CH.11: THE EXPANDING UNIVERSE OF COMPUTING

presented by:Jon TuckerMatt CarverAmber Martin

Part IHow New Technology is Viewed Eager Beavers Early adopters Early Majority Late Majority Technically averse

Eager Beavers

Smallest and noisiest group

Innovators and Pioneers Ecstatic about wireless

internet Can be money drainers Support with some

funding Learn from them!

Early Adopters

First consumers Love to buy a lot of new technology devices Big spenders Should listen to their ideas Need to be managed and monitored closely Do not allow them to run company's mobile

presence

Early Majority

Important to company Need help understanding new

technologies Confused by: terminology, the

abundance of wireless products and services, and the multitude of options for accessing the Internet wirelessly

Should understand their business, position, and views

Need to be educated and explained all the options of the Wireless Internet

Late Majority

Skeptics Have many questions regarding security, risks,

and costs IS should provide them with answers to all

questions along with examples Help them realize the benefits of a web site

Technically Averse

Resist technology Two main industries: real estate and publishing

Concerned about loss of privacy, security, control, and possible exposure to competition

IS needs to understand all concerns before trying to explain a new technology

Challenge is education

Part IIEnd User Training and Education Needs End user training focuses on how to use computers

or applications directly Web browsers have enabled users to access more

and more applications which provides much of the training they need

To use a system competently, they need to understand the structure of the Web, information access and processing concepts, and remote teamwork protocols

5 Types of Education and Training Information systems concepts

Backing up data files, sending electronic messages from a remote site, transferring files over the Internet (all end users need to know)

Helps to have a concept of how communication is handled on the Net, the role of servers, etc.

Quick Start A quick start facility would give users a mental picture

of the organization of the entire system Refresher Aids

Software packages should have help tutorials or demo programs so users can rerun to remember forgotten procedures

5 Types (Continued)

Explanation of Assumptions Users that create forecasts

and projections using modeling packages must understand the models or they may use the packages incorrectly

Help in Overcoming Difficulties Round the clock help desks Online help sites

The Internet Mindset

Communication is Personal, Not mass market

Customer Contact is Interactive, not broadcast

Customer service time frame is theirs, not yours

The culture is bottom-up, not top-down

Internet Communities

Communities for transaction Buying and selling through

auctions Communities of interest

People talk about similar interests Communities of relationship

Online chat rooms Communities of fantasy

Multiplayer Internet gaming

Part IIIMobile and Wireless Computing

The Shrinking

Computer

The Shrinking Computer

Massive computing power is being stuffed into smaller and smaller units

The desktop computer was introduced in the 1970s

We witnessed the introduction of laptop computers in the 1990s

Now we are seeing PDAs and electronic organizers becoming everyday devices

The Shrinking Computer (Cont) PDAs or “pocket PCs” are increasing the

demand for wireless connectivity It is predicted that we will soon have a

worldwide, high-speed digital wireless network

These handheld devices will handle financial transactions much as we currently use cash, coins, and credit cards

Some technologies that we should expect in the near future are: Computers embedded in everyday objects Next-generation wireless networking Interfacing technologies that enable bidirectional

communication between the electronic world and the physical world

Applications that satisfy user needs in natural ways, using combinations of media and devices

Rich Media

What is Rich Media? Also called multimedia, it is a combination of time-based

media (voice, animation, and video) and space-based media (text, graphics, and images)

Where is it used? Rich media is used for information delivery on the front-

end of systems. The goal is to present information in the most natural ways. Rich media will become the technology of choice for public access systems.

The Growth of Rich Media

There are a few main causes for the rapid growth of rich media such as: Growing abundance of broadband

communication channels such as DSL and cable modems

Advances in media streaming software These technology advances are causing

download and display time to be virtually spontaneous

Rich Media (Cont)

There are two areas of significance when dealing with rich media To help people cope

with a more complex environment

To create more knowledgeable users

To Cope with Complexity

Interactive multimedia web pages help people complex information and concepts more easily. Many companies are choosing to use corporate web pages to house all manner of corporate data in accessible, easy to use form.

The use of data visualization helps people cope with large amounts of data. The possibility of seeing the unseeable through computer simulation is becoming available to potential users as the price of computer power drops.

To create more knowledgeable users On-Demand Training

Also referred to as just-in-time training, this is where people can access training whenever they need it via their PC.

Training Via Simulation This is where the training is stand-alone, not

embedding in the application. By using multimedia, simulation becomes feasible.

Part IV IS Management

Take advantage of explosion of computing technology

IS management should lead technologies

Record corporate data and information

Establish new corporate guidelines

THE END!

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