cfisd technology updates for 2016-17 · landesk •new application for installing software and...

Wireless Network Access LANDESK Printer Logic and VOIP

CFISD Technology Updates for 2016-17

Agenda

bull Wireless Network Access

bull LANDESK

bull Printer Logic

bull VOIP

bull iSupport

Questions Email iSupportcfisdnet

Keeping Up With the Future

bull Students coming into CFISD have more technological know-how than ever before Technology has been a constant throughout their lives

bull How do we succeed in supporting the increasing use of technology

Campus Wireless Access

bull Access has been provided in all instructional and administrative areas of each building

bull High School campuses have about 250 access points

bull Middle School campuses have about 110 access points

bull Elementary campuses have about 70 access points

bull During the SummerFall of 2016 access points will be available in the outside areas of all secondary campuses

bull During the Spring of 2017 access points will be installed in the outside areas of all elementary campuses


Campus Wireless Access ndash Old Heat Mapsbull This is the wireless

Heat map of the first floor of CyCreekbefore installation of the new wireless infrastructure

bull Red and orange indicate excellent to good connectivity

bull Green and blue indicate lower connectivity

bull White indicates no connectivity


Campus Wireless Access ndash New Heat Mapsbull This is the wireless

Heat map of the first floor of CyCreek after installation of the new wireless infrastructure





Indoor Campus Wireless Access ndashMaking It Happen


Outdoor Campus Wireless Access ndash Making It Happen

bull Outdoor access pointsbull Very powerfulbull Weather resistantbull Extends up to 300 feet into parking lot

and bus area


Wireless ndash What an Access Point Looks Like

Questions Contact the CCC (Help Desk) at 281-897-4357 or enter a Technology Services Request

Access Point

NOT Access Points


bull There are 3 Wireless access options (SSIDs) at each campusbull CFISD_CPbull CFISD_BYOTbull CFISD_VISITOR

bull CFISD_CP ndashDistrict standard devices are setup to access this wireless network automatically

bull CFISD_BYOT ndashDistrict employees and students with a network login can access this wireless system through their personal device ndashcell phone tablet laptop computer

bull CFISD_VISITOR ndashVisitors (people without a district network login) can access this wireless network


Accessing the Wireless Networkbull CFISD_CP ndash use a standard district purchased laptop or

tablet

bull CFISD_BYOTbull Personal devices such as laptops tablets and phonesbull Limited to 3 devices per person (reset every 7 days)bull Connection will open an Internet browser to enter username and

passwordbull Access expires after 48 hours but will still show as Connected

Simply launch a browser window to re-authenticate

bull CFISD _VISITORbull Connection to Visitor will open an internet browserbull Complete the required fields on the entry formbull Between 730am and 230pm Visitor will need to await an approval

from the campus administration to be received through Visitorrsquosemail account

bull After 230pm until 1030pm Visitor will receive a code to enter


WIRELESS CERTIFICATE ERROR


bull This error may be encountered on any non-district computer or tablet (so only if you are connected to CFISD_BYOT or CFISD_Visitor

bull Simply click Connect to continue accessing the wireless network

LANDESK

bull New application for installing software and launching district websites

bull Installed on all computers during the summer of 2016

bull District tablets laptops and desktops without LANDESK (or still with Novell) will NOT connect to the network

bull If you see a computer without the LANDESK icon report it using the Technology service request system


LANDESK ndash Why Move from Novellbull While Novell ZENWorks 11 was a great update from our

previous Novell ZEN Window version 6 we ran into various issues with both configuration and support

bull There was not a good way to deploy software en masse or by groups Each classroom lab or computer had to request software individually

bull No way to push software to computers You had to pull software by installing from the ZEN Window


LANDESK ndash Why Move from Novell

bull As time went on error messages like Object Reference Error and Exception Error became more common We did not have a good way to resolve these errors

bull The ZEN Console (for back end configuration and software package creation) was web-based and not user friendly robust or scalable

bull Caused extremely slow login process


LANDESK ndash So Why LANDESKbull Various options for replacement of ZENWorks were discussed Two POCs

were implemented ndash one for LANDESK and one for Microsoft SCCM

bull The POC of LANDESK at Anthony Middle School went very smoothly and we received positive feedback

bull The SCCM POC at Bang Elementary did not go as well

bull SCCM is used by quite a few school districts We contacted several of them and they were not happy with the product overall We would have lost functionality

bull LANDESK has also been willing to work with us and listen to our feedback about additional features After our POC with Anthony LANDESK actually implemented a suggestion we made into the next release of the LANDESK Console


LANDESK ndash So Why LANDESK

bull LANDESK offers more features and functionality that are complementary to our software distribution process

bull It is also more powerful and offers patching software inventory full remote control and supplies much more information about computers

bull Also in removing Novell the login process speed has improved significantly

bull IE11 is coming Because we can push software with LANDESK we can finally upgrade computers to IE11

bull Technicians will be provided with access to the LANDESK Console giving them more opportunities to assist customers than ever before


LANDESK Computer Namingbull Old computer naming scheme

bull Campus Location Code + Computer Type + Room Number or Cart + - + 6 digit barcode

bull Ex 110S-123456

bull Downside Software for each computer had to be requested

bull New computer naming schemebull Curriculum AppCode + Computer Type + Room Number or

Cart + - + 6 digit barcode

bull Ex 302T104-123456

bull Upside LANDESK pulls the first three digits (AppCode) and automatically populates Workspaces according to the curriculum

LANDESK Workspaces Launchpad

bull Contains links to website resources frequently used in the district

bull Contains network drive mappings such as the G drive

bull The scrollbar on the right side of the window will allow you to review all options

bull You can also maximize the window to see more options

bull To launch a link single-click the link

bull A browser window will open and provide access for your use


LANDESK Workspaces Software Catalog

bull Includes software that does not come preinstalled on the device

bull Click the 3 horizontal bars

bull Select Software Catalog



bull If you have recently been approved for additional software not traditionally found in the Software Catalog it may be necessary for you to single-click the ldquoRefreshrdquo icon shown in the top right corner of the window

bull The additional software will appear in the Software Catalog in alphabetical order

bull The Refresh button is only available through the Software Catalog However it will refresh the Launchpad as well



bull To install a software title click the down arrow in the bottom left corner of the window

bull It is normal for messages to appear during the installation ndash ldquoWorkingrdquo ldquoDownloadingrdquo ldquoInstallingrdquo

bull It is also normal for additional windows to appear during the software installation In order to ensure a successful installation do not close or interrupt these windows



bull Once the software has completed the installation process the window will be grayed out with ldquoSuccessrdquo shown in the top line of the window

bull To remove the software title area and clean up the catalog click the X in the lower left hand corner of the window or refresh the catalog using the refresh icon in the top right corner as previously shown


LANDESK Workspaces Search Feature

bull The Search function is fully operational in the Software Catalog and Launchpad

bull If your window is filled and difficult to maneuver you can type the name or partial name of the software needed

bull Click Search and the software title will be brought to the forefront of the catalog

bull If the software you need is still not shown complete a service request to request the needed software


LANDESK Workspaces ndashDifferences from ZEN Window

bull All SPED software and Elementary software will create an icon on the desktop

bull All ldquoInteractiverdquo software (SmartBoard ActivInspire document camera software) will create an icon on the desktop

bull All Secondary software will create Start Menu icons

bull Software does not launch from the LANDESK Workspaces but from the desktop or Start Menu icon

bull There is not a way to pull icons from the Software Catalog or Launchpad items to the desktop


LANDESK Workspaces Timeout

bull LANDESK Workspaces will time out after 1 hour of it being open

bull You can tell it has timed out if the three bars are missing from the upper left hand corner (you cannot switch to the Software Catalog) and by the icon in the right-hand corner changing from a tear drop to a person

bull The Launchpad is still functional during this time

bull To fix simply close and open LANDESK Workspaces

LANDESK Workspaces is Timed Out

LANDESK Workspaces is Logged In


LANDESK ndash Windows 10 hellip Its Coming

bull During the conversion all laptops in carts were reimaged with the exception ofbull Industrial Technologybull Draftingbull Auto Techbull Tech Appsbull US History 11

bull From this point forward every reimage will install Windows 10 All laptop carts except those mentioned above now have Windows 10

bull Desktop conversion was done in-place meaning computers were not imaged ZEN was uninstalled and LANDESK was installed

bull Computers that were not able to meet the Windows 10 system requirements will no longer be supported (any HP laptops and certain older models of desktop computers)


LANDESK Patch Reboot Notification

bull The District is now patching computers with critical Windows updates and updates to plugins such as Shockwave and Java

bull Some patches require a reboot

bull When the message to the right appears you have 24 hoursfrom the time of the message before automatic reboot

bull You can set a reminder to reboot

bull The reboot message will not appear during a PowerPoint presentations or STAAR Aspire testing


LANDESK Planning Period


LANDESK Conversion Obstacles


LANDESK Good-bye Novell

This is the entire Device Imaging amp Integration team as the last Novell server was taken offline Its rare you see the whole team together but we were all ready to celebrate this milestone


Printer Logic ndash A New Way to Connect to Printers

bull Printer Logic is the new way to add network printers at secondary campuses and administrative sites

bull Printer Logic has many features that were not available before

bull Your campus Technicians have been trained on how to add printers into the Printer Logic interface as well as how to add printers to entire carts or labs

bull There is also a reporting feature that can view the number of printouts per printer or user and the ability to retrieve every printed document per printer or user


Printer Logic ndash Connect to a Network Printer

bull Access Printer Logic by clicking the Network Printers icon in LANDESK Workspaces Launchpad or typing httpcfprintcfisdnet in Internet Explorer

bull Alternately click Start gt All Programs find the Printer Installer folder and choose the option for Add Printer



bull By default the folder tree on the left side of the screen will open itself based on the computers current location

bull If your location has more than one floor you may need to expand the tree on the left side

bull Once you click the locationfloor you are looking for a list of printers will appear in the main area of the web page



bull After a printer is clicked a Confirm Installation box will appear asking if you want to install the printer

bull If you would like the printer to be the Default Printer (the one your computer prints to automatically) check the box for Set as default printer

bull Click Yes

bull An installation box appears during the printer install Afterwards a success message will appear

bull The printer is now installed



bull New feature coming soon

bull When you open Printer Logic and choose your floor (if necessary) a map will appear showing all printers

bull To add a printer simply click it on the map


VOIP ndash Why Voice Over Internet Protocol Versus Regular Phonesbull Saves money

bull Utilizes existing network infrastructure

bull Extremely similar to regular phones

bull More features at less cost

bull Quality same or better than regular phones

bull Mobility ndash Moving to a different room or desk Just move your phone and you are done


VOIP ndash Voice Over Internet Protocol Phones

Cisco 7841 IP Phone


VOIP Status ndash Fully Complete

Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS

The following campuses have completely been cut over to VOIP

Please note You may still have your old phone on your desk Once your school has been cut over your old phones will continue working for two weeks After that time the old phone will not work You must use the new VOIP phone Your previous phone will be picked up soon


VOIP Status ndash VOIP Phones Deployed

Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS

CyFalls HSCyCreek HS

CyWoods HS

Jersey Village HS

The following campuses have had VOIP phones installed

Please note You may still have your old phone on your desk After cutover you will have a two week window in which your old phone will still work After the two weeks you must use the new VOIP phone Your previous phone will be picked up soon


VOIP Dialing

bull DIAL 911 OR 9-911 for Emergencies

bull 2373 ndash Dial 2373 from any (new) Cisco phone to reach the Cypress-Fairbanks ISD Police Department

bull Internal Campus ndash 4 Digit Extension

bull Campus to Campus ndash 10 Digit Number

bull Local Calling ndash 9+10 Digit Number

bull Long Distance ndash 9+1+10 Digit (Limited to office phones)

bull Voicemail Service ndash Indicator on handset will light up RED

bull Faxing Service ndash 9+1+10 Digit Number


bull If you have a technical or functional issue with your phone such asbull Incorrect extension on the display

bull Errors such as ldquoPhone Registeringrdquo

bull Unable to makereceive calls

bull Voicemail

bull Create an iSupport Service Request or email iSupportcfisdnet

VOIP Issues


Entering an iSupport Service Requestbull In the LANDESK Workspaces

Launchpad click the option for Technology Service Request Entry or enter the URL isupportcfisdlocsocialuser in the Chrome browser

bull A box will pop up asking for your username and password Simply enter the same username and password you use to login to your computer


Entering an iSupport Service Requestbull The mySupport

page opens

bull In the bottom left of the screen there is an option for Service Request

bull Single click the Service Request icon


Entering a Service Requestbull First select a category as seen to

the rightbull The ticket form will open pre-populated with your user

account informationbull Enter the required fields along with a description of the

request or issue Be as specific as possible

bull Click the Save buttonbull You will receive an

automatically generated email from the mySupport system with the information you provided in the request


OTHER WAYS TO CONTACT THE CUSTOMER CARE CENTER


bull Call 281-897-HELP (4357) for live assistance from one of our Customer Care Center Analysts

bull Email iSupportcfisdnet

Technology Services Website

httpwwwcfisd-technologyservicesnet

Thank YouQuestions Email iSupportcfisdnet

Agenda

bull Wireless Network Access

bull LANDESK

bull Printer Logic

bull VOIP

bull iSupport





























and bus area




Access Point

NOT Access Points








tablet












LANDESK
































bull Ex 110S-123456




bull Ex 302T104-123456
























































































bull Click Yes

















Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens













































and bus area




Access Point

NOT Access Points








tablet












LANDESK
































bull Ex 110S-123456




bull Ex 302T104-123456
























































































bull Click Yes

















Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens




















Access Point

NOT Access Points








tablet












LANDESK
































bull Ex 110S-123456




bull Ex 302T104-123456
























































































bull Click Yes

















Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens

























tablet












LANDESK
































bull Ex 110S-123456




bull Ex 302T104-123456
























































































bull Click Yes

















Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens






















LANDESK
































bull Ex 110S-123456




bull Ex 302T104-123456
























































































bull Click Yes

















Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens












































bull Ex 110S-123456




bull Ex 302T104-123456
























































































bull Click Yes

















Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens








































































































bull Click Yes

















Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens































Cisco 7841 IP Phone



Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens



















Bleyl MS

Windfern HS

Carlton Center

CyFair Annex

Lamkin ES

Andre ES

Arnold MS

CySprings HS

CyFair HS

CyPark HS

Hopper MS





Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens



















Langham Creek HS

CyRidge HS

CyLakes HS

CyRanch HS


CyWoods HS

Jersey Village HS




VOIP Dialing













bull Voicemail


VOIP Issues







page opens


















VOIP Dialing













bull Voicemail


VOIP Issues







page opens





















bull Voicemail


VOIP Issues







page opens























page opens


















cfisd technology updates for 2016-17 · landesk •new application for installing software and...

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