cgnet swara: voice portal for citizen journalism · cgnet swara: voice portal for citizen...
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CGNet Swara:Voice Portal for Citizen JournalismBill Thies & colleagues, MSR Indiawith CGNet, MIT & International Center for Journalists
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TEM—Innovating in India Disruptive technology for the developing world
Technology forEmerging Markets
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Technology for Emerging MarketsAt Microsoft Research India
Understand existing and potential
technology users in
developing
communities
Design and evaluate
technology and
systems that contribute
to socio-economic
development Collaborate with development
organizations,
governments,
academics & industry
studies
projects
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Technologies for Emerging Markets
Communications& Sociology
Design
Human-ComputerInteraction
ComputerScience
& Engineering
InterdisciplinaryCollaborationJonathan
Donner
Indrani Medhi
Bill Thies
People Technology
Ed Cutrell(Group Lead)
Kalika Bali
Linguistics
Andrew Cross
Nakull Gupta
Ethnography
Jacki O’Neill
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Bill Thies & colleagues, MSR Indiawith CGNet, MIT & International Center for Journalists
CGNet Swara:Voice Portal for Citizen Journalism
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Voice Remains Primary Interface
for Mobile Subscribers in India
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Non-Literate
Voice Remains Primary Interface
for Mobile Subscribers in India
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Literate in English
Non-Literate
Voice Remains Primary Interface
for Mobile Subscribers in India
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Literate in English
Non-Literate
Literate in Other
Language
Voice Remains Primary Interface
for Mobile Subscribers in India
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Literate in English
Non-Literate
Literate in Other
Language
LanguageKnown
Interactive Voice Response: $1B Industry
Voice Remains Primary Interface
for Mobile Subscribers in India
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Chhattisgarh, India
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Journalism in Tribal Chhattisgarh
0 0.5 1 1.5 2 2.5 3
Gondi
Kurukh
Kui
Number of speakers (inmillions)
Number of news outlets(print or audiovisual)
• No news medium for tribal languages in India• Very few tribal journalists who know these languages
• It is not legal to broadcast news over community radio in India!
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CGNet Swara:
A Voice Portal for Citizen Reportingwith CGNet, United Nations Democracy Fund, Gates Foundation,
Hivos Foundation, MIT and the International Center for Journalists
• Anyone can report news, issues, etc. in local language
• Submissions are reviewed by moderators over the Web
• Appropriate submissions are published:
– For playback on audio channel
– For browsing on Web
• Activists follow-up on reports
Server
Callers
Moderator
Web Visitors
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Posts per Day(>4,200 total posts)
Calls per Day(>280,000 total calls)
CGNet Swara:
A Voice Portal for Citizen Reportingwith CGNet, United Nations Democracy Fund, Gates Foundation,
Hivos Foundation, MIT and the International Center for Journalists
0
100
200
300
400
500
Jan-10 Jan-11 Jan-12 Jan-13 Jan-140
5
10
15
Jan-10 Jan-11 Jan-12 Jan-13 Jan-14
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Malaria Deaths in Chhattisgarh:
Official Government Figures
0
20
40
60
80
100
CGNet Swara starts
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Malaria Deaths in Chhattisgarh:
Official Government Figures
0
20
40
60
80
100
CGNet Swara starts
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Song from 3 days festival in
Odisha where girls only
enjoy and do no work...
“Shilpi from Odisha is telling us about
Raja festival which is celebrated each
year in the month of June. On these
three days girls do not work and make
merry after wearing good clothes and
eating good food. She is singing a song
in Odiya which girls sing on these days
asking them to enjoy the festival.”
http://cgnetswara.org/index.php?id=22097
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Sangeet Swara:A Community-Moderated Voice Forum
for Songs, Poems, Jokes, & Cultural Content[In Preparation]
Traffic in 1.5 months
• 20,000 calls
• 4,300 posts (by 450 people)
• 110,000 ratings (by 1,320 people)
Quality of Moderation
• Relative to “experts”:
– 98% agreement on categorizing 50 posts
– 98% agreement on gender of 50 posts
– 90% agreement on quality of 10 posts
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Emergent Ownership and Use by the
Visually Impaired
“You are like my father, my god, I want to thank you again and again, this small kid wants to respect you from the bottom of the heart. I want to welcome you again and again.”
“I am a blind person so I couldn't get educated. I want to thank you because you enabled all blind persons to get in touch and share. No matter how much I praise, it won't be enough.”
“Swara has influenced the country and the world.”
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IVR Junction:
Enabling Replication of Voice Forums
IVR Junction
phonecall
Internet
Winner, USAID / Humanity United Tech Challenge for Atrocity Prevention (2013)
Runner-up, Manthan Award (2013)
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Over 30,000 Voices Heard
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Real-Time Monitoring by the
Broadcasting Board of Governors
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Microsoft Privacy Policy statement applies to all information collected. Read at research.microsoft.com
Save the planet and return your name badge before you
leave (on Tuesday)
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