cfabaa231 use office equipment - skills for...

CFABAA231 Use office equipment

CFABAA231 Use office equipment 1

Overview

This standard is about producing work to agreed requirements and deadlines

using a range of office equipment (such as photocopiers, faxes, binders,

laminators, printers or PCs) applying the necessary standards of health and

safety and operating practice. It includes dealing with or reporting any problems

and leaving the equipment ready for the next user. It is for administrators who

produce work using office equipment.

CFABAA231

Use office equipment


Performance criteria You must be able to:

P1 locate and select the equipment and resources needed for the task

P2 follow manufacturer’s, organisational operating instructions and health

and safety requirements for different equipment

P3 waste as few resources as possible

P4 keep the equipment clean and hygienic

P5 deal with equipment and resource problems according to manufacturer’s

and organisational procedures

P6 report problems that cannot be dealt with personally to the appropriate

colleague

P7 make sure the final work product meets the agreed requirements

P8 produce the work product within agreed timescales

P9 make sure the equipment, resources and work area are ready for the

next user

CFABAA231



Knowledge and understanding You need to know and understand:

K1 the different types of office equipment, their features and what they can

be used for

K2 how to choose equipment and resources that are appropriate for the task

K3 the reasons for following manufacturers' and organisational instructions

when operating equipment

K4 how to use different types of office equipment safely

K5 the reasons for keeping waste to a minimum and how to do so

K6 the reasons for keeping equipment clean and hygienic

K7 the types of equipment and resource faults you are likely to experience

and the correct way of dealing with these

K8 the purpose of leaving equipment, resources and work area ready for the

next user

CFABAA231



Additional Information

Skills

1. communicating

2. organising

3. planning

4. problem-solving

5. using technology

Links to other NOS

Business Resources

CFABAA231



Developed by Skills CFA

Version number 2

Date approved January 2013

Indicative review date

December 2016

Validity Current

Status Original

Originating organisation

Skills CFA

Original URN CFABAA231

Relevant occupations

Business, Administration and Law; Administration; Administration and

Secretarial Occupations; General

Suite Business and Administration (2013)

Key words Business; administration; office equipment

CFABAF172 Undertake work in a business environment

CFABAF172 Undertake work in a business environment 1

Overview

This standard is about undertaking the requirements for delivering

sustainability; respecting diversity and protecting security and confidentiality in

line with organisational and legal requirements. It is for administrators who

undertake work in a business environment.

CFABAF172

Undertake work in a business environment


Performance criteria You must be able to: You must be able to: You must be able to:

Support sustainability

P1 keep waste to a minimum

P2 follow procedures for the recycling and disposal of waste materials

P3 follow procedures for maintenance of equipment

P4 make best use of available technology

Support diversity

P5 interact with other people in a way that is sensitive to their individual

needs and respects their background, abilities, values, customs and

beliefs

P6 learn from other people and use this to improve own way of working and

interacting with others

P7 follow organisational procedures and legal requirements in relation to

discrimination legislation

Maintain security and confidentiality

P8 maintain the security of property in a way that is consistent with

organisational procedures and legal requirements

P9 maintain the security and confidentiality of information in line with

organisational procedures and legal requirements

P10 report any concerns about security and confidentiality to an appropriate

person

CFABAF172



Knowledge and understanding You need to know and understand:

You need to know and understand:

You need to know and understand:

Support sustainability

K1 the main causes of waste in a business administration environment and

how to minimise this waste

K2 the organisational procedures for recycling and disposal of waste

materials

K3 how regular maintenance of equipment can help to minimise waste

K4 how to use technology to work more efficiently

Support diversity

K5 what is meant by diversity and why it should be valued

K6 how to be sensitive to people's individual needs and respect their

abilities, background, values, customs and beliefs

K7 the ways in which it is possible to learn from others

Maintain security and confidentiality

K8 the purpose and benefits of maintaining security and confidentiality

K9 the legal and organisational requirements in relation to security and

confidentiality

K10 the procedures to follow if there are any concerns about security and

confidentiality

CFABAF172




Skills

1. communicating

2. interpersonal skills

3. planning

4. reading

CFABAF172



Developed by Skills CFA

Version number 2


Indicative review date

December 2016

Validity Current

Status Original

Originating organisation

Skills CFA

Original URN CFABAF172

Relevant occupations

Business, Administration and Law; Administration; Administration and

Secretarial Occupations

Suite Business and Administration (2013)

Key words Business; administration; diversity

PROHSS1 (C)

Make sure your own actions reduce risks to health

and safety

HSS1 (C) Make sure your own actions reduce risks to health and safety 1

Overview

This Standard is for everyone at work (whether paid, unpaid, full or part-time). It

is about having an appreciation of significant risks at work, knowing how to

identify and deal with them.

This Standard is about the health and safety responsibilities for everyone at

work. It describes the competences required to make sure that:

1 your own actions do not create any health and safety hazards

2 you do not ignore significant risks at work, and

3 you take sensible action to put things right, including: reporting

situations which pose a danger to people at work and seeking

advice

Fundamental to this unit is an understanding of the terms "hazard", "risk" and

“control”.

PROHSS1 (C) Make sure your own actions reduce risks to health and safety


Performance

criteria

You must be able to:


Identify the hazards and evaluate the risks at work:

P1 identify which workplace instructions are relevant to your job

P2 identify those working practices in your job which may harm you or

others

P3 identify those aspects of your work which could harm you or others

P4 check which of the potentially harmful working practices and aspects of

your work present the highest risks to you or to others

P5 deal with hazards in accordance with workplace instructions and legal

requirements

P6 correctly name and locate the people responsible for health and safety

at work

Reduce the risks to health and safety at work:

P7 control those health and safety risks within your capability and job

responsibilities

P8 carry out your work in accordance with your level of competence,

workplace instructions, suppliers or manufacturers instructions and legal

requirements

P9 pass on suggestions for reducing risks to health and safety to the

responsible people

P10 make sure your behaviour does not endanger the health and safety of

you or others at work

P11 follow the workplace instructions and suppliers' or manufacturers'

instructions for the safe use of equipment, materials and products

P12 report any differences between workplace instructions and suppliers' or

manufacturers' instructions

P13 make sure that your personal presentation and behaviour at work:

P13.1 protects the health and safety of you and others,

P13.2 meets any legal responsibilities, and

P13.3 is in accordance with workplace instructions



Knowledge and

understanding

You need to know and

understand:

K1 what “hazards” and “risks” are

K2 your responsibilities and legal duties for health and safety in the

workplace

K3 your responsibilities for health and safety as required by the law

covering your job role

K4 the hazards which exist at work and the safe working practices which

you must follow

K5 the particular health and safety hazards which may be present in your

own job and the precautions you must take

K6 the importance of remaining alert to the presence of hazards in the

whole workplace

K7 the importance of dealing with, or promptly reporting, risks

K8 the responsibilities for health and safety in your job description

K9 the safe working practices for your own job

K10 the responsible people you should report health and safety matters to

K11 where and when to get additional health and safety assistance

K12 your scope and responsibility for controlling risks

K13 workplace instructions for managing risks which you are unable to deal

with

K14 suppliers’ and manufacturers’ instructions for the safe use of equipment,

materials and products which you must follow

K15 the importance of personal presentation in maintaining health and safety

at work

K16 the importance of personal behaviour in maintaining the health and

safety of you and others




Glossary

Control(s): the means by which the risks identified are eliminated or reduced to

acceptable levels.

Hazard: a hazard is something with the potential to cause harm (this can include

articles, substances, plant or machines, methods of work, the working

environment and other aspects of work management)

Notice: includes all types of enforceable statutory document which may be drafted

and served on a duty holder, such as improvement, prohibition and deferred

prohibition notices, notices of taking into possession or to leave undisturbed,

notices under the Food and Environment Protection Act and the Control of Major

Accident Hazards Regulations, as well as approvals and licences, and associated

notices of withdrawal, amendment or extension

Personal presentation: this includes personal hygiene, use of personal

protective equipment, clothing and accessories suitable to the particular workplace

Procedures: a series of steps, instructions and/or decisions, a task. This includes

the documentation prepared by the employer about the procedures to be followed

for health, safety and welfare matters. Instructions covering, for example:

1 the use of safe working methods and equipment

2 the safe use of hazardous substances

3 smoking, eating, drinking and drugs

4 what to do in the event of an emergency

5 personal presentation

Risk: a risk is the likelihood of potential harm from that hazard being realised. The

extent of the risk depends on:

1 the likelihood of that harm occurring;

2 the potential severity of that harm, i.e. of any resultant injury or adverse

health effect; and

3 the population which might be affected by the hazard, i.e. the number of

people who might be exposed.

Stakeholders: is any person(s) or group with an interest in an organisation, which

may include, employees (at any level), duty holders. employee representatives,

contractors, customers, community



Developed by Proskills UK

Version number 2

Date approved July 2011

Indicative review

date

April 2016

Validity Current

Status Original

Originating

organisation

Proskills

Original URN HSS1

Relevant

occupations

Occupational hygienists and safety officers (health and safety); Arts

Administrator; Participatory Arts Leader; Construction Operatives; Cashier;

Bingo Caller; Gaming Machine Assistant; Dealer; General Assistant; Arts,

Media and Publishing; Librarians and Related Professionals; Crafts, creative

arts and design; Quality and Customer Care Managers; Artistic and Literary

Occupations; Customer Service Occupations; Crafts, creative arts and design;

Artistic and literary occupations; Ticketing Occupations; Admissions; Box

Office; Visitor Services; Booking Office;

Suite Health and Safety; Community Arts; Installation of Domestic Fascias, Soffits

and Bargeboards; Fundraising; Gambling; Event Security Operations;

Electronic Security Systems; Cultural & Heritage Venue Operations; Craft

(Generic); Security Search Operations; Ticketing;

Key words Health, Safety, Actions, Reduce, Significant, Risks; Arts Leadership;

Community Arts; Participatory Arts; Arts Administration; Fascias; installation;

soffits; bargeboards; domestic; Gambling; venue; Craft; Ticketing; Customer;

Communicate; Box Office; Admissions; Visitor;

SFSCSH1

Maintain security standards and requirements in a cash processingenvironment

Overview This NOS sets out the skills, knowledge and understanding for you tomaintain both personal and company security in a cash processingenvironment.

This NOS is aimed at people working in cash processing.

SFSCSH1 Maintain security standards and requirements in a cashprocessing environment

1

SFSCSH1


Performance criteria


Maintain personal security standards and requirements for cash

processing activities at all times

respond to suspected or actual security issues, following approved

guidelines and procedures

1.

report accurate details of suspected or actual security issues without delay

to appropriate people, using approved procedures

2.

use items of personal safety equipment, in accordance with manufacturer’s

instructions, and without endangering yourself or others

3.

comply with company procedures and guidelines for the protection, security

and confidentiality of information and assets at all times

4.

be alert to any signs of suspicious or unusual activity when travelling to and

from your place of work and whilst at work, and respond without delay in line

with approved guidelines and procedures

Maintain company security whilst cash processing activities are being

carried out at all times

5.

follow approved procedures and guidelines to maintain the security of your

work environment, ensuring the security of its’ notes, coin and valuables, and

those items for which you are responsible, at all times

6.

operate access control systems in line with manufacturer’s instructions and

company procedures

7.

operate security equipment in line with manufacturer’s instructions and

company procedures

8.

report faults, malfunctions or unacceptable performance in security

equipment to appropriate people without delay

9.

be alert to any signs of unusual or suspicious behaviour or activity of

colleagues, suppliers and persons who are in the vicinity of your workplace

which may compromise the security of the workplace, and respond without

delay

10.

take prompt, appropriate and approved action when security issues or

concerns are suspected or identified

11.

comply with company security and confidentiality procedures at all times12.


2

SFSCSH1


Knowledge andunderstanding

You need to know andunderstand: Legal and company requirements

current relevant legislation, regulations, codes of practice and guidelines

relating to cash processing

1.

company security procedures relating to emergency evacuation plans2.

company procedures for dealing with suspected or actual security issues at

your workplace and the action that you should take

3.

company procedures for maintaining the security of notes, coin and

valuables on site

Personal security standards and requirements

4.

what you should do in the event of suspected or actual security issues,

including Tiger kidnap and assault, and the reporting and escalation

procedures for your company

5.

the methods that criminals use to gather information that may compromise

the safety and security of yourself and your colleagues

6.

the importance of confidentiality and protection of information, and why you

should not divulge work related issues outside the workplace

7.

how to use items of personal safety equipment, without endangering yourself

or others

8.

how to recognise signs of unusual or suspicious activity in others, and what

you should do when this is identified

9.

the personal and commercial implications of suspected or actual security

issues

10.

the steps that you can take to protect your own and your family’s safety

Company security

11.

where access control systems and other security equipment is located

and how to operate it safely

12.

how and when to check that security equipment is functioning correctly, and

the procedure to follow in the event of a malfunction

13.

how to recognise signs of unusual or suspicious behaviour both inside and

outside the workplace, and the action that you should take when it is

identified

14.

the entry and exit procedures for your workplace, and the limitations on15.SFSCSH1 Maintain security standards and requirements in a cash

processing environment3

SFSCSH1


access to secure areas within the workplace

company information security and asset protection procedures16.

your responsibilities for maintaining the security of the site and notes coin

and valuables under your personal control

17.

the escalation procedures within your company in the event of a breach or

potential breach of security

18.


4

SFSCSH1


Glossary In these National Occupational Standards;

security issues: something that compromises, or has the potential tocompromise the safety of yourself, or your colleagues or your family. This could be, for example, a Tiger kidnap threat, an attack on thecentre, assault or threatened assault, conspiracy to steal value orinformation, or any unusual or suspicious behaviour.

access control systems: These are systems designed to ensure thatonly authorised persons are allowed access. Within the cash processingenvironment these systems can include personal transfer units, interlocksystems and door readers.


5

SFSCSH1


Developed by Skills for Security

Version Number 2

Date Approved November 2015

Indicative ReviewDate

November 2018

Validity Current

Status Original

OriginatingOrganisation

Skills for Security

Original URN SFS CSH1

RelevantOccupations

Elementary Occupations; Elementary Security Occupations

Suite Cash Processing Operations

Keywords security; cash processing; safety; attack


6

SFSCSH2

Receive and store bulk consignments of notes, coin and valuables

Overview This NOS sets out the skills, knowledge and understanding for you toreceive bulk consignments of notes, coin and valuables and store themin the vault. In the context of receiving and storing bulk consignments ofnotes, coin and valuables, supporting documentation can be eithermanual or electronic.

This NOS is aimed at people involved with cash processing.

SFSCSH2 Receive and store bulk consignments of notes, coin andvaluables

1

SFSCSH2



You must be able to:take appropriate and approved action, within the limits of your responsibility,

to open and close the vault

1.

follow the security procedures of the vault area at all times2.

ensure that the vault area is cleaned, tidied and free from obstructions and

hazards

3.

make sure that any required equipment is in good working order in

accordance with manufacturers standards and guidelines

4.

use tools and equipment appropriate for receiving and storing bulk

consignments and for which you have been trained in line with approved

guidelines and procedures

5.

check there are sufficient containers for storage within the vault area, in

accordance with company policies and procedures

6.

inform appropriate people within your company if insufficient storage

capacity is available for anticipated deliveries of consignments

7.

complete supporting documentation relating to receipt and storage of bulk

consignments with information that is accurate and which complies with

company audit trail requirements

8.

use safe methods of working, complying with all relevant safety requirements

to maintain your own and others’ health and safety and welfare

9.

identify, and act in accordance with approved guidelines and procedures, in

the event of discrepancies when receiving bulk consignments of notes,

coin and valuables

10.

maintain the security of the consignment being received in line with

approved procedures and guidelines, at all times

11.

comply with relevant legislation, regulation and codes of practice at all

times

12.

make best use of available space and place consignments of notes, coin

and valuables in such a way that they can be accessed at the right time,

according to regulatory and operational requirements

13.

store consignments of notes, coin and valuables within required timescales14.

promptly report any difficulties in storing consignments of notes, coin and

valuables in the correct locations to appropriate people

15.

take appropriate and approved action, within the limits of your

responsibility, for the movement of Bond money

16.


2

SFSCSH2



You need to know andunderstand:

Legal and company requirements


relating to cash processing

1.

company security procedures, and the limit of your responsibility, for opening

and closing vault

2.

safe working practices with regard to receiving and storing bulk

consignments of notes, coin and valuables

3.

health and safety requirements that relate to the health, safety and welfare of

yourself and others including ergonomics and manual handling

4.

operational and regulatory requirements, and how this impacts on the

storage locations of consignments

5.

the regulations and procedures for the storage and movement of Bond

money

Bulk consignments of notes, coin and valuables

6.

which items of tools and equipment you are authorised and trained to use,

which items are appropriate for the task, and how to use them safely and

effectively

7.

how to use a manual system if electronic systems and hardware are broken8.

the importance of accurately completing all supporting documentation and

the possible consequences of incorrect completion

9.

how to maintain the security of consignments being received at all times10.

what action to take in the event of discrepancies with consignments

received

11.

how to assess the suitability of locations for storing consignments of notes,

coin and valuables

12.

the different types of containers used in the vault and their purpose13.


3

SFSCSH2


Glossary In these National Occupational Standards;

discrepancies: a difference in the amount of notes, coin or valuablesreceived against what is expected. For example, excess coin or cash,insufficient coin or cash, counterfeits or mutilated/damaged items


4

SFSCSH2



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords store; storage; consignments; notes; cash; coins; valuables


5

SFSCSH3

Prepare and make up orders for notes and coin

Overview This NOS sets out the skills, knowledge and understanding forprocessing orders for notes and coin, including the preparation requiredbeforehand and making up the orders. Notes and coin could includeforeign currency. In the context of processing orders for notes and coin,systems or documentation can be either manual or electronic.


SFSCSH3 Prepare and make up orders for notes and coin 1

SFSCSH3



You must be able to:Prepare to make up orders of notes and coin

collate all orders for notes and coin that require processing in accordance

with company procedures

1.

request the required value of notes and coin, for the total remittance

required, in accordance with company procedures

2.

check that the value of notes and coin received corresponds with order

documentation

3.

take appropriate and approved action in the event of a discrepancy with

value received

4.

enter information of value received onto company systems specified5.

complete relevant documentation with information that is accurate and which

complies with company audit trail

6.

maintain the security of notes and coin as specified in company procedures

at all times

7.

comply with relevant legislation, regulation and codes of practice at all times

Make up orders of notes and coin

8.

place notes and coin into appropriate packaging, in accordance with relevant

industry standards

9.

make up orders that are accurate, in accordance with customers’ requests

and within required timescales

10.

enter required information relating to the order in accordance with company

systems

11.

follow company procedures for confirming that orders for notes and coin

have been made up as expected, obtaining relevant signatures when

required

12.

seal packages of notes and coin in a way that ensures their integrity13.

complete accurate information that is relevant for delivery of packages of

notes and coin

14.

place made up orders of notes and coin into appropriate containers for

onward delivery

15.

transfer orders to relevant departments within your company for onward

delivery

16.

obtain relevant signatures, in the required format, when transferring made

up orders to relevant departments within your company

17.

follow company end of day procedures when all orders have been

processed

18.


SFSCSH3


take appropriate and approved action when discrepancies with orders are

identified

19.

maintain the security of notes and coin as specified in company procedures

at all times

20.


times

21.

complete relevant documentation with information that is accurate and

which complies with company audit trail

22.

maintain your own, and others’, health and safety at all times when making

up orders of notes and coin

23.


SFSCSH3






relating to processing orders for notes and coin

1.

company procedures and timescales for processing orders for notes and

coin

2.

company procedures for placing and receiving orders for notes and coin3.

company audit trail requirements and your responsibilities within that

Prepare to make up orders of notes and coin

4.

how to check the denominations of notes and coin required for customers’

orders

5.

what documentation you are required to complete and in what format,

relating to orders for notes and coin

6.

how to access and retrieve information relating to customers’ orders

Make up orders of notes and coin

7.



effectively

8.


how to calculate the denomination of notes and coin required for

customers’ orders

10.

the different types of packaging that should be used for notes and coin11.

what information you are required to complete, and in what format, relating

to orders for notes and coin, including delivery information

12.

the procedures within your company for checking that orders have been

made up correctly

13.

how to seal packages of notes and coin in order to ensure their integrity14.

where to place completed orders of notes and coin, prior to onward delivery15.

the arrangements for onward delivery of made up orders of notes and coin16.

the escalation procedures of your company when a discrepancy with

made up orders is identified

17.

how to maintain the security of orders at all times18.


SFSCSH3


Glossary In these National Occupational Standards:

discrepancy: a difference in the amount of notes, coin or valuablesreceived against what is expected. For example, excess coin or cash,insufficient coin or cash, counterfeits or mutilated/damaged items


SFSCSH3



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords processing; orders; cash; notes; coins


SFSCSH4

Provide a quality service

Overview This NOS sets out the skills, knowledge and understanding for you toprovide a quality service when carrying out your work. This includesestablishing and maintaining effective working relationships withcustomers and ensuring that you maintain your own performance inorder to achieve quality standards.


SFSCSH4 Provide a quality service 1

SFSCSH4



You must be able to: Maintain effective relationships with customers

be polite and helpful to customers at all times1.

respond to customers’ requirements in a prompt and positive way in line with

your organisation’s procedures

2.

meet your organisation’s standards for behaviour and appearance3.

give information to customers that meets their needs, and is within the limits

of your own authority and responsibility

4.

adapt your behaviour to respond to different customer behaviours as

specified in your organisation’s guidelines

5.

seek feedback from customers that is within the limits of your own authority

and responsibility

Maintain your own performance in achieving quality standards

6.

comply with information security and data protection legislation and company

guidelines at all times

7.

work within the limits of authority and responsibility for your role at all times8.

use clear and accurate information when confirming your tasks, priorities and

responsibilities with the person setting them

9.

perform work tasks in ways that are consistent with good practice, and in

line with your organisations’ procedures

10.

maintain your personal appearance, equipment and your work area in

accordance with operational and organisational procedures

11.

report circumstances that prevent achievement of quality standards, to the

relevant person in a clear and accurate way and without delay

12.

get constructive feedback on your work performance from appropriate

people, and undertake actions to improve your performance

13.


SFSCSH4




Legal and organisational requirements

information security and data protection legislation and company guidelines

which apply

1.

your organisation’s rules and procedures regarding the methods of

communication that you use

2.

your organisation’s requirements for appearance and behaviour3.

your organisation’s procedures for dealing with customer queries or

complaints

4.

your organisation’s working practices, including adhering to security

procedures and processes

5.

requirements for personal protective clothing, standards of appearance and

methods for maintaining your equipment and work area

Relationships with customers

6.

how and why it is important to communicate in a clear, polite, confident way7.

communication methods that make customers feel valued and respected8.

the limitations of your own authority to give information to customers9.

who to refer to when you are not able to provide customers with the

information that they have requested

10.

how to identify what your customers’ requirements are

Own performance and quality standards

11.

the importance of understanding your work role and the quality standards

and output targets associated with it

12.

the quality and output requirements of yourself and colleagues13.

circumstances that may prevent you meeting the quality standards

expected by your organisation

14.

the importance of feedback in improving your work performance15.

how to identify the action that you can take to improve your work

performance

16.

reporting mechanisms if quality standards cannot be achieved17.

the importance of working to agreed deadlines18.

how to work effectively with colleagues to optimise productivity19.


SFSCSH4



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords cash processing; services; customers; productivity; quality standards;work performance


SFSCSH5

Process inward consignments and deposits of notes, coin and valuables

Overview This NOS sets out the skills, knowledge and understanding for you toreceive and process consignments and deposits of notes, coin orvaluables. This could include foreign currency.


SFSCSH5 Process inward consignments and deposits of notes, coin andvaluables

1

SFSCSH5



You must be able to: verify that the quantities of consignments received agree with consignment

documentation

1.

take appropriate and approved action when discrepancies with

consignments and deposits received are identified

2.

check that the integrity of consignments received conform to company

standards and customer presentation standards

3.

follow company procedures when the integrity of consignments received are

compromised

4.

protect the integrity of relevant information when opening consignments

received in accordance with company procedures

5.

process deposits in line with company procedures and systems6.

recognise the physical characteristics of notes and coin and take appropriate

and approved action in the event of suspected or actual irregularities

7.

ensure that all deposits processed agree with relevant supporting information8.

make up bundles of notes in accordance with company requirements and

relevant industry standards

9.

dispose of all packaging in line with company procedures10.

transfer deposits to the appropriate department within your company within

required timescales

11.

complete relevant documentation with information that is accurate and

which complies with company audit trail

12.

use safe methods of working, complying with all relevant safety

requirements to maintain your own and others' health and safety and

welfare

13.

use tools and equipment appropriate for the task and for which you have

been trained in line with approved guidelines and procedures

14.


times

15.

maintain the security of consignments and deposits in line with company

procedures at all times

16.


2

SFSCSH5



You need to know andunderstand: Legal and company requirements


relating to processing notes, coin or valuables

1.



2.

company expectation of customer’s presentation standards for consignments3.

company expectation of customer’s presentation standards for deposits4.

company audit trail requirements and your responsibilities within that5.

company requirements for personal conduct at work6.

company procedures for processing deposits7.

company procedures for the disposal of packaging8.

the impact of your role on other areas within your company

Receive inward consignments of notes of notes, coin or valuables

9.

what documentation should be received by you when processing

consignments

10.

what documents you need to complete as part of the consignment

processing activity

11.

the customer’s presentation standards for consignments’12.

what to do if customer’s presentation standards for consignments are not

met

13.

how to maintain, at all times, the security of consignments received14.

how to ensure your own and others health and safety when receiving

consignments

Process inward deposits of notes, coin or valuables

15.

how to recognise the content of deposits being processed, including the

different types and denominations of bank notes and coin

16.

what documentation should be received by you when processing deposits17.

what documents you need to complete as part of the deposit processing

activity

18.

the escalation procedures in the event of a discrepancy being identified19.

the customer’s presentation standards for deposits20.

what to do if customer’s presentation standards for deposits are not met21.


3

SFSCSH5


how to maintain, at all times, the security of deposits being processed22.

how to ensure your own and others health and safety when processing

deposits

23.

how to make up bundles of notes, to conform with your company’s

requirements and relevant industry standards

Equipment

24.

which items of tools and equipment you are authorised and trained to use25.

which items of tools and equipment are appropriate for the task26.

how to use manual systems if electronic systems and hardware are broken27.

how to use items of tools and equipment safely and effectively28.


4

SFSCSH5



discrepancy: a difference in the amount of notes, coin or valuablesreceived against what is expected. For example, excess coin or cash,insufficient coin or cash, counterfeits or mutilated/damaged items


5

SFSCSH5



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords process; cash; notes; coins; valuables; deposits


6

SFSCSH6

Receive, despatch and transfer consignments of notes, coin andvaluables

Overview This NOS sets out the skills, knowledge and understanding for you tocarry out receipt and despatch activities in a cash processingenvironment. This includes handling external consignments of notes,coin and valuables, and transferring these consignments to appropriatedepartments within your organisation. This could include foreigncurrency.


SFSCSH6 Receive, despatch and transfer consignments of notes, coinand valuables

1

SFSCSH6



You must be able to: make sure that the transfer of consignments is restricted to vehicles and

persons that are authorised and scheduled to be within the loading area

1.

confirm the identity of people who have accessed the loading area in line

with company procedures

2.

take appropriate and approved action with unscheduled or unexpected items

in accordance with company procedures

3.

verify that consignments correspond with documentation by completing all

relevant receipting checks and procedures in accordance with company

business standards

4.

check that the status and condition of consignments is in accordance with

company business standards

5.

take appropriate and approved action, in line with company procedures,

when a problems or discrepancies with consignments are identified

6.

break down consignments received in accordance with company

requirements

7.

transfer consignments to the appropriate department within your company

within required timescales

8.

transfer consignments from appropriate persons in the format required by

your company

9.

comply with relevant legislation, regulations and codes of practice at all

times when receiving, despatching or transferring items

10.

complete documentation relating to consignments with accurate information

and in line with company procedures

11.



12.

use chemicals and other materials in line with suppliers' instructions or

recommendations, and in line with health and safety requirements

13.



welfare

14.

maintain the security of consignments at all times15.


2

SFSCSH6






relating to receiving, despatching and transferring consignments of notes,

coin and valuables

1.



2.

company procedures for the completion of documentation relating to the

receipt, despatch or transfer of consignments

3.

the impact of your role on other areas within your company4.

company requirements for personal conduct at work5.

company procedures for processing and storing consignments

Handle consignments of notes, coin and valuables

6.

how to verify the identity of vehicles and crew7.

the action that you should take in the event of actual or attempted

unauthorised access by vehicles and/or persons to the loading area

8.

your customer’s requirements for the receipt and despatch of consignments9.

what level of authorisation is required for persons entering the loading bay10.

the physical characteristics of different types of containers11.

how to identify whether the status and condition of consignments is in

accordance with company requirements

12.

what you should do if the status and condition of consignments is not in

accordance with company requirements

13.

the action that you should take in the event of a problem or discrepancy

with consignments

14.

how to ensure your own and others’ health and safety when receiving,

despatching or transferring consignments

15.

he timescales that apply to the transfer of consignments within your

company

16.

how to recognise the content of consignments17.

where within your company consignments should be transferred to

Equipment

18.

which items of tools and equipment you are authorised and trained to use19.

which items of tools and equipment are appropriate for the task20.SFSCSH6 Receive, despatch and transfer consignments of notes, coin

and valuables3

SFSCSH6


how to use items of tools and equipment safely and effectively21.



4

SFSCSH6



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords despatch; receive; consignments; transfers; notes; cash; coins; valuables


5

SFSCSH7

Reconcile notes and coin and consignments

Overview This NOS sets out the skills, knowledge and understanding for you toreconcile notes and coin or bulk consignments. This could includeforeign currency.


SFSCSH7 Reconcile notes and coin and consignments 1

SFSCSH7



You must be able to: verify that the quantity of items received agrees with relevant supporting

documentation

1.

take appropriate and approved action when items received are for customers

of other organisations

2.

check that physical notes and coin or bulk consignments received agree with

relevant supporting documentation

3.

take appropriate and approved action, within the limits of your responsibility,

in the event of a discrepancy

4.

recognise the physical characteristics of notes and coin or bulk consignment

and take appropriate and approved action in the event of suspected or actual

irregularities

5.



6.

make sure that any required equipment is in good working order in

accordance with manufacturers standards and guidelines

7.

complete supporting documentation with accurate information and to comply

with company audit trail requirements

8.

weigh bulk quantities of notes and coin when required and take appropriate

and approved action in the event of a discrepancy

9.

follow company end of day reconciliation procedures10.

maintain at all times the security of the value being reconciled11.

comply with relevant legislation, regulations and codes of practice at all

times

12.



welfare

13.


SFSCSH7





relating to reconciling notes and coin

1.



2.



effectively

3.


how to recognise those items that do not relate to customers or your

company, and the action that you should take to deal with these

5.

the documentation that you are required to complete when reconciling

deposits in order to comply with company audit trail requirements

6.

company procedures for end of day balance requirements7.

company procedures for dealing with discrepancies8.

the physical characteristics of notes and coin,9.

how to recognise counterfeits and the action that you should take10.

your level of authority and the action you should take in the event of a

discrepancy

11.

when a discrepancy should be referred to a more senior person12.

how to weigh bundles of notes, and the permitted tolerance levels, for the

denominations you work with

13.


SFSCSH7



discrepancy: a difference in the amount of notes, coin or valuablesreceived for reconciliation against what is expected. For example,excess coin or cash, insufficient coin or cash, counterfeits ormutilated/damaged items.


SFSCSH7



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords cash; notes; coin; reconcile


SFSCSH8

Lift and handle goods safely

Overview This NOS sets out the skills, knowledge and understanding for you to liftand handle goods safely. It is about lifting and handling goods manuallywithout injuring yourself or other people.


SFSCSH8 Lift and handle goods safely 1

SFSCSH8



You must be able to: take suitable safety measures before lifting to protect yourself and other

people

1.

use approved lifting and handling techniques2.

check that any equipment you need to use is fit for use3.

use lifting and handling equipment in line with company guidelines and

manufacturer's instructions

4.

plan a safe and efficient route for moving goods5.

make sure that you understand your responsibilities when you ask others to

help in lifting and handling operations

6.


SFSCSH8




how to find out what you can lift safely1.

how to find out the weight of the loads you are asked to lift2.

company guidelines for safe lifting3.

why you should plan your route when moving goods4.

how to plan your route when moving goods, including the types of obstacles

to look for and how to remove or avoid them

5.

approved techniques for safe handling and lifting6.

company guidelines and manufacturer's instructions for using lifting and

handling equipment

7.

how using unsafe techniques for lifting and handling can affect you, the

people lifting with you, and others close by

8.


SFSCSH8



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords handle; lift; goods; manual handling


SFSCHS9

Use electronic cash processing systems and equipment

Overview This NOS sets out the skills, knowledge and understanding for you toelectronic systems and equipment when carrying out cash processingactivities.


SFSCHS9 Use electronic cash processing systems and equipment 1

SFSCHS9



You must be able to: turn on and use systems and equipment in accordance with manufacturers'

instructions

1.

ensure that any peripheral systems and equipment is working as required for

cash processing work

2.

refer to appropriate people any difficulties in setting up systems and

equipment that you cannot resolve yourself

3.

follow agreed procedures to access data files, using a password where

necessary

4.

input accurate cash values relevant to the consignment being processed5.

follow relevant cash processing operating procedures and processes when

inputting information

6.

ensure that timescales for inputting information relating to the consignment

are met

7.

use only licensed and authorised software programmes8.

back up data when required as specified in agreed procedures9.

maintain the security and confidentiality of data and information as

specified in company procedures

10.


SFSCHS9




health and safety issues relating to the use of cash processing systems and

equipment and precautions to address these

1.

the day to day security risks associated with using computer equipment and

how to address these

2.

your levels of responsibility for setting up computer equipment and for

connecting computer peripherals within your area of operation

3.

the principal types of errors that may occur in the use of computer equipment

within your area of operation, and the procedures for addressing these

4.

company procedures for dealing with difficulties in setting up and using

computer equipment within your area of operations

5.

company requirements for backing up data6.

requirements regarding the maintenance of security and confidentiality of

data within your area of operation

7.

requirements regarding inappropriate use of computers and the importance

of meeting those requirements

8.

correct equipment to use when inputting information on inbound

consignments

9.

the management information generated as a result of cash processing data

input activity

10.

relevant operating procedures and processes11.

the importance of adhering to timescales when inputting information12.


SFSCHS9



Version Number 2



November 2018

Validity Current

Status Original


Skills for Security


RelevantOccupations



Keywords hardware; software; cash processing; data input


SFSEE4 Communicate effectively with others

SFSEE4 Communicate effectively with others 1

Overview This NOS is about communicating effectively with others – orally, in writing, using

electronic and/or telecommunication and using non-verbal forms of communication.

The term ‘others’ is used broadly to cover any child, adult, group, community or

agency that workers come into contact with, either directly or indirectly. It includes

members of the public, individuals who are clients of the security sector and

colleagues in the workplace.

This NOS covers the following activities:

1. Develop and maintain communication with people

2. Maintain the security of information

Who this NOS is for:

This NOS is designed to be applicable to everyone who works in the security sector



Performance

criteria

Develop and maintain communication with people


P1 communicate in a manner that is consistent with relevant legislation, policies

and procedures

P2 communicate with people in a form and manner and using language that:

P2.1 is open and respectful of them as individuals

P2.2 is consistent with their level of understanding, culture, background and

preferred ways of communicating

P2.3 is appropriate to the context in which the communication is taking

place

P2.4 promotes equality and values diversity

P3 give people opportunities to check their understanding of the information you

have given them and ask questions

P4 take the appropriate action to reduce any barriers to effective communication

P5 make records that:

P5.1 is accurate, legible and complete

P5.2 contain only the information necessary for the records purpose

P5.3 are free from labelling and discrimination

P6 seek support when you are having difficulty communicating effectively

Maintain the security of information


P7 comply with legislation, policies and procedures related to the security of

information

P8 disclose information only to those who have the right and need to know it

P9 take the appropriate precautions when communicating confidential or sensitive

information

P10 maintain the security of records when handling and storing them

P11 alert the appropriate person when you think the security of information is not

being maintained or information is being misused



Knowledge and

understanding

You need to know

and understand:

K1 the legislation, organisational policies and procedures that apply to

communication and particularly the security and management of information

K2 the nature of effective communication (including when you feel confident

communicating and when you do not)

K3 the reasons for effective communication being an essential aspect of work in

the security sector

K4 the barriers to effective communication including:

K4.1 those related to personal differences in: culture, language, gender,

literacy levels, experience, health/illness

K4.2 environmental barriers

K4.3 social barriers

K5 how to modify communication so that the differences between you and the

people you are communicating with are minimised

K6 how to communicate with people in ways which are

K6.1 open to them

K6.2 show respect

K6.3 promote equality and value diversity (non-verbally, orally, in writing

and electronically)

K7 how the context in which communication takes place can affect people’s ability

to understand and communicate

K8 the reasons for checking with people to ensure that they understand the

information you are giving them and allowing them to ask questions

K9 the actions that can be taken to reduce barriers to communication and how to

put them into practice

K10 the nature and purpose of the records you make

K11 the nature of information that might be sensitive and/or confidential and the

subtleties of this

K12 the reasons for records only containing the information that is necessary for the

record’s purpose and being free from labelling and discrimination

K13 the reasons for only disclosing information to those people who have the right

and need to know it and how you identify these people



K14 what the appropriate precautions might be when communicating information

K15 how to handle and store information securely and safely

K16 the reasons for alerting an appropriate person when you have concerns about

the handling of/misuse of information and who that person might be on different

occasions and in different circumstances



Additional information

Glossary

In these National Occupational Standards:

communication: this could be, but is not exclusive to: non-verbal, oral, written,

electronic and telecommunication

barriers to effective communication: can be, but is not exclusive to:

environmental, personal, social

appropriate precautions in relation to: who might overhear or oversee the

information, who might access the information




Version number 2


Indicative review

date

January 2017

Validity Current

Status Original

Originating

organisation

Skills for Security

Original URN SFS4

Relevant

occupations


Suite Skills for Security Essential Employability

Key words communicate; develop; people; writing; oral; telecommunication

SFSEE16 Assess and address risks to the environment

SFSEE16 Assess and address risks to the environment 1

Overview This NOS addresses the responsibilities of everyone at work for minimising risks to

the environment as a result of work activities. It describes the competences required

to make sure that

your own actions do not increase risk to the environment

you do not ignore significant risks to the environment and

you take sensible action to put things right, including reporting risks, and

seeking advice

This NOS covers the following activities:

1. Identify the risks to the environment arising as a result of workplace activities

2. Minimise risks to the environment arising as a result of workplace activities

Who this NOS is for:

This NOS is for everyone at work (whether paid, unpaid, full or part-time). It is about

maintaining good practice in day to day work activities by identifying the risks,

minimising the risks and using resources responsibly



Performance

criteria

Identify the risks to the environment arising as a result of workplace activities


P1 identify the people in the workplace to whom you should report environmental

matters

P2 make sure you are up-to-date on environmentally-friendly working practices

which are relevant to your workplace

P3 identify any current working practices in your job role which could cause harm

to the environment

P4 identify any materials, products or equipment used in any part of your job role

which could cause harm to the environment

P5 report any differences between legal regulations and workplace instructions

and the actual use of materials or products hazardous to the environment

P6 promptly report to the people responsible for environmental matters the

hazards which present high risks

Minimise risks to the environment arising as a result of workplace activities


P7 follow the relevant legal requirements and workplace environmental

instructions for your job role

P8 within your capability and the scope of your job responsibilities, control the

environmental hazards

P9 promptly report risks to the environment that you are unable to deal with

P10 pass on any suggestions for limiting risks to the environment to the responsible

person

P11 follow suppliers', manufacturers' and workplace instructions for the safe use

and storage of materials, products and equipment

P12 follow the correct instructions for handling materials and products which can be

hazardous to the environment

P13 follow the correct instructions for disposing of materials and products which can

be hazardous to the environment



Knowledge and

understanding

You need to know

and understand:

K1 the legislation relating to environmental matters which affect your workplace

K2 your responsibilities for the environment as defined by any specific legislation

covering your job role

K3 the particular risks to the environment which may be present in your workplace

and/or in your own job role

K4 how to use resources and materials effectively and efficiently

K5 the importance of remaining alert to the presence of hazards to the

environment in the whole work place

K6 the importance of dealing with, or promptly reporting, risks to the environment

K7 the substances and processes categorised as hazardous to the environment

K8 workplace instructions, precautions and procedures relating to the control of

risks to the environment

K9 the responsibilities for items (materials/equipment) which can be hazardous to

the environment detailed in your job description

K10 the responsible people to whom to report environmental matters

K11 the specific workplace environmental instructions covering your job role

K12 suppliers', manufacturers' and workplace instructions for the use of equipment,

materials and products which can be hazardous to the environment

K13 working practices for your own job role

K14 correct handling instructions for materials which can be hazardous to the

environment

K15 your responsibility for controlling hazards to the environment

K16 workplace instructions for handling hazards to the environment which you are

unable to deal with




Version number 2


Indicative review

date

January 2017

Validity Current

Status Original

Originating

organisation

Skills for Security

Original URN SFS16

Relevant

occupations


Suite Skills for Security Essential Employability

Key words risk; environment; actions; report; seek; advice

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