challenges and solutions
TRANSCRIPT
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government-Challenges of E
Two success stories from IndiaFatma Al-sayegh
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Agenda
About Andhra Pradesh.
Challenges of E-government.
Strategies of E-government.
the big picture
Success stories from Andhra Pradesh.
CARD
E-seva Redefining Citizen Services
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Andhra Pradesh
- 75.7 million population.
- 275,000 sq. kms of area.
- over 1000 kms of coastline
- 5th largest state in India.
Known for :
Information technology
Cement & steel Industry
Pharmaceutical Industry
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Economic Development
Quality of life
Good Governance
Investments in IT
Exports of software
Employment
IT for Education
IT for healthcare
IT for Rural Development
Efficiency of government
agencies.
Any time , any where
citizen services.
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E-government Imperatives..
Service
Technology Related
Governance
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CARDS
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Problems of conventional systems..
Delays
Lack of Transparency
Dererioration of quality
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The CARD Process
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Number of citizens served
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Services Provided..
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E-seva concept
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E seva Benefits1. Efficient Service.
2. Scalable Architecture.
3. All Services across the same counter.
4. 805,805 citizens served.
5. Average Time Taken for Service
2 minutes at non-peak time
15 minutes at peak time (11 am -1 pm)
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