chain-aid: domus master in interaction design final project

Julie BlitzerMaster in Interaction Design

2013/2014

Claudio ModeriniCourse Leader

Nima GazestaniProject Assistant

Chain-AidBuilding connections and assisting with recovery

for natural disaster victims

“A wicked problem is a social or cultural problem that is difficult or impossible to solve for as many as four reasons:

• incomplete or contradictory knowledge,

• the number of people and opinions involved,

• the large economic burden,

• and the interconnected nature of these problems with other problems.”

- Jon Kolko, Wicked Problems

FRAMEWORK

Framework Concept Scenarios Value & PotentialDetails

PROBLEM

Major natural disasters and even large events

may present situations in which many people

need to communicate with each other in real

time, often with limited connectivity.


CONTEXT

Typhoon Haiyan, Phillippines Hurricane Sandy, USA

Colorado Floods, USASichuan Earthquake, China


BENCHMARKING/Disaster Preparedness

Ping by Ushahidi

Community Disaster Relief Centers by frog design

Drones by Dreamhammer

V.ALRT by VSN Mobile

TweetClickerby MicroMappers

PINDOT by Albay Province


BENCHMARKING/Data Collection


REQUIREMENTS

Low cost Energy efficient Wearable or portable

Location enabled (GPS)Peer-to-peer Works offline

Low or no infrastructureFeedback for SOS message Coordinate evacuations


REQUIREMENTS/Bonus

Monitor vitals Smartphones


BENCHMARKING/Technology

Pirate Box

Android SmartWatches iBeacon

Romino

CONCEPT


ABSTRACT

Chain-Aid is a low-cost energy efficient device

that can be distributed to victims immediately

following a disaster.

This device will help victims to evacuate,

communicate with recovery teams in the

absence of cellular service and power outages.


FEATURES

ALERT

Contact victims with emergency alert notices, such as

evacuate, find shelter, or avoid drinking

contaminated water.


FEATURES

ALERT



contaminated water.

Guide victims to meeting points and

shelters.

If necessary, divide evacuees into groups

to direct them to separate locations.

EVACUATION


FEATURES

ALERT



contaminated water.


shelters.



Connect with emergency rescue

help through a service similar to

calling 911.

EVACUATION SOS / RESCUE


FEATURES

MESSAGEALERT



contaminated water.


shelters.



Connect with emergency rescue

help through a service similar to

calling 911.

Receive non-emergency updates from local recovery

headquarters.

EVACUATION SOS / RESCUE


VISUAL FEEDBACK

ALERTDisplays alert iconography and vibrates continuously

Guides victims to safety with animating non-traditional compass

EVACUATION

Displays message iconography and vibrates once

MESSAGE


PEER-TO-PEER

SCENARIOS


PERSONAS/The CaretakerQuick Stats

Living SituationThree-bedroom house with husband and two children

Age38

Devices and Platforms

Technical Aptitude

Disaster Preparedness

Local knowledge

JessicaBioJessica has a full-time job in her town but also organizes the lives of her family and children. She was obsessively following the news leading up to the storm. Although many people evacuated, she felt worried about the two elderly people on her street to leave them behind.

GoalProtect her immediate family and neighbors

Key Behaviors- Always in contact with her immediate family- Puts her family’s well-being first- Knows the local community very well

Key Motivations- High anxiety and stress due to her responsibilities

Primary Activities- Communicating with family outside of disaster area for status updates- Going to town center to collect extra supplies- Checking in on neighbors to make sure they are okay

smartphone

facebook

tablet

Twitter

laptop

Skype


EMERGENCY ALERT


EMERGENCY ALERT

Jessica


EMERGENCY ALERT

Mark

Jessica


MESSAGES

Jessica


PERSONAS/The TechieGoalAlways stay connected with the hottest gear

Key Behaviors- Has multiple devices with him at all times- Usually the first of his friends to try out a new device or technology

Key Motivations- Being disconnected is stressful and even foreign

Primary Activities- Communicating with family outside of disaster area for status updates- Posting to social media and logging the disaster situation through photos

MarkBioMark is a young professional who shares his apartment with two friends from the area, who evactuated before the storm. Mark stayed back to watch the apartment and protect it from looters. He is known among his friends for always having the

latest and greatest technology.

Quick Stats

Living SituationShares an apartment with two other male roommates

Age24


Technical Aptitude


Local knowledge

facebook Twitter Skype

tabletsmartphone laptop wearable


EVACUATION


EVACUATION

Jessica


EVACUATION

Jessica

Mark


EVACUATION

Mark


EVACUATION

MarkJessica


EVACUATION

Jessica Mark


ROUTE GUIDANCE

OFF ROUTE

The center line is a compass.

When the victim is following the route, the line is green. If the victim veers off the path, the line is red.

Route guidance without the aid of street signs is essential in disaster situations, as many normal guidance markers may be destroyed.

FOLLOWING ROUTE

OFF ROUTE


EthelBioEthel has lived in the area nearly all of her life, but now is alone as her children and grandchildren live far away. When news came about the storm, she said “I’ve seen so many storms here in my lifetime. This will be just like the others. I’ll survive like I always have.”

GoalHave enough medicine and food at home until life returns to normal

Key Behaviors- Spends a lot of time talking on the phone to family far away- Listens to radio and reads print newspapers to get her information- Takes multiple daily medications

Key Motivations- Doesn’t trust the new young people in the community and prefers to stay and guard her home herself.

Primary Activities- Waiting for friends or neighbors to arrive who can help replenish her supplies of food, water and medication.

Quick Stats

Living SituationAlone in the house where she raised her children

Age79


Technical Aptitude


Local knowledge

feature phone

PERSONAS/The Local Sage


SOSEthel


SOS

Jessica

Ethel


BUTTONS & FEEDBACK

SOSMessages Buttons

Buttons appear perpendicular to messages and react to squeezing the sides of the band.

The text on the buttons animates slightly to give visual feedback for the squeeze gesture.

Open

Msg

DETAILS


DESIGN LANGUAGE/Color

ALERT EVACUATION MESSAGE

Yellow or OrangeUniversal colors for alerts and warnings

Purple, Blue or GreenIndicate groups of evacuees

Avoid colors that may refer to cultural signals to stay in place such as red, orange or yellow.

NoneThe lack of color on a standard message indicates that it is lower priority than a yellow alert.


DESIGN LANGUAGE/Text

ALERT EVACUATION MESSAGE

Communicate alert message, user must acknowledge

Display end point and instructions on how compass works

Scrolling info message once user opens it


DESIGN LANGUAGE/Vibration

ALERT EVACUATION MESSAGElong vibrations until user acknowledges alert message

Notify user that he/she is going the wrong direction, short / fast vibrations until changing direction

One short vibration, only when message received


DESIGN LANGUAGE/Symbols

MESSAGE ALERT

EVACUATION MEETING POINT


TECHNOLOGY

PirateBoxElectronic Paper Display

VALUE & POTENTIAL


VALUE

Save lives through faster communication and

reaching emergency rescue teams.

Reduce shelter overcrowding by allowing

some victims to remain in homes deemed safe

for habitation.

Provide data in real-time to humanitarian

relief workers that follow the forthcoming

HXL standards from the UN.


BEYOND DISASTER

Music FestivalsSports Events

THANKS!

Rebuilding the boardwalk in Long Beach, NY

chain-aid: domus master in interaction design final project

Design

framework

emergency

emergency

divide evacuees

status updates

meeting points

separate locations

potentialdetails