change management communities of practice: what’s in it for you? bernard murray-gates principal...
TRANSCRIPT
Change management Communities of Practice: what’s in it for you?
Bernard Murray-GatesPrincipal consultant, CITI
15 seconds…30 seconds…45 seconds…1 minute…2 minutes to go…3 minutes to go…4 minutes to go…5 minutes to go…
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The value of a Community of Practice (CoP)
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Why do organisations create CoPs?
A Government
Agency
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WIIFM?
How do best in class organisations grow CoPs?
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Translating strategy into action (CITI’s V-Model)
Target Operating
ModelVision
Business impacts
Benefits
Side effects
Operational impacts
Blueprint
Deliverythrough projects, programmes and line activities
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How to embed change (CITI’s Change Diamond)
Adoption
Visioning
Delivery
Mobilisation
Realisation Support
Strategy
Make it wanted
Make it happen
Make itstick
Operations
Community development
Engagement
Policies & Governance
Content Generation
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Tracking your CoP development
Forming, Storming Norming Performing
Vision Draft, challenge, change…
Promoted, challenged
Shared, evolving ‘the way we work’
Culture
Benefits
Metrics
Content
Anecdotal, individual stories
Stakeholder feedback
Performance across the portfolio
Language, tools and templates
Governance layers added
Business layers added
‘Mood’, ‘energy’, ‘engagement’
Better PPPM performance
Business value: better outcomes
Informal, reactive Strong group identification
Evangelical, business focus
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