challenger broker consultant pitch deck
TRANSCRIPT
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Castlight OverviewColorado Commission on Affordable Health Care – December 2015
Braxton P. HoganWestern Region Channel Manager
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2Confidential
SUCCESSFUL COLLABORATION IN THE MARKETPLACE
SUCCESS STORIESLOCAL EMPLOYERS LEVERAGING OUR TECHNOLOGY TODAY
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3Confidential
Low program engagement
OF EMPLOYEES DON’T UNDERSTAND
THEIR HEALTH BENEFITS
- AFLAC
73%
Corporate Wellness: $7B industry, with 534
companies
Lagging data & disparate sources
2351Healthcare Technology
Startups in 2015Difficulty identifying at risk employees real-time
Analyzing regulatory and
compliance requirements
2008 - 58% of
companies offered
wellness programs
2015 >70%
CHALLENGE: BENEFITS STRATEGY IS COMPLEX
Employer’s must manage:
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4Confidential
OUTDATED PRACTICES
How businesses operate How employer benefits operate
Real-time data on business performance, accessible from world-class technology platforms
Performance data is typically 6-12 months old, typically delivered in PDF or excel
Culture of experimentation: pilot, pivot, fail fast Make changes once per year, requires legal approval
Know your end consumer and target effectively through personalized campaigns
Communicate everything to everyone, typically once per year, in a 90 page paper booklet
Constantly gather feedback and insights, continual improvement
Only immediate source of feedback is when someone calls to complain. Ultimately no insights until claims come 12
months later
It is time employers ran benefits like a business!
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5Confidential
NEGATIVE IMPACT ON EMPLOYEES
Most companies have 10 programs with less than 10% adoption
Employees pay too much for healthcare
30% of healthcare spend is wasted
Low quality care and poor outcomes
Confusing & Time Consuming
Employees experience isn’t personalized
Communications are one size fits all
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6Confidential
CONSUMER TECHNOLOGY HAS CHANGED EMPLOYEE
EXPECTATIONS
Employees expect personalization and decision support, real-time .Drive the right people, to the right care, at the right time
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7Confidential
More direct member benefits than traditional health / wellness programs
Service Price Range in Denver, CO Price Variance
4x$2,632$639Low Back MRI
Just one shopping decision could save a family 85% of bi-weekly pay. What other healthcare benefit can offer such an immediate value proposition?
*2014 Kaiser Family Foundation Median Annual Household Income for Colorado
Example family budget
Annual income $60,940*
Bi-weekly take-home pay $2,344
HSA Plan family deductible $12,700
Possible MRI savings opportunity $1,993
% of bi-weekly take-home pay 85%
A TRANSPARENCY TOOL IS A GOOD “HOOK”
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8Confidential
Carrier
Dental
Rx VSP
Tele-Medicine
Other Apps
To ThisFrom This
Carrier
Dental
Rx
VSP
Tele-
medicine
?
A PASSIVE TRANSPARENCY TOOL IS NOT ENOUGH
Employers need a benefit hub for all products
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9Confidential
• Personalized Web and Mobile Consumer Shopping Experience for more than 1,400 services
• One stop shop for benefit management
• Best-in-Class Cost and Quality Transparency
• Educational & Decision support tools
• Intuitive User Experience
Employer Benefits Can be a Strategic Advantage
• One Hub for all Vendors
• Access to real time search data
• Predictive Reporting for future services
• Automated, Targeted Campaigns
• Real time dashboards, Results Tracking and Reporting
• Unlock Voluntary Benefit Investments
Employer Solution Employee Solution Results
CASTLIGHT OFFERS A BETTER SOLUTION
3.7X Return on Investment(BoB results in Yr. 2)
7% lower trendamong Castlight users
(Y-o-Y)
14% lower lab, imaging costsamong Castlight users
(Y-o-Y)
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Employee Solution
• Personalized Consumer Shopping Experience
• One-Stop-Shop for Benefit Management
• Cost & Quality Transparency
• Educational & Decision Support
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11Confidential
Everything is
personalized to each
member
PERSONALIZED EMPLOYEE SHOPPING EXPERIENCE
Members
always know
their plan
status
Natural language search
ensures members can find all
the necessary resources
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12Confidential
ONE PLACE FOR ALL BENEFITS INFORMATION
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13Confidential
COST AND QUALITY TRANSPARENCY
Compare providers
based on quality and
patient satisfaction
Members always
know their out of
pocket costs
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14Confidential
BEHAVIORAL HEALTH GAME CHANGER
Depression
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15Confidential
EDUCATION & DECISION SUPPORT
Employees get tips on
how they and their
families can get better
care in the future
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Employer Solution
• Predictive Reporting
• Employee Engagement
• Automated, Targeted Campaigns
• Results Tracking & Reporting
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17Confidential
PREDICTIVE REPORTING ENABLED WITH PULSE
Real-time reporting
identifies
opportunities across
population segments
and locations
Know what is
happening BEFORE a
claim happens
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18Confidential
Product pics of Pulse, Action, Care Team
ENGAGE EMPLOYEES WITH ACTION
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19Confidential
TARGETED, AUTOMATED ENGAGEMENT CAMPAIGNS
• Automatically identifies savings opportunities
• Uses Medical, Rx, and real-time search data
• Segments and personalizes
• One-click campaigns
• Pre-designed and tested campaign content
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20Confidential
DRIVE BEHAVIOR CHANGE AND TRACK RESULTS
• See how campaigns are performing
• Look at different segments to see impact
• “Set and Forget” to constantly personalize outreach
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21Confidential
AFTER
CASTLIGHTBENEFITS TEAM
• Easily roll out programs
• Increase program engagement
• Lower healthcare costs
• Happier, healthier, more productive
employees
• Automated campaigns and engagement
tracking
• Drive behavior change
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22Confidential
AFTER
CASTLIGHTEMPLOYEES
• Informed quality and cost decisions
• Increased benefits satisfaction
• Personalized experience: find the right
care at the right time
• Better outcomes
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Thank You!
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24Confidential
The Power of the Castlight Platform Vendor Integration List
Onsite ClinicsDecision Support Wellness
HSA PBM PortalsTelehealth Advocacy
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25Confidential
Hospitals
SURGICAL QUALITY AND VOLUME• Hip/knee replacement• Coronary artery bypass• Heart valve replacement• Disc surgery• Spinal fusion• Other – 27 procedures in total
MEDICAL CONDITION CARE
Based on mortality and readmissions for:• Heart attack; Heart failure; Pneumonia
IMAGING APPROPRIATE UTILIZATION
MATERNITY
• Early elective delivery• Care of high risk babies
CHILD ASTHMA CARE
PATIENT RATINGS
Complete List of Quality Sources
Physicians
BRIDGES TO EXCELLENCE RECOGNITION AWARDS• Medical homes• Physician office systems • Chronic condition care
PROCEDURE VOLUME
• Physician experience performing 74 different procedures across 18 specialty areas, including those for heart care, orthopedic care, OB/GYN and others
BOARD CERTIFICATION
PHYSICIAN PRACTICE QUALITY
(available for Minnesota only)• Chronic condition care• Use of electronic health records
PHYSICIAN AFFILIATIONS
PATIENT RATINGS
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26Confidential
Kraft Foods had high ER utilization at one plant
Castlight helped tailor messages to this segment based on
employee preference
RESULT:
21% decrease in ER utilization
What’s Working: Segment Employees
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27Confidential
AmeriGas employees often travel to remote areas
iPads are provided so employees can access Doctors
on Demand
Don’t have to drive long distances to see a provider
RESULT:
12% DoD utilization, increased productivity, reduced ER utilization
What’s Working: Leverage Technology
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28Confidential
RESULT:
12.4% registration rate
What’s Working: Frame The Message
Employees are more motivated by immediate outcomes
“Visit a doctor without going to a doctor’s office.”
FROM:
“If you could see a doctor in the time it takes to drink that coffee, would you do it?”
TO:
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29Confidential
Uses predictive modeling to identify employees in need of
surgical decision support
Provides just-in-time outreach through a partnership a care
management solution
RESULT:
37% of eligible employees have avoided unnecessary
surgery
What’s Working: Provide Just In Time Support