challenges in healthcare: solutions from improvement … · evaluating telecare and telehealth...
TRANSCRIPT
Challenges in healthcare: solutions from improvement science? Dr Jennifer Dixon
Chief Executive
The Health Foundation
Funding (NHS in England)
4
Period Years Average annual real
growth in NHS spending:
Entire NHS history 1949−50 to 2010−11 +4.0%
Last Labour
government
1996−97 to 2009−10 +6.4%
Last Conservative
government
1978−79 to 1996−97 +3.3%
Previous governments 1949−50 to 1978−79 +3.5%
Tightest 4 year period 1950–51 to 1954–55 –2.4%
Tightest 4 year period
in last 50 years
1975−76 to 1979−80 +1.3%
Reform (NHS in England)
Health and Social Care Act 2012
‘So large you can see it on Google Earth’....(CEO NHS (England))
Demand
6
– Rising burden of ill health (demography < long term
conditions, dying)
– Consumer expectations (eg shared decision-making,
access to specific treatments)
– Population expectations (eg fairness in access, at
least minimum standards)
Value
7
– More than minimum standards
– Internationally comparable outcomes
– Preventive care, person centred
– Population health, building community assets
Supply side ‘rigidities’
9
– Growth of hospital care (technology/expectations,
degree of specialism, political power of
hospitals/professionals)
– Poor integration with primary care, community
services, and social care
– Lower interest in complex and behavioural over simple
and scientific
– Professional autonomy/low scrutiny
– Workforce contracts
– Payment mechanisms
– Public health...
11
P
Policy ecosystem
Provider/care system
P P
P
P
P
Communities
.. and individuals...
Improvement efforts
Policy ecosystem
12
• Incremental change (but ‘punctuated equilibrium’ (Tuohy))
• Historical focus on demand side solutions > tackle provider interests
• Devolution to regions or other subnational units and frustration with national
control
• Payment reform
• Control of input prices (pharma)
• Market mechanisms: competition and choice
• Regulation
• Central directives/command
• Information policy
• Managed care (LTC): risk based accountable care organisations
• NICE-like replicas
• Defined benefit package
• Co-payments/insurance
• Social care
GP practices
Community services
Social care
Other providers
Hospital
Collaborations and networks
Payers
Capitation-based £
Risk adjusted
Risk and outcome
based
15
Lead provider contracting,
alliance contracting
Provider care system
16
Collaborations and networks are developing
Quality improvement capacity limited
Quality improvement interventions
- Differing (and developing) interventions
- Differing improvement tools
- Differing implementation intensity
- Differing context
- Differing evaluation methods
- Evidence base...(ROI)
Spread and scalability is a challenge
Reduction in effectiveness from applying the
same fixed-intervention in different contexts
Innovation
sample
Evaluation
sample
Immediate wide-scale
implementation
Parry GJ, Carson-Stevens A, Luff DF, McPherson ME, Goldmann DA. Recommendations for Evaluation of Health
Care Improvement Initiatives. Academic Pediatrics. 2013.
Effectiveness may be maintained if we can learn in
what contexts the intervention can be amended to work
Learn which contexts it can be amended to work in as we move
from Innovation to Prototype to Test and Spread
Innovation
sample
Parry GJ, Carson-Stevens A, Luff DF, McPherson ME, Goldmann DA. Recommendations for Evaluation of Health
Care Improvement Initiatives. Academic Pediatrics. 2013
Hierarchy of evidence
22 Source: Davies A and Newman S (2011). Evaluating telecare and telehealth interventions.
WSDAN briefing paper. Available from: http://www.wsdactionnetwork.org.uk
Evaluation of service change
23
Arrived
Adapting
Early
Intervention Methods
Case study
Formative
Summative
Evaluation of service change
24
Method
Case study
(Early)
Formative study
(Adapting)
Summative study
Example intervention
Clinical team piloting a change to service
delivery: a one stop clinic in urology
outpatients
Six organisations developing and
implementing a model for self management
support in chronic care
Comparative study of 20 obstetric
departments that implement a programme for
team-based patient safety training compared
with 20 departments not doing the training
Evaluability assessment
26
Also known as ‘exploratory evaluation’
Needs to be used more:
provides rapid feedback about how the intervention is working
helps to develop realistic objectives for the project/programme
examines the feasibility of implementation and adaptability
informs the design of a full evaluation to gain useful information
Our best shot?
Improvement support
Implementation
Formative evaluation
Real time
Allowing course correction
Techniques eg
PDSA
Logic models
Statistical process
control
With internal evaluation
28
– Challenges seeking solutions
– Responses
– Evidence and evaluation
– Future research directions
Future research directions
29
• Informatics to support improved quality of care
• Health economics at system level to clinical team level
• Big data to direct the focus for new systems of care
• Evolution of evaluation techniques
Person level hospital cost profile over a year (NHS)
(50+ year old male, total annual cost > £35,000)
Outpatients DayCase ElectiveAE Nonelective
Time
(weeks)
Big data and linkage (NHS)
Census Member file
NHS use
Inpatient Cost
Outpatient Cost
A&E Cost
GP
Community
Social care use
Nursing home
Cost
Domicilary care
Cost
Area level Person level
34
P
Policy ecosystem
P
P
P
P
P
.. and individuals...
Improvement science
Improvement science
research can show which
are the most promising
solutions
Research could also
demonstrate if they are
cost effective
Improvement science is
about understanding how
solutions work, in what
context and how to adapt
for new settings
Provider