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CG SUPRT Program

• Face-to-face and telephonic counseling

• Consultations

• Work life balance

• Legal consultation

• Personal financial management services

• Health coaching

• Career counseling for dependents

• Training

• Critical incident support

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Range of Support

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General Eligibility

• Active Duty, members of the Selected Reserve, civilian employees

• Family members

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Reliable Access

• Accessed by 855-CG SUPRT or www.CGSUPRT.com

• Primary CG call center in Chesapeake, VA

• After hours handled by Central Night Services

• Disaster recovery and call surge supported by multiple call centers

• Website has redundancy for maximum service levels

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EAP Counseling

• 12 sessions per problem on a rolling 12 month period

• Master’s level counselors answer CG SUPRT line

• Face-to-face counseling by credentialed network

• Telephonic counseling provided by licensed clinician

• Online Chat provided by licensed clinician

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Consultation

• Telephonic consultation for managers, supervisors and commands regarding staff with performance issues due to personal concerns

• Partner with managers to develop effective strategies to assist staff

• Web-based tools, handbooks and videos

• Training on the CG SUPRT Program

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Work Life Balance

• Child development and care

• Adult and eldercare

• Daily living issues

• Summer camps

• Special needs children and adults

• Parenting skills

• Educational resources for children

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Legal

• 30 minute free telephonic consultation by attorney

• Referral to local attorney for free, initial consultation and 25% discount if the individual desires to continue

• Identity theft services

• Online legal tools and content

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Personal Financial

Management

• 90 days one-on-one telephonic consultation and coaching on a number of financial matters including budgeting, credit and debt assistance, retirement planning

• Educational webinars

• Financial newsletters

• Online financial calculators and tools as well as content including videos and webinars

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Health Coaching

• 45-minute sessions: different than EAP counseling

• Online “chat” and telephonic options

• Online coaching modules: Living Series

• Length of coaching varies (5-6 months average)

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Areas of Coaching Focus

• Weight, time, or stress management

• Exercise and fitness

• Life transition: new baby, move

• Responsible drinking

• Tobacco cessation

• Personal leadership

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Online Coaching Programs

•LivingEasy™, a resiliency and stress management tool

•LivingLean™, a workshop to control unhealthy eating habits

•LivingFree™, a course proven to help members stop smoking

•LivingFit™, where members learn to make exercise a habit

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Career Counseling

• Online web tools that assist with resume development, career planning and improving interviewing skills

• Telephonic support for dependents utilizing these tools

• Referrals to local assistance

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Training

• 10 live program briefings via webinars and/or teleconferences

• In-person orientations about CG SUPRT

• Numerous online webinars and videos including the LifeSpeak series

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Critical Response

• Partnership that includes two tiers of service: supplemental trained clinicians deploy to the incident and corporate level crisis response experts added to the USCG team

• Trauma response network of trained clinicians numbering 4,000 nationwide available within 24 hours to travel

• Content and webinars available through www.CGSUPRT.com

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Website

• Award winning website with USCG customization

• Thousands of vetted articles supporting over 200 topics

• Interactive tools, webinars and videos

• Customized online announcements

• Spanish content and navigation

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Quality Assurance

• Specialized USCG training for call center staff

• Annual Quality Assurance program evaluation provided included concerns and course corrections

• All complaints are fully investigated

• 2 tier approach to obtaining evaluation/satisfaction data

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Promotion

• Brochure

• Video

• Quarterly e-bulletins on a variety of topics

• CGSUPRT.COM announcements

• Organic touch points

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www.CGSUPRT.com

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Main: 855-CG SUPRT (247-8778)

TTY: 855-444-8724

International: Country Code +800-02478778