change management in research administration: jennifer wisdom, george washington university barbara...
TRANSCRIPT
![Page 1: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/1.jpg)
Change Management in Research Administration:
Jennifer Wisdom, George Washington University
Barbara Inderwiesche, University of California – Irvine
Implementing Systems, People, and Culture Change
![Page 2: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/2.jpg)
Learning Objectives• Prepare for and structure institution-wide change activities
• Identify needs of target groups
• Understand common communication tactics used to manage resistance
• Foster collaboration between all stakeholders
• Successfully implement an institutional change
• Manage change on an institutional level
• Identify how to sustain changes
![Page 3: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/3.jpg)
What is change management?• Positioning• Acknowledging• Identifying• MitigatingChange management is NOT:• Training• Telling “good” stories• Project management
![Page 4: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/4.jpg)
Important factors in organizational change
Policy
Organization
Group/Team/Individual
Nature of Innovation
![Page 5: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/5.jpg)
• Change in research administration may occur “top down” resulting from policy (e.g., FCOI)
• Change may occur “bottom up”, resulting in policy (e.g., implementation of Kuali Coeus)
• Policy can set parameters for the change to be conducted
Policy
![Page 6: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/6.jpg)
Organization• Organizational culture and climate
• Organizational champion
• Capacity to change
• Financial incentives to change
![Page 7: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/7.jpg)
Group/Team/Individual• Individuals’ attitudes toward intervention
and toward change
• Cultures, norms, mindsets
• Barriers to change
![Page 8: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/8.jpg)
Nature of Innovation• Similarity to current practice• Relative advantage• Complexity• Observability• Fit with users’ norms and values• Trialability• Feasibility
![Page 9: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/9.jpg)
Common Steps for Institutional Change in Academic Research Administration
1. Preparation2. Identify need for change3. Structure change activities4. Foster collaboration between all stakeholders5. Implementation6. Manage change on an institutional level7. Sustain changes
![Page 10: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/10.jpg)
1. Prepare for institution-wide change activities• Cultivate readiness, not resistance• Assess organizational readiness
– Other campus-wide change activities?– Is campus able to absorb more changes?– What is the current climate?
• Identify leaders and challengers• Identify target stakeholders
![Page 11: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/11.jpg)
2. Identify needs of target groups• Create a shared need• Write business case• What are costs of not changing?• (Conduct interviews, surveys)• Use discussions of needs to continue to build
enthusiasm about project and identify potential challenges
![Page 12: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/12.jpg)
3. Structure institution-wide change activities
• Identify Project Manager• Create leadership teams, project teams• Shape the “vision”
– Focus on solutions, not problems– Key phrases– More of/Less of– Elevator Speech
![Page 13: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/13.jpg)
A few tips for overcoming resistance to change …
• Mobilize commitment• Identify influence agents (regardless of title or rank) …
and those who are the opposite• Understand first to then manage resistance• Develop influence strategy
– Key constituents– Technical-Political-Cultural analysis
• Communications
![Page 14: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/14.jpg)
• Understand their position (listen first)• Explain your position• Seek common ground• Try another tactic!
Reasonable people find it hard to resist a person who honestly wants to hear and respect their
legitimate professional opinion.
• Demonstrate this respect, and enlist a supporter!
Resolving Differences and Conflict
![Page 15: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/15.jpg)
4. Foster collaboration among all stakeholders
• Who are the stakeholders?– Who serves most to gain– Who can help/who can slow or hinder progress– Who will be affected in any way
• Identify shared goals/benefits of project• Learn how they would like to be involved• Communicate/over communicate
![Page 16: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/16.jpg)
5. Implementation• Start date• Reinforcement• Pilot• Training (multi-method, materials available)
![Page 17: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/17.jpg)
6. Manage change on an institutional level
• Manage up• Monitor and communicate progress (over
communicate)• Honesty and appreciation• Adjust timelines as needed• Seek input formally and informally on how
change is progressing
![Page 18: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/18.jpg)
7. Sustain changes• Integration into current policies and
procedures, including SOPs, instructions, sessions, etc. “new look and feel”
• Enhancements based on user feedback
• Refined training and training materials
![Page 19: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/19.jpg)
Example 1: Kuali Coeus Implementation
![Page 20: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/20.jpg)
1. Preparation2. Identify need for change3. Structure change activities4. Foster collaboration between all stakeholders5. Implementation6. Manage change on an institutional level7. Sustain changes
Common Steps for Institutional Change in Academic Research Administration
![Page 21: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/21.jpg)
Example 2: Decentralization of Research Administrative Staff
![Page 22: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/22.jpg)
Common Steps for Institutional Change in Academic Research Administration
1. Preparation2. Identify need for change3. Structure change activities4. Foster collaboration between all stakeholders5. Implementation6. Manage change on an institutional level7. Sustain changes
![Page 23: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/23.jpg)
Examples? Questions? Comments?
![Page 24: Change Management in Research Administration: Jennifer Wisdom, George Washington University Barbara Inderwiesche, University of California – Irvine Implementing](https://reader035.vdocuments.us/reader035/viewer/2022062805/5697c0081a28abf838cc6d9c/html5/thumbnails/24.jpg)
Change Management in Research Administration: Implementing Systems, People, and Culture Change
Jennifer Wisdom, Associate Vice President for ResearchGeorge Washington University
(202) 994-2995 [email protected]
Barbara Inderwiesche, Kuali Coeus AdministratorUniversity of California – Irvine
(949) [email protected]