cets 2011, traci weiss, creating scenario-based learning using rapid elearning tools

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Creating Scenario-Based Learning Using Rapid eLearning Tools Chicago eLearning & Technology Showcase August 16, 2011

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Page 1: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Creating Scenario-Based Learning Using Rapid eLearning Tools

Chicago eLearning & Technology Showcase August 16, 2011

Page 2: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Objectives

•  By the end of this session, you should be able to: –  Discuss how scenario based learning fits into adult

learning theory. –  Identify ways to create scenario-based eLearning in a

variety of rapid eLearning tools given client constraints.

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Page 3: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Agenda

•  Introduction •  How scenario based learning fits into Adult

Learning Theory •  Design challenges with scenario based learning •  Case study 1: Adobe Presenter •  Case study 2: Webcast •  Case study 3: Articulate

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Page 4: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

A Brief Introduction

•  Who am I? •  What is my Instructional

Design experience? –  Instructor Led –  Webcasts –  eLearning

•  What is my industry experience? –  Accounting / Financial

Services –  Telecommunications /

Wireless Provider –  Restaurant Industry –  Banking

•  What eLearning technology have I used? –  Captivate –  Articulate Suite –  Lectora –  Adobe Presenter –  Raptivity

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Page 5: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Adult Learning Theory

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Adult  Learning  Principles  

Adults  have  a  need  to  know  why  they  

should  learn  something.  

Adults  have  a  deep  need  to  be  self-­‐direc=ng.  

Adults  have  a  greater  volume  and  different  quality  of  

experience  than  youth.  

Adults  become  ready  to  learn  when  they  experience    “a  need  to  know”.    

Adults  enter  into  a  learning  

experience  with  a  task-­‐centered  (or  life-­‐centered)  orienta=on.  

Adults  are  mo=vated  to  learn  by  both  extrinsic  and  intrinsic  

mo=vators.    

ftp://ftp-fc.sc.egov.usda.gov/NEDC/isd/adult_learning_theory Adapted from: Knowles, M. (1996). Adult Learning. In Robert L. Craig

(Ed.), The ASTD Training and Development Handbook (pp. 253-264). NY: McGraw-Hill.

Activities should be based around real work

experiences.

Present training with as many

options for learning as possible.

Design activities that

reflect the actual work

learners perform.

Don’t do an information dump.

Focus activities on “doing”

something with the

information rather than

simply “knowing” it.

Activities should demonstrate to

the learner where he or she would benefit in

their jobs.

Page 6: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

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Scenario Based Learning

Clients are requesting scenarios in their training. • Traditional scenario based learning…

–  Uses real life situations to teach the subject. •  Using real life scenarios heightens the relevance of the e-learning

course because the focus is more on application than plain theory. –  Presents the learner with real life situations.

•  The learner is then prompted to respond to the situation. Learning takes place through the feedback the learner receives based on their choices throughout the scenario.

–  Creates highly engaging and interactive courses. •  The learner becomes an active participant in the learning process.

Adults have a need to know why

they should learn

something.

Adults have a deep need to

be self-directing.

Adults have a greater

volume and different quality of

experience than youth.

Adults become ready to learn

when they experience “a need to

know”.

Adults enter into a learning

experience with a task-centered (or

life-centered) orientation.

Adults are motivated to learn by both extrinsic and

intrinsic motivators.

Page 7: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Traditional Scenario Based eLearning

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Challenge  

Choice  1   Feedback  

Choice  2   Feedback  

Choice  3   Feedback  

Approximately 120 ID design and development hours per hour of eLearning.

Page 8: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Design Challenges with Scenario Based Learning

Designing and developing within constraints: 1. LMS doesn’t allow for branching 2. Low end eLearning platform – platform itself can’t branch 3. Not enough time for scenario based design and development 4. Lack of SME involvement 5. Any others that you have been faced with?

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Page 9: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

So What Can We Do?

Do the best we can to incorporate “real world” scenarios into the learning. • Can anyone give an example of how they done this?

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Page 10: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 1: Adobe Presenter

•  The client was a wireless company. •  They were rolling out an industry changing

program that included rewards. •  My deliverable was a 60 minute eLearning course

that introduced the Rewards program. –  The client wanted the course to...

•  Teach concepts. •  Provide brand messaging. •  Excite their associates.

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Page 11: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 1: Adobe Presenter, continued

Positives: •  Ample time for design and development. •  Great SME involvement. •  Great buy-in from the business. •  Option of using Captivate within the Adobe Presenter

wrapper Constraints: •  LMS didn’t allow for branching. •  Client could not support audio. •  eLearning platform (Adobe Presenter) did not allow for

increased levels of interactivity.

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Page 12: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 1: Adobe Presenter My Design (Very High Level)

•  Introduce the Rewards program with a marketing spin.

•  Provide 2 robust “real world” scenarios where an associate discusses the Rewards program with a potential customer.

•  Debrief the scenario with what the associate did well.

•  Ask knowledge check questions to check the understanding of the content presented in the scenario.

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Page 13: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Placeholder for Work Sample

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Page 14: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

What About a Webcast?

•  Can you think of ways to incorporate scenario based learning into a webcast?

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Page 15: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 2: Webcast

•  The client was a financial services firm. •  My deliverable was a 60 minute Risk Management

webcast. –  The client wanted the course to...

•  Teach concepts. •  Be more exciting and relevant than typical risk

management training.

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Page 16: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 2: Webcast, continued

Positives: •  Ample time for design and development. •  Good SME involvement. •  Good buy-in from the business. •  SME’s were willing to present live. •  Collaborated with a great manager. Constraints: •  Webcast platform did not allow for whiteboard.

–  Text chat was limited.

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Page 17: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 2: Webcast Our Design (Very High Level)

•  Introduce our main character, Barbara. •  Demonstrate Barbara’s journey through risk

management. •  Ask knowledge check questions where the learner

is prompted to respond to the scenario. •  Provide the “teach piece” as a debrief.

–  “What did Barbara do wrong?”

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Page 18: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Placeholder for Work Sample

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Page 19: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 3: Articulate or Lectora

•  The client was a banking institution. •  My deliverable was a 90 minute Advice and

Planning eLearning course. –  The client wanted the course to...

•  Introduce the Advice and Planning Model. •  Describe how Financial Planning fit into the Advice and

Planning Model. •  Provide audience specific scenarios to bring the content to

life.

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Page 20: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 3: Articulate or Lectora, continued

Positives: •  Some existing content.

–  A previous version of the course existed, but it needed to be completely reworked.

•  Very knowledgeable SME’s who had great examples. Constraints: •  Limited phone time with SME’s.

–  Only a total of 4 one hour calls. •  Limited overall SME availability to answer emails. •  Limited design and development time.

–  Only 80 total hours.

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Page 21: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Case Study 2: Articulate or Lectora (Very High Level)

•  Introduce the Advice and Planning Model. •  Provide mini-examples of what each step in the

model may look and sound like. •  Discuss Financial Planning. •  Provide 3 audience specific scenarios that show

the Advice and Planning Model “in action”.

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Page 22: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Placeholder for Work Sample

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Page 23: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

What do you think?

•  What do you think worked well? •  Do you see anything that I could have done

better? •  Do you have any questions that I can answer?

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Page 24: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

What are Your Success Stories?

•  Who wants to share how they’ve designed or developed scenario based learning using rapid eLearning tools?

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Page 25: CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

Creating Scenario-Based Learning Using Rapid eLearning Tools

Chicago eLearning & Technology Showcase August 16, 2011