cfits disaster recovery 2009
DESCRIPTION
A CFITS member event presentation on Disaster RecoverySponsors include: TriBridge, Prosys and InMageTRANSCRIPT
The Central Florida Information Technology Society
The mission of CFITS is to educate, share and develop sound practices for managing risk,
budget, and data security to achieve business and operational success.
Meeting Agenda
Introduction to CFITS CFITS Updates CFITS in 2008 Introduction to Our Sponsors DR, BC & CDP Q & A Door Prizes
CFITS Updates
New Website Design
Job Section on Website
Website Forum
Making CFITS Your Organization
Networking amongst peers
We encourage open dialogue on the message boards
If you find a tip or trick, post it – use the forums to get answers to questions on emerging technologies
If there are other events of interest that CFITS members may interested in, share!
CFITS 2008 Objectives
Populating the Web Forum with useful information
Seeking Future Event Ideas
Seeking Future Sponsors
Interests for 2009 Board Members – Rotation in December
Scholarship for UCF CS, IT, or MIS Student– Will post entry reqs on website in October 2008.
Today’s Sponsors
Tri Bridge – Greg Pierce– www.tribridge.com
Prosys – Joe Prokop– www.prosysis.com
InMage – Phil Swim– www.inmage.net
www.tribridge.com | 888-HELP-DYN | [email protected] | 888-HELP-DYN | [email protected]
About Us
• World Class Microsoft Partner Top 1% of Microsoft Partners World Wide One of 23 Nationally Managed Partners Member of Microsoft’s “Inner Circle” and President’s
Club Microsoft Dynamics US Partner of the Year 2007 Microsoft Dynamics Worldwide Partner of the Year 2008 Microsoft Southeastern United States Partner of the Year
2008• Capabilities
Total Solution Dedicated Support 100% Go Live
www.tribridge.com | 888-HELP-DYN | [email protected] | 888-HELP-DYN | [email protected]
IT Challenges
• Unpredictable, costly downtime Staff and corporate productivity are impacted
• Managing IT Costs Amount and predictability of ongoing cost
• Management Time Time and effort to fix problems
• Strategic Issues “Fire Fighting” instead of Strategic Deployment Pull instead of push
www.tribridge.com | 888-HELP-DYN | [email protected] | 888-HELP-DYN | [email protected]
Data Protection
• Data backup Make sure it’s repeatable and scalable Know the risks
• Data backup off-site Is it really all about hurricanes? What is your restore window? Do you have any mechanisms to get back up quickly?
• Redundancy Geographic Software, Hardware Environmental
• Determine your Optimal Strategy
www.tribridge.com | 888-HELP-DYN | [email protected] | 888-HELP-DYN | [email protected]
Getting Buy-in
• Assess the risk• Find the money
Show you’re willing to move as well• Architect the Solution• Establish a budget• Develop an ROI
www.tribridge.com | 888-HELP-DYN | [email protected] | 888-HELP-DYN | [email protected]
Business Impact Analysis
Downtime Illustration Example: File server failure at a 20-user Law Firm
For eight hours employees do not have access to their client records, forms, document assembly and case management resources
The firm’s partners and associates have a typical average utilization rate of 70% (billable time)
During the course of this failure, they can only work at 30% of the normal level of productivity
Service provider begins remediation two hours after failure
www.tribridge.com | 888-HELP-DYN | [email protected] | 888-HELP-DYN | [email protected]
Business Impact Analysis
Downtime Illustration Example:• Legal partners (4) bill themselves out at $250/hr
Utilization rate = 70% so effective billing rate is $175/hr• Associates (10) bill themselves out at $140/hr
Effective billing rate = $98/hr• Downtime Incident Cost Calculations:
6 hrs of technician time to fix the server: $600 (6%)
4 partners’ lost billing at 30% utilization: $3,920 (39%)
10 associates’ lost billing at 30% utilization: $5,488 (55%)
TOTAL COST OF DOWNTIME INCIDENT: $10,008 (100%)
Standardized Rationalized Dynamic
Prevent Fires
Basic
Managed IT infrastructure with limited automation
Managed and consolidated IT infrastructure with maximum
automation
Fully automated management,
dynamic resource usage, business
linked SLAs
Uncoordinated, manual
infrastructure
Dynamic IT
Cost Center More Efficient Cost Center Business Enabler Strategic Asset
www.tribridge.com | 888-HELP-DYN | [email protected] | 888-HELP-DYN | [email protected]
Non-Redundant Solution
Redundant Solution
Monthly contract $1,700 $1,700
Additional reactive support $1,100 $0
Downtime cost $1,000 $300
Emergency support $300 $0
Overages $250 $0
TOTALS $4,350 $2,000
ROI Basics
Agree on a Framework Find out the budget up front
Don’t Make it about disaster Clear your plate Crawl before you walk Don’t Overpromise
BUSINESS CONTINUITY AND DISASTER RECOVERYOVERVIEW, FOUNDATION, AND THE BENEFITS OF VIRTUALIZATION
BC/DR Overview - Components
– People• Employees• Customers
– Places• Company Facilities• Local Terrain, Road system,
Services– Things
• Hardware & Software (I.T.) Infrastructure (Classic DR)
– Risks• Identifiable risks to our
People, Places and Things that make up the business
– Time & Money• Relationship of money to the
time business functions are lost or interrupted (BIA)
– Relationships• Contracts and Agreements
with Customers, Employees, Partners, Government
BC/DR Overview – The FoundationA Business Impact Analysis (BIA)
– You must know what the impact is, in the case of a disaster or interruption, to each key business function
– Know the total cost of downtime for each business function within your company over time
– Data Classification for Information Lifecycle Management (ILM) can help. An SRM product can help start your ILM work.
– For smaller organizations this doesn’t have to be huge and can have an “order of magnitude” using industry averages – at least to start.
– Use real-life examples from events in the past– A BIA is not just for I.T. anymore– A BIA should be sold as the foundation for the entire company to
responsibly create strategies and context to operate from
Executive Involvement and Sponsorship• Executive Management must convinced by a BUSINESS Case!• Remember - Business Continuity & DR are NOT about technology!
– Technology by itself cannot justify the use of more technology– BC is typically about the PEOPLE and the DATA or Intellectual Property
more than the technology used to store the data/IP by the people who use it
– Any DR, BC, CP etc efforts are funded to AVOID losses to the business• Don’t forget to include Legal & HR – it’s a Team effort!
– These groups can be your advocates when approaching the CEO/President, CFO or COO
– Compliance – need I say anymore?– Legal liability to customers or partners (contracts, agreements…)– HR involvement in human issues related to disasters and employee
responsibilities
The Classis DR Challenge For IT
• I have to DUPLICATE my Server and Storage Infrastructure capabilities at one or more remote sites for DR !!!
(and Hurricane season is already here !!!)
DR Server Infrastructure without Server Virtualization• Server Infrastructure had to be precisely duplicated at a remote
DR site• Very Expensive and time consuming to maintain that Server
Infrastructure and all the right peripherals so that you systems will boot and run when needed
• Very difficult to test because of all the interdependencies between OS, server hardware and peripherals
• Longer Recovery Time Objectives (RTO’s)• Inability to consistently reach the RTO’s
Server Virtualization – Models
Physical System
System Instance
System Instance
System Instance
Physical System
Application System Instance
System Instance
Thin Host Fat Host
Virtualization Intermediary Host OS
Virtualization Intermediary
(VMware, Citrix XenServer, MS Hyper-V, Linux Virtualization (RHEL, SLES), Open-Source Xen, …)
(VMware Workstation, HP VSE, Parallels, …)
DR with Server Virtualization• Dramatically reduction in the HW Infrastructure required at the DR site
– Reduced infrastructure costs, floor space required, power & cooling
• Servers are liberated from dependencies on specific server hardware– This enables dislike hardware to be used at a remote DR site– Eliminates time and expense of maintaining identical hardware and OS
installations at the DR site– Enables the increased use of Hosting company Infrastructure– Greatly simplifies testing and failover
• Simplified Replication of Data to the DR Site– Shared storage and a Clustered File system can locate all files associated with a
given server in one location– Enables OS and hardware independent snapshots to assist in replicated consistent
data sets to the DR site
• Shorter RTO possible – Simple reboot or short failover
DR SAN Storage Infrastructure without Virtualization• Storage Infrastructure had to be closely duplicated at a remote
DR site• Very Expensive and time consuming to maintain that Storage
Infrastructure • Very difficult to test because of all the interdependencies
between OS, server hardware and SAN Storage• Array-based Replication was expensive and specific to each
storage vendor• Longer Recovery Time Objectives (RTO’s)• Some help more recently with NAS & iSCSI for smaller
application servers
DR SAN Storage Infrastructure without Virtualization
SAN
REMOTE DR SITE
Storage Vendor A
Vendor A DR
Vendor B DR
Vendor C DR
Storage Vendor B
Storage Vendor C
Array-based Replication
PRIMARY SITE
Array-based Replication
Array-based Replication
Array-based SANReplication
Example
DR SAN Storage Infrastructure WITH Virtualization
SAN
REMOTE DR SITE
Storage Vendor A
Storage Vendor B
Storage Vendor C
PRIMARY SITE
Replication between SAN Fabric Appliances or Arrays
Array-based SANReplication
Example with FabricLevel Virtualization
SAN
Optional Storage Vendor X
LUNs and Provisioning Done at the Fabric
Layer
DR SAN Storage Infrastructure with Fabric Virtualization• Servers are isolated from multi-vendor Storage specific
interoperability issues• You have a choice of Storage vendor at the DR Site• Replication can be done with ONE set of replication licenses
across all supported vendors!!!• Arrays that don’t support replication can now be replicated via
the same mechanism as the more advanced arrays• One set of advanced features (snapshots, clones etc) can work
across all supported arrays• Shorter Recovery Time Objectives (RTO’s) due to a common
storage interface, provisioning and management
Summary• Have and use a Business Impact Analysis as the foundation for
all your BC/DR efforts• Processes and tools used in ILM can help you begin to create
your first BIA• Involve all appropriate Executive Management – BC/DR is a
Business Challenge – not just an IT challenge• Look for help from groups like Legal and HR• Server and Storage Virtualization technology provide specific
benefits that make it simpler and less costly to implement IT Infrastructure for BC/DR
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Questions?
?
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Who is ProSys Information Systems?• Founded in 1997
• Revenue of $442 million in 2007
• Projected revenue of $500 million in 2008
• Headquarters in Atlanta, GA
• 16 locations nationwide
• 350+ employees
• 60+ Account Executives
• 175+ Engineers & Technicians
• 3-to-1: service-to-sales ratio
ProSys National Office Footprint
Miami
AustinTallahassee
CharlotteKnoxville
LexingtonLouisville
Birmingham
Jackson
Little Rock
Memphis
Nashville
CincinnatiIndianapolis
Bell HQ - San Jose, CA
Rorke Data Location HQ - Eden Prairie, MN
Total Tec HQ - Edison, NJ
ProSys HQ Atlanta, GA
Office Locations
A Bell Microproducts Company
Targeted Growth Areas
Tampa
Montgomery
St. Louis
Boca Raton
We would love to help you with your technology challenges!
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Ron BurnsAccount Executive, [email protected]/Cell: (407) 928-0926
Dawn PattersonAccount Manager, [email protected]: (727) 388-4292Cell: (727) 698-2703
www.prosysis.com
Joseph M. ProkopData Management Practice Manager, [email protected]: (813) 854-3451Cell: (813) 417-7823
Scott TumeltyDistrict Sales Manager, Central [email protected]: (813) 639-4233Cell: (813) 477-9895
The DR Paradigm Has Shifted
DR Doesn’t Require a “Disaster”
Presented By:
Phil Swim, Account Executive - FL
August 28, 2008
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Agenda
1. Traditional DR
2. Why and How Has DR Changed Today…?
3. DR Complexity
4. Data Protection & Advanced Recovery in Virtual Environments
5. A little about InMage Systems
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What is Important in Business Continuity and DR?
Data Lost
SecsMinsHours
DaysWeeks WeeksDaysHours
MinsSecs
Recovery Point Objective Recovery Time Objective
Lost Data Time To Resume Business
(Max data loss you can tolerate ) (Max downtime you can tolerate)
RPO RTO
38
Today’s Challenges
IT Departments Need to Reduce Cost & ComplexityMore data needs better protection, all of the time
Leverage existing technology & incorporate new alternatives
Need simple, scalable, solutions that fit within budget constraints
Backup Was Designed for Yesterday’s ProblemToo labor intensive, too slow, usually provides too little, too late
Backup with VTL/De-Dupe is Still BackupRecovery gaps, Backup Windows, DR hassles still exist
Host Based ReplicationWorks for low-end Applications and servers – Limited uses
Array/Mirroring Solutions Are Expensive & Vendor SpecificLimited & complex. But the data was “Out of the Building”
39
Gartner Survey of Top 3 IT Priorities for 2008:
1. Consolidation
2. Privacy
3. Disaster Recovery
“ Our DR Customer Inquiries Were Higher than Ever Compared to Previous Years. In 2007 We Received Over 800 Customer Calls Pertaining to Disaster Recovery, Planning, and Data Recovery.”
John MorencyGartner Group
40
What Has Caused the DR Shift?
1. DR is a Requirement for Mid-Tier & SMEs Increased onslaught of Natural Disasters and 911 Compliance Mandates for Financial/Healthcare
2. IT Has To Align with Increased End-User SLAs RPOs / RTOs
3. Traditional DR Has Merged with Hourly Recovery
4. Complexity & Cost Have to be Reduced
Technology & Economics Are The Enabler
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Disaster Recovery and Business Continuity Requirements Are Merging
Virus/WORMSCustomer Service Levels (RPO/RTO)
for Business Continuity /
Disaster Recovery are Merging
Business Continuity
DisasterRecovery
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DR Projects Are Extremely Complex
BIA & Risk Assessment
Physical Logistics
RecoveryStrategy
Recovery Plan& Mechanisms Testing Plan
Maintenance
DR Projects > 6 Distinct Product Categories A DR Project Consists of Over 700 Specific StepsSignificant Amount of Planning, People, & Processes
43
Two DR Markets With Identical ChallengesEnterprise to Mid-Tier
1. Must Automate the Disaster Recovery Process Consolidate 100’s of Moving Parts and Procedures
2. Advanced Recovery Solutions > End-User SLAs Event Based RPOs/RTOs
3. Testing Must Be Automated and Simplified It’s a Quarterly Requirement versus Annual
4. Must Be Affordable
44
Support for Virtualized Environments
Server Virtualization and/or Storage Virtualization in use or on the Road Map of almost every IT organization
Migration towards ‘Virtualized” Data Center
Support for virtualized source, target or bothProtection of physical servers as well as use a virtualized servers
Flexibility to Support ( V to P, V to V, P to V) Architectures.
Flexibility to support all leading virtualization technologies
Leaders Such as VM Ware & Microsoft Virtual Servers.
45
Quick Intro to InMage
Co-Founded 2001 by Kumar Malavalli, Founder and CTO Brocade Communications
Focused on Enterprise Class “Business Continuity”Company Positioned for 3X+ Growth in 2008 8 Straight Quarters of Increasing Revenues and Customers
Santa Clara, CA (headquarters), Toronto, NYC, DC, Boston, Chicago, Detroit, Denver, SLC, LA, Dallas, Atlanta, London
Strong customer base: Hyperion, Polycom, RJ Reynolds, Sempra Energy, CB Richard Ellis, WSGR, Xerox
Analyst support: Gartner, ESG, and Taneja Group
Pioneered a new approach to “Continuous Data Protection” (CDP) Technology with 6 Patents
46
Key Applications for InMage:
1. Disaster Recovery
Local and Remote Simultaneously Minimal Impact on Product Servers/Networks
2. Continuous Local Backup
‘Near Zero’ RPO & RTO Eliminates Backup Window
3. Application Consistent Failover AND Failback
Based on Predetermined or Ad-hoc Business Events Integrated w/Exchange, SQL, SharePoint, Oracle, SAP,
Blackberry4. Data Migration
Hardware Agnostic Fault Tolerant
5. Profiling and WAN/Storage Modeling
Based on change rate, time of day, or other variables