Time Horizon

PERFORMANCE

Change Management

Anup K Singh, PhD

Individual BlocksTo Change

Self - Interest

Habits

Economic Factors

Power And Prestige

Reduction In Autonomy

Bad Timing

Cynicism

Organizational and Individual Inertia:Resistance stems from

Fear of the unknownLack of informationThreats to statusThreats to established skillsFear of failureReluctance to let goLack of perceived benefitsThreats to power baseLow-trust organizational climateHistory of previous customFear of looking stupidFeeling vulnerable and exposedThreat to self-esteemLoss of control of one’s own destinyLoss of team relationshipsHigh anxietyStress

Use Ws

� Why Do We Want to Change?� What Will Exactly Change?� Who All Are Involved in Change?� How Will Change Take Place?� What the Deadlines?� Who Are Consulted?� When Do We Know We Have Succeeded?� Who Else Has Done It?� Where Will Change Take Place?

Ten CommandmentsOf Change

Thou shalt conceptualize

Thou shalt concretise

Thou shalt change thyself

Thou shalt communicate

Thou shalt consult

Thou shalt cajole, sometimes even coerce

Thou shalt give collective reward and selective punishment

Thou shalt check

Thou shalt celebrate

Thou shalt commence second curve

Equation for Successful Change

Level of Dissatisfaction

Clear Vision

Of Change

PracticalFirst

Steps Identified

BeliefThat

Change IsPossible

Cost of ChangeX X X

=

>

EffectiveChange

Ground Realities of Change

� Vision May Not Be Fully Clear� Vision May Not Be Fully Shared� Teamwork May Be Low� New Roles and Structures May Lag Behind� Technology May Affect Social Relationships� High Energy Needed From All� Change Evolves� Ambiguous Performance Standards Exist� Change Programme May Also Change

Managing Change: Individual Perspective

� Accept Reality� Seek Opportunity to Get Information� Develop Required Skills at the Earliest� Understand Others’ Constraints� Share Your Anxiety With Peers� Reflect on Your Thought Process� Try Not to Seek Ideal Organisation/superior

Individual Implications

� Ambiguity� Anxiety� Anger� Withdrawal� Helplessness� Conflict� Excitement

Functional and Dysfunctional Ways of Coping With Change

� Seek Information� Explore Alternatives� Talk to Colleagues� Accept the Change� Look for the Best

Alternative and Prepare for the Worst

� Assert

� Feel Lonely� Experience Depression� Following Only One

Path� Believing All

Information� Giving Up