Change Management in an Uncertain World :Change Management in an Uncertain World :Change Management in an Uncertain World :Change Management in an Uncertain World :Human Aspects of Organisational ChangeHuman Aspects of Organisational Change

Markus Krebsz, MSI

SII IT Forum, London – 16 July 2009SII IT Forum, London – 16 July 2009

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Work / Employment• Wants?

• Achievements?

• Future aspirations?

• Work / Life Balance?Work / Life Balance?

Hierarchy of Motives

(Source: www.PositivePsychologyNews.com) 3

D x V x K > C (Gleicher’s Formula)• Dissatisfaction with the status quo (pain)• Dissatisfaction with the status quo (pain)

• Vision (shared vision) of the future

• Knowledge about practical steps

• Cost (economic & psychological) of change______________________________________________________________

“ We” & “Them” “Us”“ We” & “Them” “Us”__________________________________________________________________________________________

A + B = A | A + B = B | A + B = C | 2 + 2 = 5A + B = A | A + B = B | A + B = C | 2 + 2 = 5__________________________________________________________________________________________

REACTIVE vs. CREATIVE - can you “C” the differenceREACTIVE vs. CREATIVE - can you “C” the difference__________________________________________________________________________________________

Sum of “Discretionary efforts” = Profit of company

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Sum of “Discretionary efforts” = Profit of company

• Perceived loss of control

• Too much uncertainty

• Engage, consult & ask

• Crystal clear clarity• Too much uncertainty

• Surprise

• Confusion

• Crystal clear clarity

• Timely communication

• Authentic & Honest• Confusion

• Loss of face

• Concerns about

• Authentic & Honest

• Dignity & Compassion

• Strategy, Objectives &• Concerns aboutcompetence

• Increased effort required

• Strategy, Objectives &Future development

• Provision of right tools• Increased effort required

• Change fatigue

• Perceived cost/benefits

• Provision of right tools

• Period of Stability

• Humanitarian vs. business• Perceived cost/benefitsratio

• Past resentments

• Humanitarian vs. businessjustification

• Acknowledge & Mediate• Past resentments

• Real threats

• Acknowledge & Mediate

• Awareness:Job vs. Person 5

Markus KrebszMarkus Krebsz+44 (0) 79 85 065 045

krebsz@web.demarkus.krebsz@4-most.co.ukmarkus.krebsz@4-most.co.uk

4mostLinen HallLinen Hall162-168 Regents StreetLondon, W1B 5TETel. +44 (0) 207 038 3690Tel. +44 (0) 207 038 3690www.4-most.co.uk

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MIND MAP : Human Aspects of Organisational ChangeHuman Aspects of Organisational Change(Given the limited amount of time for this session, I thought it may be useful providing you with my personal Mind map for this presentation:This may enable you to delve deeper into some of the human aspects & concepts referred to today - if you wish to do so.)

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