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Change Management

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Change Management

• Levels of change management• Benefits of change management• Responding to change

– Janssen’s Four-room Apartment Model of Change

– Who Moved My Cheese?• Seven principles of successful change

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Change Management

“We’ve moved from an era of continuous change where changes were lined up one behind another in a somewhat linear fashion into an era of perpetual unrest.”

Daryl R. Conner, CEO of ODR Inc.

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Definition of Change Management

• A set of ideas, strategies and skills that can be applied to engage change effectively.

• Applicable to:– Planning for change– Implementing change – Supporting continuous improvement

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Levels of Change Management

• First level– Generic – Applicable to any type of change

• Second level– Specific – Applicable to a particular type of change

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Benefits of Change Management

• Help to recognise the importance of human dynamics

• Help to develop the relationships you need

• Act as a map for guiding action to “stay the course”

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Janssen’s Four-Room Apartment Model of Change

Contentment-Don’t see the need for change

Renewal-Able to bring about solution

Denial-Don’t want to acknowledge change

Confusion-Live with uncertainty, suspicion, rumours

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Janssen’s Four-Room Apartment Model of Change

Contentment-Don’t see the need for changeMaintain and tune the system, observe changing trends

Renewal-Able to bring about solutionProvide structure, put the new together

Denial-Don’t want to acknowledge changeShare accurate information calmly

Confusion-Live with uncertainty, suspicion, rumoursGet together, share information, focus on short term goals

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Who Moved My Cheese

Sniff-Radar is on-Able to sniff out early change

Scurry-Scurry into action-Able to start or react to change quickly

Haw-Accept change-Able to adapt Without too muchhemming and hawing

Hem-Reluctant tochange-May be left behind

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Seven Principles of Successful Change

• Accept your worth and others’ worth• Generate trust• Learn by empathy• Embrace change• Unleash team synergy• Discover champions of change• Share decision-making

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Time for Practice

• Activity One – what did you learn?

• Activity Two – Which room are they in?

• Activity Three – how can you apply what you learn?

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Activity Three Part I

When first faced with any change, who are you – SNIFF, SCURRY, HEM or HAW?

Who or what helps you to embrace the change? Give ONE example.

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Activity Three Part IIWhat situation are you currently experiencing?

• Which room are you in right now?• What’s holding you back from accepting this

change?• What will the outcome of this change be?• What will you do differently now to embrace this

change?(which one of the Seven Principles of Change will you choose to help you?)