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CertifyMe 642-105

Exam A

QUESTION 1Your customer has asked you to install a 24 port Cisco Unity 5.0 voicemail only system with the message storeon box. Which three combined software applications does Cisco Unity support in this configuration? (Choosethree.)

A. Exchange Server 2007B. SQL Server 2000C. Windows Server 2003D. MSDE Server 2000E. Exchange Server 2000F. Exchange Server 2003

Correct Answer: BCFSection: (none)Explanation

Explanation/Reference:

QUESTION 2The VPIM directory account is created by which Cisco Unity utility?

A. Message Store MonitorB. Unity Telephone Integration ManagerC. Configuration ManagerD. Advanced Settings Tool

Correct Answer: CSection: (none)Explanation


QUESTION 3After installing and debugging Cisco Unity Bridge, you run the Bridge Analog Network And Node Analyzer. Youview the call traces and find that there are errors logged. What is the recommended course of action?

A. Use the port status monitor to check the analog port capacity.B. Execute the Event Monitoring Service for more in-depth diagnostics.C. Run BANANA at least daily to learn what ratio of errors is "normal."D. Run Bridge Directory Synchronization in the Cisco Unity Diagnostic Tool.



QUESTION 4Message waiting lamps are very slow in coming on after messages are received. The circuit- switched PBXintegration is working well and is not the cause. A Cisco Unity port is set to exclusively dial out MWI.How do you confirm that the problem is corrected?

A. Open the Call Viewer Utility.Leave messages for subscribers.Cisco Unity should immediately send data packets to the phone system.

B. Open the Integration Monitor.Leave messages for subscribers.Cisco Unity should immediately send data packets to the phone system.

C. Open the Ports page in the Cisco Unity Telephone Integration Manager.Leave messages for subscribers.Cisco Unity sould immediately send data packets to the phone system.

D. Open the Ports page on the System Administration screens.Leave messages for subscribers.Cisco Unity should immediately send data packets to the phone system.Page 1 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

Correct Answer: BSection: (none)Explanation


QUESTION 5You thought you had assigned the Text to Speech feature to certain users in a class of service, however afterimporting them using the Bulk Import Utility the feature is not working for any of them. What could be thecause?


A. You selected the incorrect class of service while using the Bulk Import Utility.B. You forgot to fill in the TTS_FEATURE field.C. You selected the incorrect subscriber template when using the Bulk Import Utility.D. You selected the incorrect Exchange mailstore when importing the subscribers.



QUESTION 6What happens when a subscriber who owns a call handler is deleted from Cisco Unity 5.0?

A. The Cisco Unity program reassigns ownership of call handlers to the subscriber entered on the system >configuration page of the system administration screens.

B. The Cisco Unity program automatically deletes the associated Microsoft Active Directory account.

C. The Cisco Unity program prompts the user to choose a different subscriber to reassign to the deletedsubscriber's call handlers.

D. The Cisco Unity program prompts the user to run DbWalker Utility to fix the orphaned call handler.

Correct Answer: ASection: (none)Explanation


QUESTION 7You have completed setting up your call handlers. What utility can you use when dialed in to verify that calls arerouted to the correct call handlers?

A. Audio Text ManagerB. Unity Diagnostic ViewerC. Gather Unity System InformationD. Port Status Monitor

Correct Answer: DSection: (none)Explanation


QUESTION 8Your customer is attempting to add VPIM subscribers and is receiving an error that they must first performwhich of these tasks?

A. Configure the Voice Connector.B. Configure the primary location object.C. Configure the VPIM account.D. Configure the VPIM delivery location object.



QUESTION 9An organization with three Cisco Unity servers recently merged with another organization using a NortelMeridian voice mail system. The organization set up a VPIM delivery location on one Cisco Unity server only.Can the other two Cisco Unity servers send VPIM messages?

Page 2 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

A. Yes, but only if they build the VPIM subscribers.B. Yes, if the other servers set their primary location search options to the Global Directory.C. No, you must install the Cisco Unity Voice Connector for Microsoft Exchange on the other servers.

D. No, you must build VPIM delivery locations on every Cisco Unity server.



QUESTION 10A centralzed Cisco Unity system serves several small remote sites. How can they move to the

A. 729a codec for message storage?B. In the Cisco Unity Tools depot, in Advanced Settings Tools, run the Set Codec Sample utility.C. In the Cisco Unity Tools depot, in Audio Management Tools , run the Set Record Format utility.D. In Regedit, set the ActiveVoice-->Conversation Sampling 711 DWORD value to 0 and the 7.29a DWORD

value to 1.E. In the Cisco Unity system Administrators web tool, In System Configurations, set the Record Sampling

Codec on the ports page to 7.29a.



QUESTION 11Your client would like to be able to back up and restore the entire Cisco Unity server, including the operatingsystem and SQL database in case of a catastrophic failure of the Cisco Unity server. Which Cisco Unity orthird-party utility would you tell them to use?

A. Cisco Unity Database Recovery ToolB. software such as Symantec/Veritas Backup ExecC. Cisco Unified Communications Manager Backup and Restore UtilitiesD. Cisco Unity Disaster Recovery Backup and Restore Utilities with full backup options selected



QUESTION 12Cisco Unity is being installed as follows:

unified messagingfailover enabled

The Cisco Unity servers will include:

MSMQNNTPIISMSXM 3.0 with SP 1.NET Framework

Which Microsoft components must be in place prior to installing the Cisco Unity software?

A. Windows 2003 R2 Advanced Server with Service Pack 4Internet Explorer 6.0MSDEExchange Server 2007

B. Windows 2003 Server with Service Pack 2Internet Explorer 6.0Page 3 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104SQL Server 2000Exchange Server 2003

C. Windows 2000 with Service Pack 4Internet Explorer 6.0MSDEExchange Server 2003

D. Windows 2003 Datacenter Server with Service Pack 1Internet Explorer 6.0SQL Server 2000Exchange Server 2000



QUESTION 13Your customer has asked you to install a 96-port Cisco Unity Unified Messaging system. Which threecomponents must be installed on the server before installing the Cisco Unity software? (Choose three.)

A. Exchange Server 2003B. SQL Server 2000C. MSDE 2000D. MSXML 3.0E. Microsoft Internet Explorer 6.0F. Exchange Server 2007

Correct Answer: BDESection: (none)Explanation


QUESTION 14Which Cisco Unity utility is useful when converting subscribers from a voice mail only system to unifiedmessaging?

A. Advanced Settings Tool--convert mailbox settingB. Bulk Edit UtilityC. Global Subscriber Manager

D. Migrate Subscriber Data



QUESTION 15You have been asked to configure a Cisco Unity voice messaging system to deliver messages for subscriberswith accounts on a non-Cisco Unity voice messaging system using the AMIS protocol. When configuring thedelivery location object for the AMIS target system, which information must you supply about the system towhich messages will be delivered?

A. the telephone number and node IDB. the node ID and fully qualified domain nameC. the telephone number, node ID, and extension lengthD. the telephone number, node ID, and fully qualified domain name



QUESTION 16You are installing Cisco Unity 5.0 with Exchange Server 2000 for a customer. Which two operating systemoptions are supported for this install? (Choose two.)


A. Windows 2000 Advanced ServerB. Windows Server 2003 R2 EnterpriseC. Windows 2000 ServerD. Windows Server 2003 R2 Standard EditionE. Windows Server 2003 Standard Edition

Correct Answer: ACSection: (none)Explanation


QUESTION 17A customer with two Cisco Unity servers has had a catastrophic failure on one those servers. They have aDiRT disaster recovery backup and want to restore the database of their failed Cisco Unity server to theirfunctioning Cisco Unity server. What do they need to know?

A. This will work only if the database does not exceed 7500 subscribers.B. This will work if the Microsoft Exchange Server aliases are unique.

C. The DiRT backup can only be restored to a Cisco Unity installation with a default database.D. The SQL database of the functioning server needs to be combined with the DiRT backup from the failed

server.



QUESTION 18You are importing subscribers into Cisco Unity using a .csv file. When you attempt to import them you receiveerrors. You review your .csv file and it shows you have the LAST_NAME, FIRST_NAME, and ALIAS. What areyou missing?

A. DISPLAY_NAMEB. SUBSCRIBER_TEMPLATEC. DTMF_ACCESS_IDD. VOICE_NAME



QUESTION 19What is true about a DiRT disaster recovery backup? (Choose one.)

A. It can be restored to a Cisco Unity installation of the same software level.B. It can be restored to a Cisco Unity installation of an upgraded software level.C. It can be restored to a Cisco Unity platform with only the operating system installed.D. It can be restored to a Cisco Unity platform with the operating system and SQL installed.



QUESTION 20A Cisco Unity installation is configured as follows:

72 portsCisco Unified Communications ManagerNEC NEAX 2400 with 9-port PMG units (5)first 36 Cisco Unity ports for Cisco Unified Communications Manager second 36 Cisco Unity ports for NECNEAX 2400

While messages left on the Cisco PBX cause the MWI indicators to light, messages left on the NEC do not.What needs to be done to make the MWI indicators light on the NEC PBX phones?

Page 5 of 26Exam Name: Implementing Cisco Unified Messaging

Exam Type: CiscoExam Code: 642-105 Total Questions: 104

A. Specify the Cisco Unity account policy to use two switches.B. Specify the Cisco Unity class of service to use two switches.C. Specify the telephone system each subscriber's account will use.D. Specify the Cisco Unity PIMG serial port to use MWI On and Off Codes.



QUESTION 21An organization has two Cisco Unity servers. The PBXs being used are not networked and do not haveoverlapping dial plans. The customer has requested that subscribers be able to address messages tosubscribers stored on either Cisco Unity server. How should this be accomplished?

A. Set the required dialing domain and configure it for Global Directory.B. Configure a Delivery Location ID and the Subscriber Search field.C. Set the subscriber search to Global Directory and configure the primary location dial IDD. Set the directory handler search option to search the entire directory and primary location ID.



QUESTION 22Your customer's off-box message store server has been offline. They just called to inform you that themessage server has come back online. How do you confirm that the server is operating?

A. Open the Cisco Unity Message Store Monitor and watch the message flow.B. Open the Cisco Unity MTA folder and confirm that there are no messages there.C. Open the Port Status Monitor to verify that the off-box message server is connected.D. Open the UOmni folder on the Cisco Unity server and confirm that there are message waiting indicator on/

off requests.



QUESTION 23Cisco Unity is integrated with Cisco Unified Communications Manager at a company. The customer reports thatMessage Waiting Indicators are intermittent on some extensions. You have opened up Integration Monitor tohelp resolve the issue but do not see any call information. Which statement is true?

A. You must use Call Viewer for IP integrations.B. You must initialize the IP integration feature through the Cisco Unity Telephone Integration Manager.

C. Transaction data logging needs to be activated.D. You will not see any call information unless Extension Specific Processing Utility is also opened.



QUESTION 24The Cisco Unity server is being upgraded from version 4.21 to version 5.0 with Exchange Server 2003 as themessage store. Which two steps ensure a successful upgrade? (Choose two.)

A. Remove Windows 2000 and install Windows 2003.B. Run the Database Optimizer to ensure a "clean" database.C. Run the Active Directory Schema Extension Utility.D. Run the Cisco Unity System Preparation Assistant.E. Run the Cisco Unity Upgrade Tool.


Correct Answer: CDSection: (none)Explanation


QUESTION 25In a Cisco Unity 5.0 system a customer requests a warning tone indicating the caller is close to the maximummessage length. Where will this option be configured?

A. This is not a supported feature in Cisco Unity 5.0.B. This is done in the System Admin page in class of service.C. This is done in the Advanced Settings Tool.D. This is done with the Bulk Edit Utility.



QUESTION 26Your customer has asked subscribers to go through the first enrollment process before system cutover. Whichreport will identify the users who have completed the first enrollment?

A. Subscriber Activity ReportB. Gather Unity System InfoC. Subscriber Information DumpD. Mailbox Initialization Report



QUESTION 27You are attempting to address a message by extension to a colleague on a Cisco Unity server located inanother city. Cisco Unity only gives you a match for the Sales Department distribution list, ID 4110, at yourlocation. You have confirmed your colleague's extension is 4110. Why is this happening?

A. Cisco Unity performs expanding searches when extension numbers are entered.B. You did not allow blind addressing on the subscribers.C. You did not change searches to dialing domain on primary location.D. You did not change searches to Global Directory on primary location.



QUESTION 28A Cisco Unity Connection server can interoperate with how many total Cisco Unity, Cisco Unity Connection, orCisco Unity Express servers?

A. 5B. 10C. 15D. 15,000 contacts regardless of server count.



QUESTION 29The secondary Cisco Unity failover server can have the Exchange mailstore installed on-box under whichconditions?

A. Cisco Unity 5.0 voice mail only with Exchange Server 2000 or later.B. Cisco Unity 4.2 or later voice mail only with Exchange Server 2003.


C. Cisco Unity 5.0 voice mail only with Exchange Server 2003.D. Cisco Unity 5.0 unified messaging with Exchange Server 2003.

Correct Answer: CSection: (none)

Explanation


QUESTION 30A Cisco Unity 5.0 customer needs better security against toll fraud. Which telephone user password policy willbest meet this need?

A. Require 30-day forced password changes.B. Require alphanumeric combination passwords.C. Require password history for the last 10 passwords.D. Require 8-digit passwords and non-trivial passwords.



QUESTION 31Which statement is true about a failover configuration?

A. The secondary server can be a smaller, less expensive server since it will only be used for short-term callhandling.

B. Microsoft SQL Server is always required with a failover configuration whether with an Exchange or Dominomailstore.

C. A DiRT backup must be run on the primary server and "restored" on the secondary server before installationto synchronize databases.

D. SQL Server is only required with a Microsoft Exchange mailstore. If failover is installed in a Domino solution,then the IBM Database for Domino is used as the data store mechanism.



QUESTION 32You are running the Cisco Unity Telephone Integration Manager (Cisco UTIM). What information is needed forCisco Unified Communications Manager integration with Phone View options?

A. the IP address of Cisco Unified Communications Manager, the failover Cisco Unified CommunicationsManager IP address, the device naming prefix, MWI On and Off Codes, and the Cisco UnifiedCommunications Manager administration password

B. the IP address of Cisco Unified Communications Manager, the failover IP address, MWI On and Off Codes,the device naming prefix, and the PhoneView telephone logontelephone logon.

C. the IP address of Cisco Unified Communications Manager, the failover Cisco Unified CommunicationsManager IP address, the device naming prefix, MWI On and Off Codes, the CTI user ID and password, andthe Cisco Unified Communications Manager administration ID and password

D. the IP address of Cisco Unified Communications Manager, the failover Cisco Unified CommunicationsManager IP address, the device naming prefix, MWI On and Off Codes, the Cisco Unified CommunicationsManager administration ID and password, and the Phone View password



QUESTION 33You convince your customer to purchase another Brooktrout card for their Cisco Unity Bridge server asmessages from the Cisco Unity server to an Octel node take too long to be delivered. How do you determine ifthis corrected their problem?


A. Use the Port Usage Analyzer Utility to track port utilization.B. Check the Latency Report provided by the Bridge Traffic Analyzer.C. Run the Bridge Analog Network and Node Analyzer to monitor the analog activity.D. Open the UOmni folder on the Cisco Unity Bridge server and watch the message flow to the Octel node.



QUESTION 34In a Cisco Unity Bridge installation, where are updates to Cisco Unity Bridge subscribers stored?

A. Unityupdate_"servername"B. Streams folder in CommserverC. UOmni mailboxD. VPIM Directory Account



QUESTION 35There are three sites at your customer's installation. At sites A and B, Cisco Unity is integrated with CiscoUnified Communications Manager. Site A uses an extension range of 2000-3000, Site B 3100-3500. At Site CCisco Unity is integrated with an Avaya PBX using DTMF integration with an extension range of 3200-3700.Can subscribers at all three sites use the cross-box login feature and not affect subscriber messaging?

A. Yes, put all three sites in the same Cisco Unity dialing domain.B. Yes, if the option is initialized in the Advanced Settings Tool.C. No, only Sites A and B can be configured to use cross-box login.D. No, Site C in combination with either A or B can be configured to use cross-box login.

Correct Answer: C

Section: (none)Explanation


QUESTION 36Which is a correct configuration for Cisco Unity with voice recognition?

A. Cisco Unity and Voice Recognition on-box with 24 ports.B. Cisco Unity and a separate 24-port voice recognition server.C. Cisco Unity and voice recognition on-box with all Cisco Unity ports capable of being voice recognition ports.D. Cisco Unity and a separate voice recognition server with up to 144 ports.



QUESTION 37What is the proper sequence for installing software on the Cisco Unity 5.0 server in a 24-port voicemail onlyconfiguration with the message store located on-box?

A. Windows 2003, Cisco Unity Preparation Assistant, SQL Server 2000, Microsoft Exchange Server, ActiveDirectory Schema Extension, Cisco Unity Installation and Configuration Assistant

B. Windows 2003, MSDE, Cisco Unity System Preparation Assistant, Exchange Server System ManagementTools, Cisco Unity Installation and Configuration Assistant

C. Windows 2000, SQL, Cisco Unity System Preparation Assistant, ForestPrep, Microsoft Exchange Server,Active Directory Schema Extension, Cisco Unity Installation and Configuration AssistantPage 9 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

D. Windows 2003, MSDE, Cisco Unity System Preparation Assistant, ForestPrep and DomainPrep, MicrosoftExchange Server, Active Directory Schema Extension, Cisco Unity Installation and Configuration Assistant



QUESTION 38The Cisco Unity DbWalker Utility can test for all of the following items except:

A. broken call handler "links"B. orphaned call handlersC. First time enrollment statusD. empty private distribution lists



QUESTION 39A customer wants a report containing the following information about each subscriber:

- fax extensions- alias- first time enrollment status- Exchange home server name

Which of the following will generate the desired report?

A. the Exchange User ReportB. the Subscriber Information DumpC. a preconfigured Cisco Unity SQL/MSDE reporting scriptD. the active Directory Users and Computers LDAP reportE. no one report gives all this information



QUESTION 40A Cisco Unity voice mail only system with failover is being installed. It will have 24 ports. Which product isnecessary to the installation?

A. MSDEB. SQL Server 2000C. SQL Server 2003D. MS "Data Replication" 2003



QUESTION 41Cisco Unity 5.0 is being installed with a Tadiran Coral III PBX. There will be 24 ports using Dialogic D/120 JCT-LS (12 port) voice cards. Which two operating systems are supported for Dialogic cards? (Choose two.)

A. Windows 2000 ServerB. Windows 2000 Advanced ServerC. Windows Server 2003 Standard EditionD. Windows Server 2003 R2 Standard Edition


Correct Answer: ABSection: (none)Explanation


QUESTION 42Which of these defines the process by which a Cisco Unity Bridge subscriber is automatically built on the CiscoUnity server following an initial message sent to that person via blind addressing?

A. Cisco Unity Bridge Server Directory SynchronizationB. Cisco Unity Bridge SynchronizationC. Cisco Unity Bridge Mailbox Directory UpdateD. Octel Name Net



QUESTION 43Your customer wants to use digital networking so all their subscribers on the Cisco Unity and Cisco UnityConnection systems can message each other. Is this supported?

A. Yes, as long as the total number of subscribers or users does not exceed 15,000.B. Yes, if the total number of Cisco Unity and Cisco Unity Connection servers does not exceed 10.C. No, Cisco Unity Connection uses VPIM to connect to Cisco Unity.D. No, Cisco Unity Connection can only use digital networking to other Cisco Unity Connection servers.



QUESTION 44Cisco Unity secure messaging (encryption) option has been set on all voice mail messages. Subscriberssending messages to Internet subscribers are receiving non-deliverable receipts.How do you resolve this issue?

A. Use SMTP secure messaging.B. Remove secure messaging to nonsubscribers.C. Enable the secure messaging option on the Voice Connector.D. Build a trusted delivery location and trusted Internet subscribers.



QUESTION 45You are installing a Cisco Unity 5.0 system for a customer. You have installed Windows Server 2003 R2Standard Edition. You have installed SQL Server 2000 and MSXML 2.0. Which of the following choices bestdescribes which software components will be installed when you run the Cisco Unity Server PreparationAssistant?

A. Microsoft Internet Explorer 5.0MSXML 3.0Microsoft .NET Framework 1.2Business Center Crystal Reports IX

B. Microsoft Internet Explorer 6.0MSXML 3.5Microsoft .NET Framework 1.1Business Center Crystal Reports XI

C. Microsoft Internet Explorer 6.0MSXML 3.0Microsoft .NET Framework 1.1Page 11 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104Business Objects Crystal Reports XI

D. Microsoft Internet Explorer 6.0MSXML 4.0Microsoft .NET Framework 1.3Business Objects Crystal Reports VIII



QUESTION 46A customer moved from G.711 to G.729A codec. Users now notice a difference between the audio quality ofvoicemail prompts and messages. Which utility could alleviate this problem?

A. Audio StatB. Set Wav FormatC. Codec ConverterD. Audio Text Manager



QUESTION 47When a CEO receives a call it is forwarded to the CEO's assistant. The first redirect deposits the call into theCEO's mailbox. The CEO wants the call to be redirected to the assistant's mailbox instead. Where would thatchange be made?

A. Cisco Unity Telephone Integration ManagerB. Edit Switch Utility

C. Advanced Settings ToolD. Cisco Unified Communications Manager



QUESTION 48From which source can the Cisco Security Agent be installed?

A. Cisco Unity Installation DVD 1B. Cisco Unity Server Update WizardC. Cisco Security Agent must be downloaded separately from cisco.comD. Cisco Unity Service Packs (Cisco Unity System Preparation Assistant)



QUESTION 49Which of these, according to best practices, should you configure before adding subscriber templates?(Choose two.)

A. primary locationB. directoriesC. class of serviceD. audio text templateE. public distribution lists

Correct Answer: CESection: (none)Explanation


QUESTION 50A 5.0 Cisco Unity system is built as follows:


voice mail only deploymentExchange 2003 server configured as the mailstore

They must import users as follows:

New templates and classes of service have been built.

There is no electronic file for import.There is a written list of user names and extensions.

The system must be tested before users are added. Which procedure will best test the system and thenproceed with the import?

A. Procedure 1:Load all users.Test the MWI indicator for each.

B. Procedure 2:Load one user. Test the MWI.Load the remaining users.

C. Procedure 3:Enable Cisco Unity test mode.Load one user. Test the MWI.Load the remaining users.

D. Procedure 4:Add a single user.Test with the New Subscriber Load Tool.Observe the MWI.Load the remaining users.



QUESTION 51A group of people need access to some but not all fields within the Cisco Unity System Administrator. A newsubscriber template has been built. Using best practices, what is the next step?

A. Change the class of service to the default administrator.B. Create a new class of service and assign it to the template.C. Add the administrators to a distribution list and assign access by adding it to the template.D. Assign permissions for Cisco Unity server access through the mailstore and assign users needing

administrative access to the new template.



QUESTION 52Which of these is installed by the Cisco Unity Server Update Wizard?

A. the latest SQL service packB. the latest Exchange Server 2003 service packC. updates for Exchange Server 2007D. security updates for Microsoft Windows

Correct Answer: DSection: (none)

Explanation


QUESTION 53Page 13 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

Cisco Unity 5.0 is installed in a mixed Unified Messaging and voice mail deployment. Which report shows thelevel of usage of audio text?

A. System Usage ReportB. System Traffic ReportC. Audio Text Handler ReportD. Call Handler Traffic Report



QUESTION 54A Cisco Unity 5.0 customer requires that the auto attendant be restricted from transferring to outside numbers.Which procedure will best accomplish this task?

A. Use a new restriction table. Disable all dial strings that include 91* or 9901*. Assign the restriction table toeach class of service.

B. Use a new restriction table. Disable all dial strings that include 91* or 9901. Assign the restriction table toeach class of service.

C. Use the default restriction table. Do nothing to it as it is already assigned as the default restriction table forall classes of service.

D. Use a new restriction table. Disable all dial strings. Assign the restriction table to each user via the new usertemplate.



QUESTION 55You create which type of objects in Cisco Unity Connection to send messages to remote messaging systems?

A. delivery locationsB. VPIM locationsC. primary locationsD. AMIS locations

Correct Answer: BSection: (none)

Explanation


QUESTION 56Your customer wants to allow auto attendant callers to reach the Sales Conference Room but does not want togive that telephone a mailbox. Using best practices, how does one accomplish this?

A. Build an Internet subscriber with Transfer turned on.B. No action required since the caller only needs to dial the extension of the room at the opening greeting.C. Associate a one-key dial to the Caller System Transfer action in the opening greeting.D. Create a mailbox-associated extension for that telephone.



QUESTION 57A 24-port Cisco Unity for Lotus Domino unified messaging system is being deployed. Where the Lotus DUCScsServer should be installed?

A. on the Cisco Unity serverB. on all Lotus Domino messaging servers in the domain


C. on Lotus Domino messaging servers with Cisco Unity subscribersD. on all Cisco Unity and Lotus Domino servers in the domain



QUESTION 58Your customer wants to have a backup server that will come on line when the first server has too many calls orif there is a hardware or software failure on the primary server. Your coworker has configured the secondaryserver as both the call-traffic overflow server and the failover server.Which action should you take next?

A. Install the failover monitor to keep track of the failover connection and disable the automatic failover option.B. Reprogram the phone system to process all calls on the primary server until a system failure.

Call overflow is not supported on the secondary server.C. Verify that the Cisco Unity Message Repository is operating on both servers.D. Verify that the secondary server is licensed to be a call-traffic overflow server through license pooling.



QUESTION 59You are an administrator for five Cisco Unity systems across the country. A system located in another city givesthe error:

Access denied. "Your Windows Domain Account [Domain\login] is not associated with a Cisco Unitysubscriber".

What action must be taken?

A. Use the Grant Unity Access" Utility to grant you access.B. Use the Global Subscriber Manager Utility to give yourself access.C. Open the Administrative Access Tool to give yourself permissions to access the other Cisco Unity server.D. On the Cisco Unity System Access page check the " Allow to Administer all Cisco Unity servers in Domain"

box.



QUESTION 60A Cisco Unity 5.0 system has generated over fifty subscriber account lockout issues in the last few days. Howcan a report be generated to explain these account lockouts?

A. Run the Subscriber Message Activity Report.B. Turn on Login Trace and then run the Failed Login Report.C. Run the Failed Login Report.D. Turn on Login Trace and then run the Subscriber Message Activity Report.



QUESTION 61When would you create a delivery location object in Cisco Unity?

A. When you have 20 Cisco Unity subscribers located at branch offices and want to give those subscribers theability to message subscribers at headquarters.Page 15 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

B. When you have two Cisco Unity servers installed in the same organization and want to give subscribers theability to message all subscribers.

C. When you have two Cisco Unity servers installed in two different organizations and want to give subscribersthe ability to message all subscribers.

D. When you have two Cisco Unity servers installed in two different organizations and want subscribers to only

message subscribers within their Cisco Unity Dialing Domain.



QUESTION 62Your customer wants to set some subscriber mailboxes to use the Visual Message Locator feature. On theSubscribers > Features page you gave the subscriber access to the feature, yet it is not functioning. Whereelse do you need to configure this feature?

A. Advanced Settings Tool--registry settingB. class of serviceC. Bulk Edit UtilityD. Cisco Unity Telephone Integration Manager



QUESTION 63What is the correct procedure for adding a new subscriber on a Cisco Unity for Domino system?

A. You create the subscriber through the Cisco Unity system administrator and Cisco Unity creates the Dominoaccount.

B. You confirm the subscriber has a Domino account and import them into Cisco Unity through the Cisco Unitysystem administrator.

C. You confirm the Cisco Unity server account has the correct Editor access rights to add accounts in Domino.D. You confirm the Cisco Unity for Domino voice connector is functioning and create the subscriber through

the Cisco Unity Bulk Import Utility.



QUESTION 64Where in Cisco Unity does an administrator enable Spoken Commands rather than Press-or-Say voicerecognition for subscribers?

A. class of service.B. Configuration > Voice RecognitionC. Advanced Settings ToolD. subscriber template



QUESTION 65A Cisco Unity 5.0 customer requires the import of 300 Exchange users via the LDAP connection as follows:

regular users groupexecutive groupsystem admin group


Using best practices, which procedure should be followed?


A. Procedure 1:Use the default subscribers template for the regular users group.Create a new executives template with a new executives CoS Create a new administrators template but usethe default administrators CoS.Import new subscribers to their appropriate group.

B. Procedure 2:Use the default subscribers template for the regular users group.Create a new executives template with a new executives CoS.Use the default administrators template and the default administrators CoS.Import new subscribers to their appropriate group.

C. Procedure 3:Use the default subscribers template for the regular users group.Create a new executives template with a new executives CoS.Use the default administrators template and the default administrators CoS.Create one .csv file for each separate group to direct the imported subscribers.

D. Procedure 4:Use the default subscribers template for the regular users group.Create two new executives templates with two new executives classes of service.Use the default administrators template and the default administrators CoS.Use the new executives CoS for the executive template import.Import other subscribers in one group then use Bulk Edit to place them in their correct group.



QUESTION 66You have just completed a new Cisco Unity installation integrated with a circuit-switched PBX. None of theuser's MWI lamps are lighting when they receive messages, but urgent notifications are being received. Whichof the following components is most likely the problem?

A. Exchange MonitorB. Notifier QueueC. NotifierD. MIU



QUESTION 67Cisco Unity 5.0 is being installed on a site using only Exchange 2007. The Message Store Configuration Wizardcreates a script file. On which server must you run this script file?

A. the Exchange 2007 Partner serverB. the Active Directory serverC. the Cisco Unity ServerD. the 2007 UM server



QUESTION 68You have recently installed a 2700-user Cisco Unity system for a customer and configured it to work with theirAvaya PBX. Your customer has been having trouble with the station quality of the Avaya PBX and had tochange out station cards several times. They are now experiencing problems with inconsistent volume while thesubscribers' greetings are playing. Your customer wants you to provide a solution that does not require all thesubscribers to re-record their personal greetings.


From the list below, please select the best solution.

A. Open Cisco Unity Tools Depot, browse to Advanced Settings, and run the Audio Management Tool.B. Open Cisco Unity Tools Depot, browse to Volume Controls Tool Box, and run the Wav Gain Utility.C. Open Cisco Unity Tools Depot, browse to Audio Management Tools, and run the Set Volume Utility.D. Open Cisco Unity Tools Depot, browse to Audio Management Tools, and run the Wav Gain Utility.



QUESTION 69

You are configuring a Cisco Unity voice messaging system to exchange messages with several node sin anOctel analog network. As a part of your work, you use the Configuration Manager utility to create an accountand mailbox on the Cisco Unity system. When you press the Create Bridge Account button, what has beencreated?

A. A Cisco Unity Bridge account and mailbox.B. A Cisco Unity Bridge account and mailbox for each Octel node on the network.C. A UOmni account and mailbox.D. A UOmni account and mailbox for each Octel node on the network.



QUESTION 70Cisco Unity is integrated with Cisco CallManager at a company. The customer reports that Message Waitingindicators are intermittent on some extension. You have opened up Integration Monitor to help resolve theissue. Which statement is true?

A. This action will not help.B. This action will help resolve the issue.C. This action will help if used in conjunction with transaction data.D. This action will not help unless the Extension Specific Processing Utility is also opened.



QUESTION 71A customer is answering questions in an Interview Box. The caller, when prompted to enter his telephonenumber, entered touch tones rather than speaking the telephone number. What does Cisco Unity do with theanswer?

A. Cisco Unity plays it back as touch tones.B. Cisco Unity hangs up on the caller when the touch tones are entered.C. Cisco Unity interprets the touch tones and speaks the number entered.D. Cisco Unity tries to transfer to an extension if it matches any of the touch tones entered.



QUESTION 72You are upgrading your Cisco Unity server from version 3.0(4) to version 4.0(4).Which statement is true?

A. You will need to install SQL, rather than MSDE, on the Cisco Unity server.Page 18 of 26

Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

B. You must obtain a new Cisco Unity License file.C. You will need to use the Disaster Recovery Backup and Restore utilities to move the Cisco Unity database

to version 4.0(4)-supported platform.D. You need only to obtain a copy of the Cisco Unity version 4.0(4) software and run Setup.exe.



QUESTION 73An organization having three Cisco Unity servers recently combined with another organization via a NortelMeridian voice mail system. The organization set up a VPIM delivery location on one Cisco Unity server only.Are the other two Cisco Unity servers able to send VPIM messages?

A. No, you must install the Cisco Unity Voice Connector for Microsoft Exchange on the other servers.B. Yes, if the other servers set their primary location search options to the Global Directory.C. No, you must build VPIM delivery locations on every Cisco Unity server.D. Yes, but only if they build the VPIM subscribers.



QUESTION 74Microsoft recently releases a new service pack for Exchange 2000. Your client wants to install I on the CiscoUnity server now. How would you respond to your client's request?

A. Microsoft Exchange software is prequalified for the Cisco Unity server and the client should install theservice pack.

B. You will check with Cisco TAC to see whether the service pack is supported for use with the Cisco Unityserver.

C. The new service pack will be sent by Cisco Systems for installation on the Cisco Unity server.D. You will check with Microsoft to confirm that the service pack will function in a unified messaging

environment.



QUESTION 75You are attempting to address a message by extension to a colleague on a different Cisco Unity server inanother city. Cisco Unity only gives you a match for the Sales Department distribution list at your locationbecause of an overlapping dial plan.You have confirmed your colleague's extension number as 4110. How doyou solve this issue?

A. Send the message by spelling the name.B. Allow Bind Addressing on Primary Location.C. Change search option to Dialing Domain on Primary Location.D. Change search option to Global Directory on Primary Location.



QUESTION 76Your customer asks you to install Cisco Unity 5.0 with Exchange Server 2000. For the following operatingsystem options, which two are supported for this install? (Choose two.)

A. Windows 2000 Advanced ServerB. Windows Server 2003 R2 Standard EditionC. Windows 2000 ServerD. Windows Server 2003 Standard Edition


Correct Answer: ACSection: (none)Explanation


QUESTION 77You have two Cisco Unity servers within one organization. The PBXs they are using are not networked and theydo not have overlapping dial plans. Your customer has requested that subscribers are able to addressmessages to subscribers homed on either Cisco Unity server. What do you need to do on the default locationon both servers?

A. Configure the profile of the Primary Location ID.B. Configure a Delivery Location ID and the Subscriber Search field.C. Set the subscriber search to search the entire directory and Primary Location ID.D. Set the subscriber search to global address list and configure the Primary Location ID.



QUESTION 78Your client has used the Cisco Unity Disaster Recovery Backup utility to back up the Cisco Unity version 4.0(3)Unified Messaging server. The client has decided to perform the restore to a new server installed with CiscoUnity version 4.0(4). Which statement is true?

A. The restore will be successfully only of the new server meets the same Platform Overlay requirements asthe backed-up server.

B. The restore will fail because the Cisco Unity version level must remain consistent between the old and newseries.

C. The restore will fail unless Cisco Unity is licensed for such an upgrade.D. The restore will be successful only if the old and new servers both have SQL, but not MSDE, installed.



QUESTION 79What is the correct procedure for adding a new subscriber on a Cisco Unity for Domino system?

A. You create the subscriber through the Cisco Unity System Administrator and Cisco Unity creates theDomino account.

B. You confirm the person has a Domino account and import them into Cisco Unity through the Cisco UnitySystem Administrator.

C. You confirm your Cisco Unity System Administrator Account has the correct class of service rights to addaccounts in Domino.

D. You confirm the Cisco Unity For Domino connector is functioning and create the subscriber through theCisco Unity System Administrator.



QUESTION 80Your customer wants to allow subscribers to address messages across multiple Cisco Unity servers within thesame organization where replication is happening on a regular basis. How would you configure your systems toaccomplish this goal?

A. Configure primary location objects on all servers.B. Configure delivery location objects on all servers.C. Configure primary location objects and delivery location objects for all servers.D. Add Internet subscribers on each machine for all other subscribers and configure primary location objects.




QUESTION 81The customer wants to set a call handler to play a school closing announcement and then hang up after playing

the greeting once. What are the correct handler settings?

A. Transfer Incoming Calls set to "No" and After Greeting action set to "Hangup".B. Transfer Incoming Calls set to "Yes" and After Greeting action set to "Hangup".C. Transfer Incoming Calls set to "No" and After Greeting action set to "Goodbye".D. Reprompt User After This Many Seconds Of Silence set to "2" and Transfer Incoming Calls to "No".



QUESTION 82Subscribers have been asked to go through the first enrollment process by your customer before systemcutover. Subscriber Information Dump could identify the users who have completed the first enrollment.

A. TrueB. False



QUESTION 83You are installing a 16 port voice-mail only Cisco Unity 4.0 for Exchange. On the Cisco Unity server you areinstalling Windows 2000 with the correct Service Packs,Microsoft Exchange 5.5 SP4, MSDE 2000 with correctService Pack, Internet Explorer 6.0, and Cisco Unity 4.0.What is the result of this installation?

A. You need SQL 2000 for this configuration.B. This is not a supported configuration for Cisco Unity 4.0.C. A voice-mail only configuration requires Internet Explorer 5.5.D. Cisco Unity 4.0 supports IBM Domino not Microsoft Exchange on the Cisco Unity server.



QUESTION 84You are installing a Cisco Unity system as a 36 port voice-mail only solution for a customer that uses MicrosoftExchange for their e-mail system. On the Cisco Unity server, you are installing Windows 2000 with correctService Pack, Microsoft Exchange 2000, SQL 2000 and correct Service Pack and Cisco Unity 4.0. Whichstatement is true?

A. Cisco Unity works correctly as built.B. A 36 Port Cisco Unity requires MSDE not SQL 2000.C. Cisco Unity will not work properly. Internet Explorer 6.0 and correct Service Pack is needed.D. Cisco Unity will not work properly. Internet Explorer 5.5 and correct Service Pack is needed.



QUESTION 85A new Cisco Unity subscriber notifies the administrator that MVIs are not being turned on or off at theirtelephone. On further investigation, the subscriber notes that on occasion, the MVI light on the phone flashedbriefly and then goes out again.


What is the mist likely cause of the problem?

A. The MVI light on the telephone has a broken contac.B. There are not enough ports dedicated to turning MWIs on and off.C. The MVI codes listed in the Unity Telephony Integration Manager (UTIM) are incorrect.D. The user has set up a rule in their Outlook Inbox that moves all voice mail to another folder.



QUESTION 86The sales manager wants to have a message taken for the Sales Department delivered to the Sales PublicDistribution List. How can this be accomplished using a call handler?

A. Set Transfer field on Sales Public Distribution.B. Set Transfer field to Sales Manager's mailbox.C. Set Optional Extension to the ID for the Sales Public Distribution list.D. Set Message Recipient on Message Page to Pubic Distribution and then select the Sales Distribution List.



QUESTION 87You persuade your customer to buy another Brooktrout card for their Cisco Unity Bridge server as messagesfrom the Cisco Unity server to an Octel node take too long to be delivered. How do you determine if thiscorrected their problem?

A. Run the Bridge Analog Network and Node Analyzer to monitor the analog activity.B. Check the Latency Report provided by the Bridge Traffic Analyzer.C. Open the UOmni folder on the Cisco Unity Bridge server and watch the message flow to the Octel node.

D. Use the Port Usage Analyzer Utility to track port utilization.



QUESTION 88Your customer has an NEC 2400 telephone system. What is the approved integration method for this phonesystem?

A. SIPB. SerialC. SSCPD. Analog



QUESTION 89Your client is concerned about virus attacks on the Cisco Unity Unified Messaging server. What would help toprevent virus attacks?

A. Install Microsoft Exchange Virus Scanner on the Cisco Unity server.B. Install Cisco IP Communications Virus Scan software on the Cisco Unity server.C. Install Cisco Security Agent on the Cisco Unity server.D. There is no need for additional software because Cisco Unity includes virus protection software.




QUESTION 90Your client would like to be able to back up and restore the entire Cisco Unity server, including the operatingsystem and SQL database, in case of a catastrophic failure of the Cisco Unity server. Which Cisco Unity orthird-party utility would you tell them to use?

A. Cisco Unity Disaster Recovery Backup and Restore utilitiesB. Cisco Unity Database Recovery toolC. Symantec/Veritas Backup ExecD. Cisco Unity Disaster Recovery Backup and Restore utilities with full backup options selected

Correct Answer: D



QUESTION 91Your client recently deleted a subscriber who was the owner of multiple call handlers on the Cisco Unity system.These call handlers have ceased to function properly. Which Cisco Unity utility can be used to identify these callhandlers, and if desired, automatically fix them?

A. Call Handler RecoveryB. Audio Text ManagerC. db WalkerD. SQL Optimizer



QUESTION 92You are configuring a Cisco Unity Unified Messaging system to communicate with a non-Cisco voice-mailsystem that uses the AMIS protocol. As a part of your work, you use the Configuration Manager utility. Whenyou press the Create AMIS Account button, what has been created?

A. the AMIS account and AMISIn and AMISOut mailboxesB. the AMIS account and mailboxC. the UOmni account and mailboxD. the UAMIS account and mailbox



QUESTION 93You are the network administrator at Company . Company has a Cisco Unity system. The Company CEOwants a report that lists the distribution lists available through the Cisco Unity directory.Which report should yourun?

A. Distribution.B. Distribution Lists.C. Global Address Lists.D. Private Distribution Lists.



QUESTION 94You are a Cisco Unity subscriber. Which of the following can you manage using the Cisco Unity Assistant?(choose three)

A. Password.Page 23 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

B. Class of service.C. Message playback.D. Message notification.

Correct Answer: ACDSection: (none)Explanation


QUESTION 95How will the Company system manager manage to get callers to listen to the greeting in a call handler withoutinterrupting it?

A. Set the reprompt to I.B. Assign an extension that disallows all Caller inputs.C. Uncheck the Allow Caller Input field.D. Do not program any One Key Menu options.



QUESTION 96Which functions can you perform with the Cisco Unity Status Monitor when checking your Cisco Unity serverstatus? (Choose two.)

A. Check to see if the Unity Text to Speech engine is using kernel memory.B. Check to see if the Cisco Unity server is running or not.C. Check the system memory on the server.D. Determine if during shutdown of the server, you want to wait until all calls are finished before the server

goes down or you want to send a voice message before terminating all calls.

Correct Answer: BDSection: (none)Explanation


QUESTION 97Which of the following reports will allow you to obtain information regarding the access frequency of different

call handlers on an extensive call handler touring plan?

A. Call Routing.B. Call Handler Routing access.C. Call Handler Traffic.D. Call Handler Access.



QUESTION 98You are the Cisco Unity system administrator at Company . One of the Cisco Unity subscribers' voice-mailaccounts is locked. How would you be able to determine when the account was locked?

A. Run the Failed Logon Report.B. Run the Locked Account Report.C. Run the Voice-mail Accounts Report.D. Run the Active Directory Users and Computers (ADUC) Locked Account Report.



QUESTION 99Which of the following are standard features of the Cisco Unity software? (Choose two.)


A. voice mailB. fax notificationC. multiple languagesD. RSA enhanced security

Correct Answer: ADSection: (none)Explanation


QUESTION 100You are a Cisco Unity system administrator at Company . You want to add subscribers to the Cisco Unitysystem.What should you do before you add the subscribers?

A. set up distribution listsB. set up record voice name

C. set up alternate extensionsD. set up message notification



QUESTION 101You are a Cisco Unity system administrator at Company . You want to add subscribers to the Cisco Unitysystem. What is the first thing you should do in Cisco Unity before you add a subscriber?

A. Configure the email accountB. Configure the account policyC. Configure the class of serviceD. Configure the subscriber templates



QUESTION 102You are a Cisco Unity system administrator at Company . You are creating new accounts. You want Cisco Unityto lock the voice-mail account if there are more than five invalid password entries for these accounts.Whatwould give you control over these settings"?

A. account policyB. class of servicesC. user security containersD. active directory users and computers (ADUC) account policies



QUESTION 103What happens when you as the Internet subscriber call into Cisco Unity to check your voice-mail messages?

A. You hear e-mail through Text-To-Speech (TTS).B. You need a password.C. You do not have telephone access to voice-mail messages.D. You contact the company receptionist for voice-mail access.



QUESTION 104Page 25 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

In the architecture diagram below, which component should be in the box labeled with the question mark?

A. Unity Telephony Integration Manager.B. AV-Cisco TSP Manager.C. Media Master.D. Conversation.


Explanation/Reference:End of Document

Page 26 of 26









QUESTION 107You are attempting to address a message by extension to a colleague on a different Cisco Unity server inanother city. Cisco Unity only gives you a match for the Sales Department distribution list at your locationbecause of an overlapping dial plan.You have confirmed your colleague's extension number as 4110. How doyou solve this issue?

A. Send the message by spelling the name.B. Allow Bind Addressing on Primary Location.C. Change search option to Dialing Domain on Primary Location.D. Change search option to Global Directory on Primary Location.








QUESTION 109Which of the following reports will allow you to obtain information regarding the access frequency of differentcall handlers on an extensive call handler touring plan?

A. Call Routing.B. Call Handler Routing access.C. Call Handler Traffic.D. Call Handler Access.

















Correct Answer: C












QUESTION 116What happens when a subscriber who owns a call handler is deleted from Cisco Unity 5.0?

A. The Cisco Unity program reassigns ownership of call handlers to the subscriber entered on the system >configuration page of the system administration screens.

B. The Cisco Unity program automatically deletes the associated Microsoft Active Directory account.C. The Cisco Unity program prompts the user to choose a different subscriber to reassign to the deleted

subscriber's call handlers.D. The Cisco Unity program prompts the user to run DbWalker Utility to fix the orphaned call handler.













QUESTION 119You are a Cisco Unity system administrator at Company . You want to add subscribers to the Cisco Unitysystem.What should you do before you add the subscribers?

A. set up distribution listsB. set up record voice nameC. set up alternate extensionsD. set up message notification











QUESTION 122What is the proper sequence for installing software on the Cisco Unity 5.0 server in a 24-port voicemail onlyconfiguration with the message store located on-box?

A. Windows 2003, Cisco Unity Preparation Assistant, SQL Server 2000, Microsoft Exchange Server, ActiveDirectory Schema Extension, Cisco Unity Installation and Configuration Assistant

B. Windows 2003, MSDE, Cisco Unity System Preparation Assistant, Exchange Server System ManagementTools, Cisco Unity Installation and Configuration Assistant

C. Windows 2000, SQL, Cisco Unity System Preparation Assistant, ForestPrep, Microsoft Exchange Server,Active Directory Schema Extension, Cisco Unity Installation and Configuration AssistantPage 9 of 26Exam Name: Implementing Cisco Unified MessagingExam Type: CiscoExam Code: 642-105 Total Questions: 104

D. Windows 2003, MSDE, Cisco Unity System Preparation Assistant, ForestPrep and DomainPrep, MicrosoftExchange Server, Active Directory Schema Extension, Cisco Unity Installation and Configuration Assistant



QUESTION 123A customer moved from G.711 to G.729A codec. Users now notice a difference between the audio quality ofvoicemail prompts and messages. Which utility could alleviate this problem?

A. Audio StatB. Set Wav FormatC. Codec ConverterD. Audio Text Manager













Correct Answer: CSection: (none)

Explanation
















QUESTION 130You are the network administrator at Company . Company has a Cisco Unity system. The Company CEO

wants a report that lists the distribution lists available through the Cisco Unity directory.Which report should yourun?









certifyme - gratis exam 642-105. exam a question 1 your customer has asked you to install a 24 port...

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