chairing skills. why do we have meetings? why have meetings? make policy take decisions agree...
TRANSCRIPT
CHAIRING SKILLS
Why do we have Meetings?
Why have meetings?
• Make policy• Take decisions• Agree priorities • Ensure probity• Co-ordinate• Build morale• Engage people• Framework for risk• Consult
• Influence• challenge• Review performance• Solve problems• Exchange information• Update• Express grievances• Explore issues
Effective Meetings
Using your experience of meetings, discuss what factors, behaviour and attitudes make meetings:
(a) Effective?
(b) Ineffective?
Planning for Meetings• Define objective• Scope of discussion?• Information needs of Members• Members’ experience• What questions might be asked?• Controversial?• Conclusions and follow-up• Time limits?
Read papers and annotate
I = Point of interest
II = Point of importance
III = Point of vital importance
X = I disagree with this!
/ = I agree with this
? = I don’t understand this/have doubts
Planning an informal meeting
• Objective
• Date/time/length
• Who should attend? Do they have commitment; time; diversity of view; open-mind?
• Agenda
• Accommodation
• Support
• Evaluation
Running the Meeting
Three key elements:
• Structure
• How the meeting runs
• How Members interact
Structure
• Develop agenda
• State the objectives
• Develop ground rules
• Assign roles
• Use techniques
• Manage time
How the meeting runs
• Arrive early
• Welcome everyone, including the public
• Remind members of protocols/groundrules
• Initiate discussion
• Listen
• Keep members to the topic
• Reject irrelevancies
• Draw out information
• Compare and contrast differing views
• Clarify misunderstandings
• Preserve order
• Correct mistakes and rule on disputed matters
• Summarise views and conclusions
• Test agreement
• Draw up an action plan
How Members Interact
• Provide a role model
• Encourage participation
• Monitor participation
• Encourage supportive behaviour
• Encourage differing views and confronting
• Help resolve conflict
• Explore feelings and reactions
• Promote ownership of decisions
• Encourage feedback
The Problems with Meetings
• Procedural Difficulties
• Confusion over what has been decided
• Avoidance of decisions
• Meetings wander from the point
• Hidden agendas
• No opportunity to participate
• Meetings last too long
Problems
• Too many meetings
• Too much paperwork or information
• Poor preparation by members
Problems with Meetings
• Disruptive Behaviour
Handling conflict
• What causes conflict?
How can we handle conflict?
Handling conflict
• Clarify objectives
• Promote understanding
• Focus on the rational
• Generate alternatives
• Defer the issue
• Use humour
Handling conflict
• Involve everyone
• Allow time to think
• Take a break
• Refer to sub-committee
• Allow strong feelings to be expressed
• Protect from early closure
Ground Rules for Informal Meetings
• Start and end on time
• Chair is empowered to enforce ground rules
• Respect confidentiality
• Everyone is encouraged to participate
• No-one dominates
• Be courteous
• Don’t interrupt
• Respect the ideas of others
• Everyone has something of value to offer
• Be sensitive to others and their feelings
• Build on ideas
• Challenge the idea not the person
• Remain open-minded and non-judgmental
• Complaints are ok when they come packaged with a solution
• Compromise where necessary
Stimulating discussion
• Encourage by questions
• Invite to contribute
• Seek ideas, opinions and feelings
• Seek clarification
• Seek examples
• Explore ideas
• Test for support
Stimulating discussion
• Suggest a procedure
• Question assumptions
• Confront differing views/opinions
• Be supportive
• Share your feelings
• Reflect what you think someone is feeling
• Paraphrase what others appear to be saying
How groups behave
• Forming
• Storming
• Norming
• Performing