2018 EDITIONS 29 APRIL - 1 MAY 13 - 15 NOVEMBER

AU +61 3 9028 2223 | UAE +971 4 563 7316 | MY +60 3 2742 1357 | RO +40 3 6942 6935kpiinstituteorg

DUBAI UAE

Driving superior business performance by embracing benchmarking methodologies

Over the last years the team at The KPI Institute

Documented 8000+ KPIs from 16 functional areas and 25 industries Reviewed 1000+ performance reports from 125 countries Referenced 30000+ resources as part of the documentation process

Key business benefits

Reach performance improvement by receiving guidance and international benchmarking expertise Achieve excellence in your organizational processes by applying benchmarking best practices Attain superior results by managing performance gaps based on benchmarked data

CERTIFIEDBENCHMARKING PROFESSIONAL

Frameworkv 20 2017

BENCHMARKING

C-B

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2

Course overview

Participantsrsquo profile Benefits

Learning objectives

The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance followed by the analysis of the best practices behind that success Benchmarking offers the opportunity to compare an organizationrsquos performance against industry competitors noting strengths weaknesses and different ways of executing projects As successful businesses constantly focus on improving the quality of their processes products and services benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization through finding and implementing best practices

Professionals interested in  benchmarking practices

Topmiddlelower management professionals

Experts from both delivery and support functions

Persons interested in benchmarking practices data analysis and comparison as well as performance improvement Entrepreneurs analysts and professionals from different fields interested in acquiring the knowledge needed to understand benchmarking processes and methodologies

Executives operational managers and analysts professionals from topmiddlelower management regardless of their field of expertise will be able to improve organizational performance through internal benchmarking practices

Experts in finance accounting project management human resources sales marketing logistics quality control and improvement strategyplanning and operations will learn how their current processes and approaches regarding KPIs can be improved

Improve your organizational processes by applying benchmarking best practices

Link benchmarked data to your organizational strategy and performance objectives

Set up and apply a benchmarking plan in your own organization in order to increase competitiveness

Acquire strong competitive insights from benchmarking specialistsrsquo experience and best practices examples to suit your organizationrsquos reality

Associate benchmarking objectives with the organizational strategy

Design a benchmarking plan for your organization Understand the fundamentals of benchmarking methodologies Assess performance gaps according to benchmarked data Select the relevant benchmarks and establish a monitoring process

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3

AgendaIntroduction to Benchmarking

Day 1

Day 2

Day 3

Data Collection amp Analysis

Value Generation

Benchmarking Overview KPIs and Performance Benchmarking

Types of Benchmarking

Data collection

Insight generation

Improvement process

Ethics in Benchmarking

Review amp Evaluation Test

Data analysisBenchmarking Methodologies

Benchmarking Methodologies

0900-1630 0900-1630 0900-1600

What is Benchmarking Definitions and terminology The advantages of Benchmarking Governance Six Sigma and process improvement

Aligning benchmarking to strategy Value added by KPIs

Formal vs Informal Benchmarking Performance Benchmarking Process Benchmarking Strategic Benchmarking Benchmarking approaches

Data validation with quality standards

International data reporting standards

Data collection process Data collection methods and tools Data adjustment

Formulate initiatives to close performance gaps

Initiatives formulation techniques Develop a portfolio of initiatives

Implementation road map Factors influencing the implementation

Change management Monitoring and reporting tools

Legal issues in Benchmarking Ethical issues in Benchmarking Data analysis techniques

Identification and analysis of performance gaps

Benchmarking stages APQC methodology Camp RC model TRADE methodology Motorola model Kaiser associates ATampT IBM methodology Xerox methodology TKIrsquos methodology Choosing the suitable methodology

Scoping Cost-benefit analysis Benchmarking team Benchmarking partners identification Process documentation Data collection plan

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content

Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps

Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices

Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization

Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials

Videos

Webinars

Additional resources

Fact sheets Infographics

Benchmarking process architecture

Premium subscription on smartKPIscom

Couse slides Course notes Course quiz

11 Videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

Selected benchmarking articles

Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques

The Benchmarking Infographic The KPI Infographic

Graphic representation of the main benchmarking phases

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitator

Alina Miertoiu

Testimonials

Business Research AnalystThe KPI Institute

Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples

Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance

As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data

As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca

Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+

ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo

ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo

ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo

ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo

Dhruv GoswamiApplied Corrossion Technology UAE

Abdul Salam EdavalathEngineer DEWA

Mariam Abdullah Al Darmaki AMMROC UAE

Zuhair SiddiquiTakreer - ADNOC UAE

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

13 - 15 November

29 April - 1 May

The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $3000

US $3000

US $2900

US $2900

US $2700

US $2700

by 13 October

by 29 March

US $2500

US $2500

6 November

24 April

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

AccommodationVenue

The KPI Institute Marketplace

+971 4 563 7316 +971 5 5787 6427

officekpiinstituteorg

kpiinstituteorg

Linkedin Facebook Twitter

For more detailsOrganize this training course in-house

Course fees

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2

Course overview

Participantsrsquo profile Benefits

Learning objectives

The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance followed by the analysis of the best practices behind that success Benchmarking offers the opportunity to compare an organizationrsquos performance against industry competitors noting strengths weaknesses and different ways of executing projects As successful businesses constantly focus on improving the quality of their processes products and services benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization through finding and implementing best practices

Professionals interested in  benchmarking practices

Topmiddlelower management professionals

Experts from both delivery and support functions

Persons interested in benchmarking practices data analysis and comparison as well as performance improvement Entrepreneurs analysts and professionals from different fields interested in acquiring the knowledge needed to understand benchmarking processes and methodologies

Executives operational managers and analysts professionals from topmiddlelower management regardless of their field of expertise will be able to improve organizational performance through internal benchmarking practices

Experts in finance accounting project management human resources sales marketing logistics quality control and improvement strategyplanning and operations will learn how their current processes and approaches regarding KPIs can be improved

Improve your organizational processes by applying benchmarking best practices

Link benchmarked data to your organizational strategy and performance objectives

Set up and apply a benchmarking plan in your own organization in order to increase competitiveness

Acquire strong competitive insights from benchmarking specialistsrsquo experience and best practices examples to suit your organizationrsquos reality

Associate benchmarking objectives with the organizational strategy

Design a benchmarking plan for your organization Understand the fundamentals of benchmarking methodologies Assess performance gaps according to benchmarked data Select the relevant benchmarks and establish a monitoring process

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3

AgendaIntroduction to Benchmarking

Day 1

Day 2

Day 3

Data Collection amp Analysis

Value Generation

Benchmarking Overview KPIs and Performance Benchmarking

Types of Benchmarking

Data collection

Insight generation

Improvement process

Ethics in Benchmarking

Review amp Evaluation Test

Data analysisBenchmarking Methodologies

Benchmarking Methodologies

0900-1630 0900-1630 0900-1600

What is Benchmarking Definitions and terminology The advantages of Benchmarking Governance Six Sigma and process improvement

Aligning benchmarking to strategy Value added by KPIs

Formal vs Informal Benchmarking Performance Benchmarking Process Benchmarking Strategic Benchmarking Benchmarking approaches

Data validation with quality standards

International data reporting standards

Data collection process Data collection methods and tools Data adjustment

Formulate initiatives to close performance gaps

Initiatives formulation techniques Develop a portfolio of initiatives

Implementation road map Factors influencing the implementation

Change management Monitoring and reporting tools

Legal issues in Benchmarking Ethical issues in Benchmarking Data analysis techniques

Identification and analysis of performance gaps

Benchmarking stages APQC methodology Camp RC model TRADE methodology Motorola model Kaiser associates ATampT IBM methodology Xerox methodology TKIrsquos methodology Choosing the suitable methodology

Scoping Cost-benefit analysis Benchmarking team Benchmarking partners identification Process documentation Data collection plan

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content

Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps

Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices

Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization

Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials

Videos

Webinars

Additional resources

Fact sheets Infographics

Benchmarking process architecture

Premium subscription on smartKPIscom

Couse slides Course notes Course quiz

11 Videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

Selected benchmarking articles

Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques

The Benchmarking Infographic The KPI Infographic

Graphic representation of the main benchmarking phases

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitator

Alina Miertoiu

Testimonials

Business Research AnalystThe KPI Institute

Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples

Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance

As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data

As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca

Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+

ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo

ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo

ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo

ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo

Dhruv GoswamiApplied Corrossion Technology UAE

Abdul Salam EdavalathEngineer DEWA

Mariam Abdullah Al Darmaki AMMROC UAE

Zuhair SiddiquiTakreer - ADNOC UAE

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

13 - 15 November

29 April - 1 May

The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $3000

US $3000

US $2900

US $2900

US $2700

US $2700

by 13 October

by 29 March

US $2500

US $2500

6 November

24 April

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

AccommodationVenue

The KPI Institute Marketplace

+971 4 563 7316 +971 5 5787 6427

officekpiinstituteorg

kpiinstituteorg

Linkedin Facebook Twitter

For more detailsOrganize this training course in-house

Course fees

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3

AgendaIntroduction to Benchmarking

Day 1

Day 2

Day 3

Data Collection amp Analysis

Value Generation

Benchmarking Overview KPIs and Performance Benchmarking

Types of Benchmarking

Data collection

Insight generation

Improvement process

Ethics in Benchmarking

Review amp Evaluation Test

Data analysisBenchmarking Methodologies

Benchmarking Methodologies

0900-1630 0900-1630 0900-1600

What is Benchmarking Definitions and terminology The advantages of Benchmarking Governance Six Sigma and process improvement

Aligning benchmarking to strategy Value added by KPIs

Formal vs Informal Benchmarking Performance Benchmarking Process Benchmarking Strategic Benchmarking Benchmarking approaches

Data validation with quality standards

International data reporting standards

Data collection process Data collection methods and tools Data adjustment

Formulate initiatives to close performance gaps

Initiatives formulation techniques Develop a portfolio of initiatives

Implementation road map Factors influencing the implementation

Change management Monitoring and reporting tools

Legal issues in Benchmarking Ethical issues in Benchmarking Data analysis techniques

Identification and analysis of performance gaps

Benchmarking stages APQC methodology Camp RC model TRADE methodology Motorola model Kaiser associates ATampT IBM methodology Xerox methodology TKIrsquos methodology Choosing the suitable methodology

Scoping Cost-benefit analysis Benchmarking team Benchmarking partners identification Process documentation Data collection plan

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content

Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps

Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices

Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization

Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials

Videos

Webinars

Additional resources

Fact sheets Infographics

Benchmarking process architecture

Premium subscription on smartKPIscom

Couse slides Course notes Course quiz

11 Videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

Selected benchmarking articles

Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques

The Benchmarking Infographic The KPI Infographic

Graphic representation of the main benchmarking phases

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitator

Alina Miertoiu

Testimonials

Business Research AnalystThe KPI Institute

Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples

Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance

As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data

As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca

Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+

ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo

ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo

ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo

ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo

Dhruv GoswamiApplied Corrossion Technology UAE

Abdul Salam EdavalathEngineer DEWA

Mariam Abdullah Al Darmaki AMMROC UAE

Zuhair SiddiquiTakreer - ADNOC UAE

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

13 - 15 November

29 April - 1 May

The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $3000

US $3000

US $2900

US $2900

US $2700

US $2700

by 13 October

by 29 March

US $2500

US $2500

6 November

24 April

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

AccommodationVenue

The KPI Institute Marketplace

+971 4 563 7316 +971 5 5787 6427

officekpiinstituteorg

kpiinstituteorg

Linkedin Facebook Twitter

For more detailsOrganize this training course in-house

Course fees

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

The ldquoCertified Benchmarking Professionalrdquo training provides an interactive practice-based learning environment in which participants focus on

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Pre-requisite reading ndash go through a series of documents to better understand the core-course content

Analyzing how to ensure a successful benchmarking study by following a well-defined process selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps

Examining practical insights for developing a benchmarking plan along with aspects pertaining to the assessment of data collection and governance data analysis process and benchmarking best practices

Gaining both theoretical knowledge and practical skills in benchmarking research which will enable them to start a benchmarking implementation project in their own organization

Forum discussions ndash initiate a discussion and contribute in a discussion opened by another participant Action plan ndash create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Attendance (hard copy) after participating at the 3 days of on-site training course Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certified Benchmarking Professional diploma (hard copy) after you have successfully completed all of the 3 stages of the learning experience

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials

Videos

Webinars

Additional resources

Fact sheets Infographics

Benchmarking process architecture

Premium subscription on smartKPIscom

Couse slides Course notes Course quiz

11 Videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

Selected benchmarking articles

Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques

The Benchmarking Infographic The KPI Infographic

Graphic representation of the main benchmarking phases

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitator

Alina Miertoiu

Testimonials

Business Research AnalystThe KPI Institute

Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples

Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance

As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data

As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca

Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+

ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo

ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo

ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo

ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo

Dhruv GoswamiApplied Corrossion Technology UAE

Abdul Salam EdavalathEngineer DEWA

Mariam Abdullah Al Darmaki AMMROC UAE

Zuhair SiddiquiTakreer - ADNOC UAE

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

13 - 15 November

29 April - 1 May

The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $3000

US $3000

US $2900

US $2900

US $2700

US $2700

by 13 October

by 29 March

US $2500

US $2500

6 November

24 April

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

AccommodationVenue

The KPI Institute Marketplace

+971 4 563 7316 +971 5 5787 6427

officekpiinstituteorg

kpiinstituteorg

Linkedin Facebook Twitter

For more detailsOrganize this training course in-house

Course fees

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials

Videos

Webinars

Additional resources

Fact sheets Infographics

Benchmarking process architecture

Premium subscription on smartKPIscom

Couse slides Course notes Course quiz

11 Videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

Selected benchmarking articles

Advanced Data Adjustment Advanced Data Comparison Techniques Benchmarking Quotes Conjoint Analysis Data Collection Delphi Analysis Project Management Techniques

The Benchmarking Infographic The KPI Infographic

Graphic representation of the main benchmarking phases

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitator

Alina Miertoiu

Testimonials

Business Research AnalystThe KPI Institute

Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples

Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance

As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data

As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca

Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+

ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo

ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo

ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo

ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo

Dhruv GoswamiApplied Corrossion Technology UAE

Abdul Salam EdavalathEngineer DEWA

Mariam Abdullah Al Darmaki AMMROC UAE

Zuhair SiddiquiTakreer - ADNOC UAE

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

13 - 15 November

29 April - 1 May

The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $3000

US $3000

US $2900

US $2900

US $2700

US $2700

by 13 October

by 29 March

US $2500

US $2500

6 November

24 April

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

AccommodationVenue

The KPI Institute Marketplace

+971 4 563 7316 +971 5 5787 6427

officekpiinstituteorg

kpiinstituteorg

Linkedin Facebook Twitter

For more detailsOrganize this training course in-house

Course fees

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitator

Alina Miertoiu

Testimonials

Business Research AnalystThe KPI Institute

Alina Miertoiu is a Business Research Analyst at The KPI Institute a research institute specialized in business performance considered today the global authority on Key Performance Indicators research and education She is a Certified KPI Professional and her research activity in the Performance Management field has resulted in the documentation of +300 Key Performance Indicators examples

Moreover Alinarsquos activity in the field of Performance Management and Performance Improvement also consists of writing research based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance

As a research analyst one of Alinarsquos significant research programs focused on developing a benchmarking study in the utilities sector for four major utilities Water Gas Electricity Generation and Electricity Distribution which comprises worldwide data

As an educator Alina developed implemented and manages the tutoring program of The College of Political Administrative and Communication Sciences from Cluj-Napoca

Alina is currently enrolled as a PhD candidate at the Doctoral School of Public Administration Her academic qualifications are in the field of Administration and she has a bachelor in European Administration and a master degree in NGO Management completed by an international certification in Social Entrepreneurship issued by Erasmus+

ldquoThe training gave me the right understanding about the process starting with identification to alignment strategy and performance measurement which will really add value to the organizationrdquo

ldquoThank you very much for a productive and informative course The trainer was very organized and professional during the whole training I will not hesitate to recommend your services to anyone who needs your expertise Thank you very much and I am looking forward to work with you in the futurerdquo

ldquoWell organized The facilitator shared an excellent view on how to apply the performance theory in practical conceptsrdquo

ldquoThe course content was very valuable and excellent We can effectively use the information and methods provided in this course in our jobrdquo

Dhruv GoswamiApplied Corrossion Technology UAE

Abdul Salam EdavalathEngineer DEWA

Mariam Abdullah Al Darmaki AMMROC UAE

Zuhair SiddiquiTakreer - ADNOC UAE

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

13 - 15 November

29 April - 1 May

The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $3000

US $3000

US $2900

US $2900

US $2700

US $2700

by 13 October

by 29 March

US $2500

US $2500

6 November

24 April

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

AccommodationVenue

The KPI Institute Marketplace

+971 4 563 7316 +971 5 5787 6427

officekpiinstituteorg

kpiinstituteorg

Linkedin Facebook Twitter

For more detailsOrganize this training course in-house

Course fees

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

13 - 15 November

29 April - 1 May

The H HotelOne Sheikh Zayed RoadDubai United Arab EmiratesPO Box 125511

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $3000

US $3000

US $2900

US $2900

US $2700

US $2700

by 13 October

by 29 March

US $2500

US $2500

6 November

24 April

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

AccommodationVenue

The KPI Institute Marketplace

+971 4 563 7316 +971 5 5787 6427

officekpiinstituteorg

kpiinstituteorg

Linkedin Facebook Twitter

For more detailsOrganize this training course in-house

Course fees

Certified Benchmarking Professional Dubai

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8

Registration

marketplacekpiinstituteorg

3 ways to register Registration form

Participant details

Payment

Online

Direct contact

Registration form

Credit card

Bank transfer

Call us and we will assist you through the registration process

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Date

Phone

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Email us with your registration details

Pay by credit card using the online facility

Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer

CONNECTED PERFORMANCE TRAINING INSTITUTE (Middle East Division Office The KPI Institute)Regalia Business Centre 1st floor Office 101 ndash Suite 11Baysquare Building 3 Business BayPOBOX 213297 Dubai UAET +971 4 563 7316M +971 557876427

Teodora GorskiteogorskikpiinstitutecomT +971 4 563 7316

Alexandru MunteanalexmunteankpiinstitutecomM +40 7 4706 0997

1 Send an email containing your contact details and registration request

2 An email confirmation containing the tax invoice and bank account details will be sent to you

3 Proceed with the attendance fee payment by bank transfer

4 Send through email the proof of the payment transaction completion

5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)

By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances

If there are no other standing agreements this form represents a valid contract between the parties

I agree to the above terms and conditions

MrsMr

Registration cancellation procedure

Term of Agreement

Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than2weeksbeforeits start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund

Company stamp

EUROPEAN DIVISION

HEADQUARTERSSE ASIA DIVISION

MIDDLE EAST DIVISION

SIBIU OFFICE

MELBOURNE OFFICEKUALA LUMPUR OFFICE

DUBAI OFFICE

Sibiu City CenterSomesului Street No 3 550003

Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997

Lifelab Building198 Harbour Esplanade Suite 606Melbourne Docklands VIC 3008 AU

T +61 3 9028 2223 M +61 4 2456 8088

Wisma UOA IIJalan Pinang 21 Unit 14-13 50450

Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135

Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3

213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427

officekpiinstituteorg bull wwwkpiinstituteorg