chaitanya godavari grameena bankcggb.in/admin-panel/tender_images/addendumiand...1.1.12. 6 days a...

CHAITANYA GODAVARI GRAMEENA BANK (A Government undertaking sponsored by Andhra Bank)

HEAD OFFICE ::: GUNTUR

Guntur DEPT : Information Technology DATE : 28-02-2020

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Addendum -1

RFP for Supply, installation, maintenance of Hardware & maintenance of Core Banking Application of the Bank -2020

Tender Reference : 099/51/RFP/2019-20/01, Date: 17.02.2020 Date of Addendum : 28-02-2020 Purpose of Addendum:

(1) Amendments in RFP document ------------- Page Nos - 01- 08

(2) Revised Tables and Integrity Pact ----------Page Nos – 09-20

(3) Response to pre-bid queries -------------Page Nos - 21- 83

1. Amendments in RFP

Page

No.

Current Clause details Amended Clause

47 5.12.5. Overall penalty amount will be

capped at 10% of the TCO.

5.12.5. The Penalty is capped every year

at 10% of the total charges payable per

annum for services (which

includes Facility Management charges

and AMC/ATS charges).

57 1.1.1. 10.3.15. In the event, Bank has not asked

for the quotes for alternative prices and the Bidder furnishes the alternative quotes in the Bidder’s financial bids, the higher of the quotes shall be taken for evaluating the bids. However, payment by Bank shall be made for the lowest quote.

This RFP point withdrawn

60 Besides penal provisions, Bank reserves

the right to terminate the contract, if the

work is not progressing according to the

Besides penal provisions, Bank reserves

the right to terminate the contract by

giving 15days notice, if the work is not

https://www.cggb.in/admin-panel/tender_images/RFPSupplyOfHardwareMaintenanceOfCBS170220203_1581919541.pdf

https://www.cggb.in/admin-panel/tender_images/RFPSupplyOfHardwareMaintenanceOfCBS170220203_1581919541.pdf




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agreed project plans and when the delay

is attributable to the Bidder either

directly or indirectly due to the failure of

Proper Project Management.

1.1.2.

progressing according to the agreed

project plans and when the delay is

attributable to the Bidder either directly

or indirectly due to the failure of Proper

Project Management.

67 11.16.1 The Bank reserves the right to

cancel the contract placed on the

selected bidder and recover expenditure

incurred by the Bank in the following

circumstances:

Ø The selected bidder commits a breach

of any of the terms and conditions of the

bid.

Ø The selected bidder goes in to

liquidation/insolvency voluntarily or

otherwise.

Ø An attachment is levied or continues to

be levied for a period of 7 days upon the

effects of the bid.

11.16.1 The Bank reserves the right to

cancel the contract placed on the

selected bidder by giving 15 days notice

and recover expenditure incurred by the

Bank in the following circumstances:

Ø The selected bidder commits a breach

of any of the terms and conditions of the

bid.

Ø The selected bidder goes in to

liquidation/insolvency voluntarily or

otherwise.

Ø An attachment is levied or continues to

be levied for a period of 7 days upon the

effects of the bid.

66 11.13.1. The Bank reserves the right to

cancel the purchase order and terminate

the contract in the event of happening of

one or more of the following conditions

Failure of the selected bidder to accept the order within the time stipulated.

Delay/failure in executing the contract Agreement.

Failure to furnish the performance guarantee within 21 days after issuing the Purchase order

Failure to maintain guaranteed

11.13.1. The Bank reserves the right to

cancel the purchase order and terminate

the contract by giving 15 days notice

period in the event of happening of one

or more of the following conditions

Failure of the selected bidder to accept the order within the time stipulated.

Delay/failure in executing the contract Agreement.

Failure to furnish the performance guarantee within 21 days after issuing the Purchase order




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uptime

Breach of terms and conditions of the contract.

Mergers or amalgamation of Banks

Failure to maintain guaranteed uptime

Breach of terms and conditions of the contract.

Mergers or amalgamation of Banks

30 Addition of Clause under 4.1 4.1.15 All Hardware, software,

middleware, licenses etc., to be procured

in the name of the bank and relevant

certificates / proofs to be submitted to

the bank for its records. Respective OEM

portal logins are to be created in

coordination with bankteam and all

licenses are to be shown in the portal.

83 Annexure 7- B: Storage at DC & DR Point 6

: The storage array offered to be

configured with 40 TB usable capacity

(without compression/de-

duplication/compaction) on Raid 5 using

less

than 1.92 TB SSD / Flash Self encrypting

drives. The bidder also need to

provide sufficient number of hot spare

drives.

The storage array offered to be

configured with 40 TB usable capacity

(without compression/de-

duplication/compaction) on Raid 5 using

less

than 2 TB SSD / Flash Self encrypting

drives. The bidder also need to

provide sufficient number of hot spare

drives. Storage Array should support

heterogeneous disk capacities.

40 Removal of Clause 4.2.99

AMC for the new hardware should be

capped at 6% to 8% of hardware cost

This RFP point is removed.

79 A3. Server: Rack Mount Server

Point 4. Blade form factor

Rack form factor




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49 6.3.2. ATS/AMC & additional OTS if

availed - On Half yearly basis in advance

6.3.2. ATS/AMC & additional OTS if

availed - On Yearly basis in advance

59 10.9.1 The Bidder shall, at their own cost

and expenses, defend and indemnify the

Bank against all third-party claims

including those of the infringement of

Intellectual Property Rights, including

patent, trademark, copyright, trade secret

or industrial design rights, arising from

use of the Products or any part thereof in

India

10.9.1 The Bidder shall, at their own cost

and expenses, defend and indemnify the

Bank against all third-party claims

including those of the infringement of

Intellectual Property Rights, including

patent, trademark, copyright, trade secret

or industrial design rights, arising from

use of the Products or any part thereof in

Indiain connection to the services

mentioned in the RFP.

51 1.1.3. 7.2.5 The bidder should be a channel

partner of M/s Edgeverve (Infosys) for implementation and maintenance of Finacle Core Banking application currently and should have been a channel partner for the last 5 years ( enclose copy of channel partnership letter).

1.1.4. The bidder should be a channel partner or working relationship with M/s Edgeverve (Infosys) for implementation and maintenance of Finacle Core Banking application currently and should have been a channel partner / working relationship for the last 5 years ( enclose copy of channel partnership / working relationship letter).

37 4.2.68Unix Administrator – L2

1.1.5. Timings – 8 hours a day ( includes night shifts) and 6 days a week

Unix Administrator – L1

1.1.6. Timings – 8 hours a day ( includes night shifts) and6 days a week

4.2.68 Unix Administrator – L2


Unix Administrator – L1

Timings – 8 hours a day ( includes night shifts) and 7 days a week

One UNIX L1/L2 resource should be present at DC at any point of time.

38 Wintel Administrator - L1 Wintel Administrator - L1




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1.1.9. Timings – 8 hours a day (general shift, during scheduled / unforeseen activities support should be extended) and 6 days a week

37 Database Administrator - L1


Database Administrator - L2




1.1.12. 6 days a week , Morning 9 to till EOD at least one L1/L2 should present

79 1.1.13. A3 Server Rackmount Server

1.1.14. Sl No 3. The offered CPU should be of minimum 8 cores, with 2.5 GHz or higher clock speed with a provision to disable / enable cores as per the bank requirement. L3 caches should be more than 30 MB.

1.1.15. A3 Server Rackmount Server

1.1.16. Sl No 3.The offered CPU should be of minimum 4 cores, with 2.5 GHz or higher clock speed with a provision to disable / enable cores as per the bank requirement. L3 caches should be more than 30 M.B

78 A2 Server Blade Server

Sl No 3 The offered CPU should be of

minimum 8 cores, with 2.5 GHz or higher

clock speed with a provision to disable /

enable cores as per the bank

requirement. L3 caches should be more

than 30 MB.

A2 Server Blade Server

Sl No 3 The offered CPU should be of

minimum 4 cores, with 2.5 GHz or higher

clock speed with a provision to disable /

enable cores as per the bank

requirement. L3 caches should be more

than 30 MB.

129 Annexure –17 ..Transaction volumes

Revised Annexure 17 is attached.

100

Annexure 12 Precontract Integrity Pact

Annexure 12 – Integrity pact

Replaced with latest format which is

attached.

116 Indicative commercials The revised table will include Total cost




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Sl. No2 Software

columns. Attached below

122 Indicative commercials

Sl No 7 Maintenance of CBS, other

associated systems, data base, system

administration, networking and facility

management services

Included cost of man days and increased

number of UNIX resources ,revised table

is attached.

42 Finacle 10.X version migration

4.2.119

The Bidder is to arrive required hardware

/ software upgrades and additional

software licenses required, training for its

own bank staff for migrating the Finacle

CBS application to new version. The

bidder has to quote for the one time

efforts required for migration of the

existing application to version 10.x or

higher and for the required additional

Hardware. Bank procure the required

licenses for migration of Finacle CBS to

10.x version. This will be an optional item

and will be invoked by Bank during the

currency of the contract as and when the

same is required. However the charges

quoted will be included in the TCO for

arriving at the L1 bidder.

4.2.122 (J)

The Bidder is to arrive required hardware

/ software upgrades and additional

software licenses required for migrating

the Finacle CBS application to new

version. The bidder has to quote for the

one time efforts required for migration of

the existing application to version 10.x or

higher and for the required additional

Hardware. Bank procure the required

licenses for migration of Finacle CBS to

10.x version. This will be an optional item

and will be invoked by Bank during the

currency of the contract as and when the

same is required. However the charges

quoted will be included in the TCO for

arriving at the L1 bidder.

4.2.122 (J)

This clause is removed




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Setting up of Training environment.

4.2.123

This is an end to end project for Finacle

version migration without disruption of

operation and hence other than the

procurement of software licenses,

carrying out the UAT nothing else will be

in the scope of Bank.

4.2.123

This is an end to end project for Finacle

version migration without disruption of

operation and hence other than the

procurement of software licenses,

carrying out the UAT, traing for its own

staff, nothing else will be in the scope of

Bank.

Page

No

29,

37

46

4.1.18 The contract with the existing SI M/s

EIT Services India Pvt., ltd is expiring on

15/09/2020 and hence the resources of the

newly selected bidder should be placed latest

by 01/08/2020. Required transition from

existing SI to be planned by the selected

bidder and detailed transition plan with

timelines to be submitted by 31-05-2020so as

to ensure Knowledge Transfer from the

incumbent vendor to the new vendor, and

full take over happens from 16/09/2020

onwards.

1.1.17. 4.2.70 The engineers of the successful bidder should be onboard latest by 01.09.2020. Bank is willing to pay for FM resources from 16-08-2020 if they are deployed before the commencement of project for takeover from existing vendor.

1.1.18. 5.8.2 The bidder should ensure that their resource is deployed latest by 01.09.2020 and project take over happens before the expiry of the existing contract.

1.1.19.

4.1.18 The contract with the existing SI M/s

EIT Services India Pvt., ltd is expiring on

15/09/2020 and hence the resources of the

newly selected bidder should be placed latest

by 16/08/2020. Required transition from

existing SI to be planned by the selected

bidder and detailed transition plan with

timelines to be submitted by 31-05-2020so as

to ensure Knowledge Transfer from the

incumbent vendor to the new vendor, and

full take over happens from 16/09/2020

onwards.

1.1.20. 4.2.70 The engineers of the successful bidder should be onboard latest by 16.08.2020. Bank is willing to pay for FM resources from 16-08-2020 if they are deployed before the commencement of project for takeover from existing vendor.

1.1.21. 5.8.2 The bidder should ensure that their resource is deployed latest by 16.08.2020 and project take over happens before the expiry of the existing contract.




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35 4.2.66 The Details of the minimum

resources to be placed is as follows

Sl.

No

Item DC

Hyderabad

DR

Chennai

L1 L2 L1 L2

1 Unix

Support

1 1 1 -

2 Wintel

Support

1 - - -

3 Database 1 1 - -

4 Network

support

2 1 2 -

Total 5 3 3 0

4.2.66 The Details of the resources to be

placed is as follows and revised table is

attached.

Sl.

No

Item DC

Hyderabad

DR

Chennai

L1 L2 L1 L2

1 Unix

Support

2 2 1 -

2 Wintel

Support

1 - - -

3 Database 1 1 - -

4 Network

support

2 1 2 -

Total 6 4 3 0

All the other terms and conditions of the RFP remain unchanged.

Place : Guntur Dr. B V RAMANA RAO

Date : 28-02-2020 GENERAL MANAGER




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2. Revised Tables and Integrity Pact

23. Annexure -12 INTEGRITY PACT

INTEGRITY PACT

Between

Chaitanya Godavari Grameena Bank hereinafter referred to as "The Principal",and

………………………………………………………………………..hereinafter referred to as ``The Bidder/ Contractor"

Preamble

The Principal intends to award, under laid down organizational procedures, contract/s for

…………………………………………………………………..The Principal values full compliance with all relevant

laws of the land, rules, regulations, economic use of resources and of fairness/transparency in its

relations with its Bidder(a) and / or Contractor(s).

In order to achieve these goals, the Principal will appoint Independent External Monitors(IEMs) who

will monitor the tender process and the execution of the contract for compliance with the principles

mentioned above.

Section 1 - Commitments of the Principal

(1) The Principal commits itself to take all measures necessary to prevent corruption and to observe

the following principles:-

a. No employee of the Principal, personally or through family members, will in connection with the tender for, or the execution of a contract, demand, take a promise for or accept, for self or third person, any material or immaterial benefit which the person is not legally entitled to.

b. The Principal will, during the tender process treat all Bidder(s) with equity and reason. The Principal will in particular, before and during the tender process, provide to all Bidder(s) the same information and will not provide to any Bidder(s) confidential/additional information through which the Bidder(s) could obtain an advantage in relation to the tender process or the contract execution.

c. The Principal will exclude from the process all known prejudiced persons. (2) If the Principal obtains information on the conduct of any of its employees which is a criminal

offence under the IPC/PC Act, or if there be a substantive suspicion in this regard, the Principal will

inform the Chief Vigilance Office and in addition can initiate disciplinary actions.




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Section 2 - Commitments of the Bidder(s)/ Contractor(s)

i) The Bidder(s)/ Contractor(s) commit themselves to take all measures necessary to prevent

corruption. The Bidder(s)/ Contractor(s) commit themselves to observe the following principles

during participation in the tender process and during the contract execution.

a. The Bidder(s)/ Contractor(s) will not, directly or through any other person or firm, offer, promise or give to any of the Principal's employees involved in the tender process or the execution of the contract or to any third person any material or other benefit which he/she is not legally entitled to, in order to obtain in exchange any advantage of any kind whatsoever during the tender process or during the execution of the contract.

b. The Bidder(s)/ Contractor(s) will not enter with other Bidders into any undisclosed agreement or understanding, whether formal or informal. This applies in particular to prices, specifications, certifications, subsidiary contracts, submission or non-submission of bids or any other actions to restrict competitiveness or to introduce cartelization in the bidding process.

c. The Bidder(s)/ Contractor(s) will not commit any offence under the relevant IPC/PC Act; further the Bidder(s)/Contractor(s) will not use improperly, for purposes of competition or personal gain, or pass on to others, any information or document provided by the Principal as part of the business relationship, regarding plans, technical proposals and business details, including information contained or transmitted electronically.

d. The Bidder(s)/ Contractors(s) of foreign origin shall disclose the name and address of the Agents/representatives in India, if any. Similarly the Bidder(s)/Contractors(s) of Indian Nationality shall furnish the name and address of the foreign principals, if any. Further details as mentioned in the “Guidelines on Indian Agents of Foreign Suppliers” shall be disclosed by the Bidder(s)/Contractor(s). Further, as mentioned in the Guidelines all the payments made to the Indian agent/representative have to be in Indian Rupees only.

e. The Bidder(s)/Contractor(s) will, when presenting their bid, disclose any and all payments made, is committed to or intends to make to agents, brokers or any other intermediaries in connection with the award of the contract.

f. Bidder(s)/Contractor(s) who have signed the Integrity Pact shall not approach the Courts while representing the matter to IEMs and shall wait for their decision in the matter.

(2) The Bidder(s)/Contractor(s) will not instigate third persons to commit offences outlined

above or be an accessory to such offences.

Section 3 – Disqualification from tender process and exclusion from future contracts

If the Bidder(s)/Contractor(s), before award or during execution has committed a transgression

through a violation of Section 2, above or in any other form such as to put their reliability or

credibility in question, the Principal is entitled to disqualify the Bidder(s)/Contractor(s) from the

tender process. The firm will be banned from all future business dealings also.




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Section 4 – Compensation for Damages

1. If the Principal has disqualified the Bidder(s) from the tender process prior to the award

according to Section 3, the Principal is entitled to demand and recover the damages

equivalent to Earnest Money Deposit/Bid Security.

2. If the Principal has terminated the contract according to Section 3, or if the Principal is

entitled to terminate the contract according to Section 3, the Principal shall be entitled to

demand and recover from the Contractor liquidated damages of the Contract value or the

amount equivalent to Performance Bank Guarantee.

Section 5 – Previous transgression

1. The Bidder declares that no previous transgressions occurred in the last three years with any

other company in any country conforming to the anti-corruption approach or with any

Public Sector Enterprise in India that could justify his exclusion from the tender process.

2. If the Bidder makes incorrect statement on this subject, he can be disqualified from the

tender process.

Section 6 – Equal treatment of all Bidders/ Contractors

1. The Principal will enter into agreements with identical conditions as this one with all Bidders and

Contractors.

2. The Principal will disqualify from the tender process all bidders who do not sign this Pact or violate

its provisions.

Section 7 – Criminal charges against violating Bidder(s)/Contractor(s)

If the Principal obtains knowledge of conduct of a Bidder, Contractor or Subcontractor, or of an

employee or a representative or an associate of a Bidder, Contractor or Subcontractor which

constitutes corruption, or if the Principal has substantive suspicion in this regard, the Principal will

inform the same to the Chief Vigilance Officer.

Section 8 – Independent External Monitor

1. The Principal appoints competent and credible Independent External Monitor for this Pact

after approval by Central Vigilance Commission. The task of the Monitor is to review

independently and objectively, whether and to what extent the parties comply with the

obligations under this agreement.

2. The Monitor is not subject to instructions by the representatives of the parties and performs

his/her functions neutrally and independently. The Monitor would have access to all




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contract documents, whenever required. It will be obligatory for him/her to treat the

information and documents of the Bidders/Contractors as confidential. He/she reports to

the Chairman, Chaitanya Godavari Grameena Bank

3. The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without

restriction to all project documentation of the Principal including that provided by the

Contractor. The contractor will also grant the Monitor, upon his/her request and

demonstration of a valid interest, unrestricted and unconditional access to their project

documentation. The same is applicable to Sub-contractors.

4. The Monitor is under contractual obligation to treat the information and documents of the

Bidder(s)/Contractor(s)/Sub-contractor(s) with confidentiality. The monitor has also signed

declarations on ‘Non-Disclosure of Confidential Information’ and of ‘Absence of Conflict of

Interest’. In case of any conflict of interest arising at a later date, the IEM shall inform

chairman, Chaitanya Godavari Grameena Bank and recuse himself/herself from that case.

5. The Principal will provide to the Monitor sufficient information about all meetings among

the parties related to the Project provided such meetings could have an impact on the

contractual relations between the Principal and the Contractor. The parties offer to the

Monitor the option to participate in such meetings.

6. As soon as the Monitor notices, or believes to notice, a violation of this agreement, he/she

will so inform the Management of the Principal and request the Management to discontinue

or take corrective action, or to take other relevant action. The monitor can in this regard

submit non-binding recommendations. Beyond this, the Monitor has no right to demand

from the parties that they act in a specific manner, refrain from action or tolerate action.

7. The Monitor will submit a written report to the Chairman, Chaitanya Godavari Grameena

Bank within 8 to 10 weeks from the date of reference or intimation to him by the Principal

and, should the occasion arise, submit proposals for correcting problematic situations.

8. If the Monitor has reported to the Chairman Chaitanya Godavari Grameena Bank, a

substantiated suspicion of an offence under relevant IPC/PC Act, and the Chairman

Chaitanya Godavari Grameena Bank has not, within the reasonable time taken visible action

to proceed against such offence or reported it to the Chief Vigilance Officer, the Monitor

may also transmit this information directly to the Central Vigilance Commissioner.

9. The work ‘Monitor’would include both singular and plural.




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Section 9 – Pact Duration

This pact begins when both parties have legally signed it. It expires for the Contractor 12 months

after the last payment under the contract, and for all other Bidders 6 months after the contract has

been awarded. Any violation of the same would entail disqualification of the bidders and exclusion

from future business dealings.

If any claim is made/lodged during this time, the same shall be binding and continue to be valid

despite the lapse of this pact as specified above, unless it is discharged/determined by Chairman of

Chaitanya Godavari Grameena Bank.

Section 10 – Other Provisions

This agreement is subject to Indian Law. Place of performance and jurisdiction is the Registered

Office of the Principal, i.e. Hyderabad.

1. Changes and supplements as well as termination notices need to be made in writing. Side agreements have not been made.

2. If the Contractor is a partnership or a consortium, this agreement must be signed by all partners or consortium members.

3. Should one or several provisions of this agreement turn out to be invalid, the remainder of this agreement remains valid. In this case, the parties will strive to come to an agreement to their original intentions.

4. Issues like Warranty/Guarantee etc. shall be outside the purview of IEMs. 5. In the event of any contradiction between the Integrity Pact and its Annexure, the Clause in

the Integrity Pact will prevail.

(For & On behalf of the Principal) (For & On behalf of Bidder/Contractor)

(Office Seal) (Office Seal)

Place : Date :




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Witness 1:

(Name & Address)

Witness 2:

(Name & Address)

1




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Indicative Commercials 2.Software

Software /

Application

Name

Licen

ses

Type

Warranty

& Period

Unit

cost

incl.,

taxes

(A)

Quantity

(B)

Total

Cost

C=(A*B)

ATS inclusive of taxes

Total

Cost

(C+D)

Remarks

Year 1

(2020-

2021)

Year 2

(2021-

2022)

Year 3

(2022-

2023)

Year 4

(2023-

2024)

Year 5

(2024-

2025)

Total

cost

(D )

A Antivirus

B Data

Protector

C Oracle

Licenses

D Other

software /

licenses if any

(Mention

details)

Total




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Indicative Commercials

8. Maintenance of CBS, other associated systems, data base, system administration, networking and facility management services.

Sl. No Description

Year 1

(2020-2021)

Year 2

(2021-2022)

Year 3

(2022-2023)

Year 4

(2023-2024)

Year 5

(2024-2025)

Total

charges

includin

g taxes

for five

years

Tax%

Qty.,

Unit

charges

includin

g taxes

Total

charges

includin

g taxes

Unit

charges

includin

g taxes

Total

charges

includin

g taxes

Unit

charges

includin

g taxes

Total

charges

includin

g taxes

Unit

charges

includin

g taxes

Total

charges

includin

g taxes

Unit

charges

includin

g taxes

Total

charges

includin

g taxes

A

Core Banking

application

maintenance, other

associated

systems/services

including database,

middleware operating

system etc.,

1

B Application support -

5




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L2 (At DC)

C Application support L1

(Optional item). (Head

office/Regional office)

3

D Oracle DBA at DC - L2 1

E Oracle DBA (at DC)- L1 1

F Unix Administrator at

DC - L2 2

G Unix Administrator -

L1 (at DC -1, DR-1) 3

H Wintel Administrator

- L1 (at DC) 1




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I Network facility

Management - L2 1

J

Network facility

Management - L1

(at DC -2, DR -2)

4

K Cost of 500 Mandays

for total contract

period

500 -- -- -- -- -- -- -- --

---

--

Sum of A to K




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28. Annexure – 17 : Transaction Volumes

The projected transaction volumes in Finacle CBS for hardware sizing is given below:

Key Parameter

Actuals in a DAY

As On

Dec – 2019

Projections in a DAY

March -2020

March -2021 March -2022 March -2023 March -2024 March -2025

1 Branches / Sol 221 223 265 305 350 400 460

2 Users 1,247 1,255 1450 1660 1900 2180 2500

3 Concurrent Users 850 870 990 1130 1300 1500 1720

4 Customer accounts - Live 26,36,000 27,77,000 33,32,000 39,98,000 47,97,000 57,56,000 69,07,000

Closed accounts 25,45,000

5 Peak manual transaction in a day during the month

(both total debit & credit legs) 56,500 60,000 75,000 94,000 1,17,500 1,46,800 1,83,500

6

APBS, ACH, NEFT, RTGS, ATM, PoS, e-Com, IMPS,

Mobile banking, UPI etc., Peak financial transactions

in a day during the month

91,400 99,000 1,24,000 1,55,000 1,94,000 2,42,500 3,03,000

7 Peak system generated transactions in a day during

the month (both total debit & credit legs) 2,72,600 2,89,000 3,61,200 4,51,500 5,64,400 7,05,500 8,81,000




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8 Peak Total No of financial transactions (both debit &

credit legs) in a day during the month (Sum of 5+6+7) 4,20,500 4,48,000 5,60,200 7,00,500 8,75,900 10,94,800 13,67,500

9 Peak non-financial transactions in a day during the

month 25,000 26,500 33,000 41,400 51,700 64,700 80,800

10 Peak transactions in the year in a day i,e., on 03-10-2019 (Interest Posting on SB Accounts) - 17,14,000.




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3.Pre Bid Queries and Clarifications:

Sl No

Clause/ Section Point Number

Original Clause as per RFP Description of Query/ Clarification sought by Bidder

Bank's Clarification

1. 2.2 Brief Scope of Work, Point No 2.2.7

Supply, delivery, installation and maintenance of hardware, Storage, SAN Switch, and Backup software. The bidder is to ensure that proposed hardware is supported by OEM for minimum 7 years period and to submit declaration from OEM to that effect.

Deal Duration is for 5 years, while OEM support for 7 years.Kindly clarify.

Contract period is for 5 years, but bidder is to ensure that proposed hardware is supported by OEM for seven years.

2 2.2 Brief Scope of Work, Point No 2.2.10

In future bank wants to implement Internet Banking, bank may float separate RFP for the same. Bidder must support integration of internet banking with CBS without any additional cost.

2.2.10. In future bank wants to implement Internet Banking, bank may float separate RFP for the same. Bidder must support integration of internet banking with CBS without anyat mutually discussed additional cost.

No change in RFP terms and conditions.

3 3.1 Finacle Modules Implemented Point No3.1.4

The details of the features that are already implemented in each of the above areas are provided in the following sections. The details may not be exhaustive and there could be other

The details of the features that are already implemented in each of the above areas are provided in the following sections. The details may not beis exhaustive and there could be other features already implemented which also needs to





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features already implemented which also needs to be taken care by the bidder.

be taken care by the bidder.

4 4. Broad Scope of Work Point No. 4.1.1

At present Bank is using Finacle Core Banking version 7.0.16 and lot of customizations are built into the software by the existing System Integrator. The objective of the Project is to take over the support and maintenance of the Finacle Core Banking application, database and system administration and network administration from the existing System Integrator on as is where is basis and maintain all the existing features of the application / interface built which are either default features or customized as per Bank requirement. All the customizations which are implemented and not explicitly mentioned in this RFP document also should be maintained by the bidder.

At present Bank is using Finacle Core Banking version 7.0.16 and lot of customizations are built into the software by the existing System Integrator. The objective of the Project is to take over the support and maintenance of the Finacle Core Banking application, database and system administration and network administration from the existing System Integrator on as is where is basis and maintain all the existing features of the application / interface built which are either default features or customized as per Bank requirement. All the customizations which are implemented and not explicitly mentioned in this RFP document also should be maintained by the bidder.


5 4. Broad Scope of Work

At present Bank holds HP Unix based licenses for Finacle application and the application has dependency on HP Unix

At present Bank holds HP Unix based licenses for Finacle application and the application has dependency on HP Unix OS. Vendor has to supply





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Point No 4.1.5 OS. Vendor has to supply hardware which is capable of migrating application from existing systems to new hardware which is capable of porting the existing application. If vendor proposes any other hardware, it is the responsibility of the vendor to get the existing application migrated to new hardware platform, build all the existing customizations, and carryout UAT in coordination with M/s Infosys. Any additional cost arising out of this migration to be borne by the vendor. Bank will pay only existing ATS to M/s Infosys as per existing contract with the Bank.

hardware which is capable of migrating application from existing systems to new hardware which is capable of porting the existing application. If vendor proposes any other hardware, it is the responsibility of the vendor to get the existing application migrated to new hardware platform, build all the existing customizations, and carryout UAT in coordination with M/s Infosys. Any additional cost arising out of this migration to be borne by the vendor/Bank in accordance with mutual consent. Bank will pay only existing ATS to M/s Infosys as per existing contract with the Bank.

6 4. Broad Scope of Work Point No 4.2.69

Bank at its discretion may conduct an interview of the onsite engineer/resource proposed to be deployed. Prior notice of one month needs to be provided if any of the existing engineer/resource is leaving the project. Also, suitable replacement is to be deployed and the knowledge transfer should happen, to the satisfaction of the bank, before the

Bank at its discretion may conduct an interview of the onsite engineer/resource proposed to be deployed. Prior notice of one month needs to be provided if any of the existing engineer/resource is leaving the project. Also, suitable replacement is to be deployed and the knowledge transfer should happen, to the satisfaction of the bank, before the existing engineer /resource leave the project.





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existing engineer /resource leave the project.


In future if Bank requires additional Facility Management resources, the bidder should provide additional resources at the rates finalized through this tender process.

In future if Bank requires additional Facility Management resources, the bidder should provide additional resources at the rates finalized through this tender process. The Fixed Price, as mentioned in the Commercial schedule, is valid within a dead band of ±5% of the baseline volumetric of the respective resource unit that is provided as part of RFP. For assets volumes above +5% threshold of the baseline volumetric, additional resources will be charged at ARC ‘Additional Resource Charge’ to reflect additional marginal cost to Service Provider, while credits known as RRC ‘Reduced Resource Credit’ will be granted to Customer for reduction in resources consumed, for service volumes below -5% of the baseline volumetric.



The bidder must also ensure that the hardware resources utilization should not exceed 70% at any point of time in the DC & DR for Finacle CBS, for five years from the date of signing of contract. In case the utilization exceeds the above level,

. The bidder must also ensure that the hardware resources utilization should not exceed 70% at any point of time in the DC & DR for Finacle CBS, for five years from the date of signing of contract. In case the utilization exceeds the above level, the bidder must provide additional hardware without





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the bidder must provide additional hardware without any additional cost.

anyat an additional cost as per the increase in sizing.

9 5.1 Service Levels and Penalties Point No 5.1.5

The Penalty is capped every year at 10% of the total charges payable per annum for services (which includes Facility Management charges and AMC/ATS charges).

The Penalty is capped every year at 10%3% of the total charges payable per annum for services (which includes Facility Management charges and AMC/ATS charges) and penalty for a given month should not be more than 3% of monthly invoice value


10 5.2Penalties due to downtime – Application - Finacle Point No 5.2.2

The applicable penalties would be the same irrespective of the root cause. The following will be penalty applicable monthly during which uptime is observed on lower side i.e., · Uptime of 99.95% or above: No penalty · Uptime less than 99.95% to 99.75%: 0.1 % of TCO · Uptime less than 99.75% to 99.50%: 0.2 % of TCO · Uptime less than 99.50% to 99.25%: 0.3 % of TCO · Uptime less than 99.25% to 99.00%: 0.4 % of TCO and so on and so forth

The applicable penalties would be the same irrespective of the root cause. The following will be penalty applicable monthly during which uptime is observed on lower side i.e., · Uptime of 99.95% or above: No penalty · Uptime less than 99.95% to 99.75%: 0.1 % of TCOdefaulted portion · Uptime less than 99.75% to 99.50%: 0.2 % of TCOdefaulted portion · Uptime less than 99.50% to 99.25%: 0.3 % of TCOdefaulted portion · Uptime less than 99.25% to 99.00%: 0.4 % of TCOdefaulted portion and so on and so forth





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11 5.2 Penalties due to downtime – Application - Finacle Point No 5.2.3

The penalty will be deducted from any of the payment due for the SI. Penalties, if any shall be calculated for every month and recovered from the charges payable or from the PBG amount.

The penalty will be deducted from any of the payment due for the SI. Penalties, if any shall be calculated for every month and recovered from the charges payable or from the PBG amount.


12 5.3Penalties due to slow application response: Point No 5.3.2

The applicable penalties would be the same irrespective of the root cause. Penalty at the rate of Rs.1,00,000/- will be applied for every hour of transaction response slowness.

The applicable penalties would be the same irrespective of the root cause. Penalty at the rate of Rs.1,00,000/- will be applied for every hour of transaction response slowness. The maximum penalty should not exceed 3% of Support Value

Maximum penalty cap is applicable as per RFP point 5.1.5.

13 5.4Penalties due to downtime - Hardware Point No 5.4.3

The applicable penalties would be the same irrespective of the root cause. The following will be penalty applicable monthly during which uptime is observed on lower side i.e., · Uptime of 99.95% or above: No penalty · Uptime less than 99.95% to 99.75%: 0.1 % of TCO · Uptime less than 99.75% to 99.50%: 0.2 % of TCO · Uptime less than 99.50% to 99.25%: 0.3 % of TCO

The applicable penalties would be the same irrespective of the root cause. The following will be penalty applicable monthly during which uptime is observed on lower side i.e., · Uptime of 99.95% or above: No penalty · Uptime less than 99.95% to 99.75%: 0.1 % of TCOdefaulted portion · Uptime less than 99.75% to 99.50%: 0.2 % of TCOdefaulted portion · Uptime less than 99.50% to 99.25%: 0.3 % of TCOdefaulted portion · Uptime less than 99.25% to 99.00%: 0.4 % of





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· Uptime less than 99.25% to 99.00%: 0.4 % of TCO and so on and so forth

TCOdefaulted portion and so on and so forth

14 5.Penalties for delayed delivery of Hardware/software Point No 5.5.2

Bank reserves the right to charge penalty for delayed deliveries at the rate of 1.0% of the TCO per week without prejudice to its other rights, if not delivered as per the agreed terms & conditions of delivery schedule as per Bid submitted. The penalty will be increased to 2.0% per week for the delay beyond 2 weeks from the stipulated delivery date.

Bank reserves the right to charge penalty for delayed deliveries at the rate of 1.0% of the delayed portion of the contract value pertaining to the deliverables as applicableTCO per week without prejudice to its other rights, if not delivered as per the agreed terms & conditions of delivery schedule as per Bid submitted. The penalty will be increased to 2.0% per week for the delay beyond 2 weeks from the stipulated delivery date.


15 5 .6Penalties for delayed implementation of the Hardware/software Point No 5.6.3

. As a deterrent for delay, Bank would levy penalties for delays attributable to the Bidder. Notwithstanding the Bank ‘s right to cancel the order, liquidated damages at 1 % of TCO of the Project Cost will be charged for every week delay in implementation.

As a deterrent for delay, Bank would levy penalties for delays attributable to the Bidder. Notwithstanding the Bank ‘s right to cancel the order, liquidated damages at 1%0.25% of TCO of the Project Cost coressponding to undelivered portion will be charged for every week delay in implementation, subject to a maximum of 1% of Annualized Contract Value.


16 5.7. Penalties if the hardware is

The bidder must also ensure that the hardware resources utilization should not

. The bidder must also ensure that the hardware resources utilization should not exceed 70% at any





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not sized as per the requirement Point No 5.7.1

exceed 70% at any point of time for five years from the date of signing of contract. In case the utilization exceeds the above level, the bidder must provide additional hardware without any additional cost to the Bank.

point of time for five years from the date of signing of contract. In case the utilization exceeds the above level, the bidder must provide additional hardware without anyat an additional cost to the Bank.

17 5.8.Penalties for delayed takeover of the project. Point No 5.8.3

As a deterrent for delay, Bank would levy penalties for delays attributable to the Bidder. Notwithstanding the Bank ‘s right to cancel the order, liquidated damages at 1 % of TCO of the Project Cost will be charged for every week delay in delay in deployment of resources and take over the project ”.

As a deterrent for delay, Bank would levy penalties for delays attributable to the Bidder. Notwithstanding the Bank ‘s right to cancel the order, liquidated damages at 1%0.25% of TCO of the Project Cost corresponding to delayed portion will be charged for every week delay in delay in deployment of resources and take over the project, subject to a maximum of 1% of Annualized Contract Value ”.


18 5.9. Penalties related to Facility Management. Point No 5.9.2

In the case of unauthorized absence a penalty equivalent to per day cost of the person will be levied. In case of non-availability of any resource for three days continuously will attract a deduction in resource cost for all resources for one corresponding week.

In the case of unauthorized absence a penalty equivalent to per day cost of the person will be levied. In case of non-availability of any resource for three days continuously will attract a deduction in resource cost for all resources for one corresponding week.





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19 5.10Penalties due to delayed delivery of customisation Point No 5.10.2

Bank reserves the right to charge penalty for delayed delivery of customization at the rate of 5% of the customization cost per week. The penalty will be increased to 10% per week for the delay beyond 2 weeks from the stipulated delivery date. This will be applicable even if the customization is developed by a third party OEMs

5.10.2. Bank reserves the right to charge penalty for delayed delivery of customization, capped at the rate of 5%3% of the customization cost per week. The penalty will be increased to 10% per week for the delay beyond 2 weeks from the stipulated delivery date. This will be applicable even if the customization is developed by a third party OEMs


20 5.11Penalties due to down time of WAN

As per RFP

As per '5.11_Penalty' Sheet

21 5.11Penalties due to down time of WAN Point No 5.11.3

In case of Antivirus is not updated in any of client systems is more than one week, then penalty at the rate of Rs.500/- per day per system will be levied.

5.11.3. In case of Antivirus is not updated in any of client systems is more than one week, then penalty at the rate of Rs.500/- per day per system will be levied. However, the maximum penalty under this section shall not exceed 3% of Annualized Contract value and shall not exceed 3% of Monthly invoice value for a given month


22 6.1Price composition Point No 6.1.4

Prices quoted should include all taxes, duties, GST and levies excepting Octroi/entry tax, which will be paid at actual.

Prices quoted should includeexclude all taxes, duties, GST and levies exceptingincluding Octroi/entry tax, which will be paid at actual. Any increase or decrease in the rates of the applicable

Prices quoted should be inclusive of taxes. For changes in tax rates refer point no. 6.3.2.




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taxes, duties or any new levy on account of changes in law shall be to the account of Customer.

23 6.1Price composition Point No 6.1.8

In case the equipment is to be imported, the SI is required to do all such processes like customs clearance etc., without involving the Bank in any manner at any stage. It will be the responsibility of the SI to abide by all the statutory requirements like payment of all taxes, duties etc., without any reference to the Bank. Bank accepts no responsibility or liability in this regard.

In case the equipment is to be imported, the SI is required to do all such processes like customs clearance etc., without involving the Bank in any manner at any stage. It will be the responsibility of the SI to abide by all the statutory requirements like payment of all taxes, duties etc., without any reference to the Bank. However, bank will reimburse the taxes and duties paid by the Bidder. Bank accepts no responsibility or liability in this regard.


24 6. Payment Terms

As per RFP Refer 'Payment Terms' sheet

25 6.3Payment Terms

· In the case of a situation where the SI could not install the equipment’s procured due to problem of site not ready for a period of one month from the date of delivery and beyond, 75% of the cost of equipment will be paid against delivery subject to production of invoice, delivery challan and other documents showing proof of site not ready with a

· In the case of a situation where the SI could not install the equipment’s procured due to problem of site not ready for a period of one month from the date of delivery and beyond, 75%100% of the cost of equipment will be paid against delivery subject to production of invoice, delivery challan and other documents showing proof of site not ready with a letter of confirmation stating that the installation will be done under PO terms as & when required





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letter of confirmation stating that the installation will be done under PO terms as & when required by the bank.

by the bank. Customer hereby agrees to make the site ready as per the agreed specifications, within the agreed timelines. Customer agrees that SI shall not be in any manner be liable for any delay arising out of Customer's failure to make the site ready within the stipulated period, including but not limited to levy of liquidated damages for any delay in performance of Services under the terms of this Agreement. In case the SITE is not ready for a continious period of 30 days, milestone payment related to installation will be released to vendor based on the SNR report, also if there is any additional warranty cost due to continious site not readiness for 30 days, same will be borne by the customer

26 8.Preparation of Bids and Bidding process Point No 8.1.3

The Bid shall be valid for a period of not less than 180 days from the date of submission of Bid.

The Bid shall be valid for a period of not less than 18090 days from the date of submission of Bid.


27 10.2Earnest Money Deposit (EMD) Point No 10.2.1

The Bidder should submit EMD for a sum of Rs.30,00,000/- (Rupees Thirty lakhs only) in the form of a Bank Guarantee in favour of ‘Chaitanya Godavari Grameena Bank Bank’. The Bank Guarantee should

The Bidder should submit EMD for a sum of Rs.30,00,000/- (Rupees Thirty lakhs only) in the form of a Bank Guarantee in favour of ‘Chaitanya Godavari Grameena Bank Bank’. The Bank Guarantee should be valid for a period of 18090





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be valid for a period of 180 days and should be issued by a Scheduled Commercial Bank/RRB in India. The format of Bank Guarantee is provided.

days and should be issued by a Scheduled Commercial Bank/RRB in India. The format of Bank Guarantee is provided.

28 10.2Earnest Money Deposit (EMD) Point No 10.2.6

The EMD made by the bidder will be forfeited if: Ø The bidder withdraws his bid before opening of the bids. Ø The bidder withdraws his bid after opening of the bids but before acceptance of “Letter of Intent” or “Purchase Order”. Ø The selected bidder withdraws his bid / proposal before furnishing an unconditional and irrevocable Performance Bank Guarantee. Ø The bidder violates any of the provisions of the terms and conditions of the RFP in the process of evaluation and up to submission of Performance Bank Guarantee.

The EMD made by the bidder will be forfeited if: Ø The bidder withdraws his bid before opening of the bids. Ø The bidder withdraws his bid after opening of the bids but before acceptance of “Letter of Intent” or “Purchase Order”. Ø The selected bidder withdraws his bid / proposal before furnishing an unconditional and irrevocable Performance Bank Guarantee. Ø The bidder violates any of the provisions of the terms and conditions of the RFP in the process of evaluation and up to submission of Performance Bank Guarantee.


29 10.2Earnest Money Deposit

Failure to accept the order by the Selected Bidder within seven days from

Failure to accept the order by the Selected Bidder within seven days from the date of receipt of the





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(EMD) Point No 10.2.7

the date of receipt of the order makes the EMD liable for forfeiture at the discretion of Bank. However Bank reserves its right to consider at its sole discretion the late acceptance of the order by selected Bidder. 10.2.8. Failure to submit the Performance Guarantee with in stipulated period from the date of execution of the contract makes the EMD liable for forfeiture. In such instance, Bank at its discretion may cancel the order placed on the selected Bidder without giving any notice.

order makes the EMD liable for forfeiture at the discretion of Bank. However Bank reserves its right to consider at its sole discretion the late acceptance of the order by selected Bidder. 10.2.8. Failure to submit the Performance Guarantee with in stipulated period from the date of execution of the contract makes the EMD liable for forfeiture. In such instance, Bank at its discretion may cancel the order placed on the selected Bidder without giving any notice.

30 10.3General terms of Bid submission Point No.10.3.10

All responses should be in English language only. All responses by the Bidders to this RFP document shall be binding on such Bidders for a period of 180 days from the date of opening the Technical Bid.

All responses should be in English language only. All responses by the Bidders to this RFP document shall be binding on such Bidders for a period of 18090 days from the date of opening the Technical Bid.


31 10.3General terms of Bid submission

Bank concludes that everything as mentioned in the RFP documents circulated to the Bidders and responded by the Bidders have been quoted for by

Bank concludes that everything as mentioned in the RFP documents circulated to the Bidders and responded by the Bidders have been quoted for by the Bidders and there shall be no extra cost





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Point No.10.3.14

the Bidders and there shall be no extra cost associated with the same other than the cost quoted by the Bidder. The component prices quoted by the bidders shall be binding for any additional component procurement as needed by the Bank within the ambit of the scope of work including any extensions to the same. The component prices should be rational and in line with the overall prices quoted. Any irrational pricing of components can lead to disqualification of the bid.

associated with the same other than the cost quoted by the Bidder. The component prices quoted by the bidders shall be binding for any additional component procurement as needed by the Bank within the ambit of the scope of work including any extensions to the same. However, such additional procurement should not exceed 5% of the current scope mentioned in the RFP. The component prices should be rational and in line with the overall prices quoted. Any irrational pricing of components can lead to disqualification of the bid.

32 10.10. Bidders Liability Point No 10.10.1

The bidder’s aggregate liability in connection with obligations, undertaken as a part of this project regardless of the form or nature of the action giving rise to such liability, shall be limited to the Total Cost of Ownership (TCO) of the project. The bidders liability in case of third party claims against the Bank resulting from breach of confidentiality, Willful Misconduct or Gross Negligence of the bidder, its employees and subcontractors or from third party claims resulting from

. The bidder’s aggregate liability in connection with obligations, undertaken as a part of this project regardless of the form or nature of the action giving rise to such liability, shall be limited to the Total Cost of Ownership (TCO) of the project. Notwithstanding anything contained herein, neither Party shall be liable for any indirect, punitive, consequential or incidental loss, damage, claims, liabilities, charges, costs, expense or injury (including, without limitation, loss of use, data, revenue, profits, business and for any claims of any third party claiming through Wipro) that may arise





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infringement of patents, trademarks, copyrights or such other Intellectual Property Rights shall be unlimited.

out of or result from this Agreement. The aggregate liability of Wipro, under this Agreement, shall not exceed the fees (excluding reimbursements) received by it under this contract during the six months preceding the date of first claim. The bidders liability in case of third party claims against the Bank resulting from breach of confidentiality, Willful Misconduct or Gross Negligence of the bidder, its employees and subcontractors or from third party claims resulting from infringement of patents, trademarks, copyrights or such other Intellectual Property Rights shall be unlimited.

33 11.1Performance Guarantee Point No11.1.1

Within 21 days of the issue of purchase order the selected bidder must submit a performance guarantee equivalent to 10 % of the Total Contract value. The bank guarantee shall be kept valid till completion of contract period. The guarantee shall contain a claim period of three months from the last date of validity.

Within 21 days of the issue of purchase order the selected bidder must submit a performance guarantee equivalent to 10 % of the Total Contract value. The bank guarantee shall be kept valid till completion of contract period. The guarantee shall contain a claim period of three months from the last date of validity.


34 11.1Performanc The bank shall invoke the guarantee . The bank shall invoke the guarantee before expiry No change in RFP terms and




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e Guarantee Point No11.1.5

before expiry of validity, if the services rendered by the selected bidders are not satisfactory and not as per the terms of the contract and SLAs. The bank shall notify the selected bidder in writing before invoking the guarantee.

of validity, if the services rendered by the selected bidders are not satisfactory and not as per the terms of the contract and SLAs. The bank shall notify the selected bidder in writing before invoking the guarantee.

conditions.

35 11.3 Rights of the Bank Point No11.3.5

The bank reserves the right to modify the bill of material at any point of time before opening of the indicative commercial bid. The Bank reserves the right to alter the locations specified in the tender, and to delete/substitute items from the ones specified in tender. The Bank also reserves the right to spread the total order over different phases. Bank may also place order for various services in addition to the quantities mentioned in this tender at the same terms and conditions including the cost agreed upon.

The bank reserves the right to modify the bill of material at any point of time before opening of the indicative commercial bid. The Bank reserves the right to alter the locations specified in the tender, and to delete/substitute items from the ones specified in tender. The Bank also reserves the right to spread the total order over different phases. Bank may also place order for various services in addition to the quantities mentioned in this tender not exceeding 5% of the quantities speciifed in the RFP at the same terms and conditions including and the cost agreed upon.


36 11.13 Exit option and contract re-

The cancellation of the purchase order will be, besides the bank’s right to invoke performance guarantee or without

The cancellation of the purchase order will be, besides the bank’s right to invoke performance guarantee or without prejudice to its rights to





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negotiation Point No 11.13.2

prejudice to its rights to initiate any other action as the bank may deem fit. The Bank shall be the sole judge to decide about the happening of one or more of the conditions mentioned above.

initiate any other action as the bank may deem fit. The Bank shall be the sole judge to decide about the happening of one or more of the conditions mentioned above.

37 11.13 Exit option and contract re-negotiation Point No 11.13.6

Bank also has the right to cancel the contract and exit without cause by giving 3 months advance notice.

Bank also has the right to cancel the contract and exit without cause by giving 3 months advance notice. In the event of termination by Bank, the Successful Bidder shall be paid for the: a) Goods delivered b) Services rendered c) Work in progress d) Third party orders in pipeline which cannot be cancelled despite Contractor's best efforts e) Unrecovered investments shall be paid by customer as per termination schedule till the date of termination.”

Refer RFP Point No.11.13.4

38 11.16Termination of the Contract & Compensation Point No

The Bank reserves the right to cancel the contract placed on the selected bidder and recover expenditure incurred by the Bank in the following circumstances: Ø The selected bidder commits a breach of any of the terms and conditions of the

The Bank reserves the right to cancel the contract, after giving a notice of 30 days placed on the selected bidder and recover expenditure incurred by the Bank in the following circumstances: Ø The selected bidder commits a breach of any of the terms and conditions of the bid.





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11.16.1 bid. Ø The selected bidder goes in to liquidation/insolvency voluntarily or otherwise. Ø An attachment is levied or continues to be levied for a period of 7 days upon the effects of the bid.

Ø The selected bidder goes in to liquidation/insolvency voluntarily or otherwise. Ø An attachment is levied or continues to be levied for a period of 7 days upon the effects of the bid.

39 11.16Termination of the Contract & Compensation Point No 11.16.3

However, the bank shall pay to the bidder amount due to him towards the product and services already provided/rendered as per the contract. Such payment shall be subject to other terms and conditions of RFP like LD etc.

. However, the bank shall pay to the bidder amount due to him towards the product and services already provided/rendered till the date of termination as per the contract. Such payment shall be subject to other terms and conditions of RFP like LD etc.

Payment will be made till date of availment of utilized services.

40 11.18Taxes and Duties Point No 11.18.1

The price quoted shall be inclusive of all taxes and duties. However, all taxes and duties as applicable shall be indicated separately in the commercial bid only. However, the prices, Taxes and duties etc, quoted shall be taken into account for the purpose of arriving at L1.

The price quoted shall be inclusiveexclusive of all taxes and duties. However, all taxes and duties as applicable shall be indicated separately in the commercial bid only. However, the prices, Taxes and duties etc, quoted shall be taken into account for the purpose of arriving at L1.


41 11.19Integrity Pact

As per RFP

Bank to consider revised Pre Contract Integrity Pact. Wipro will share the Integrity Pact details

Latest Integrity Pact has been attached herewith.




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42 Annexure 12 - PRE CONTRACT INTEGRITY PACT

As per RFP

Bank to consider revised Pre Contract Integrity Pact. Wipro will share the Integrity Pact details

Latest Integrity Pact has been attached herewith.

43 Form 2 Indicative commercial Bid

As per RFP

Total cost should be exclusive of taxes. Taxes will be charged on actuals


44 29Annexure-18 Business Rules, Terms & Conditions of Reverse Auction

TCO shall encompass but not limited to the following: a) Cost of the equipment/product or services b) License fee (Corporate or user specific as defined in the RFP) including Operating System/Database/Application licenses /Middleware/Anti virus etc. c) All existing taxes (including GST/Excise tax etc.), duties and levies. d) Installation and commissioning charges, if any

TCO shall encompass but not limited to the following: a) Cost of the equipment/product or services b) License fee (Corporate or user specific as defined in the RFP) including Operating System/Database/Application licenses /Middleware/Anti virus etc. c) All existing taxes (including GST/Excise tax etc.), duties and levies. d) Installation and commissioning charges, if any Any increase or decrease in the rates of the applicable taxes, duties or any new levy on account of changes in law shall be to the account of Customer.


45 ARC/RRC Clause not present in RFP The Fixed Price, as mentioned in the Commercial No change in RFP terms and




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schedule, is valid within a dead band of ±5% of the baseline volumetric of the respective resource unit that is provided as part of RFP. For assets volumes above +5% threshold of the baseline volumetric, additional resources will be charged at ARC ‘Additional Resource Charge’ to reflect additional marginal cost to Service Provider, while credits known as RRC ‘Reduced Resource Credit’ will be granted to Customer for reduction in resources consumed, for service volumes below -5% of the baseline volumetric.

conditions.

46 Variance in Minimum Wages

Clause not present in RFP

Service Provider undertakes that it is compliant to State minimum wages act at the time of execution of the Agreement and the commercials are accordingly factored. In the event there is a change to the State minimum wages act or if the Customer wants the Service Provider to comply to some other minimum wages act including but not limited to Central minimum wages act or the existing minimum wages act is repealed by another act, then in such cases, Customer will support Service provider with change request for additional cost incurred by Service Provider for complying to new minimum wages. Service provider will not ask for

To be handled by the selected bidder. Bank will not make any additional payment.




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Change request for any changes that is within 8% increase year on year from the State minimum wages as on the date of contract sign off.

47 SNR


Customer hereby agrees to make the site ready as per the agreed specifications, within the agreed timelines. Customer agrees that Wipro shall not be in any manner be liable for any delay arising out of Customer's failure to make the site ready within the stipulated period, including but not limited to levy of liquidated damages for any delay in performance of Services under the terms of this Agreement. In case the SITE is not ready for a continious period of 30 days, milestone payment related to installation will be released to vendor based on the SNR report, also if there is any additional warranty cost due to continious site not readiness for 30 days, same will be borne by the customer

Please refer RFP point 6.3.2.

48 Arbitration


If the dispute cannot be settled by mutual discussions within the thirty (30) day period, either party may refer the matter to a panel of three arbitrators. Each party shall choose one arbitrator, both of whom shall elect the third arbitrator who





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shall be the presiding arbitrator. The arbitration proceedings shall be held under the provisions of the Arbitration and Conciliation Act, 1996 or any of its subsequent amendments. The arbitration proceedings shall be in English and the venue of arbitration shall be Bangalore, India.

49 ERV


“It is agreed that the price quoted is arrived at based on the exchange rate of 1 USD = INR ___ (“Base Exchange Rate”). In the event the Base Exchange Rate either increases or decreases by percentage points greater than two per cent [2%], the prices shall be charged as per the then current exchange rate.”

Exchange rate fluctuation to be taken into consideration while quoting the prices.

50 Risk and Title


The risk, title and ownership of the products shall be transferred to the customer upon delivery of such products to the customer

All procurements related to this RFP to be done in the name of the bank only.

51 Non Hire Clause


Customer acknowledges that personnel to be provided by Wipro represent a significant investment in recruitment and training, the loss of which would be detrimental to Wipro’s business. In consideration of the foregoing, Customer agrees that for the term of this Agreement and for a period of one year thereafter, Customer will not

Bank recruits its staff through IBPS. Entire recruitment is handled by IBPS board only.




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directly or indirectly, recruit, hire, employ, engage, or discuss employment with any Wipro employee, or induce any such individual to leave the employ of Wipro. For purposes of this clause, a Wipro employee means any employee or person who has who has been involved in providing services under this Agreement.

52 Saving Clause


Wipro’s failure to perform its contractual responsibilities, to perform the services, or to meet agreed service levels shall be excused if and to the extent Wipro performance is effected , delayed or causes non-performance due to Customer's omissions or actions whatsoever.

Vendor's performance will be measured as per the scope of work mentioned in the RFP.

53 Deemed Acceptance


Services and/or deliverables shall be deemed to be fully and finally accepted by Customer in the event when Customer has not submitted its acceptance or rejection response in writing to Wipro within 15 days from the date of installation/commissioning or when Customer uses the Deliverable in its business, whichever occurs earlier. Parties agree that Wipro shall have 15 days time to correct in case of any rejection by Customer.

Not acceptable to the Bank.

54 Change Order


Either party may request a change order (“Change Order”) in the event of actual or anticipated change(s) to the agreed scope, Services,





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Deliverables, schedule, or any other aspect of the Statement of Work/Purchase Order. Wipro will prepare a Change Order reflecting the proposed changes, including the impact on the Deliverables, schedule, and fee. In the absence of a signed Change Order, Wipro shall not be bound to perform any additional services.

55 Penalty Capping

The overall maximum penalty, if any that can be imposed on Wipro under this proposal contract shall not exceed 3% of the Annualized Contract Value and penalty for a given month should not be more than 3% of monthly invoice value.


56 Termination by Bidder


Successful Bidder may terminate the Agreement upon written notice to the Customer in the event that the Customer commits a material breach of the Agreement or Statement of Work, including non-payment of fees and fails to cure such default to the non-defaulting party’s reasonable satisfaction within thirty (30) days after receipt of notice.

Not acceptable to Bank.

57 Reference documents


Notwithstanding anything contained elsewhere, the Request for Proposal and/or contract signed between the Customer and the successful bidder

Documents to be submitted as requested in RFP.




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(“Contract”) shall specify the document to be issued by the Customer for procuring the deliverables (“Procuring Document”). Such Procuring Document shall – (a) Be solely governed by the terms and conditions of the Contract (b) Make an express reference to the Contract It is also clarified that no pre-printed terms and conditions mentioned in the Procuring Document shall apply to the successful bidder.

58 2.2.8 Brief Scope of Work

AMC for the period of 6 Months for existing CBS hardware is to be provided

Please delete this clause HPE has reserverations and cannot provide any AMC for the existing Hardware systems


59 Annexure 7 : Technical Specification / Compliance D: Backup Software license at DC and DR

Addl Point required

The backup software should natively support (agent only, not through NFS): SCO Unix/Open server 6.0, HPUX 11.11, Scientific Linux 6.x (x64), OpenVMS 8.34, 8.44 (Alpha), Lotus Domino 8.5 Cluster on Windows 2008 (32-bit) All OS to be supported natively to have consistent backup

Backup software should have the capability to support all the OSs. It should be ready from the day 1 to support backups of Finacle & surrounding applications. It is should also support windows and RedHat OS from day one.




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60 Annexure 7 : Technical Specification / Compliance D: Backup Software license at DC and DR

Addl Point required

The proposed backup solution shall support industry leading cluster solution such as MSCS, MC Service Guard, Veritas Cluster. Backup software to support all types of cluster solution


61 4.2. Detailed Scope of Project Point No. 4.2.3

The bidder will be responsible for maintaining the existing Test & Development (2 instances), Training and Productions setups of Finacle. We use business copy at DR as Report server instance.

Do we have to provide any addl new servers for this ?

Yes, to be provided

62 5.11. Penalties due to down time of WAN 5.11.2. The following will be penalty

The following will be penalty applicable for the calendar month during which uptime is observed on lower side i.e.,

Level of Network/

equipment Penalty Charges

Level of Network/

equipment Uptime

Per Month Penalty Charges

99.95% and above No Penalty





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applicable for the calendar month during which uptime is observed on lower side i.e.,

Uptime Per

Month

99.95% and above No Penalty

99.5% and above

but below 99.95%

0.5% ofTotal annual

contract value.

99% and above

but below 99.5%

1% ofTotal annual

contract value.

98% and above

but below 99%

1.5% of total annual

Contractvalue.

97% and above

but below 98%

2% oftotal annual

contract value

96% and above

but below 97%


contract value.

99.5% and above

but below 99.95%


contract value.

Defaulted portion

99% and above but

below 99.5%

1% of total annual

contract value.

Defaulted portion

98% and above but

below 99%


contract value.

Defaulted portion

97% and above but

below 98%

2% of total annual

contract value.

Defaulted portion

96% and above but 2.5% of total annual




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95% and above

but below 96%

3% ofTotal annual

contract value

And so on and so forth

below 97% contract value.

Defaulted portion.

95% and above but

below 96%

3% of total annual

contract value.

Defaulted portion

And so on and so forth

63

6.3.2. The terms of payment will be as follows:

Deliverables Eligible Amount for Payment

Delivery and installation of all the required hardware (Complete BOM at DC & DR)

50% of Hardware Cost

Delivery of all the required Software and licenses wherever

50% of software + license cost

Deliverables Eligible Amount for Payment

Delivery and installation of all the required hardware (Complete BOM at DC & DR)

50%90% of Hardware Cost

Delivery of all the required Software and licenses wherever applicable and setting up of UAT

50%90% of software + license cost





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applicable and setting up of UAT environment

Implementation Cost

After 1 month of successful live operations

Sign Off of complete solution *

40% ofRemaining Hardware and Software cost

Six Months from Date of Sign-Off and successful live operations

10% of Overall Remaining Cost or immediately on submission of equivalent amount of PBG

ATS/AMC & additional OTS if availed

On Half Yearly basis in advance

Customisation charges

Customization charges will be paid on successful rollout of live operations.

FM charges On Quarterly basis in arrears

environment

Implementation Cost After 1 month of successful live operations

Sign Off of complete solution *

-40%10% of Remaining Hardware and Software cost

Six Months from Date of Sign-Off and successful live operations

10% of Overall Remaining Cost or immediately on submission o f equivalent amount of PBG

ATS/AMC & additional OTS if availed

On Half yearly basis in advance

Customisation charges Customization charges will be paid on successful rollout of live operations.

FM charges On quarterly monthly basis in arrears




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64 5. Service Levels and Penalties Point No 5.1.5 Point No. 5.2 Point No. 5.4 Point No. 5.11

The Penalty is capped every year at 10% of the total charges payable per annum for services (which includes Facility Management charges and AMC/ATS charges). Penalties due to downtime – Application – Finacle Penalties due to downtime – Hardware Penalties due to downtime of WAN

We propose that the overall penalty to be capped at 5% of the applicable monthly facility management charges excluding AMC, ATS. The AMC, ATS are from respective OEM and some of them are directly by Bank and hence we will not be in a position to take any penalty on account of this

There is no change in RFP terms regarding overall penalty cap. Amount payable to the selected bidder only to be taken into consideration for levying penalty.

65 5. Service Levels and Penalties Point No 5.5.2

Penalties for delayed delivery of Hardware/software Bank reserves the right to charge penalty for delayed deliveries at the rate of 1.0% of the TCO per week without prejudice to its other rights, if not delivered as per the agreed terms & conditions of delivery schedule as per Bid submitted. The penalty will be increased to 2.0% per week for the delay beyond 2 weeks from

Liquidated damages should be applicable only in the event of delay in delivery solely attributable to the Bidder and should be computed at the rate of 0.5% of the value of the affected service or product per week subject to the maximum of 5% of the value of affected service or product.





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Point No 5.6.3 Point No. 5.8.3

the stipulated delivery date. Penalties for delayed implementation of the Hardware/software As a deterrent for delay, Bank would levy penalties for delays attributable to the Bidder. Notwithstanding the Bank ‘s right to cancel the order, liquidated damages at 1 % of TCO of the Project Cost will be charged for every week delay in implementation. Penalties for delayed takeover of the project. As a deterrent for delay, Bank would levy penalties for delays attributable to the Bidder. Notwithstanding the Bank ‘s right to cancel the order, liquidated damages at 1 % of TCO of the Project Cost will be charged for every week delay in delay in deployment of resources and take over the project ”.




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Point No.5.10.2

Penalties due to delayed delivery of customisation Bank reserves the right to charge penalty for delayed delivery of customization at the rate of 5 % of the customization cost per week. The penalty will be increased to 10% per week for the delay beyond 2 weeks from the stipulated delivery date. This will be applicable even if the customization is developed by a third party OEMs

66 5. Service Levels and Penalties Point No 5.3

Penalties due to slow application response

Request for deletion of these penalty clauses, as penalties has been already covered under SLA penalties and Liquidated Damages. Further, the slow response or other activities like delayed EOD/BOD are of qualitative nature and depends on various parameters, situations at that time. Hence this clause to be removed



Penalties if the hardware is not sized as per the requirement

Request for deletion of these penalty clauses, as penalties has been already covered under SLA penalties and Liquidated Damages. Further, the slow response or other activities like delayed





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EOD/BOD are of qualitative nature and depends on various parameters, situations at that time. Hence this clause to be removed


Penalties related to Facility Management.


Penalty will be invoked / levied under any one of the applicable event


Penalties due to delayed EOD/BOD process.



70 6. Pricing Point No. 6.2.1

The price finalized shall remain valid for a period of five year from the date of such finalization.

The price shall be valid for 90 days from the date of submission. It will be valid for the period of the contract as per the respective milestone and related activities thereof.


71 6. Pricing Point No. 6.3

Payment Terms

Hardware & Software License 100% payment for hardware & software licenses shall be made on delivery. OEMs are seeking full





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payment and we cannot have a negative cash flow scenario. hence we are propose this change Implementation & Customization Payment for implementation & Customization shall be made based on mutually agreed milestones between both the parties. FM Charges Payment for FM charges shall be made monthly in arrears basis.

72 11.1 Performance Guarantee Point No.11.1.1

Performance Bank Guarantee Within 21 days of the issue of purchase order the selected bidder must submit a performance guarantee equivalent to 10 % of the Total Contract value. The bank guarantee shall be kept valid till completion of contract period. The guarantee shall contain a claim period of three months from the last date of validity.

We propose 1. Performance guarantee (PBG) to be provided at 5% of annual contract value and shall be renewed yearly basis at 5% of relevant subsequent year’s contract value 2. Customer shall invoke the PBG only on occurrence of material breach and after providing 30 days cure period to the bidder to rectify the material breach for which the PBG is sought to be invoked. 3. We propose the PBG to be in force until the contract end date for the last year PBG


73 11.12. Access of Audit Point No

The Bank may periodically conduct Audit either by internal auditors or by external auditors inrespect of security/network access and authorization controls and

The cost of any such audit requested shall be brone by bank and findings / actions, if any, will be discussed mutually and agree on next course of action

Audit cost will be borne by the bank.




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11.12.1

procedures, and other Product/services provided by the selected bidder.

74 11.13. Exit option and contract re-negotiation Point No 11.13.6

Bank also has the right to cancel the contract and exit without cause by giving 3 months advance notice.

Request for removal of this clause as bank already have the right to terminate in case of any default. Either party shouldn't have the right to terminate the contract for convenience.


75 11.16. Termination of Contract & Compensation Point No 11.16.2

Bank also has the right to cancel a portion of the contract by giving 3 months advance notice, if the bank is not satisfied by the service offered by the bidder.

Request for removal of this clause as bank already have the right to terminate in case of any default. Either party shouldn't have the right to terminate the contract for convenience.


76 Annexure 12 – Pre Contract Integrity Pact Point No 7.1

Fall Clause The BIDDER undertakes that it has not supplied/is not supplying similar Product/ systems or subsystems at a price lower than that offered in the present bid in respect of any other Ministry / Department of the Government of India or PSU and if it is found at any stage that similar project was performed

Please modify the clause as below: The BIDDER undertakes that it has not supplied / is not supplying identical product / systems or subsystems as a whole solution with the same scope, terms and conditions within a period of 1 year prior to the bid submission date, at a price lower than that offered in the present bid in respect of any other Ministry / Department of the Government of India or PSU in India and if it is found within one year after signing of the contract

Latest Integrity pact has been attached herewith.




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by the BIDDER to any other Ministry/Department of the Government of India or a PSU at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the 'BUYER', if the contract has already been concluded.

that the same product / systems or sub systems as a whole solution with same scope and terms and conditions was supplied by the BIDDER to any other Ministry / Department of the Government of India or a PSU in India at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the BUYER, if the contract has already been concluded.

77 NA

Additional Clause - Non-Payment Remedy

Bidder seeks right to terminate or suspend services in the event of delay in payment of undisputed invoice.


78 4.2 Detailed Scope of the Project : Servers, Storage, Backup software, Tape library and Backup solution: Point No 4.2.95 to 4.2.99

Warranty contract terms & conditions for the hardware supplied by the bidder shall cover the total equipment including spare replacements along with changes to be done in configuration as per bank requirement, with maintenance (Minimum 24x7 support) and 6 hour call resolution. This also includes 4 Preventive Maintenance calls during the year as per the requirement of the bank.

We propose that the Preventive maintenance or any other activity be done by the OEM or by any of their authorized partners. For new hardware, Bank to provide required space, power, cooling, AC including dedicated working space for resources to operate in the same premises as that of the DC, DR locations and Bank should also plan for suitable space duly considering the co-existence period. We propose the issues of hardware or software will be resolved with a target of 6 hrs and if not, we





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4.2.96. Bidder should have back-to-back arrangement and all the maintenance support should be provided by OEM engineers only. 4.2.97. It is the responsibility of bidder for migration of CBS solution and all the associated applications from existing hardware to new hardware. Any technical constraints, configuration mismatch aroused between old hardware and new hardware should be addressed by the bidder. Further hardware required to address such issues will be arranged by bidder. 4.2.98. All the hardware provided by the bidder must provided with 3 year onsite comprehensive warranty, additional AMC for 2yrs for hardware and software which includes 24x7 support with 4 hrs., response with commitment to resolve hardware problems with in 6 hrs. from OEM.

will provide a work-around, as some situation may demand longer resolution timelines

79 4.2 Detailed Bidder has to deliver, install and Bank to provide the final DC, DR location before No change in RFP terms and




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Scope of the Project : Hardware Sizing Commitment Point No.4.2.100

configure new hardware at old / new DC & DR locations at Hyderabad and Chennai, Bank will share location details in PO. In case bank changes it’s DC location and if bank team continues to work from Andhra Bank, Cyber Gateway, Hyderabad bidder has to deploy required resources for maintenance of servers and DC network at new DC Location and other resources at Bank working premises.

any order is placed by the bidder to the OEM. And bank should also For new hardware, Bank to provide required space, power, cooling, AC including dedicated working space for resources to operate in the same premises as that of the DC, DR locations and Bank should also plan for suitable space duly considering the co-existence period. Shifting from one location to other and related downtime or other expenses, to be discussed mutually and to be taken up on CR basis. If DC is not in Hyderabad and DR is not in Chennai then all related incremental expenses to be paid by Bank on CR basis

conditions.

80 4.2 Detailed Scope of the Project : Hardware Sizing Commitment Point No.4.2.101

The bidder must also ensure that the hardware resources utilization should not exceed 70% at any point of time in the DC & DR for Finacle CBS, for five years from the date of signing of contract. In case the utilization exceeds the above level, the bidder must provide additional hardware without any additional cost.

The hardware resources utilization for existing modules, features, versions will not exceed 70% at DC and DR to be taken on average quarterly basis. There are occasinos wherein due to new version (applicaton or database etc.,) and due to new customizations, reports, month-end activities etc., the utilization may go up and hence we are proposing the average. New hardware to be planned to be provided only in case where the bidder and the Bank agrees that all other options on fine-tuning, corrections, process related (which bank may have to do) are all carried out and not





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yielding the result

81 5. Service Levels and Penalties Point No.5.1.7

Uptime requirement : The system is said to be up when user is able to use the system without any performance problem or glitches. The system needs to be up 99.95% of the total hours. Uptime (%) = ((Sum of total hours during month – Sum of downtime hours during month) X 100)/ Sum of total hours during month.

Downtime due to Bank vendors Like Datacenter space provider , telecom link downtime should not be considered and tide to this RFP Server , Network Devices , Telcom Links are setup as High availbility at DC and DR . DR is hot Standby for DC. In other words, any item or activity not carried out by the selected bidder to be excluded from this Further, the downtime is applicable only for production servers which are in use at that time

Down time will be calculated for all the services provided by the selected bidder as part of this RFP. Downtime due to services by other vendors will not be attributed to the calculation of downtime.

82 10.2 Earnest Money Deposit(EMD) Point 10.2.1

Earnest Money Deposit (EMD) The Bidder should submit EMD for a sum of Rs.30,00,000/- (Rupees Thirty lakhs only) in the form of a Bank EMD will be provided for the amount and with the validity sought for. If bidder decides not to pursue before award of the contract and / or if Bank rejects the bid on technical ground, then the Bank should return the EMD within 15 days Guarantee in favour of ‘Chaitanya Godavari Grameena Bank Bank’. The Bank Guarantee should be valid for a

EMD will be provided for the amount and with the validity sought for. If bidder decides not to pursue before award of the contract and / or if Bank rejects the bid on technical ground, then the Bank should return the EMD within 15 days





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period of 180 days and should be issued by a Scheduled Commercial Bank/RRB in India. The format of Bank Guarantee is provided.

83 10.8 Confidentiality Point No. 10.8.1 to 10.8.2.

Confidentiality 10.8.1. Bidder agrees that all information gathered from the Bank including oral enquires, letters, documents, emails, presentations, interactions, technical documentation, discussions with Bank’s service providers and documents gathered from Bank’s service providers etc. related to the Bank’s business and other information identified as confidential by the Bank are confidential information of Bank. 10.8.2. Unauthorized disclosure of any such confidential information will amount to breach of contractual terms and in such cases Bank may pre-maturely terminate the contract and initiate any legal action as deemed fit.

Bidder proposes that this clause be made mutual. No change in RFP terms and conditions.




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84 10.10. Bidders Liability Section 10.10 (Technical Bid submission), Page 60, Point No. 10.9

The bidder’s aggregate liability in connection with obligations, undertaken as a part of this project regardless of the form or nature of the action giving rise to such liability, shall be limited to the Total Cost of Ownership (TCO) of the project. The bidders liability in case of third party claims against the Bank resulting from breach of confidentiality, Willful Misconduct or Gross Negligence of the bidder, its employees and subcontractors or from third party claims resulting from infringement of patents, trademarks, copyrights or such other Intellectual Property Rights shall be unlimited.

the bidder’s aggregate liability in connection with obligations, undertaken as a part of this project regardless of the form or nature of the action giving rise to such liability, arising under or in connection with a contract, whether in contract (including under any indemnity), tort (including negligence), statute, equity, strict liability, warranty or otherwise, shall be limited to the total cost of ownership (tco) of the preceding12 months charges paid or payable under this agreement under this project. the bidders liability in case of third party claims against the bank resulting from breach of confidentiality ,(except to the extent such a breach relates to, or involves, personal information or customer data, or is a breach of a privacy law obligation)willful misconduct or gross negligence of the bidder, its employees and subcontractors or from third party claims resulting from infringement of patents, trademarks, copyrights or such other intellectual property rights shall be at actual. unlimited. In no event will Bidder be liable for, nor will the measure of damages include: (a) any loss of





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revenue, profit, goodwill, or anticipated savings; (b) losses in respect of business interruption, or diminished business value; or (c) any special, incidental, indirect, exemplary, punitive, or consequential losses or damages, even if advised of the possibility or amount of such losses or damages in advance.

85 10.11. Signing of Contract Section 10.10 (Technical Bid submission), Page 56, Point No. 10.11.

Signing of contract 10.11.1. The Bidder shall be required to enter into a contract with Bank, within 15 days of the award of the tender or within such extended period, at the discretion of the Bank.

Bank to provide the complete contract with all T&Cs now itself so as to target to get this inking of contract done within 15 days after award. Bank and the selected bidder should together mutually agree on the final SOW and on any other point(s) that needs to be covered within 5 days of the award of the contract. Overall, bidder and Bank will collectively target to achieve signing of contract within 15 days


86 Section 11, General terms and conditions, Page No. 63, Point No.11.7.1 to 11.7.3

Force Majeure 11.7.1. Force Majeure is herein defined as any cause, which is beyond the control of the selected Bidder or the Bank as the case may be which they could not foresee or with a reasonable amount of diligence could not have been foreseen and which

We propose that Bank's obligation to make payments shall not be excused during a force majeure event.





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substantially affect the performance of the Contract, such as: 11.7.2. Acts of any Government only, including but not limited to war, declared or undeclared, priorities, quarantines and embargoes. Force Majeure also include natural calamities arising out of floods, earthquakes, cyclone, etc, and other acts like terrorists attacks, vandalism etc. 11.7.3. Provided either party shall within ten (10) days from the occurrence of such a cause notify the other in writing of such causes. The selected bidder or the bank shall not be liable for delays in performing their obligations resulting from any Force Majeure cause as referred to and/or defined above.

87 Section 11, General terms and conditions, Page No. 63, Point No.11.8.1 to 11.8.3

11.8. Arbitration 11.8.1. All disputes or differences between the parties shall be resolved amicably. If amicable settlement is not possible, then such disputes and differences shall be resolved through an

Bidder requests that internal dispute resolution mechanism/mediation shall be exhausted before invoking arbitration proceedings.





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Arbitrator mutually agreed upon between the parties. If the parties cannot agree upon an Arbitrator, then both the Selected Bidder and Bank shall appoint one Arbitrator each, and both the Arbitrators jointly shall appoint a third Arbitrator. The decision of the majority of the arbitrators shall be final and binding on the parties. The arbitrators shall give a reasoned Award. The Arbitration Proceeding shall be governed by the provisions of the Arbitration Conciliation Act, 1996 11.8.2. Work under the Contract shall be continued by the selected bidder during the arbitration proceedings unless otherwise directed in writing by the Bank unless the matter is such that the works cannot possibly be continued until the decision of the arbitrator or of the umpire, as the case may be is obtained and save as those which are otherwise explicitly provided in the Contract, no




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payment due or payable by the Bank, to the selected bidder shall be withheld on account of the ongoing proceedings, if any, unless it is the subject matter or one of the subject matter thereof. 11.8.3. The venue of the arbitration shall be at Guntur, India.

88 Section 11, General terms and conditions, Page No. 63, Point No.11.10

11.10. Defect liability 11.10.1. In case the service offered is not in accordance with the requirement, and/or do not achieve the guaranteed performance as specified herein the selected bidder shall forthwith replace/provide such service at no extra cost to the bank without prejudice to the other remedies as may be available to the bank under the contract.

Request for removal of this clause, as bank already have right to levy SLA penalty and Liquidation Charges in case of any default. Bank also have the right to terminate the contract in case of any default by bidder.


89 Section 11, General terms and conditions, Page No. 65, Point No.11.17

Extension of Contract Bank has the right for extension of contract for providing services for the period of maximum of two years and the extension may be in quarterly multiples with the same terms and conditions and

We propose that any extension to be mutually discussed and finalized before one year of the end of the existing contract including any T&Cs and enter into a new agreement/contract for the mutually agreed period and for mutually agreed T&Cs and commercial





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commercials quoted in response to this RFP.

90 4. Broad Scope of Work Point No.4.1.11

. Bank is proposing for new colocation area for DC and DRC and floating separate RFPs for the same.

Please confirm that this new location will be provided by Bank (at Hyderabad and Chennai) before award of contract to the selected bidder. In the event, if it is not done, then the bidder may deliver the equiments at the current location. It's bank responsibility to shift /resinstall or carry out any other task, to the new including NW points, if any, within the timeline. Any delay on this will be solely on to Bank and the selected bidder have the right to claim compensation for the delayed period on CR basis.

Please refer Point 4.2.100.

91 Finacle version 10.X migration scope

Please revert if any role is expcted from OEM Edgeverve in this version upgrade specially to 10.X; Also, the Finacle 10.x version is normally finalized only after the Bank is ready for such major migration. Hence, there will not be any view, today, on the expected requirements, efforts and all related activities. Hence, the bidder may be permitted to provide only an indicative budgetary commercial with a scope for that. Once Bank finalizes the date for Finacle 10.x, the final scope can be arrived and incremental commercial and other requirements to be worked out mutually on

Bank will procure required licenses, training , tools required for 10.x migration from OEM. Remaining effort required for 10.x migration to be factored as part of this RFP.




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CR basis. As such, we request the Bank not to take this into TCO

92 AMC /ATS charge for Hardware and software

Please confirm ATS for Core Banking will be with Bank and Edgeverve directly and all required patches/binaries for upgrade to any version will be made available to bidder by Bank from Edgverve during contract period.

Bank make payment of ATS of Finacle directly to M/s Edgeverve. The bidder is responsible for lodging calls, getting solutions, updation of patches/binaries for upgrade of versions etc., in coordination with OEM.

93 6.1.1

4.2.121. Identifying the customization in present version of Finacle and replication to Finacle 10.x is the responsibility of the bidder.

Please provide in which year of the contract Bank for Bidder to assess the extent of customisations to be migrated . Also, please read in conjunction with our earlier point under " Finacle 10.x migration scope'. Evenif Bank provides an year, the efforts will only be indicative

Finacle 10.x migration expected during FY 2022-2023.

94 6.1. Price composition Point No. 6.1.3

. All tools, tackles, testing instruments, consumables, vehicles, transportation, boarding, etc., as required for commissioning / maintenance /patch updation etc., shall be provided by the Bidder at no extra cost to the Bank for

Bank may already have tools for call logging and other activities. Please confirm that will provide the same for helpdesk or Server management activities. If additional licenes or tools are needed, Bank to provide the same. Further, for the activities solely of internal nature and usage by the bidder their transpotation, consumable, boarding

Bank doesn’t have such tools for monitoring servers, call management etc., Bank will not pay any charges towards boarding or transportation for activities as part of this project.




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completing the scope of work as per this RFP.

etc., will be taken care by the Bidder. Anything other than the mutually agreed project plan, it's for the Bank to provide. (in all cases, no boarding, transportation amount is to be paid by bank separately as long as it is within the scope of the bidder and project plan, which is mutually agreed at the start of the project)

95 8.2 Technical Bid – Organization and Formats Point No. 8.2.1

Only relevant product literature is to be enclosed with due mapping in appropriate section of the document.There should be a table of contents with numbering covering all documents including product literature.

Requirement not clear. Bank is alerady on Finacle 7.x; so, the product and functionality details are already with the bank. Bidder is carrying out Finacle 7.x .x to another verison of Finacle 7.x.x. So, as such only an incremental changes or release note as provided by OEM as a part of ATS to be obtained by Bank directly from OEM. if an other oroduct literature is expected, please mention the same for which product and whether it's any new product etc.,

Bidder has to provide documentation of products / services to be rolled out as part of this project.

96 5.2. Penalties due to downtime – Application - Finacle Point No.5.2.2.

Uptime less than 99.95% to 99.75%: 0.1 % of TCO · Uptime less than 99.75% to 99.50%: 0.2 % of TCO · Uptime less than 99.50% to 99.25%: 0.3 % of TCO

Penalty is only linked to FMS cost and not to TCO. Request Bank to revise the Penalty to be % FMS cost for the applicable month. Further, the downtime is applicable only for production servers which are in use at that time





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· Uptime less than 99.25% to 99.00%: 0.4 % of TCO

97 Finacle Version 10.x migration : Point No.4.2.119.

This will be an optional item and will be invoked by Bank during the currency of the contract as and when the same is required. However the charges quoted will be included in the TCO for arriving at the L1 bidder.

Request Bank to keep Finacle 10.X Migration an optional items to be kept out of TCO for arriving at the L1 bidder or provide details on the which year the upgrade to Finacel 10.x, which modules, how the core team training, EUT, HH and BW upgrade all are planned by the bank so that we can provide an esitmated quote. Conidering the complexity and the fact that it does not have many data points, this requirement to be deleted.


98 7.2 Eligibility of Bidders Point No.7.2.5.

The bidder should be a channel partner of M/s Edgeverve (Infosys) for implementation and maintenance of Finacle Core Banking application currently and should have been a channel partner for the last 5 years ( enclose copy of channel partnership letter).

We are one of the partners who implements, supports from finacle but not authorized channel partner in true sense and hence request Bank to remove this eligibility criteion and call only for finacle implementation and support experience.


99 2.2 Brief scope of work Point No.2.2.10.

In future bank wants to implement Internet Banking, bank may float separate RFP for the same. Bidder must

Request Bank to specify which OEM's internet banking is planned, along with its list of modules, proposed interfaces with core banking. As it is not

Selected bidder has to provide required support for integration of internet banking




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support integration of internet banking with CBS without any additional cost.

know which internet banking solution will be implemented at this stage we are not sure the compatibility for integration of the Internet banking with Finacle Version live at that time in CGGB. Request bank to check the compatibility of the new solution with CBS OEM else this should be taken up through change request at that time. Request bank to confirm compatibility of the new Internet Banking integration with Finacle 7.x and 10.x versions as well. In the absence of complete clarity, request bank to delete this requirement

solution with CBS.

100 2.2 Brief scope of work Point Nos. 2.2.17/18/19

2.2.17. In case of amalgamation / merger of CGGB with any other bank selected bidder has to extend the services as per the commercials finalized in this bid till entire data of CGGB is migrated to new entity. 2.2.18. In case CGGB acts as anchor bank, selected bidder has to extend required support for data migration from other entities to CGGB and ongoing support till end of the contract period. Commercials will be negotiated at the time of takeover of other RRBs.

Work involved in any merger /amalgamation is dependent on which Core Banking data to be migrated to CGGB Finacle instane , data compatiblity, organisation strcture post amalgmation, Volume of data and when is this additonal work to be planned. Hence it will not be feasible to assess and provide fixed cost for such scope at this stage. Request bank to keep this as out of scope for this RFP and raise the same through change request.





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2.2.19. The Bidder is to support for migration of data in coordination with other vendors as and when bank requires in the case of amalgamation/merger of banks etc., circumstances

101 Support and Maintenance of Core Banking Application Point No.4.2.3

The bidder will be responsible for maintaining the existing Test & Development (2 instances), Training and Productions setups of Finacle. We use business copy at DR as Report server instance.

Existing as we understand are all EoSL or nearing EoSL. So, the support for the same can be on best effort basis and no SLA or penalty attached for the same. Further, these T&D servers may not suffice for next versions of Finacle

SLA not applicable for existing T&D server hardware.

102 Eligibility Criteria 7.2.3

The Company should be a manufacturer of the equipment or as an authorized channel partner/ authorized dealer for the equipment quoted during the last 5 years. Proof needs to be submitted.

Request you to change to MAF for this project only



The OEM/authorized channel partner/dealership certification should be in force for the current financial year. (enclose copy of letter from OEM as per enclosed format, if the bidder is channel

Request you to change to MAF for this project only





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partner or dealer).


The bidder must have prior experience in implementation and maintenance of Finacle Core Banking application in at least one Private sector/ Public sector bank/RRB in India with more than 1000 branches. Reference sites of implementation along with the reference letters to be provided with details of implementation.

Request you to delete this clause



The bidder should be at present maintaining Finacle Core Banking, Finacle e-banking in at least one Private sector/ Public sector bank in India with more than 500 branches. Reference letters from client needs to be provided.

Request you to change it to at least L1 support



The bidder must have prior experience in implementation and maintenance of Enterprise class storage in in at least one Private sector/ Public sector bank in India with more than 1000 branches. Reference sites of implementation along

Request you to delete this clause





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with the reference letters to be provided with details of implementation.


The bidder should have experience in migration or rollout of Finacle 10.x in at least one Private sector/ Public sector bank/RRB in India.

Request you to modify this clause to any Bank in India or outside either directly or through a System Integrator.



The Annual Turnover shall not be less than Rs.300 Crores for the last 3 years and the net worth of the Company shall not be less than Rs.25 Crore for the last three years. Annual Sales Turnover not less than Rs.300 Crore for last 3 years (Provide figures in Crores ) 2016 - 2017 2017- 2018 2018 - 2019

Request you to change to not less than 80 Crores


109 Finacle CBS related queries

How many branches are included for migration out of 219, i.e is there any branch is getting merge

All

Is there any new Functionalities developed in current version which is not part of Finacle product

Yes

How many custom tables are created in current More than 100




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version

Any new Customization to be done post migration Yes

All the product patches are applied in existing version or not? If no how many of patches are pending, also is there any table level patches pending for deployment.

Some are pending

Which Internet banking is Planned? --If it is FEBA then we have to know the Version

Not yet decided

Is there any new Report developed in current version which is not part of Finacle product

Yes

Is customized scripts/codes and report templates are readily available with bank

Yes

110 Hosting Inrastructure and Connectivity Management related queries

If our plan is to enage a business partner company having required track-record and quality in the area of Hosting Infrastructure and Connectivity Management for this project, while we front-end and own the overall project delivery responsibility, Will CGGB consider the business partner company's track-record in Hosting Infrastructure and Connectivity Management to qualify our proposal, rather than only looking at our sole credentials?

No change in RFP terms

111 Storage at DR & DR/ Page 81 / Point 28

It should be possible to change the quality of service Response time (in both milliseconds as well as sub-milliseconds), IOPS, bandwidth specification on

Request modification to " The proposed storage solution should offer quality of service feature with capability to limit the maximum IOPs of throughput for certain volumes"





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basis of real time.

112 SAN switches/Page 84 Point no5

SAN switch should integrate with existing HP 8/24 SAN switch

For compatibility check please share the HP Switch model / firmware/BIOS details

HP 8/24

113 Pg-82

A2.Server: Blade Server ( 7)

No of port count has to be menitoned for both FC and NIC ( 8g and 10G)

At least 6 1GBps NIC Copper and FC 4 ports 8/16 GB

114 Pg-82

A3.Server: Rack Mount Server (10)

2x600GB 15K RPM is mentioned wanted to relax this and make it 10K RPM disks


115 B. Storage at DC & DR: Page 81 of 138 Point 26

The proposed storage should deliver an average response time of less than 1ms with all the required functionalities such as thin provisioning, inline compression, Snapshots, Clones, encryption, replication, etc.

It is appearing that compression and encryption is dependent on storage layer even for the DB layer, Why can’t consider encryption at DB layer.


With reference to the high availability & N+1 redundancy. Can you please clarify if you are considering this feature for DB as well?

Active/ passive Database required.

Is the bank considering to use DR as a reporting server?

Refer 4.2.3

116 2.2.9Brief Scope of Work

Support for implementation of BBPS, CKYC etc., services and the modules/services

Support for implementation of BBPS, CKYC etc., services and the modules/services bank proposes to implement in these five years at

Commercials will be negotiated depends upon level of customization involves.




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bank proposes to implement in these five years.

mutually agreed additional commercials.

117 2.2.20 Brief Scope of Work

This is an end-to-end project, the bidder has to take over the entire setup on, as is where is basis, even if the same is not explicitly mentioned in this RFP document. Further, all the items required for maintenance of the application should be considered by the bidder.

This is an end-to-end project, the bidder has to take over the entire setup on, as is where is basis, even if the same is not explicitly mentioned in this RFP document. Further, all the items required for maintenance of the application should be considered by the bidder at the mutually agreedterms.


118 4.18.Broad Scope of work

The contract with the existing SI M/s EIT Services India Pvt., ltd is expiring on 15/09/2020 and hence the resources of the newly selected bidder should be placed latest by 01/08/2020. Required transition from existing SI to be planned by the selected bidder and detailed transition plan with timelines to be submitted by 31-05-2020 so as to ensure Knowledge Transfer from the incumbent vendor to the new vendor, and full take over happens from 16/09/2020 onwards.

A minimum lead time of 4 months from the date of signing the contract would be required to onboard the support resources.


119 4.2.6 Support and

Presently bank is not using fixed assets module available in the Finacle CBS due

Does Finacle has FA module?/propose a new solution tightly integrating with Finacle.

Yes, CBS has FA module.




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Maintenance of Core Banking application

to some issues and maintaining Fixed assets details in the separate stand alone module. Now Bidder is to ensure that issues in Fixed Assets module in Finacle CBS are fixed and all the fixed assets details will be updated in the CBS.

120 4.2.10 Support and Maintenance of Core Banking application

Bank is planning to have own customization team for basic options and the customization developed by them needs to be deployed by the bidder to all environments. Selected Bidder is to extend required support for implementation of any new modules/services proposed by the Bank during the contract period.

The Bidder would be exempted from the SLA breach if any, caused due to customisation develolped by the Bank team

In case of such scenarios SLA will be applicable unless and until it is proved.

121 4.2.47 Application Customization

At present bank is offering several payment services as sub-member of Andhra Bank. As and when permitted by regulatory authorities bank will go for direct membership in payment systems Selected bidder has to extend necessary support to integrate CGGB

At present bank is offering several payment services as sub-member of Andhra Bank. As and when permitted by regulatory authorities bank will go for direct membership in payment systems Selected bidder has to extend necessary support to integrate CGGB systems with external payment systems on mutually agreed terms.

Commercials will be negotiated at the time of implementation.




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systems with external payment systems.

122 4.2.66 & 4.2.67 Facility Management engineers for Unix, Wintel, Database & Network

The details of the minimum resources to be placed is as follows

Resource planning be left to the Bidder discretion. No change in RFP terms and conditions.

123 4.2.70 Facility Management engineers for Unix, Wintel, Database & Network

The engineers of the successful bidder should be onboard latest by 01.09.2020. Bank is willing to pay for FM resources from 16-08-2020 if they are deployed before the commencement of project for takeover from existing vendor.

A minimum lead time of 4 months from the date of signing the contract would be required to onboard the support resources.

Refer Amendments sections

124 2.2.5 Facility Management services for application support 24X7, server administration, database administration and network administration.

Will the provision of L1 Helpdesk be part of the scope ?

Yes. Part of the Scope.

125 2.2.14 Configuration and management of the existing network and security equipment at DC/DRC and monitoring the existing MPLS/VSATs links.

Please confirm, if the bidder is required to manage entire WAN network of CGGB along with branch routers, branch links etc

DC – DR N/w and WAN. Also to be coordinated with vendors deployed for Branch Link maintenance.

126 4.2.4 CSIS the central stand in database which IS executing and running daily EOD/BOD jobs in No, EOD / BOD jobs will be




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is used for online transaction during EOD/BOD operations and during maintenance of main database.

scope of the bidder ? If yes answer the below questions 1. What are the number of EOD/BOD jobs and the schedules to be run for the same 2. Where are EOD/BOD resources to be deployed to perform these activities. 3. What kind of tools are currently being used for the same

executed by Bank team.

127 4.2.24

Network Service Management

Please confirm, if the bidder is required to manage entire WAN network of CGGB along with branch routers, branch links etc

DC – DR N/w and WAN. Also to be coordinated with vendors deployed for Branch Link maintenance.

128 4.2.31 Presently Bank is using IPv4 IP address across the network. If it is felt necessary that the IP design needs to be migrated to IPv6 at a later date

Which particular quarter would the bank consider migration to IPv6 ?

Will be communicated as when required.

129 4.2.71 If any other resource deployed other than requested by the bank, like PMO, HR etc., cost to be borne by the bidder. Bank will not pay for such resources.

Bank in point no 2.2.24 had asked for a project manager . The same designation will continue post Upgradation as well for the services ? Should that cost be included in the FMS Charges ?

Designation will continue till entire contract period. No additional cost will be paid for Project Manager.

130 4.2.66 The details of the minimum resources to be placed is as follows:

EOD/BOD engineers are not mentioned in the list of minum resources. Please modify


131 5.12.1 CEOD, CBOD and ISOLOP ( for all We request bank to reconsider the EOD/BOD as No change in RFP terms and




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branches ) process to be completed within 120 minutes after the last branch completes its SOL EOD process as defined above. This is applicable on a normal day for a full load of all connected branches

below Daily - 240 minutes Quarter End, Half Year and Year End - 480 Minutes

conditions.


Please provide the details of the Ticketing tool for logging the tickets internally & tracking and also for coordinating with OEM/ Vendor

Bank does not have ticketing tool.


Please provide the detail about the current SLA's being reached and the mechnaism to track the SLA's tools used etc.

Bank does not have ticketing tool


Will the bank be providing the Enterprise Management system (EMS) for Monitoring and Management of the entire Hardware infrastructre ?

No.


What are the different reports that bank might require during operations (Daily, Weekly and Monthly) ? (Tentatively)

100+

136 4.2.61 Facility Management services for Please provide details of the Backup Mechanism Will be shared with selected




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application support 24X7, server administration, database administration and network administration.

and policy ? bidder


What are the Backup cycles which are to be adhered to on a day-to-day basis by the Facility Management team? (Tentative details)

Will be shared with selected bidder

138 4.2.24 Network Service Management

Please provide us with the network architecture diagram between DC, DR and NDR


139 Page No. 51 – 7.2.3

The Company should be a manufacturer of the equipment or as an authorized channel partner/ authorized dealer for the equipment quoted during the last 5 years.

We request the Bank to amend the clause as follows: The Company should be a manufacturer of the equipment or as an authorized channel partner/ authorized dealer for the equipment quoted at the time of bid submission.


140 Page No. 51 – 7.2.5

The bidder should be a channel partner of M/s Edgeverve (Infosys) for implementation and maintenance of Finacle Core Banking application currently and should have been a channel partner for the last 5 years ( enclose copy of channel partnership letter).

We request the Bank to amend the clause as follows: The bidder should be a channel partner of M/s Edgeverve (Infosys) for implementation and maintenance of Finacle Core Banking application currently.


141 Page No. 2 – Point No. 12

EMD Amount – INR 30,00,000 We request the Bank to amend the EMD to INR 5,00,000





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142 Page No. 29 – 4.1.1

Customizations… Please provide comprehensive list of customizations and MIS.


143 Page No. 31 – 4.2.11

It may be noted that all the ATS payable to OEM for Finacle CBS will be paid by Bank directly to the OEM. Bidder has to quote only for the maintenance of the application including the customizations built on it.

We pledge that selected bidder will be sole responsible for providing end to end support to Bank, hence ATS should be paid to selected bidder. Selected Bidder later will pay it to OEM.


144 Page No.45, Point 4.2.108

The Bidder may partner with OEM(s) or National Distributor(s) in the consortium for supplying Hardware. The Bidder should furnish a letter from the OEM authorizing the consortium member to quote for the OEM's product in response to this RFP. The letter should also certify that the Prime Bidder or the Consortium Partner is a certified partner for delivering the highest category of support for the CBS equipment

The Bidder may partner with OEM(s) or National Distributor(s) or OEM Platinum partner in the consortium for supplying Hardware. The Bidder should furnish a letter from the OEM authorizing the consortium member to quote for the OEM's product in response to this RFP. The letter should also certify that the Prime Bidder or the Consortium Partner is a certified partner for delivering the highest category of support for the CBS equipment


As was mentioned in our pre-bid question number 18, you are requested to consider the consortium member’s credential as the fulfilment of the eligibility criteria of a bidder with respect Hosting hardware and other infrastructure.





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The consortium would be lead by us (the bidder) for owning overall responsibility of the project delivery.

Place : Guntur Dr. B V RAMANA RAO

Date : 28-02-2020 GENERAL MANAGER