OWNERS JOURNAL • JUNE 2015, v1

Experience the beauty and serenity

Professionally Managed by TPI Management-Canada Inc.PACIFIC SHORES OWNER ENTERPRISES LTD

Strata President’s Report“Mid-March Mulch Mania” was a very successful and busy weekend. Our volunteer crew joined Jay, of Sharp Designs team, to spread 80 yards of mulch throughout our beautiful gardens. Our crew was made up of PSOE, PSFRA, Vacation Internationale, and the whole owners. A great, motivated team! We all enjoyed Jim Reid’s fabulous chili and thank Bernadette and Birgitte for the wonderful sweet treats to keep our energy high.

There have been many trees removed for safety concerns, and for ones creating damage to the buildings, the roofs and the underground pipes. More decks, roofs and support posts have been replaced and rebuilt this winter & spring.

Our strata maintenance contract is being fulfilled, with great results, by TKG Maintenance & Repair. The water features at Pacific Shores have been refurbished, cleaned and revitalized.

The entrance water feature is fully functional and will have a Pacific Shores Resort sign installed, compliments of The Kerr Group, in the near future.

TKGM&R has just reopened The Point hot tub. It has been closed due to repeated vandalism from local youths. The landscaping has been cut back to open up the view all around, and glass walls now replace the wooden slats. The results are beautiful and hopefully will deter late night visitors.

Looking forward to another wonderful summer,

Kate Britton, President Strata VIS 2036

We are well into another busy spring. Pacific Shores continues to be a favorite destination resort, for our owners, North American and international visitors. We have had such an unseasonably warm winter and spring that the lawns have already been cut a couple of times. Jay, our strata landscaper of Sharp Design, turned on our irrigation systems in April.

The staff at Pacific Shores have been very busy over the winter and spring, catching up on maintenance and taking on some much needed brightening of our B units and some of our urgent items in a couple of our units, especially some of the 500 block units. The staff have been preparing our units for another busy summer.

We are very happy to introduce our new Resort Manager, Paul Dodds. Paul has been learning about our complex and very special community since early February and has already made some very positive progress.

We also welcomed our new TPIMC Director of Resort Operations, Joanne Hallert, to Pacific Shores in December. Joanne has great experience in timeshare resort management and is proving to be very responsive, effective and a valuable asset to our continued success.

Our pool access rates for PSOE owners, outside of your use week(s) or rental accommodation booking are:

Thank you,

Kate Britton, Chair PSOE Board of Directors

Chair Report from Kate Britton

Professionally Managed by

Annual Pass:

$99 for Single Owner

$149 for a Family

Monthly Pass:

$20 for a Single Owner

$25 for a Family

Daily Pass:

$10 Each

$15 for a Family

Professionally Managed by TPI Management-Canada Inc.PACIFIC SHORES OWNER ENTERPRISES LTD

Please Advise Us of Your Plans

What are your vacation plans for this year? What are your vacation plans for next year?

It is important that owners give some consideration to their vacation plans ahead of time. Are you going to use your unit? Are you going to deposit it with RCI or TPI? Are you putting it into the rental program? Don’t know? This is possibly going to cost you money.

It is your responsibility to pay your annual assessment. This can be expensive if you do not get some benefit from your unit.

If you will be using your unit, it helps us to know that. Please advise us of your use intentions when you pay your annual assessment, if possible. If we do not hear from you, we assume you will be using your unit and no action will be taken on our part. If your plans change, you can still put your unit into the rental pool up to 60 days before the start of your week.

In July and August 2014 (the highest demand months), our occupancy rate was 84% and 86%. That means a number of units sat vacant because owners did not advise us of their intentions, or their plans changed. Had we known those owners would not be using their units, we would have suggested putting them into the rental pool which

would have given them some income to help offset the cost of the annual assessment.

If your weeks are still ahead of you this year, please think about what you are going to do and advise us if you have not already done so. You can “reserve” your week at ownerservices@tradingplaces.com or phone them at 1-800-365-6480 extension 1. If you will not be using your week and have not advised us accordingly, please do so now and register your wishes.

Have your plans suddenly changed? Even if it is short notice, please check with TPIMC to determine whether they may be able to assist you in renting out your unit or accepting a deposit on short notice. Sometimes there are people on a “wait list” wanting to access our resort.

Remember, nothing happens without you advising us of your plans.

Your Board and TPIMC thank you for your assistance.

Harry Felsing, Secretary PSOE Board of Directors

Commercial Centre Reportfrom Kate Britton

Pacific Shores Resort Centre, PSRC, has quickly come to its first anniversary. The positive feedback from our owners & guests is great. Everyone is enjoying the amenities and services, such as the newly-remodeled restaurant, Smoke ‘N’ Water, and the first-class AquaTerre Spa.

There have been some challenges in the first year of operation. At this time, a viable affordable solution to supply and service the Deli Store has not been accomplished. Also, the gym has lost some of its aged-out equipment, and due to funding challenges, items are currently not being replenished.

David Jones, of Smoke ‘N’ Water, has had a very busy first quarter of 2015. His open mic, local and international musician nights are proving to be a great success. Owners, guests & local residents have been filling the restaurant to enjoy these memorable evenings. David is working hard on continuing to energize our community with more open air live performances this summer.

We are excited to welcome our new tenant, Kyiah Kristina Photography. Kristina has many years’ experience in Calgary and is thrilled to be here at such a beautiful location to continue her craft. Kristina’s work is displayed at the entrance to the resort and in her new studio. She is available for appointments and looks forward to providing a wonderful way to capture your family memories at Pacific Shores or other loved locations in the Oceanside area.

“Walk on Water Paddle Boarding,” a local business, has joined our community to rent brand new adult & children’s kayaks and wakeboards. Craig Bay is the perfect location for all ages to enjoy, or learn, to do these activities. Equipment will be available down at the boat ramp seasonally.

Kate Britton, Treasurer PSRC Board of Nominees

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Professionally Managed by TPI Management-Canada Inc. Professionally Managed by

Do You Have Questions About Renting Your Unit?I will try to give you some quick answers here.

PSOE and TPI Management – Canada Inc. (TPIMC) have put a rental program in place. It is however, up to you, the owners, to put your unit into the program if you wish to rent it out. This does not happen automatically.

What can I deposit for rental?

You must deposit your whole unit into the rental pool, i.e. the 2 bedroom unit.

You cannot deposit your unit into the rental pool if you are an RCI points member; you must contact RCI and work with them to withdraw your unit from the points program back into a week’s ownership.

What must you do to place your unit into the rental program?

• Pay your annual assessment (if your week is early in the year, you may need to pay an amount equal to the previous year’s

assessment, then catch up any shortfall once your assessment arrives); your assessment must be paid at least 60 days prior to your ownership week date (paying by pre-approved automatic payment does not qualify you as having paid your assessment).

• Notify TPIMC as early as possible that you wish to place your unit into the rental pool.

• If your plans change, you must contact TPIMC and determine whether your unit has been rented or whether you can pull it out to use it (it may be too late).

When do I receive my rental income?

• TPIMC tracks rentals in the pool for each month.

• TPIMC charges a commission of 35% for their services.

• In addition, TPIMC will recover all costs associated with the rental units from the revenue. These include commissions

to booking agencies, (e.g. Expedia), housekeeping and credit card charges.

• The net revenue will be divided between the units in the rental pool; i.e. if 7 units are put up for rent, but only 5 are rented, the net revenue will be divided among the 7 units.

• The rental incomes are reconciled the following month and the net proceeds sent to the owners who were part of that rental pool by the end of that following month.

If you require more detailed information, please check www.pacificshoresbc.com/raa rentals or phone them at 1-800-365-6480 extension 4.

Please remember, nothing happens without you advising us of your plans.

Harry Felsing, Secretary PSOE Board of Directors

Manager’s Reportfrom Paul Dodds

It has been a wonderful three months getting to know the resort and learning more about the specific challenges involved in managing a resort that operates as both a timeshare, fractional and standard hotel under one umbrella. I am honored to join such a dedicated community and look forward to working with everyone as we move forward.

Originally form Nova Scotia, I have spent the past 24 years working in hotels and resorts on the East Coast, in Canada’s North and now on Vancouver Island, most recently as General Manager of the Best Western Tin Wis Resort in Tofino. My wife, Natasha, owns and operates the mid-island Molly Maid franchise and I have a wonderful son, Logan, who will be turning eight this summer.

I would like to thank everyone for making me feel so welcome and for all of your assistance and patience with me as I learn and plan for future projects and enhancements.

The past few months have been spent completing the last of the units scheduled maintenance work, numerous “spring cleaning” projects around the resort and managing several changes in the resort center. Most notably, our store operator left in March and consequently we have created a guest common area with vending, and reading room, and future plans involve adding games, television and table tennis.

Our maintenance department completed a busy week in late April having the pool area cleaned. They painted several walls and doors, with the change rooms floors sealed and all lockers fixed and keyed. Currently, all resort

guests and members must now stop by the Front Desk to sign in and out of the area, although we will be adding electronic ving card locks to this area to assist us in making access more convenient for everyone.

Housekeeping has been very busy, and our new manager, Blake Bridges, has been instrumental in driving some great operational changes while re-establishing our in-house laundry centre. We have reduced the dishware in the B side units and added Keurig Coffee brewers. Additional flavours are available for purchase from the desk staff.

The AquaTerre Spa recently introduced the Babor Makeup line and feedback so far has been very positive. Just a reminder that all owners receive a 15% discount on any treatments and retail purchases.

Our Guest Services department are very busy with online travel agent bookings, in addition to owner reservations, and are training several new staff for what will be a very busy summer. For a complete calendar of local upcoming events, check out the following website: http://www.visitparksvillequalicumbeach.com/events.

Smoke ‘N’ Water restaurant owner, David Jones, has been making major changes in the restaurant, centered around exciting local musicians and bands providing top-notch entertainment several nights a week, and his calendar of events can be found on his website: http://www.smokenwater.com/music-and-events-calender.

I am proud to introduce our newest tenant/in-house photographer – Kristina Moore, who has converted the old accounting office into a studio, her website is: www.kyiahkristina.com or call 250-937-1108 to reserve a spot for family photos.

Additionally, starting on the Victoria Day long weekend, Sandi Haycock will be onsite offering stand-up paddle board rentals and kayak rentals. For more information, visit her website: www.walkonwater-sup.com.

P l e a s e , I e n c o u r a g e e v e r y o n e t o contact me directly with any questions, comments or suggestions either via email paul.dodds@tradingplaces.com or by calling the resort at 250-586-7262.

Paul Dodds BSc CHA, General ManagerPacific Shores Resort & Spa

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Professionally Managed by TPI Management-Canada Inc.PACIFIC SHORES OWNER ENTERPRISES LTD

Front Desk: 250-586-7262Resort Fax: 250-586-3326E-mail: psr@tradingplaces.comWebsite: www.pacificshoresbc.com

The PSOE disclaims any responsibility for claims made or the performance of goods and services advertised in this newsletter.

Write to board members c/o TPIMC at the above address.

25510 Commercentre Drive, Suite 100Lake Forest, CA 92630

RCI POINTS877-968-7476• Book points (points members only)• Renew/cancel your membership

OWNER SERVICES800-365-6480 ext. 1 | ownerservices@tradingplaces.com• Book use time / Bank your week (TPI, RCI)• Book Bonus Time• Inquire about your contract• Learn booking rules• Pay maintenance feesImportant Maintenance Fee InformationRegular association dues are billed annually and are due and payable per your ABC policy. A statement is mailed to you as a courtesy; non-receipt of a statement does not relieve you of your financial obligation.Pay Online at www.pacificshoresbc.com/pay

Questions about your Maintenance Fees or Assessment Billings? Call the Accounting Department at 800-365-6480 ext. 7 or e-mail billings@tradingplaces.com

EXCHANGE800-365-6480 ext. 3 | exchange@tradingplaces.com• Competitive exchange fees & great destinations• ONLINE exchange option 24/7 www.tradingplaces.com/EXCHANGE

TRAVEL & CRUISE800-365-6480 ext. 6 | travel@tradingplaces.com• Air, car, hotel, cruise, and vacation packages www.tradingplaces.com/TRAVEL CST # 1008862-10

RENTAL800-365-6480 ext. 4 | rentals@tradingplaces.com• Rent additional nights at PSOE, or other TPI resorts www.tradingplaces.com/CONDOCONNECT• Up to 70% off last-minute vacation rentals www.tradingplaces.com/HOTDEALS• Great weekly rates. . . Plan ahead! www.tradingplaces.com/SUITEDEALS

PROPERTY MANAGEMENTAs your management company, Trading Places Management-Canada Inc. is dedicated to making your property the best it can be. Please feel free to contact us at any time.

Trading Places is pleased to offer you these great services!

Paci�c ShoresOwner Enterprises LTD

Kyiah Kristina Photography StudioMy name is Kristina of Kyiah Kristina Photography and I am pleased to introduce myself and my photography studio and gallery which is located in the resort office building at Pacific Shores.

I have been a photographer for nearly a decade and it’s my absolute pleasure to capture all of your special moments. Your stay at Pacific Shores is a fantastic opportunity to have the photos taken that you have been meaning to take, but somehow never found the time. A gorgeous setting and onsite photographer promises a no-fuss photography experience, whether that be wedding photos, family photos, couples, infants or any other photo opportunity you can imagine. I have created a special price list just for Pacific Shores residents and it can be found on the Pacific Shores website. This is a substantial discount from the pricing found on my own site.

Additionally, if you’re looking for an activity to keep you busy during your stay, I will be offering beginner and intermediate photography classes throughout the season. Please come by my studio for schedule details and pricing.

Finally, I do canvas printing and stretching right onsite. I have a selection of Vancouver Island landscapes for sale on canvas as well as postcards and greeting cards. I can also create a customized canvas from your photo session. Or, if you’ve captured something yourself, I’m happy to do that as well and have it ready for you to take home.

I look forward to meeting you. Please feel free to come by to browse and chat.

Kristina Moore, Kyiah Kristina Photography Studio

Hello PSOE Owners!

We are your Owner Services team – ready to assist you with any questions about your timeshare!

What we do:

• Provide friendly, knowledgeable customer service to thousands of timeshare owners around the world

• Educate owners on the best ways to utilize their timeshare ownership

• Assist owners with planning their vacations – whether it’s confirming their fixed week or booking their float week

• Deposit weeks with exchange companies such as TPI or RCI

• Answer owner questions about their resort (What time is check in? How far is the closest beach?)

Questions? Comments? Contact us!

Phone: 1-800-365-6480 ext. 1 Email: psr@tradingplaces.com.

Get to know your Trading Places Team!

Tell Us Your Story!We’d love to hear from you. Will you share your comments and vacation photos with us?

Please send your story and fun and pretty (high-res) vacation shots to Trading Places, c/o Amy Strange at 25510 Commercentre Drive, Suite 100, Lake Forest, CA 92630, or email to amy.strange@tradingplaces.com.