ch10-managing production and service operations.ppt
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Engineering ManagementTRANSCRIPT
Managing Production and Service Operations
Ch10 - Engineering Management
What Operation is
•Any process that accepts inputs and uses resources to change those inputs in a useful
ways
•Inputs include : land, labor, capital and entrepreneurship.
What Operation Management is
•“the process of planning, organizing, and controlling operations to reach objectives
efficiently and effectively” – Aldag and Sterns
Types of Transformation Process
Manufacturing Process:
a) Job shopb) Batch Flowc) Worker-paced line flowd) Machine paced line flowe) Batch/continuous flow hybridf) continuous flow
Service Process:
a) Service factoryb) Service Shopc) Mass Serviced) Professional Service
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MANUFACTURING PROCESS
Job Shop
Batch Flow
Worker-paced line flow
Machine-paced line flow
Batch/continuous flow hybrid
Continuous flow
Job shop
Production is based on sales orders for a variety of small lots.
May produce a lot consisting of 20 to 200 or more similar parts.
Products may be manufactured in a short notice. The equipment used are general
purpose type.Labor intensive and machines are frequently
idle.
Batch Flow
There is flexibility to produce either low or high volumes.
Not all procedures performed on all products.
The type of equipment used are mostly for general purpose.
The process layout is used.
The operation is labor intensive, with less machine idleness.
The size of operation is generally medium-sized.
Worker-Paced Assembly Line
The products manufactured are mostly standardized.
There is a clear process pattern.Specialized equipment is used.
The size of operation is variable.The process is worker-paced.
The type of layout used is the line flow.Labor is still a big cost item.
Machine-Paced Assembly line
The process of clear, rigid pattern.
Specialized type of equipment used.
The line flow layout is used.
Capital equipment is a bigger cost item than labor.
Operation is large.
The process is machine-paced.
Batch/Continuous Flow Hybrid
Combination of batch and the continuous flow.
Uses two layouts, for batch and for continuous flow.
Very large size in operation.
Continuous Flow
There is economy of scale in production, resulting to low per unit cost of production.The process is clear and very rigid.Specialized equipment are used.The line flow layout is used.Operations are highly capital expensive.The size of operation is very large.Processing is fast.
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SERVICE PROCESS
Service factoryService ShopMass Service
Professional Service
Service Factory
• offers limited mix of services
• Uses process layout
(Ex.: McDonalds and Shakeys)
Service Shop
• Provides a diverse mix of services.
• Layout: job shop or fixed position
(ex: Megashell)
Mass Service
• Provides services to a large number of people simultaneously
• Layout : Process layout
Professional Services
• companies that provide specialized services to other firms or individual