challenges and timelines associated with iso17025 lab ...below taken directly from iso 17025: 2017...
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AAPFCO Laboratory Services Committee – August 3, 2018
Patricia Lucas, Chief
Bureau of Agricultural Environmental Laboratories
Division of Agricultural Environmental Services
Challenges and Timelines Associated with ISO17025
Lab Accreditation
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Overview
Background (What, Why, How)
Our Experience
Life After Accreditation
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What is ISO 17025 Accreditation?
• ISO – International Organization for Standardization
• Single most important standard for calibration and testing laboratories around the world.
• Laboratories accredited to this international standard have demonstrated that they are technically competent and able to produce precise and accurate test and/or calibration data
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Why? Benefits of Laboratory Accreditation
• Formal recognition of testing competency • Legally defensible data • Funding Opportunities/Requirement of
program participation • Improved customer satisfaction • Staff development-training plans • Ability to share test results across programs
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How to Obtain Accreditation
Vision Development Execution
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Vision • Commitment from top management in
organization (Quality Policy)
• Determine scope
• Early decisions on document control
• Resource identification
• Staff introduction
• Determine timeline/schedule
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Development
ISO 17025 Standard
Documents Processes & Procedures
Organizational Goals
Quality Management
System
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What is a Quality Management System? (QMS)
• Formalized system that documents processes, procedures and responsibilities for achieving quality policies and objectives
• Expressed as organizational goals, policies, processes, documented information and resources needed to implement and maintain it
• Focus on continuous improvement and meeting customer requirements
• Sustainability and transparency
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What are the components of a Quality Management System?
Management Requirements
Technical Requirements
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What are the components of a Quality Management System?
Management Requirements
– Organization – Management system (Quality Manual) – Document control – Review of requests, tenders and contracts; subcontracting – Purchasing services and supplies – Customer service and complaints – Control of nonconforming work – Corrective Action
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Problem Statement: “The vehicle will not start”
• Why 1 – The battery is dead • Why 2 – The alternator is not functioning • Why 3 – The alternator belt has broken • Why 4 – The alternator belt was well beyond its
useful service life and not replaced • Why 5 – The vehicle was not maintained
according to the recommended service schedule
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What are the components of a Quality Management System?
Management Requirements
– Improvement and Preventive Action – Control of Records – Internal Audits – Management Review
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What are the components of a Quality Management System?
Technical Requirements
– Personnel (PD, training records, IDOCs) – Accommodation and Environmental Conditions – Test and Calibration Methods and Method Validation – Equipment (maintenance, records) – Measurement Traceability – Sampling (sampling agreement) – Sample handling, storage and disposal – Assuring the quality of test and calibration results – Reporting of results
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Execution
• Select accreditation body
• GAP analysis
• Application process
• Initial assessment
• Deficiencies and corrective actions
• Success
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Our Experience
Challenges We Faced
Our Approach Moving Forward
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Challenges
• Planning – Early decisions on document control
– Resource identification
• Maintaining overall workload and TAT
• Meeting quarterly deadlines
• Staff Turnover/Training
• New 2017 Standard
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The New 2017 Standard
• Main Changes Compared to Previous Edition (2005) – Below taken directly from ISO 17025: 2017 standard (Foreword, pg v).
– The risk-based thinking applied in this edition has enabled some reduction in prescriptive requirements and their replacement by performance-based requirements;
– There is greater flexibility than in the previous edition in the requirements for processes, procedures, documented information and organizational responsibilities;
– A definition of “laboratory” has been added (see 3.6) – “
• Requires the laboratory to plan and implement actions to address risks and opportunities
• Addressing both risks and opportunities establishes a basis for increasing the effectiveness of the management system; achieving improved results and preventing negative effects
• The laboratory is responsible for deciding which risks and opportunities need to be addressed
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The New 2017 Standard
• New Numbering System – 2005 (5 Sections)
• Scope, normative references, terms and definitions
• Section 4 - Management Requirements
• Section 5 - Technical Requirements
– 2017 (8 Sections) • Scope, normative references, terms and definitions
• Section 4 – General Requirements
• Section 5 – Structural Requirements
• Section 6 – Resource Requirements
• Section 7 – Process Requirements
• Section 8 – Management System Requirements
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The New 2017 Standard
Section 6 – Resource Requirements • Personnel • Facilities and environmental conditions • Equipment • Metrological traceability • Externally provided products and services
Section 7 –Process Requirements • Review of requests, tenders and
contracts • Selection, verification and validation of
methods • Sampling • Handling of test or calibration items • Technical records • Evaluation of measurement uncertainty • Ensuring the validity of results • Reporting of results • Complaints • Nonconforming work • Control of data and information
management
Section 8 – Management System Requirements • Management system documentation • Control of management system documents • Control of records • Actions to address risks and opportunities • Improvement • Corrective Actions • Internal audits • Management reviews
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New Concepts • Risk and Opportunity
– ID areas of risk and opportunities for improvement • Plan, Do, Check, Act – one tool for continual
improvement
• Flexibility • Focus on outcome of process • Competence
– Define – Measurable Objectives
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Our Approach Moving Forward
• Keep what we have
• Identify new 2017 standard requirements
• Incorporate requirements into system
• GAP analysis
• Make application
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Life After Initial Accreditation
• Maintaining accreditation • Re-assessment and evaluation • Audits • Participate in relevant proficiency testing
programs between reassessments – Further demonstration of technical competence
• Continuous improvement • Scope expansion
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Discussion/Questions?