change
Review
Assess Change Cancel Change
Authorize Change
Build, Test, Veriy
Implement Backed Out
Change
ManagementNotication & Authorization
Automated Routing
Change Logging
CMDB ImpactVisualization
Workfow ManagementChange Calendar
Audit & Reporting
Resource Manager
assysts ability to link incidents and
problems to changes allows us to more
accurately understand the impact o a
change, and the history behind it.
NFU Mutual
Axios
For
Service Desk & Incident ManagementChange Management Problem ManagementConguration Management Asset ManagementService Level Management CMDBService Catalog SaaS offering
Axios
For
Service Desk & Incident ManagementChange Management Problem ManagementConguration Management Asset ManagementService Level Management CMDBService Catalog On premise or SaaS offering
3assyst Product suite 3
-
8/8/2019 Change Management Product Flyer
2/2
www.axiossystems.com
Service Desk and IT Service Management Sotware
Main Benefts
Assess impact o changes on quality o service through risk
and change evaluation Better visibility o changes to both IT
support services and the business as a whole
Increase change success ratio via a controlled change
environment
Reduce time cycle to implement change, enabling greater
business agility
All changes progressed through a controlled and traceable
path
Increase condence in IT systems and customer satisaction
Eective management o release processes or greater
eciency and consistency
Improve inrastructure and quality o service
Fully integrated Change Management
assyst oers unrivalled connectivity via a wide range o plug-in adaptors which enable assyst to interace to any externalapplication. For example, assyst can interace with advancedAsset and Conguration Management sotware giving you a
vital insight into your IT inrastructure. By analyzing the assets
and their relationships, assyst enables Change Managersto undertake inormed impact analyses based on real-time
and accurate data. Proposed changes can be evaluated with
condence or minimum disruption and maximum success.
ChangeManag
ement
Established in 1988, Axios Systems is the worlds leading independent provider o Service Desk and IT Ser vice Management (ITSM) solutions. Its
sotware, assyst, is a ully integrated, out-o-the-box solution, available in on-premise and SaaS models, which helps organizations optimize IT
inrastructure eciency, reduce overheads and lower the total cost o IT ownership.
Change Management
Normally Change Management is one o the
most dicult processes to implement, especially
the authorization part. This doesnt come as
part o standard unctionality o any other ITSM
solution. Axios Systems oered fexible
workfows or approval o changes.
CROC
End-to-End Change Management
Record Changes User-riendly change logging orm.Pre-populated change requests can also be created
rom incident or problem records.
Change Monitor Searchable display o all changes andchange tasks via an at-a-glance graphical summary. This
interacts with the incident and problem monitor or a
ully integrated overview.
Workfow Management Engine Dene changeworkfows using the drag-and-drop Workfow Process
Designer. Workfows can be multi-level and are
managed by the automated assystWorkfow Engine.Change Triggers assyst accepts a wide range otriggers or change both reactive and proactive.
Change History View ull change history associatedwith a Conguration Item (CI), system or service.
Resource Scheduling Visual scheduling o change tasks
with ull view o support sta availability.Forward Schedule o Change Calendar view oplanned changes with drill-down into the change record
and Impact Explorer.
Automation o Processes
Confict Detection Automatic detection o confictbetween multiple changes to the same system, CI or
service which are being perormed simultaneously.
Enorce Control Changes automatically routed torelevant management or authorization.
Real-Time Management Reporting
Assess Impact The assyst CMDB Impact Explorerprovides an up-to-date graphical display o the
inrastructure, indicating which systems, IT services,
business services and business users may be impacted
by the change.
Tracking, Reporting & Compliance Change recordslinked back to problems and incidents. Full audit history
recorded.
Integration with other ITIL Processes
Release Management Release Managementunctionality tightly coupled with Change Management
control.
Conguration Management Change andConguration Management within a single application
streamlines the processes.
Key Features