certified servers guide - np 3.2 - 3.5

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385A0709-05 Rev. A3

RE41,292

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Revision HistoryName of Guide: Certified Servers Guide

Revision Modification Date Description

A0 March 2010 The main changes from NICE Perform Release 3.2 Certified Servers Guide (CSG) are as follows:

• CSG 3.2/3.5 contains the updated server and workstation requirements for NICE Perform Release 3.2 and NICE Perform Release 3.5 (see page 15).

• Partitioning Requirements were revised and also added to the Excel version of the CSG 3.2/3.5 (see the relevant Server’s Partitioning Requirements on page 15).

• Text Analysis Server specifications were added (see page 83).

• Windows 7 support for Workstations was added to the CSG 3.2/3.5 (see page 118).

• OS/SQL Service Packs information is now part of the CSG 3.2/3.5.

• .NET 3.5 SP1 is now a prerequisite for all servers and workstations.

• Windows 2008 R2 and SQL 2008 R2 were added to the CSG 3.2/3.5 in order to indicate they are not yet supported and to avoid confusion.

• Active VoIP Logger support for Windows 2008 (32-bit) is now NICE Approval due to 3rd party software components which are not supported with Windows 2008 (32-bit).

• Windows 2000 is no longer indicated as a supported OS for Workstations in CSG 3.2/3.5 as NICE Perform Release 3.5 does not support Windows 2000 Workstations.

• NMS is no longer detailed in the CSG 3.2/3.5.

• Validated Server Types are no longer listed in the CSG.

A1 July 2010 The main changes from Rev. A0 to Rev. A1 are:

• Added NICE Perform components support for Windows 2008 R1/R2. See Server Requirements on page 15.

• New partitioning requirements (HDD size agnostic). See page 15.

• Added new configurations:

• Semi-Distributed NICE Perform Server on page 23

• Unified Recorder on page 62

• Added new High End Database Hardware Platform on page 131.

• Live migration and Sentinel support with Microsoft Hyper-V. See page 157.

• Citrix Xen Support. See page 160.

• Updates on SQL and RAM requirements. See page 187.

• Simplified and extended DAT72/DAT160 archiving support. See page 193.

• Dialogic updates including a more server agnostic certification. See page 195.

• NEL updates for NP3.2. See page 220.


A2 January 2011 • RTI Connect server and Interact server requirements were added. See Server Requirements on page 15.

• Windows 2008 R1/R2 support was added for Interactions Center and Applications Server cluster.

• vSphere 4.0/4.1 support with new sizing was added. See Supported Components for Server Consolidation - vSphere 4.0/4.1 on page 147.

• Workstation hardware requirements were consolidated to one platform. See Workstation Requirements on page 117.

• Sentinel specifications updates were added following the latest NICE Sentinel release. See:

• NICE Sentinel (1 - 20 Monitored Servers) on page 86.

• NICE Sentinel (21 - 100 Monitored Servers) on page 89

• NICE Sentinel (101 - 200 Monitored Servers) on page 92

• Server platform consolidation (Hardware platforms 1&2 and Blade platforms 1&2 are consolidated) was added. See:

• Standard Hardware Platform Minimum Requirements on page 128

• Blade Hardware Platform Minimum Requirements on page 131.

• NICE Performance on SAN with a list of supported components and requirement was added. See Boot from SAN on page 205.

• Cisco UCS server was added as a supported hardware platform. Server Requirements on page 15.

• Cluster support on VMware was added. See Virtualization on page 139.

• SQL Enterprise Edition on 32 bit is no longer supported and was removed.

• Updated Dialogic Boards chapter. See Dialogic Boards on page 195.


A3 May 2011 • PO Server and Workstation requirements were updated

• Updated Database SQL and RAM Guidelines for upgrades and new installations

• Updated requirements for SAN using RAID Groups in Database and Data Mart servers

• Updated Virtualization information

• Microsoft Windows 7 64-bit for client side applications

• Updated Partitioning Requirements for Cluster Servers, Screen Logger, and more


Contents

1Server Requirements 15

Unified Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Unified Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Semi-Distributed NICE Perform Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Semi-Distributed Cluster NICE Perform Server . . . . . . . . . . . . . . . . . . . . . . . . . .26Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Clustered Applications Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Clustered Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Semi-Distributed Database and Data Mart Server . . . . . . . . . . . . . . . . . . . . . . .41Semi-Distributed Database and Data Mart Cluster Server . . . . . . . . . . . . . . . . .44Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Clustered Interactions Center Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50VoIP Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53Branch VoIP Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56NiceScreen Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Unified Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Data Mart Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Data Mart Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68Telephony Services Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71Storage Center Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74Content Analysis Server - Word Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77Content Analysis Server - Speech to Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80Content Analysis Server - Text Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83NICE Sentinel (1 - 20 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Contents 9

NICE Perform® Release 3.2/3.5: Certified Servers Guide (Rev. A3)Confidential and Proprietary Information of NICE Systems Ltd.

NICE Sentinel (21 - 100 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . .89NICE Sentinel (101 - 200 Monitored Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . .92Windows Media Streaming (WMS) Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95Application Delivery Server (Terminal Server or Citrix Server) . . . . . . . . . . . . .98Small Medium Business (SMB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101ITI Connect Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104PO Server 1-10000 Agents Using Content Administration Only . . . . . . . . . . .107PO Server 1-2000 Agents Using DC and/or RTAM and/or RTPO . . . . . . . . . . .110PO Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

2Workstation Requirements 117

Workstation Requirements - Specification Tables . . . . . . . . . . . . . . . . . . . . . .118Specification Table 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118Specification Table 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122Specification Table 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

3Hardware Platforms 127

Standard Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . .128High End Database Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130Blade Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . . . .131Cluster Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . . . .132NICE Sentinel Hardware Platform (1- 20 Monitored Servers) . . . . . . . . . . . . . .133NICE Sentinel Hardware Platform (21- 100 Monitored Servers) . . . . . . . . . . . .133NICE Sentinel Hardware Platform (101- 200 Monitored Servers) . . . . . . . . . . .134Workstation Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . .134Branch VoIP Logger Hardware Platform Minimum Requirements . . . . . . . . . .135PO Server Hardware Platform Minimum Requirements . . . . . . . . . . . . . . . . . .136PO Server Blade Hardware Platform Minimum Requirements . . . . . . . . . . . . .137

10 Contents


FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

4Virtualization 139

General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140Virtualization with VMWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

VMWare - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140Supported Components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141Supported Components for Server Consolidation - ESX 3.5 . . . . . . . . . . . . . .142Supported Components for Server Consolidation - vSphere 4.0/4.1 . . . . . . . .147

Virtualization with Microsoft Hyper-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Microsoft Hyper-V - Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Microsoft Hyper-V Configuration - Specifications and Guidelines . . . . . . . . . .157

Virtualization with Citrix Xen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160Supported components for VDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

5Partitioning Requirements 161

Unified Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .163Unified Cluster Server - Windows 2003 - Partitioning Requirements . . . . . . .164Unified Cluster Server - Windows 2008 - Partitioning Requirements . . . . . . .165Semi-Distributed NICE Perform Server - Partitioning Requirements . . . . . . .166Semi-Distributed Cluster NICE Perform Server - Windows 2003 Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167Semi-Distributed Cluster NICE Perform Server - Windows 2008 Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168Semi-Distributed Database and Data Mart Server - Partitioning Requirements . 169Semi-Distributed Database and Data Mart Clustered Server - Windows 2003- Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170Semi-Distributed Cluster and Data Mart Clustered Server - Windows 2008 - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171Multi Channel Interaction Center - Partitioning Requirements . . . . . . . . . . . .172

11 Contents


Unified Recorder - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .172Applications Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . .173Clustered Applications Server - Windows 2003 - Partitioning Requirements .173Clustered Applications Server - Windows 2008 - Partitioning Requirements .173Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .174Clustered Database Server - Windows 2003 - Partitioning Requirements . . .174Clustered Database Server - Windows 2008 - Partitioning Requirements . . .175Interactions Center Server - Partitioning Requirements . . . . . . . . . . . . . . . . . .176Clustered Interactions Center Servers - Windows 2003 - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176Clustered Interactions Center Servers - Windows 2008 - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176VoIP Logger Server / Branch VoIP Logger (RAID 1 / RAID 5) . . . . . . . . . . . . .177NiceScreen Logger Server - Partitioning Requirements . . . . . . . . . . . . . . . . .177Data Mart Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . .178Clustered Data Mart Server - Windows 2003 - Partitioning Requirements . . .179Clustered Data Mart Server - Windows 2008 - Partitioning Requirements . . .180Windows Media Stream Server - Partitioning Requirements . . . . . . . . . . . . . .180Telephony Services Server - Partitioning Requirements . . . . . . . . . . . . . . . . .180Storage Center Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . .181Desktop Analytics Server - Partitioning Requirements . . . . . . . . . . . . . . . . . .181ITI Connect - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181Content Analysis Server - Word Search - Partitioning Requirements . . . . . . .181Content Analysis Server - Speech to Text - Partitioning Requirements . . . . .182Content Analysis Server - Text Analysis - Partitioning Requirements . . . . . .182NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements . . . . . .183NICE Sentinel (21-100 Monitored Servers) and Nice Sentinel (101-200 Monitored Servers) - Partitioning Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183SMB - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184PO Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185PO Database Server - Partitioning Requirements . . . . . . . . . . . . . . . . . . . . . .185

12 Contents


6SQL Server and RAM Requirements for New Installations 187

SQL Server and RAM Requirements - Guidelines for New Installations . . . . .188

7Backup Devices 193

Certified Backup Devices per Server Type . . . . . . . . . . . . . . . . . . . . . . . . . . . .194

8Dialogic Boards 195

Certified Dialogic Boards: Analog Boards - JCT . . . . . . . . . . . . . . . . . . . . . . .196Certified Dialogic Boards: Analog Boards - DIVA . . . . . . . . . . . . . . . . . . . . . .199Certified Dialogic Boards: Digital Boards - JCT . . . . . . . . . . . . . . . . . . . . . . . .200Certified Dialogic Boards: Digital Boards - HMP DNI . . . . . . . . . . . . . . . . . . . .201Allowed Mixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202Dialogic HMP IP for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203Additional Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

9Boot from SAN 205

NICE Perform Deployment on SAN - Minimum Requirements . . . . . . . . . . . . .206NICE Perform Support on SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Index 209

13 Contents


14 Contents


Chapter 1: Server Requirements


15

1

Server Requirements

Contents

Unified Server .................................................................................................................17

Unified Cluster Server....................................................................................................20

Semi-Distributed NICE Perform Server ........................................................................23

Semi-Distributed Cluster NICE Perform Server ...........................................................26

Applications Server........................................................................................................29

Clustered Applications Server ......................................................................................32

Database Server..............................................................................................................35

Clustered Database Server ............................................................................................38

Semi-Distributed Database and Data Mart Server .......................................................41

Semi-Distributed Database and Data Mart Cluster Server..........................................44

Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) ................................................................................................................................47

Clustered Interactions Center Servers .........................................................................50

VoIP Logger Server.........................................................................................................53

Branch VoIP Logger .......................................................................................................56

NiceScreen Logger Server.............................................................................................59

Unified Recorder.............................................................................................................62

Data Mart Server .............................................................................................................65

Telephony Services Server ............................................................................................71

Storage Center Server....................................................................................................74

Content Analysis Server - Word Search.......................................................................77

Content Analysis Server - Speech to Text....................................................................80

Content Analysis Server - Text Analysis ......................................................................83

NICE Sentinel (1 - 20 Monitored Servers) .....................................................................86

16 Chapter 1: Server Requirements


NICE Sentinel (21 - 100 Monitored Servers) .................................................................89

NICE Sentinel (101 - 200 Monitored Servers) ...............................................................92

Windows Media Streaming (WMS) Server....................................................................95

Application Delivery Server (Terminal Server or Citrix Server)..................................98

Small Medium Business (SMB) ...................................................................................101

ITI Connect Server........................................................................................................104

PO Server 1-10000 Agents Using Content Administration Only ..............................107

PO Server 1-2000 Agents Using DC and/or RTAM and/or RTPO.............................. 110

PO Database.................................................................................................................. 113



Unified Server

Unified Server NOTE: • Legend:

• For operating systems and SQL versions, Yes means supported.

• For software components, Yes means required.

• The Operating System must be installed with the latest service pack certified by NICE.

• The Operating System language for servers must be the English version only.

• SQL Server 64-bit can only be installed on top of a 64-bit operating system.

• The list of NICE certified 3rd party applications is available on ExtraNICE (see http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx)

• Cluster requires an Enterprise edition Operating System.

• Microsoft SQL 2000 is not supported.

NOTE: Language Groups of Analytics:• Group 1: English (US), English (UK), English (AU), English (SA), German, French

(France), French (Canadian), Spanish (Spain), Spanish (South America), Portuguese (Brazil), Italian

• Group 2: Dutch, Portuguese (Portugal)

Table 1-1: Unified Server - Hardware and Software Requirements

Hardware Requirements

Approved Hardware Platforms • Standard Hardware Platform Minimum Requirements on page 128

Partitioning Requirements See Partitioning Requirements on page 161.

Software Requirements

Microsoft Windows Server 2003 R2 SP2 Standard Edition (32-bit) with KB925336

Supported only for upgrades

Microsoft Windows Server 2003 R2 SP2 Enterprise Edition (32-bit) with KB925336


Microsoft Windows 2003 R2 SP2 Standard/Enterprise Edition (64-bit) with KB925336

No

http://new.extranice.com/EIS/AdditionalResources/Security%20Bulletins/Forms/By%20Category.aspx



Unified Server

Microsoft Windows 2008 SP2 Standard/Enterprise Edition (32-bit)

Supported as long as Telephony Services Server and IP Phone Applications are not deployed and the integration supports Windows 2008 (32-bit) (see the IDD).


• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases)

Supported as long as Telephony Services Server, IP Phone Applications and VRSP are not deployed and that the integration supports Windows 2008 (64-bit) (see the IDD).

Microsoft Windows 2008 Standard/Enterprise Edition R2 / R2 SP1 (64-bit)

• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including databases) + A8

Supported as long as Telephony Services Server, IP Phone Applications, Stream Server and VRSP are not deployed and that the integration supports Windows 2008 (64-bit) (see the IDD).

• Microsoft SQL Server 2005 SP3 Standard Edition (32-bit)

• Microsoft SQL Server 2005 SP3 Standard/Enterprise Edition (64-bit)

• Supported only for upgrades

• Require minimum SP3

• See SQL Server and RAM Requirements for New Installations on page 187.

• Microsoft SQL Server 2008 SP1 / SP2 Standard Edition(32-bit)

• Microsoft SQL Server 2008 SP1 / SP2 Standard/Enterprise Edition(64-bit)

• Yes


Microsoft SQL Server 2008 Release 2 Standard/Enterprise Edition (32-bit) or (64-bit)

• Yes


Oracle 10g Database No


Microsoft Windows Installer version 4.5 Yes

.NET Framework Version 3.5 SP1 (English) Yes

Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0, 8.0 or 9.0

Yes

SNMP Service Yes

Enable network COM + access Yes

Table 1-1: Unified Server - Hardware and Software Requirements (Continued)



Unified Server

Enable network DTC access No

Internet Information Services (IIS):

• ASP.NET

• Common files

• Internet Information Services Manager

• World Wide Web Service.

Yes


• SMTP Service

Yes

WMI Services Yes

Additional Notes N/A

Configuration Disable TCP Offload engine on the NIC when using Windows 2003

Table 1-1: Unified Server - Hardware and Software Requirements (Continued)



Unified Cluster Server

Unified Cluster Server NOTE: • Legend:












Table 1-2: Unified Cluster Server - Hardware and Software Requirements


Approved Hardware Platforms • Cluster Hardware Platform Minimum Requirements on page 132




No




No






• Supported as long as IP Phone Applications are not deployed and the integration supports Windows 2008 32-bit (see the IDD)

• Requires Enterprise Edition OS



• Supported as long as IP Phone Applications and VRSP are not deployed and the integration supports Windows 2008 64-bit (see the IDD)



• Utilizing WOW64 (Windows on Windows) translation layer for all certified components (not including. databases) +A8





• Supported only for upgrades


• See SQL Server and RAM Requirements - Guidelines for New Installations on page 188.



• Yes



• Yes







Yes

SNMP Service Yes

Table 1-2: Unified Cluster Server - Hardware and Software Requirements (Continued)





Enable network DTC access Yes


• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes



Table 1-2: Unified Cluster Server - Hardware and Software Requirements (Continued)



Semi-Distributed NICE Perform Server

Semi-Distributed NICE Perform Server NOTE: • Legend:












Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements



• Blade Hardware Platform Minimum Requirements on page 131












No


Supported as long as Telephony Services Server and IP Phone Applications are not deployed and that the integration supports Windows 2008 (32-bit) (see the IDD).



Supported as long as Telephony Services Server, IP Phone Applications and VRSP are not deployed and that the integration supports Windows 2008 (64-bit) (see the IDD).



Supported as long as Telephony Services Server, IP Phone Applications, Stream Server and VRSP are not deployed and that the integration supports Windows 2008 (64-bit) (see the IDD).



No



No


No






Yes

SNMP Service Yes


Table 1-3: Semi-Distributed NICE Perform Server - Hardware and Software Requirements (Continued)






• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes

Additional Notes For the former Semi-Distributed configuration specifications (see the Upgrade Policy for more information), see the NICE Perform Release 3.2 Certified Servers Guide.

Configuration Disable TCP Offload engine on the NIC when using Windows 2003.




Semi-Distributed Cluster NICE Perform Server


NOTE: • Legend:












Table 1-4: Semi-Distributed NICE Perform Server - Hardware and Software Requirements


Approved Hardware Platforms • Clustered HW Platform




No




No






• Supported as long as IP Phone Applications are not deployed and the integration supports Windows 2008 32-bit (see the IDD)












No



No


No






Yes

SNMP Service Yes








• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes

Additional Notes





Applications Server

Applications Server NOTE: • Legend:












Table 1-5: Applications Server - Hardware and Software Requirements











No




Applications Server


Yes



Yes



Yes



No



No


No






Yes

SNMP Service Yes



Table 1-5: Applications Server - Hardware and Software Requirements (Continued)



Applications Server


• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes



Table 1-5: Applications Server - Hardware and Software Requirements (Continued)



Clustered Applications Server

Clustered Applications Server NOTE: • Legend:












Table 1-6: Clustered Applications Server - HW and Software Requirements






No


Supported only for upgrades.


No






• Yes




• Yes




• Yes




No



No


No






Yes

SNMP Service Yes



Table 1-6: Clustered Applications Server - HW and Software Requirements (Continued)





• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes



Table 1-6: Clustered Applications Server - HW and Software Requirements (Continued)



Database Server

Database Server

NOTE: • Legend:












Table 1-7: Database Server - Hardware and Software Requirements


Approved Hardware Platforms • High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 129






Supported only for upgrades that do not include Interaction Analytics.






Database Server




Only for upgrades that do not include Interaction Analytics.



Yes



Yes



• Supported only for upgrades.

• Require minimum SP3.




• Supported



• Supported



Oracle 11 Database No




No

SNMP Service Yes

Table 1-7: Database Server - Hardware and Software Requirements (Continued)



Database Server

Enable network COM + access No



• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-7: Database Server - Hardware and Software Requirements (Continued)



Clustered Database Server

Clustered Database Server NOTE: • Legend:












Table 1-8: Clustered Database Server - HW and Software Requirements


Approved Hardware Platforms • High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 129






No











• Only for upgrades that do not include Interaction Analytics.




• Yes


Microsoft Windows 2008 Standard/Enterprise Edition R2/R2 SP1 (64-bit)


• Yes









• Yes



• Yes



Oracle 11 Database No




No

Table 1-8: Clustered Database Server - HW and Software Requirements (Continued)




SNMP Service Yes




• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes

Additional Notes


Table 1-8: Clustered Database Server - HW and Software Requirements (Continued)



Semi-Distributed Database and Data Mart Server

Semi-Distributed Database and Data Mart Server NOTE: • Legend:












Table 1-9: Semi-Distributed Database and Data Mart Server - HW and Software Requirements







No


No








No



Yes



Yes



• Only for upgrades.





• Yes



• Yes







No

SNMP Service Yes

Table 1-9: Semi-Distributed Database and Data Mart Server - HW and Software Requirements (Continued)







• ASP.NET

• Common files



Required only if Reporter is installed on this server


• SMTP Service


WMI Services Yes



Table 1-9: Semi-Distributed Database and Data Mart Server - HW and Software Requirements (Continued)



Semi-Distributed Database and Data Mart Cluster Server

Semi-Distributed Database and Data Mart Cluster Server NOTE: • Legend:












Table 1-10: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements






No


No


• Yes







No




• Yes




• Yes



• Only for upgrades





• Yes



• Yes







No

SNMP Service Yes



Table 1-10: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements (Continued)





• ASP.NET

• Common files





• SMTP Service


WMI Services Yes



Table 1-10: Semi-Distributed Database and Data Mart Cluster Server - HW and Software Requirements (Continued)



Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO)


NOTE: • Legend:












Table 1-11: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements















No


Integration dependent. See the IDD.



Supported as long as VRSP is not deployed and the integration supports Windows 2008 64-bit.See the IDD.

Microsoft Windows 2008 Standard/Enterprise Edition Release 2 (64-bit)


Supported as long as VRSP is not deployed and the integration supports Windows 2008 64-bit.See the IDD.



No



No


No






No

SNMP Service Yes



Table 1-11: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-11: Interactions Center Server and Multi Channel Interaction Center (Semi-Distributed AQO) - Hardware and Software Requirements (Continued)



Clustered Interactions Center Servers

Clustered Interactions Center Servers NOTE: • Legend:












Table 1-12: Clustered Interactions Center Servers - Hardware and Software Requirements






No




No






• Requires Enterprise Edition OS.

• Integration dependent (see the latest IDD).

• Yes




• Supported as long as VRSP is not deployed and the integration supports Windows 2008 64-bit (see the IDD)

• Yes




• Supported as long as VRSP is not deployed and the integration supports Windows 2008 64-bit (see the IDD)

• Yes



No



No


No






No

SNMP Service Yes



Table 1-12: Clustered Interactions Center Servers - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-12: Clustered Interactions Center Servers - Hardware and Software Requirements (Continued)



VoIP Logger Server

VoIP Logger Server

NOTE: • Legend:












Table 1-13: VoIP Logger Server - Hardware and Software Requirements




(Excluding Cisco UCS)










VoIP Logger Server


No


Yes



No



No



No



No


No






No

SNMP Service Yes



Table 1-13: VoIP Logger Server - Hardware and Software Requirements (Continued)



VoIP Logger Server


• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-13: VoIP Logger Server - Hardware and Software Requirements (Continued)



Branch VoIP Logger

Branch VoIP Logger NOTE: • Legend:












Table 1-14: Branch VoIP Logger - Hardware and Software Requirements


Approved Hardware Platforms • Branch VoIP Logger Hardware Platform Minimum Requirements on page 135




Yes


No


No




Branch VoIP Logger


NICE Approval



No



No



No



No


No



Microsoft Windows Installer version 4.5 No

.NET Framework Version 3.5 SP1 (English) No


No

SNMP Service Yes



Table 1-14: Branch VoIP Logger - Hardware and Software Requirements (Continued)



Branch VoIP Logger


• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes

Additional Notes Up to 50 channels


Table 1-14: Branch VoIP Logger - Hardware and Software Requirements (Continued)



NiceScreen Logger Server


NOTE: • Legend:












Table 1-15: NiceScreen Logger Server - HW and Software Requirements















No


Yes



Yes



Yes



No



No


No






Yes

SNMP Service Yes



Table 1-15: NiceScreen Logger Server - HW and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-15: NiceScreen Logger Server - HW and Software Requirements (Continued)



Unified Recorder

Unified Recorder

NOTE: • Legend:












Table 1-16: Unified Recorder - HW and Software Requirements


Approved Hardware Platforms See Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements on page 130




No


Yes


No




Unified Recorder


• Supported

• Integration dependent (see the latest IDD).




No



No



No



No


No






Yes

SNMP Service Yes



Table 1-16: Unified Recorder - HW and Software Requirements (Continued)



Unified Recorder


• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes

Additional Notes • Interactions Center call rate of up to 4 calls per second.

• Up to 500 VoIP recording channels and 100 screen recording channels.


Table 1-16: Unified Recorder - HW and Software Requirements (Continued)



Data Mart Server

Data Mart Server

NOTE: • Legend:












Table 1-17: Data Mart Server - Hardware and Software Requirements













Data Mart Server


Yes


Only for upgrades that do not include Interaction Analytics



Yes



Yes



• Only for upgrades that do not include Interaction Analytics.





• Yes



• Yes







No

SNMP Service Yes

Table 1-17: Data Mart Server - Hardware and Software Requirements (Continued)



Data Mart Server




• ASP.NET

• Common files



• Yes

• Only if Reporter is installed on this server


• SMTP Service• Yes


WMI Services Yes



Table 1-17: Data Mart Server - Hardware and Software Requirements (Continued)



Data Mart Cluster Server


NOTE: • Legend:












Table 1-18: Data Mart Cluster Server - Hardware and Software Requirements



• High End Database Hardware Platform (Intel Processor Based) Minimum Requirements on page 129





No








• Supported only for upgrades that do not include Interaction Analytics.



• Yes








• Yes









• Yes



• Yes











No

SNMP Service Yes




• ASP.NET

• Common files



• Yes



• SMTP Service• Yes


WMI Services Yes






Telephony Services Server

Telephony Services Server NOTE: • Legend:












Table 1-19: Telephony Services Server - HW and Software Requirements




(HMP only)












No


Supported for Non HMP Environments.For details see Dialogic Boards on page 195.









No



No


No






Yes

SNMP Service Yes



Table 1-19: Telephony Services Server - HW and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-19: Telephony Services Server - HW and Software Requirements (Continued)



Storage Center Server


NOTE: • Legend:












Table 1-20: Storage Center Server - Hardware and Software Requirements















No


Yes



Supported.Not including VRSP



Supported.Not including VRSP



No



No


No






No

SNMP Service Yes



Table 1-20: Storage Center Server - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-20: Storage Center Server - Hardware and Software Requirements (Continued)



Content Analysis Server - Word Search


NOTE: • Legend:












Table 1-21: Word Search - Hardware and Software Requirements







Yes


Yes






No


Yes



No



No



No



No


No






No

SNMP Service Yes



Table 1-21: Word Search - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes

Additional Notes Several Word Search servers can use one central SAN for storing all the index files


Table 1-21: Word Search - Hardware and Software Requirements (Continued)



Content Analysis Server - Speech to Text


NOTE: • Legend:












Table 1-22: Speech to Text - Hardware and Software Requirements







Yes


Yes






No


All supported languages, except Dutch and German.



No



No



No



No


No






No

SNMP Service Yes



Table 1-22: Speech to Text - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-22: Speech to Text - Hardware and Software Requirements (Continued)



Content Analysis Server - Text Analysis


NOTE: • Legend:












Table 1-23: Text Analysis - Hardware and Software Requirements

















Yes



Yes



Yes



No



No


No






No

SNMP Service Yes



Table 1-23: Text Analysis - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes



Table 1-23: Text Analysis - Hardware and Software Requirements (Continued)



NICE Sentinel (1 - 20 Monitored Servers)


NOTE: • Legend:












Table 1-24: NICE Sentinel (1- 20 Monitored Servers)


Approved Hardware Platforms • NICE Sentinel Hardware Platform (1- 20 Monitored Servers) on page 133














Yes



Yes



Yes



Supported only for upgrading customers with NICE Sentinel 1.x



Yes


Yes






Yes

SNMP Service Yes



Table 1-24: NICE Sentinel (1- 20 Monitored Servers) (Continued)





• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes

MSMQ (Message Queuing Service - for Sentinel only).

Yes



Table 1-24: NICE Sentinel (1- 20 Monitored Servers) (Continued)





NOTE: • Legend:












Table 1-25: NICE Sentinel (21 - 100 Monitored Servers)






No


No








No



Yes



Yes

• Microsoft SQL Server 2005 /SP3 Standard Edition (32-bit)





Supports 64-bit only








Yes

SNMP Service Yes



Table 1-25: NICE Sentinel (21 - 100 Monitored Servers) (Continued)





• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes


Yes







NICE Sentinel (101 - 200 Monitored Servers) NOTE: • Legend:












Table 1-26: NICE Sentinel (101 - 200 Monitored Servers)






No


No








No



Yes



Yes














Yes

SNMP Service Yes








• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes


Yes






Windows Media Streaming (WMS) Server

Windows Media Streaming (WMS) Server NOTE: • Legend:












Table 1-27: Windows Media Streaming (WMS) Server - Hardware and Software Requirements





No


Release 2 SP2


No


Supported when DRM is not used and only with Windows Enterprise Edition







No



No



No



No


No






Yes

SNMP Service Yes




• ASP.NET

• Common files



Yes

Table 1-27: Windows Media Streaming (WMS) Server - Hardware and Software Requirements (Continued)





• SMTP Service

No

WMI Services Yes



Table 1-27: Windows Media Streaming (WMS) Server - Hardware and Software Requirements (Continued)



Application Delivery Server (Terminal Server or Citrix Server)


NOTE: • Legend:












Table 1-28: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements





Terminal Server, Citrix Presentation Server 4.0, 4.5, 4.6, XenApp 5.0, XenApp6


Terminal Server, Citrix Presentation Server 4.0, 4.5, 4.6, XenApp 5.0, XenApp6


Citrix Presentation Server 4.5, 4.6, XenApp 5.0






Terminal Server, XenApp5, XenApp6



Terminal Server, XenApp5, XenApp6



XenApp6, Remote Desktop Application (FKA Terminal Server)



No



No


No






Yes

SNMP Service No



Table 1-28: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services No

Additional Notes • The following client-side applications are supported for both Terminal Server and Citrix:

• Screen Agent

• Desktop Analytics Agent

• ROD

• NICE Player is supported with Citrix and Terminal Server 2008

• NICE Player is not supported with Terminal Server 2003

• PO Client and PO Designer


Table 1-28: Application Delivery Server (Terminal Server or Citrix Server) - Hardware and Software Requirements (Continued)



Small Medium Business (SMB)

Small Medium Business (SMB) NOTE: • Legend:












Table 1-29: SMB - Hardware and Software Requirements


Approved Hardware Platforms Standard Hardware Platform Minimum Requirements on page 128(Excluding Cisco UCS)




Yes


Yes


No






Supported as long as Telephony Services Server and IP Phone Applications are not deployed and the integration supports Windows 2008 32-bit. See the IDD.



No



No



• Only for Upgrades




Yes


No






Yes

SNMP Service Yes



Table 1-29: SMB - Hardware and Software Requirements (Continued)





• ASP.NET

• Common files



Yes


• SMTP Service

Yes

WMI Services Yes



Table 1-29: SMB - Hardware and Software Requirements (Continued)



ITI Connect Server

ITI Connect Server

NOTE: • Legend:












Table 1-30: ITI Connect Server - HW and Software Requirements













ITI Connect Server


No


Yes



Yes



Yes



No



No


No






No

SNMP Service Yes



Table 1-30: ITI Connect Server - HW and Software Requirements (Continued)



ITI Connect Server


• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes

MSMQ (Message Queuing Service - for Sentinel only)



Table 1-30: ITI Connect Server - HW and Software Requirements (Continued)



PO Server 1-10000 Agents Using Content Administration Only


NOTE: • Legend:









Table 1-31: PO Server 1-10000 Agents using Content Administration only - Hardware and Software Requirements


Approved Hardware Platforms • PO Server HW Platform

• PO Server Blade HW Platform










Yes







Yes

Microsoft Windows 2008 Standard/Enterprise Edition R2 / R2 SP1(64-bit)


Yes






Yes


Yes

Oracle 10g Database Supported only for upgrades

Oracle 11g Database Yes




No

SNMP Service No




• ASP.NET

• Common files



No

Table 1-31: PO Server 1-10000 Agents using Content Administration only - Hardware and Software Requirements (Continued)





• SMTP Service

No

WMI Services Yes



Table 1-31: PO Server 1-10000 Agents using Content Administration only - Hardware and Software Requirements (Continued)



PO Server 1-2000 Agents Using DC and/or RTAM and/or RTPO


NOTE: • Legend:









Table 1-32: PO Server 1-2000 Agents using DC and/or RTAM and/or RTPO - Hardware and Software Requirements


Approved Hardware Platforms • PO Server HW Platform

• PO Server Blade HW Platform










Yes



Yes







Yes






Yes


Yes






No

SNMP Service No




• ASP.NET

• Common files



No


• SMTP Service

No

WMI Services Yes

Table 1-32: PO Server 1-2000 Agents using DC and/or RTAM and/or RTPO - Hardware and Software Requirements (Continued)




Additional Notes Disable TCP Offload engine on the NIC when using Windows 2003.


Table 1-32: PO Server 1-2000 Agents using DC and/or RTAM and/or RTPO - Hardware and Software Requirements (Continued)



PO Database

PO Database

NOTE: • Legend:









Table 1-33: PO Database - Hardware and Software Requirements













Yes




PO Database



Yes



Yes






Yes


Yes






No

SNMP Service No




• ASP.NET

• Common files



No

Table 1-33: PO Database - Hardware and Software Requirements (Continued)



PO Database


• SMTP Service

No

WMI Services Yes

Additional Notes Installation Options:

• Can be installed on a customer's DB server which is not related to NICE

• Should be installed on a dedicated DB server or on the customers's organizational DB. Operating System compatibility is dependant on the selected DB system.


Table 1-33: PO Database - Hardware and Software Requirements (Continued)



PO Database

Chapter 2: Workstation Requirements


117

2

Workstation Requirements

Workstation specifications for the following are included in Specification Table 1 on page 118:

• Applications Suite Workstation

• Agent Workstation - Includes: Screen Agent, Nice Perform Application Desktop, NICE Player, ROD Application, Reporter Viewer, Survey Manager

• Agent Workstation with VRA

• Sentinel Remote Client


• Media Library Application Workstation

• Remote Tape Server Workstation

• VRSP/FSP Dedicated Machine


• PO Client Workstation

• PO Designer Workstation

Contents

Workstation Requirements - Specification Tables..................................................... 118Specification Table 1 ................................................................................................ 118Specification Table 2 ................................................................................................122Specification Table 3 ................................................................................................125

118 Chapter 2: Workstation Requirements


Workstation Requirements - Specification Tables

Workstation Requirements - Specification Tables Specification Table 1

Workstation specifications for the following are included in this table:

• Applications Suite Workstation

• Agent Workstation

• Agent Workstation with VRA

• NICE Sentinel Remote Client

NOTE: • The Operating System must be installed with the latest service pack certified by NICE.

• The Operating System language for workstations must be supported by NICE.

• Lexicon / Insight Manager requires Microsoft Office installed or 2007 Office System Driver: Data Connectivity Components.


Release 3.2/3.5: Certified Servers Guide (Rev. A3)Confidential and Proprietary Information of NICE Systems Ltd.


Table 2-1: Workstation Requirements - Specifications Table 1

Applications Suite Workstation Agent Workstation Agent Workstation with

VRANICE Sentinel Remote Client

Approved Hardware Platforms

• Workstation Hardware Platform Minimum Requirements on page 134




Hard Drive Configuration

2 GB Free Space 2 GB Free Space 2 GB Free Space 160 MB Free Space


Microsoft Windows XP Professional SP2/SP3 (32-bit)

Yes Yes Yes Yes

Microsoft Windows Vista Enterprise Edition SP2 (32-bit)

Yes Yes Yes Yes

Microsoft Windows 7 SP1 (32-bit and 64-bit)

Partially supported (see 3rd Party Technical Guidelines)

Partially supported (see 3rd Party Technical Guidelines)

No Yes

Microsoft Windows Server 2003 Standard Edition (32-bit)

No No No Yes

Microsoft Windows 2008 Standard/Enterprise Edition (32-bit)

No No No Yes






No No No No



No No No No

.NET Framework Version .NET Framework Version 3.5 SP1, 4.0

.NET Framework Version 3.5 SP1, 4.0

.NET Framework 3.5 SP1 .NET Framework Version 3.5 SP1

Microsoft Windows Media Player 9 or higher

Yes Yes Yes No

DirectX minimum version 9.0c Yes Yes Yes No


Yes Yes Yes Yes

SNMP Service No No No Yes

Table 2-1: Workstation Requirements - Specifications Table 1 (Continued)






Additional Notes N/A Agent Workstation includes: Screen Agent, Nice Perform Application Desktop, NICE Player, ROD application, Reporter Viewer, Survey Manager

N/A Also requires MDAC version 2.8







Specification Table 2


• Media Library Application Workstation

• Remote Tape Server Workstation

• VRSP/FSP Dedicated Machine








Media Library Application Workstation

Remote Tape Server Workstation

VRSP/FSP Dedicated Machine



Note: A dedicated Printer Serial or USB port is required.




2 GB Free Space 2 GB Free Space 2 GB Free Space



Yes Yes No


Yes Yes No


No Yes No


Yes No Yes


Yes No CTI dependent. See the IDD.






Yes No CTI dependent. See the IDD.



No No CTI dependent. See the IDD.

.NET Framework Version Minimum .NET Framework 1.1 .NET Framework 3.0- or -.NET Framework 3.5 SP1

.NET Framework 3.5 SP1


No No No

DirectX minimum version 9.0c No No No

Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0

Yes Yes No

SNMP Service No No Yes

Additional Notes N/A N/A N/A


Media Library Application Workstation

Remote Tape Server Workstation

VRSP/FSP Dedicated Machine




Specification Table 3


• PO Client Workstation

• PO Designer Workstation





PO Client Workstation PO Designer Workstation





2 GB Free Space 2 GB Free Space



Yes Yes


Yes Yes


Yes Yes


No No


No No



No No






No No

.NET Framework Version • .NET Framework Version 2.0

• .NET Framework Version 3.5 SP1

• .NET Framework Version 2.0

• .NET Framework Version 3.5 SP1


No No

DirectX minimum version 9.0c No No

Microsoft Internet Explorer versions 6.0 SP2/SP3, 7.0 or 8.0

Yes Yes

SNMP Service No No

Additional Notes N/A N/A


PO Client Workstation PO Designer Workstation

Chapter 3: Hardware Platforms


127

3

Hardware Platforms

Contents

Standard Hardware Platform Minimum Requirements..............................................128

High End Database Hardware Platform (Intel Processor Based) Minimum Requirements................................................................................................................129

Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements................................................................................................................130

Blade Hardware Platform Minimum Requirements ...................................................131

Cluster Hardware Platform Minimum Requirements.................................................132

NICE Sentinel Hardware Platform (1- 20 Monitored Servers) ...................................133

NICE Sentinel Hardware Platform (21- 100 Monitored Servers) ...............................133

NICE Sentinel Hardware Platform (101- 200 Monitored Servers) .............................134

Workstation Hardware Platform Minimum Requirements.........................................134

Branch VoIP Logger Hardware Platform Minimum Requirements...........................135

PO Server Hardware Platform Minimum Requirements............................................136

PO Server Blade Hardware Platform Minimum Requirements .................................137

FAQ ................................................................................................................................138

128 Chapter 3: Hardware Platforms


Standard Hardware Platform Minimum Requirements

Standard Hardware Platform Minimum Requirements

Table 3-1: Standard Hardware Platform Minimum Requirements

Server Type HP/IBM/Dell Server/ Cisco UCS

CPU • 2 x Quad Core Intel® Xeon® processor E5345 (2.33 GHz, 2 x 4 MB Cache, 1333 MHz FSB)

-or-

• 2 x Quad core AMD Opteron™ 2378 Processor (2.4 GHz, 1000Mhz FSB)

Internal Memory (RAM)

4 GB FBD PC2-5300For Distributed Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 187.

Network Interface • Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex

• VoIP Loggers require at least 2 NICs and can support up to 6 NICs

Modem (optional) 56K Modem (required if no VPN connection can be supplied)

Miscellaneous RAID controller with 256 MB battery backed write cache module

Hard Disk Drives should be at least SAS 10K rpm

CD ROM/DVD Drive (optional)



High End Database Hardware Platform (Intel Processor Based) Minimum Requirements

High End Database Hardware Platform (Intel Processor Based) Minimum Requirements

Table 3-2: High End Database Hardware Platform (Intel Processor Based) Minimum Requirements

Server Type HP G6/Dell R610/IBM X3650 M3 Server/Cisco UCS

CPU 2 x Quad Core Intel® Xeon® X5570 processors, (2.93 GHz, 8 MB Cache, 1333 Mhz)


144 GB

Network Interface Two Dual port Gigabit Ethernet NIC with failover and load balancing



Hard Disk Drives should be at least SAS 10 K rpm

CD ROM/DVD Drive

Storage Controller If required by vendor to support Fiber channel connectivity

Storage Unit Vendor approved Fiber channel enterprise-class storage array (EVA4400 or equivalent/better)



Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements

Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements

Table 3-3: Unified Recorder Hardware Platform (Intel Processor Based) Minimum Requirements

Server Type HP G6/Dell R610/IBM X3650 M3 Server

CPU 2 x Quad Core Intel® Xeon® Processors E5530 processors (2.4 GHz, 8 MB Cache, 1066Mhz)


10 GB

Network Interface Two Dual port Gigabit Ethernet NIC with failover and load balancing



Hard Disk Drives should be at least SAS 10 K rpm




Blade Hardware Platform Minimum Requirements

Blade Hardware Platform Minimum Requirements

Table 3-4: Blade Hardware Platform 1 Minimum Requirements

Server Type • HP/IBM/Cisco UCS Blade Server supporting at least 4 x 146 GB HDDs

-or-

• HP/IBM/Cisco UCS Blade Server supporting at least 2 x 146 GB HDDs


Or

• 2 x Quad core AMD Opteron™ 2378 Processors (2.4 GHz, 1000Mhz FSB)



Network Interface • Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex


Miscellaneous

RAID controller with 256 MB battery backed write cache module


Fiber channel connection to external storage (when needed for Database, Data Mart or Storage Center)



Cluster Hardware Platform Minimum Requirements

Cluster Hardware Platform Minimum Requirements

Table 3-5: Cluster Hardware Platform Minimum Requirements

Server Type 2 x HP/IBM/Dell Server/Cisco UCS


Or

• 2 x Quad core AMD Opteron™ 2378 Processors (2.4 GHz, 1000Mhz FSB



Network Interface 4 x Gigabit Ethernet ports


Miscellaneous




Storage Controller

If required by vendor to support Fiberchannel/iSCSI connectivity

Storage Unit Vendor approved Fiber channel/iSCSI SAN with at least 3 x 72 GB 15K and 3 x 146 GB 15K



NICE Sentinel Hardware Platform (1- 20 Monitored Servers)



Table 3-6: NICE Sentinel Hardware Platform (1- 20 Monitored Servers)

Server Type HP/IBM/Dell Server/Cisco UCS

CPU • 1x Quad Core Intel® Xeon® processor, E5620 (12 MB Cache, 2.4 GHz)

-or-

• 1x AMD Quad-Core Opteron 2.4 GHz


4 GB FBD PC2-5300

Network Interface Ethernet TCP/IP: minimum speed 100 Mbps configured as Full Duplex

Modem (optional) 56K Modem: required if no VPN connection can be supplied

Miscellaneous


HDDs should be at least SAS 10K rpm





-or-



8 GB FBD PC2-5300



Miscellaneous








Workstation Hardware Platform Minimum Requirements




-or-



24 GB FBD PC2-5300



Miscellaneous




Table 3-9: Workstation Hardware Platform Minimum Requirements

CPU Pentium 4, 2.4 Ghz equivalent or higher


1 GB

Network Interface Ethernet TCP/IP: 10/100Mbps

SVGA Monitor Recommended resolution: 1024 x 768

Miscellaneous • CD ROM/DVD Drive (optional)

• Sound Card if Playback Over LAN is required

Notes Applies to All Workstations (Agents, VRA, Sentinel Remote Client, RTS, RTI and so on), including Encryption Environments



Branch VoIP Logger Hardware Platform Minimum Requirements

Branch VoIP Logger Hardware Platform Minimum Requirements

Table 3-10: Branch VoIP Logger Hardware Platform Minimum Requirements

CPU Intel P4, 3 GHz HT, 800 MHz Front Side Bus, 1M L2 cache


At least 1 GB DDR400

Network Interface Ethernet Ports: minimum speed 100 Mbps configured as Full Duplex

Miscellaneous CD ROM/DVD Drive (optional)



PO Server Hardware Platform Minimum Requirements

PO Server Hardware Platform Minimum Requirements

Table 3-11: PO Server Hardware Platform Minimum Requirements

Server Type HP/IBM/Dell Server/ Cisco UCS

CPU • 1 x Quad Core Intel® Xeon processors E5345 (2.33 GHz, 2x4 MB Cache, 1333 MHz FSB)or

• 1 x Quad core AMD Opteron™ 2378 Processors (2.4 GHz, 1000 Mhz FSB)


• 4 GB FBD PC2-5300

• For Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 187.

Network Interface • Ethernet Ports: minimum speed 100 Mbps configured as Full Duplex


Modem (Optional) • 56K Modem

• Required if no VPN connection can be supplied

Miscellaneous • RAID controller with 256 MB battery backed write cache module

• HDDs should be at least SAS 10K rpm

• CD ROM/DVD Drive (Optional)



PO Server Blade Hardware Platform Minimum Requirements

PO Server Blade Hardware Platform Minimum Requirements

Table 3-12: PO Server Blade Hardware Platform Minimum Requirements

Server Type • HP/IBM/Cisco UCS Blade Server supporting at least 4x146 GB HDDsor

• HP/IBM/Cisco UCS Blade Server supporting at least 2x146 GB HDDs

CPU • 1 x Quad Core Intel® Xeon processors E5345 (2.33 GHz, 2x4 MB Cache, 1333 MHz FSB)or

• 1 x Quad core AMD Opteron™ 2378 Processors (2.4 GHz, 1000 Mhz FSB)


• 4 GB FBD PC2-5300

• For Database and Data Mart servers, see SQL Server and RAM Requirements for New Installations on page 187.

Network Interface • Ethernet Ports: minimum speed 100 Mbps configured as Full Duplex


Miscellaneous • RAID controller with 256 MB battery backed write cache module

• HDDs should be at least SAS 10K rpm

• Fiber channel connection to external storage (when needed for DB, DM or SC)



FAQ

FAQUpgrade

A new installation is required to meet or exceed the above configuration. For upgrade procedures, refer to the Upgrade Guide.

CPU

The Customer can use a 2 x 6 or 8 core, 2 GHz or higher CPU instead of the 2 x Quad core specified CPU.

Chapter 4: Virtualization


139

4

Virtualization

Contents

General Guidelines.......................................................................................................140

Virtualization with VMWare..........................................................................................140VMWare - Supported Platforms ...............................................................................140Supported Components for VDI ...............................................................................141Supported Components for Server Consolidation - ESX 3.5 ...................................142Supported Components for Server Consolidation - vSphere 4.0/4.1 .......................147

Virtualization with Microsoft Hyper-V .........................................................................156Microsoft Hyper-V - Supported Platforms.................................................................156Microsoft Hyper-V Configuration - Specifications and Guidelines............................157

Virtualization with Citrix Xen .......................................................................................160Supported components for VDI................................................................................160

140 Chapter 4: Virtualization


General Guidelines

General Guidelines• The partitioning requirements for the virtualized NICE Perform components are identical to

those detailed in the Certified Servers Guide for their physical counterparts.

• When 100 Mbps NICs are used, it is essential to calculate the bandwidth requirements and present them to the customer. See Design Considerations for an explanation on how to calculate bandwidth requirements.

• An explanation regarding the different Usage Models can be found in the Design Considerations.

Virtualization with VMWare VMWare - Supported Platforms

NOTE: Only the partitioning size is relevant, and not the HDD count.

Table 4-1: VMWare - Supported Platforms

Component Supported Version

VMWare ESX/ESXi 3.5, 4.0, 4.1

VMWare vCenter 2.5, 4.0, 4.1

NOTE: • Vmware vSphere: from version 4.0 and higher, Disk Thin Provisioning is supported

for all components.

• LUN Configuration for Database and Data Mart: Different Raid Groups for SQL Data and SQL Log files for the Database and DataMart servers.

• Full memory reservation is required for all VoIP Loggers.



Virtualization with VMWare

Supported Components for VDI

Table 4-2: VMWare - Supported components for VDI

VDI connection broker NICE component

• VMWare VDM2.0

• VMWare View 3.1

• Vmware View 4.0, 4.5, 4.6 (supported with PCoIP protocol)

NICE Perform Desktop

Set Security

ROD

NICE Player standalone

NICE Player Codac Pack

Reporter Viewer

ScreenAgent

Desktop Analytics Agent (FKA ScreenSense Agent)




Supported Components for Server Consolidation - ESX 3.5

Table 4-3: Supported Components for Server Consolidation - ESX 3.5

CPU [GHz]

RAM (GB) vCPU Vmotion VMWare

HA Configuration Guidelines Comments

Applications Server 4 3 2 Yes Yes

Database Server 32-bit 6 See SQL Server and RAM Requirements for New Installations on page 187

4 Yes Yes • Can be used only in upgraded systems - not for new deployments.

• Minimum Memory Reservation: 4 GB

• Disk Priority (shares: High for each HDD.

• Requires RDM (Mapped Raw LUN) for the SQL log/data files.

Note:• VMware Virtualized VoIP logger supports N+1 and Encryption• VMware vSphere 4.0 introduces higher system performance • Cluster virtualization is supported• VSphere sizing is based on Nehalem processors only.





4 Yes Yes

Data Mart 64-bit 8.5 See SQL Server and RAM Requirements for New Installations on page 187

4 Yes Yes

Interactions Center 3.5 4 2 Yes Yes

Interactions Center (with ROD agents, Screen Agents and DA agents)

7 4 4 Yes Yes


CPU [GHz]







Passive VoIP Logger (up to 200 channels)

5.5 3 2 Supported with possible audio loss of up to 3 seconds

Yes • Dedicated NIC configured to Promiscuous mode.

• Memory Reservation - 3 GB.

• Balloon Driver - Disabled

• Backup devices on VoIP Loggers are not supported.

See Virtualization Configuration Guide for further details.

Passive VoIP Logger (201-400 channels)

10 3 4 Supported with possible audio loss of up to 3 seconds

Yes See Virtualization Configuration Guide for further details.

Active VoIP Loggers (up to 300 channels - Total recording)


Yes • Memory Reservation - 3 GB.




CPU [GHz]







Active VoIP Loggers (up to 200 channels - Selective recording)





NiceScreen Logger (up to 250 channels)

3.3 3 2 Yes Yes

Storage Center (non-IA deployment)

8 3 4 Yes Yes

Storage Center (IA deployments)

9 3 4 Yes Yes

Content Analysis Server (Word Search & STT)

10.5 4 4 Yes Yes Each CA server that is installed on a VM must have a dedicated RAID group

100% CPU resource should be available

NICE Sentinel(1 - 20 Monitored Servers)

3 4 2 Yes Yes Must be installed on a different ESX to maintain system alarming.


CPU [GHz]







Unified/Semi-Distributed Configuration

10 4 4 Yes Yes See guideline per component above.

SMB 9 4 4 Supported with possible audio loss of up to 3 seconds

Yes Memory Reservation - 4 GB.

Unified Recorder (Up to 200 Active VoIP channels or 400 Passive Channels)


Yes Memory Reservation - 10 GB.


Telephony Services Server (Dialogic HMP)

2.5 2 2 Yes Yes


CPU [GHz]







Supported Components for Server Consolidation - vSphere 4.0/4.1

Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1

CPU [GHz]


HAConfiguration Guidelines Comments

Applications Server 3 3 2 Yes Yes

Applications Server (IA deployment)

9 4 4 Yes Yes •


4 Yes Yes • Can be used only in upgraded systems (not new deployments).

• Minimum Memory Reservation - 4GB.

• Disk Priority (shares) - High for each HDD.

• Requires RDM (Mapped Raw LUN) for the SQL log/data files.





Database Server 64-bit 8.5 See SQL Server and RAM Requirements for New Installations on page 187

4 Yes Yes

Database Server 64-bit (IA deployments)

10 See SQL Server and RAM Requirements for New Installations on page 187

6 Yes Yes • 8 vCPU requires ESX Enterprise plus Edition license and configuration in the vCenter.

• See the Virtualization Configuration Guide for details.


Data Mart 64-bit 8.5 See SQL Server and RAM Requirements for New Installations on page 187

4 Yes Yes

Table 4-4: Supported Components for Server Consolidation - vSphere 4.0/4.1 (Continued)

CPU [GHz]







Data Mart 64-bit (IA deployments)

16 See SQL Server and RAM Requirements for New Installations on page 187

8 Yes Yes • 8 vCPU requires ESX Enterprise plus Edition license and configuration in the vCenter.

• See the Virtualization Configuration Guide for details.

See the Virtualization Configuration Guide for further details.

Interactions Center (Recording only - no ROD agents)

2.5 4 2 Yes Yes

Interactions Center (with ROD agents, Screen agents and DA agents)

7 4 4 Yes Yes


CPU [GHz]







Passive VoIP Logger (up to 200 channels)

5.5 3 2 Supported with possible audio loss of up to 3 seconds

Yes • Dedicated NIC configured to Promiscuous mode.

• Memory Reservation: 3 GB.



Passive VoIP Logger (201 - 512 channels)


• See Virtualization Configuration Guide for further details.


CPU [GHz]







Active VoIP Loggers Total recording (up to 350 Summed channels)



• Backup devices on VoIP Loggers are not supported

Active VoIP Loggers Selective recording (up to 250 Summed channels)





Active VoIP Loggers Selective recording (up to 500 Stereo channels)





NiceScreen Logger (up to 250 channels)

2 2 1 Yes Yes


CPU [GHz]







Storage Center (non-IA deployments up to 4 Loggers)

3 2 2 Yes Yes

Storage Center (non-IA deployments above 4 Loggers)

6 3 4 Yes Yes

Storage Center (IA deployments)

9 3 4 Yes Yes

Content Analysis Server (Word Search & STT)

10.5 4 4 Yes Yes Each CA server that is installed on a VM must have a dedicated RAID Group.

• 100% CPU resource should be available.

• See the Virtualization Configuration Guide for further details.


CPU [GHz]








3 4 2 Yes Yes Must be installed on a different ESX to maintain system alarming.

NICE Sentinel (21-100 Monitored Servers)

16 8 8 Yes Yes • Must be installed on a different ESX to maintain system alarming.

• 8 vCPU requires ESX Enterprise plus Edition license and configuration in the vCenter.

See the Virtualization Configuration Guide for further details.


10 4 4 Yes Yes See guideline per component above.


CPU [GHz]







SMB 9 4 4 Supported with possible audio loss of up to 3 seconds

Yes Memory Reservation:4 GB.

WMS (16 Concurrent Saved process)

19 4 8 Yes Yes 8 vCPU requires ESX Enterprise plus Edition license and configuration in the vCenter.

• 100% CPU resource should be available.

• See the Virtualization Configuration Guide for further details.


CPU [GHz]







Unified Recorder (Up to 200 Active VoIP channels or 400 Passive Channels)

10 10 4 No Yes Memory Reservation - 10 GB.

For VOIP logger configuration, see the Virtualization Configuration Guide for further details.

RTI Connect server 6.5 4 4 No No For NICE Perform 3.5

PO Server 9 4 4 No No Supports:

• 1-10000 Agents using Content Administration only

• 1-2000 Agents using DC and/or RTAM and/or RTPO

PO Database 4 4 2 No No

Telephony Services Server (Dialogic HMP)

2.5 2 2 Yes No


CPU [GHz]






Virtualization with Microsoft Hyper-V

Virtualization with Microsoft Hyper-V Microsoft Hyper-V - Supported Platforms

Table 4-5: Microsoft Hyper-V - Supported Platforms

Component Supported Version Comments

Windows Server 2008 Hyper-V R2 • Windows 2008 R2 Hyper-V is the certified hypervisor, however, each NICE Perform component must be deployed as a Virtual Machine on top of this hypervisor with a certified operating system.

• See Server Requirements on page 15 for the certified operating system per NICE Perform component.

Windows Server 2008 SCVMM R2




Microsoft Hyper-V Configuration - Specifications and Guidelines

Table 4-6: Microsoft Hyper-V Configuration - Specifications and Guidelines

CPU (GHz) RAM (GB) vCPU count Live Migration Configuration

Guidelines

Applications Server 3 3 2 Yes

Applications Server(IA deployments)

9 4 4 Yes

Database Server (64-bit) 8.5 See SQL Server and RAM Requirements for New Installations on page 187

4 Yes Requires physical drive disc for the SQL log/data files

Data Mart Server (64-bit) 8.5 See SQL Server and RAM Requirements for New Installations on page 187

4 Yes Requires physical drive disc for the SQL log/data files

Note:• Microsoft Hyper-V sizing is based on Nehalem processors only• Serial connection are not supported with Hyper-V:

• IPC CDR (serial connection)• Nortel CDR (serial connection)• Siemens trading (serial connection)

• CTI Decoders listed below are not supported with Hyper-V:• Cisco SIP decoder• Avaya SIP decoder• Generic SIP mapper• Generic SIP trunk• H323 RAS• Skinny decoder




Interactions Center (Recording only - no ROD agents)

2.5 4 2 Yes

Interactions Center with ROD agents, Screen Agents and DA Agents)

6 4 4 Yes

NiceScreen Logger 2 2 1 Yes

Storage Center(non-IA deployments)

5 3 4 Yes

Storage Center(IA deployments)

9 3 4 Yes


10 4 4 Yes

RTI Connect Server 6.5 4 4 Yes

Table 4-6: Microsoft Hyper-V Configuration - Specifications and Guidelines (Continued)


Guidelines







NICE Sentinel(1-20 Monitored Servers)

3 4 2 Yes Must be installed on a different Hyper-V server to maintain system alarming

Table 4-6: Microsoft Hyper-V Configuration - Specifications and Guidelines (Continued)


Guidelines






Virtualization with Citrix Xen

Virtualization with Citrix Xen Supported components for VDI

Table 4-7: Supported components for VDI

XenDesktop 4.0 NICE Component

• XenServer 5.5/5.6

• XenCenter 5.5.2/5.6

• XenDelivery Controller 4.0

NICE Perform Desktop

ROD

NICE Player

Reporter Viewer

ScreenAgent

Desktop Analytics Agent (FKA ScreenSense Agent)

Note:• Customer Virtual desktops can reside on an ESX server or on a XenServer.• NICE Perform Server consolidation using XenServer is not supported.

Chapter 5: Partitioning Requirements


161

5

Partitioning Requirements

Contents

Unified Server - Partitioning Requirements ...............................................................163

Unified Cluster Server - Windows 2003 - Partitioning Requirements......................164

Unified Cluster Server - Windows 2008 - Partitioning Requirements......................165

Semi-Distributed NICE Perform Server - Partitioning Requirements ......................166

Semi-Distributed Cluster NICE Perform Server - Windows 2003 Partitioning Requirements................................................................................................................167

Semi-Distributed Cluster NICE Perform Server - Windows 2008 Partitioning Requirements................................................................................................................168

Semi-Distributed Database and Data Mart Server - Partitioning Requirements .....169

Semi-Distributed Database and Data Mart Clustered Server - Windows 2003- Partitioning Requirements...........................................................................................170

Semi-Distributed Cluster and Data Mart Clustered Server - Windows 2008 - Partitioning Requirements...........................................................................................171

Multi Channel Interaction Center - Partitioning Requirements ................................172

Unified Recorder - Partitioning Requirements...........................................................172

Applications Server - Partitioning Requirements......................................................173

Clustered Applications Server - Windows 2003 - Partitioning Requirements ........173

Clustered Applications Server - Windows 2008 - Partitioning Requirements ........173

Database Server - Partitioning Requirements............................................................174

Clustered Database Server - Windows 2003 - Partitioning Requirements ..............174

Clustered Database Server - Windows 2008 - Partitioning Requirements ..............175

Interactions Center Server - Partitioning Requirements...........................................176

Clustered Interactions Center Servers - Windows 2003 - Partitioning Requirements .176

162 Chapter 5: Partitioning Requirements


Clustered Interactions Center Servers - Windows 2008 - Partitioning Requirements .176

VoIP Logger Server / Branch VoIP Logger (RAID 1 / RAID 5) ...................................177

NiceScreen Logger Server - Partitioning Requirements...........................................177

Data Mart Server - Partitioning Requirements ...........................................................178

Clustered Data Mart Server - Windows 2003 - Partitioning Requirements..............179

Clustered Data Mart Server - Windows 2008 - Partitioning Requirements..............180

Windows Media Stream Server - Partitioning Requirements ...................................180

Telephony Services Server - Partitioning Requirements..........................................180

Storage Center Server - Partitioning Requirements..................................................181

Desktop Analytics Server - Partitioning Requirements ............................................181

ITI Connect - Partitioning Requirements ....................................................................181

Content Analysis Server - Word Search - Partitioning Requirements.....................181

Content Analysis Server - Speech to Text - Partitioning Requirements..................182

Content Analysis Server - Text Analysis - Partitioning Requirements....................182

NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements...................183

NICE Sentinel (21-100 Monitored Servers) and Nice Sentinel (101-200 Monitored Servers) - Partitioning Requirements .........................................................................183

SMB - Partitioning Requirements................................................................................184

PO Server - Partitioning Requirements ......................................................................185

PO Database Server - Partitioning Requirements .....................................................185



Unified Server - Partitioning Requirements

Unified Server - Partitioning Requirements Table 5-1: Unified Server General Deployment - Partitioning Requirements

Array RAID Partition NTFS

Size Installation Type

A RAID 1 C 50 GB OS

D 50 GB + calculated for the Multi Dimensional Databases + 4% of screen data (*)

Applications ServerDatabase ServerNICE Interactions Center ServerData MartTelephony Services ServerNICE Storage Center ServerDesktop Analytics ServerNiceScreen Logger filesSQL installation files

E Calculated SQL Log

• Use the NICE Capacity Planner for accurate space requirements.

B RAID 1 F Calculated SQL Data


C RAID 1 G Calculated Screen Data

(*) The Screen logger database size (which is located on partition D) is a subset of the amount of disk space used for Screen Data capture. The 4% of Screen Data should be added manually as it is not calculated by the Capacity Planner.For example, when using 500 GB for Screen Data, add 20 GB (500 * 4%).



Unified Cluster Server - Windows 2003 - Partitioning Requirements


Table 5-2: Unified Cluster Server - Windows 2003 - Partitioning Requirements

Array RAID Partition NTFS Size Installation Type

A RAID 1 C 50 GB OS

E 50 GB Application Server

Database Server

Interactions Center

SQL installation files

Array Array Partition NTFS


A RAID 5 Q 1 GB Quorum

L Calculated SQL Log


B RAID 5 D Calculated SQL Data






Table 5-3: Unified Cluster Server - Windows 2008 - Partitioning Requirements


A RAID 1 C 50 GB OS

E 50 GB + calculated for the Multi Dimensional Databases

Application Server

SQL installation files + Multi Dimensional Databases

Interactions Center





M 1 GB MS DTC

X 1 GB Applications Server Cluster Group Storage Disk

Y 1 GB Interactions Center Cluster Group Storage Disk







Semi-Distributed NICE Perform Server - Partitioning Requirements

Semi-Distributed NICE Perform Server - Partitioning Requirements

Table 5-4: Semi-Distributed NICE Perform Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 50 + 4% of screen data (*) GB

Application Server

Interactions Center



Desktop Analytics Server

Screen Logger files

B RAID 1 E Calculated Screen Data (up to 500 GB, according to screen activity volumes and retention requirements)




Semi-Distributed Cluster NICE Perform Server - Windows 2003 Partitioning Requirements


Table 5-5: Semi-Distributed Cluster - Windows 2003 - Partitioning Requirements


A RAID 1 C 40 GB OS

D 50 GB Application ServerInteractions Center



A RAID 1 or 5

Q 1 GB Quorum







A RAID 1 C 40 GB OS

D 50 GB Application ServerInteractions Center



A RAID 1 or 5

Q 1 GB Quorum





Semi-Distributed Database and Data Mart Server - Partitioning Requirements

Semi-Distributed Database and Data Mart Server - Partitioning Requirements

Table 5-7: Semi-Distributed Database and Data Mart Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 50 GB + calculated for the Multi Dimensional Databases

Data Mart server SQL installation files + Multi Dimensional Databases

B RAID 1 E Calculated SQL Log


C RAID 5 F Calculated SQL Log




Semi-Distributed Database and Data Mart Clustered Server - Windows 2003- Partitioning Requirements

Semi-Distributed Database and Data Mart Clustered Server - Windows 2003- Partitioning Requirements

Table 5-8: Semi-Distributed Database and Data Mart Clustered Server - WIndows 2003 - Partitioning Requirement

Array RAID Partition NTFS Size Installation type

A RAID 1 C 40 GB OS


Database and Data Mart SQL installation files + Multi Dimensional Databases










Semi-Distributed Cluster and Data Mart Clustered Server - Windows 2008 - Partitioning Requirements

Semi-Distributed Cluster and Data Mart Clustered Server - Windows 2008 - Partitioning Requirements



A RAID 1 C 40 GB OS


Database and Data Mart SQL installation files + Multi Dimensional Databases




M 1 GB MS DTC




• Use the NICE Capacity Planner for accurate space requirement.



Multi Channel Interaction Center - Partitioning Requirements

Multi Channel Interaction Center - Partitioning Requirements

Unified Recorder - Partitioning Requirements

Table 5-10: Multi Channel Interaction Center (Semi-Distributed AQO) - Partitioning Requirements


A RAID 1 C 40 GB OS

D 50 GB Interactions Center

Text Connector

Text Injector Service (TIS)

Text Analysis Server

B RAID 5 E Calculated Text Analysis Indexes (Use the Interactions Analytics calculator for indexing space requirements)

Table 5-11: Unified Recorder - Partitioning Requirements

Array RAID Partition Size Installation type

A RAID 1 CNTFS

40 GB OS

DNTFS

50 + 4% of screen data (*)

Interactions Center

VoIP Logger

NiceScreen Logger files

B RAID 1 ENTFS

calculated Screen Data

C RAID 1 F Unformatted

125 GB / 193 GB

Voice Data:

• For up to 250 channels, 193 GB of unformatted partition space is required.

• For more than 250 channels, 125 GB of unformatted partition space is required.




Applications Server - Partitioning Requirements

Applications Server - Partitioning Requirements

Clustered Applications Server - Windows 2003 - Partitioning Requirements

Clustered Applications Server - Windows 2008 - Partitioning Requirements

Table 5-12: Applications Server - Partitioning Requirements



A RAID 1 C 40 GB OS

D 20 GB Applications Server

Table 5-13: Clustered Applications Server - Windows 2003 - Partitioning Requirements

Array RAID PartitionNTFS


A RAID 1 C 40 GB OS





Table 5-14: Clustered Applications Server - Windows 2008 - Partitioning Requirements



A RAID 1 C 40 GB OS








Database Server - Partitioning Requirements

Database Server - Partitioning Requirements

Clustered Database Server - Windows 2003 - Partitioning Requirements

Table 5-15: Database Server - Partitioning Requirements



A RAID 1 C 40 GB OS

D 50 GB • Database Server

• SQL installation files

B* RAID 1 E Calculated SQL Log


C RAID 5 F Calculated SQL Data


Table 5-16: Clustered Database Server - Windows 2003 - Partitioning Requirements



A RAID 1 C 40 GB OS

E 50 GB Database Server





L Calculated SQL Log files


B RAID 5 D Calculated SQL Data files






Table 5-17: Clustered Database Server - Windows 2008 - Partitioning Requirements



A RAID 1 C 40 GB OS

E 50 GB Database Server





M 1 GB MS DTC

L Calculated SQL Log files


B RAID 5 D Calculated SQL Data files




Interactions Center Server - Partitioning Requirements

Interactions Center Server - Partitioning Requirements

Clustered Interactions Center Servers - Windows 2003 - Partitioning Requirements

Clustered Interactions Center Servers - Windows 2008 - Partitioning Requirements

Table 5-18: Interactions Center Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 55 GB NICE Interactions Center Server

Table 5-19: Clustered Interactions Center Servers - Windows 2003 - Partitioning Requirements



A RAID 1 C 40 GB OS





Table 5-20: Clustered Interactions Center Servers - Windows 2008 - Partitioning Requirements



A RAID 1 C 40 GB OS








VoIP Logger Server / Branch VoIP Logger (RAID 1 / RAID 5)

VoIP Logger Server / Branch VoIP Logger (RAID 1 / RAID 5)

NiceScreen Logger Server - Partitioning Requirements

Table 5-21: VoIP Logger Server / Branch VoIP Logger (RAID 5)

Array RAID Partition Size Installation Type

A RAID 1- or -RAID 5

CNTFS

40 GB OS

DNTFS

5 GB NICE VoIP Logger

EUnformatted

125 GB / 193 GB Voice Data:

• For up to 250 channels, 193 GB of unformatted partition space is required.

• For more than 250 channels, 125 GB of unformatted partition space is required.

Table 5-22: NiceScreen Logger Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 20 + 4% of screen data (*)


B RAID 1 E Calculated Screen Data (up to 500 GB, according to screen activity volumes and retention requirements).




Data Mart Server - Partitioning Requirements

Data Mart Server - Partitioning Requirements Table 5-23: Data Mart Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 50 GB + calculated for the Multi Dimensional Databases

Data Mart Server + Multi Dimensional Databases



B RAID 1 E Calculated SQL Data




Clustered Data Mart Server - Windows 2003 - Partitioning Requirements


Table 5-24: Clustered Data Mart Server - Windows 2003 - Partitioning Requirements


A RAID 1 C 40 GB OS


Data Mart Server + Multi Dimensional Databases












Windows Media Stream Server - Partitioning Requirements

Telephony Services Server - Partitioning Requirements

Table 5-25: Clustered Data Mart Server - Windows 2008 - Partitioning Requirements


A RAID 1 C 40 GB OS


Data Mart Server SQL installation files + Multi Dimensional Databases




M 1 GB MS DTC





Table 5-26: Windows Media Stream Server - Partitioning Requirements


A RAID1C 40 GB OS

D 20 GB NICE Stream Server

Table 5-27: Telephony Services Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 20 GB Telephony Services Server



Storage Center Server - Partitioning Requirements

Storage Center Server - Partitioning Requirements

Desktop Analytics Server - Partitioning Requirements

ITI Connect - Partitioning Requirements

Content Analysis Server - Word Search - Partitioning Requirements

Table 5-28: Storage Center Server - Partitioning Requirements


A RAID 1 C 40 GB OS

D 40 GB NICE Storage Center Server

B RAID 1 E Calculated SC Storage Media

• Use the SC calculator for accurate space requirements.

Table 5-29: Desktop Analytics Server - Partitioning Requirements



A RAID 1 C 40 GB OS

D 20 GB Content Analysis Server

Table 5-30: RTI Connect - Partitioning Requirements



A RAID 1 C 40 GB OS

D 20 GB Content Analysis Server

Table 5-31: Content Analysis Server - Word Search - Partitioning Requirements



A RAID 1 C 40 GB OS

B RAID 1 D 30 GB Audio Analysis

Language Groups of Analytics:• Group 1: English (US), English (UK), English (AU), English (SA), German, French, French (Canadian), Spanish

(Spain), Spanish South America, Portuguese (Brazil), French, Spanish South America.• Group 2: Dutch, Italian, Portuguese (Portugal).



Content Analysis Server - Speech to Text - Partitioning Requirements

Content Analysis Server - Speech to Text - Partitioning Requirements

Content Analysis Server - Text Analysis - Partitioning Requirements

C RAID 5 E Calculated Audio Analysis Indexes (Use the IA calculator for indexing space requirements)

Table 5-31: Content Analysis Server - Word Search - Partitioning Requirements





Table 5-32: Content Analysis Server - Speech-to-Text - Partitioning Requirements



A RAID 1 C 40 GB OS

D 30 GB Audio Analysis



Table 5-33: Content Analysis Server - Text Analysis - Partitioning Requirements



A RAID 1 C 40 GB OS

B RAID 1 D 30 GB Text Analysis Server

C RAID 5 E Calculated Text Analysis

• Use the IA calculator for indexing space requirements.


(Spain), Spanish (South America), Portuguese (Brazil).• Group 2: Dutch, Italian, Portuguese (Portugal).



NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements

NICE Sentinel (1 - 20 Monitored Servers) - Partitioning Requirements

NICE Sentinel (21-100 Monitored Servers) and Nice Sentinel (101-200 Monitored Servers) - Partitioning Requirements

Table 5-34: NICE Sentinel Basic (1-20 Monitored Servers) - Partitioning Requirements



A RAID 1 C 40 GB OS

D 35 GB NICE Sentinel

Table 5-35: NICE Sentinel (21-100 Monitored Servers) and Nice Sentinel (101-200 Monitored Servers) - Partitioning Requirements



A RAID 1 C 40 GB OS

D 50 GB NICE Sentinel



SMB - Partitioning Requirements

SMB - Partitioning Requirements Table 5-36: SMB - Partitioning Requirements

Array RAIDPartitionNFTS


A RAID 1 C 50 GB OS

DS 50 + calculated for the Multi Dimensional Databases + 4% of screen data (*)

Applications Server

Database Server

NICE Interactions Center Server

Data Mart server SQL installation files + Multi Dimensional Databases


NICE Storage Center Server



NICE VoIP Logger



B RAID 1 F Calculated SQL Data

• Use the NICE Capacity Planner for accurate space requirements

C RAID 1 G Calculated Screen Data

• Up to 500 GB, according to screen activity volumes and retention requirements.

D RAID 1 HUnformatted

193 GB Voice Data (when deploying SMB - VoIP) - 193GB required for up to 100 VoIP Channels




PO Server - Partitioning Requirements

PO Server - Partitioning Requirements

PO Database Server - Partitioning Requirements

Table 5-37: NICE Interact Server - Partitioning Requirements



A RAID 1 C 40 GB OS

D 100 GB PO Server

Table 5-38: NICE Interact Database Server - Partitioning Requirements



A RAID 1C 40 GB OS

D 50 GB Database Server SQL installation files

B RAID 1 E Calculated SQL Log

• Use the RTI NICE Capacity Planner for accurate space requirements.

C RAID 5 F Calculated SQL Data

• Use the RTI NICE Capacity Planner for accurate space requirements.



PO Database Server - Partitioning Requirements

Chapter 6: SQL Server and RAM Requirements for New Installations


187

6

SQL Server and RAM Requirements for New Installations

Contents

SQL Server and RAM Requirements - Guidelines for New Installations .................188

188 Chapter 6: SQL Server and RAM Requirements for New Installations


SQL Server and RAM Requirements - Guidelines for New Installations

SQL Server and RAM Requirements - Guidelines for New InstallationsTable 6-1: SQL Server and RAM Requirements for NICE Perform Releases 3.2/3.5 (New Installations)

Deployment Type

Upgrade using Existing Hardware, Package: RO, QM (without Interaction Analytics)

New installationsPackage: RO, QM (without Interaction Analytics)

New installations or Upgrade Package: QO (without Interaction Analytics)

New installations or upgrades with Interactions Analytics

Less than 800 seats

More than 800 seats

SMB SQL Server SQL Server Standard Edition 32-bit

SQL Server 32-bit (*)

- - -

RAM Minimum 4 GB Minimum 4 GB

Additional Guidelines:• (*) SQL Server edition (Standard vs. Enterprise) is defined by the Capacity Planner.• For Deployment Consideration, refer to the Design Consideration Guide.• For additional upgrade considerations, refer to the Upgrade policy.• In deployments consisting of a Disaster Recovery Solution with SQL Mirroring, a Database Server with SQL Server 64-bit Enterprise Edition is required. Only one such SQL Server

license needs to be procured if the DR switchover is no longer than 30 days.Notes: • SQL Servers (32-bit) can only be deployed on top of operating systems with a (32-bit) architecture.• SQL Servers (64-bit) can only be deployed on top of operating systems with a (64-bit) architecture.• All certified servers support a (64-bit) Windows Server operating system – no additional hardware is needed to support the above.• Deploying more than 32 GB RAM requires an Enterprise Edition Operating System.• For SQL servers with 16GB RAM and above, the page file should be configured as the following:

• SQL Data drive should be configured as System Managed. All other partitions should be configured as None (i.e. No paging file).• For SQL Server with up to 16 GB, the page file should be 1.5 times the physical RAM memory, and configured on the SQL Data partition.




Unified SQL Server SQL Server Standard Edition 32-bit


- - -

RAM Minimum 4 GB Minimum 4 GB

Semi-distributed Database And Data Mart Server

SQL Server SQL Server Standard Edition 32-bit

SQL Server Standard Edition 64-bit



-

RAM Minimum 4 GB Minimum 16 GB Minimum 16 GB 32 GB

Table 6-1: SQL Server and RAM Requirements for NICE Perform Releases 3.2/3.5 (New Installations)

Deployment Type





Less than 800 seats

More than 800 seats







Distributed Database Server




- SQL Server 64-bit (*)


Distributed Data Mart




- SQL Server 64-bit (*)



Deployment Type





Less than 800 seats

More than 800 seats







High-End Distributed Database Server

SQL Server - SQL Server 64-bit Enterprise Edition

SQL Server 64-bit Enterprise Edition

- SQL Server 64-bit Enterprise Edition

RAM 144 GB 144 GB 144 GB

High-End Distributed Data Mart

SQL Server - SQL Server 64-bit (*)


- SQL Server 64-bit Enterprise Edition

RAM 32 GB 32 GB 144 GB


Deployment Type





Less than 800 seats

More than 800 seats




Chapter 7: Backup Devices


193

7

Backup Devices

Contents

Certified Backup Devices per Server Type.................................................................194

194 Chapter 7: Backup Devices


Certified Backup Devices per Server Type

Certified Backup Devices per Server Type Table 7-1: Certified Backup Devices per Server Type

Server Type Device Type Device

HP / Dell / IBM DAT72 USB / SCSI / SATA Any

HP / Dell / IBM DAT160 using DAT72 Cartridges Any

Note:• The total number of supported archiving devices per system is 2. Both must be of the same type and model.• For SATA archiving devices, IDE native mode must be used. AHCI mode is not supported.• SATA archiving devices are not supported within IBM X3500 servers.

Chapter 8: Dialogic Boards


195

8

Dialogic Boards

Contents

Certified Dialogic Boards: Analog Boards - JCT.......................................................196

Certified Dialogic Boards: Analog Boards - DIVA .....................................................199

Certified Dialogic Boards: Digital Boards - JCT ........................................................200

Certified Dialogic Boards: Digital Boards - HMP DNI................................................201

Allowed Mixtures ..........................................................................................................202

Dialogic HMP IP for VoIP..............................................................................................203

Additional Notes ...........................................................................................................203

196 Chapter 8: Dialogic Boards


Certified Dialogic Boards: Analog Boards - JCT

Certified Dialogic Boards: Analog Boards - JCT Table 8-1: Certified Dialogic Boards: Analog Boards - JCT

Card Description Required Riser RoHS Form Factor Known Dialogic Part

Numbers TypeWindows 2008 32-bit

Windows 2008 and 2008 R2 64-bit

D4PCIUFW 4-port Analog PCI Yes Half length, full height

Dialogic Order Codes: 881-775

JCT Yes Yes

D4PCIUFWEU 4-port Analog PCI Yes Half length, full height

Dialogic Order Codes: 881-803Available in Europe

JCT Yes Yes

D41JCTLSEW 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-491

JCT Yes Yes

D41JCTLSEWEU 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-495Available in Europe

JCT Yes Yes

D41JCTLSEWIN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-548Available in India

JCT Yes Yes

D41JCTLSEWCN 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-557Available in China

JCT Yes Yes

D41JCTLSEWJP 4-port Analog PCIe Yes Full size Dialogic Order Codes: 887-705Available in Japan

JCT Yes Yes

D41JCTLSW 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-770

JCT Yes Yes




D41JCTLSWEU 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-592Available in Europe

JCT Yes Yes

D41JCTLSWIN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-851Available in India

JCT Yes Yes

D41JCTLSWCN 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-859Available in China

JCT Yes Yes

D41JCTLSWJP 4-port Analog PCI Yes Full size Dialogic Order Codes: 881-698Available in Japan

JCT Yes Yes

D120JCTLSW 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-762

JCT Yes Yes

D120JCTLSWEU 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-816Available in Europe

JCT Yes Yes

D120JCTLSWIN 12-port Analog PCI Yes Full size Dialogic Order Codes: 881-847Available in India

JCT Yes Yes

D120JCTLSEW 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-594

JCT Yes Yes

Table 8-1: Certified Dialogic Boards: Analog Boards - JCT (Continued)







D120JCTLSEWIN 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-579Available in India

JCT Yes Yes

D120JCTLSEWEU 12-port Analog PCIe Yes Full size Dialogic Order Codes: 884-578Available in Europe

JCT Yes Yes

Table 8-1: Certified Dialogic Boards: Analog Boards - JCT (Continued)






Certified Dialogic Boards: Analog Boards - DIVA

Certified Dialogic Boards: Analog Boards - DIVA Table 8-2: Certified Dialogic Boards: Analog Boards - DIVA




DIVA Analog 4 PCI

4 ports analog PCI Full size Dialogic Order Codes:EMEA: 306-232China: 306-260US&JAPAN: 601-310-50

DIVA Yes Yes

DIVA Analog 8 PCI

8 ports analog PCI Full size Dialogic Order Codes:EMEA: 306-233China: 306-259US&JAPAN: 601-309-50

DIVA Yes Yes

DIVA Analog 4 PCIe

4 ports analog PCIe Half length, full height

Dialogic Order Codes:EMEA: 306-389US&JAPAN: 601-313-50

DIVA Yes Yes

DIVA Analog 8 PCIe

8 ports analog PCIe Half length, full height

Dialogic Order Codes:EMEA: 306-395US&JAPAN: 601-317-50

DIVA Yes Yes



Certified Dialogic Boards: Digital Boards - JCT

Certified Dialogic Boards: Digital Boards - JCT • Use only when expanding an existing configuration with a JCT Digital board.

Table 8-3: Certified Dialogic Boards: Digital Boards - JCT

Card Description Required Riser RoHS Form

FactorKnown Dialogic Part Numbers Type

Windows 2008 32-bit


D300JCTE1120W 30-port Digital E1 PCI Yes Full size Dialogic Order Codes: 881-767

JCT Yes Yes

D300JCTE1120EW 30-port Digital E1 PCIe Yes Full size Dialogic Order Codes: 887-533

JCT Yes Yes

D240JCTT1W 24-port Digital T1 PCI Yes Full size Dialogic Order Codes: 881-766

JCT Yes Yes

D240JCTT1WJP 24-port Digital T1 PCI Yes Full size Dialogic Order Codes: 881-877Available in Japan

JCT Yes Yes

D240JCTT1EW 24-port Digital T1 PCIe Yes Full size Dialogic Order Codes: 887-531

JCT Yes Yes



Certified Dialogic Boards: Digital Boards - HMP DNI

Certified Dialogic Boards: Digital Boards - HMP DNI Table 8-4: Certified Dialogic Boards: Digital Boards - HMP DNI

Card Description Required Riser RoHS Form Factor Known Dialogic

Part Numbers TypeWindows 2008 32-bit


DNI310TEPEHMPQ Digital E1/T1 PCIe Yes Full size HMP DNI

Yes Yes

DNI610TEPEHMPQ 2 Digital E1/T1 trunks PCIe Yes Full size HMP DNI

Yes Yes

DNI300TEPHMP Digital E1/T1 PCI Full size HMP DNI

Yes Yes

DNI601TEPHMP 2 Digital E1/T1 trunks PCI Full size HMP DNI

Yes Yes



Allowed Mixtures

Allowed Mixtures Table 8-5: Dialogic Boards - Allowed Mixtures

Dialogic SR6 Analog

Dialogic SR6 Digital E1/T1

Dialogic DIVA Analog

Dialogic HMP Digital E1/T1 Dialogic HMP IP

Dialogic SR6 Analog Yes No No No No

Dialogic SR6 Digital E1/T1 No Yes No No No

Dialogic DIVA Analog No No Yes Yes Yes

Dialogic HMP Digital E1/T1 No No Yes Yes Yes

Dialogic HMP IP No No Yes Yes Yes



Dialogic HMP IP for VoIP

Dialogic HMP IP for VoIP The Telephony Services Server supports VMWare ESXi 4.0 in the following environment:

• VoIP environment only.

• NICE Perform 3.5 UP 9 and up.

• Windows Server 2003 R2 SP2 32-bit.

• Dialogic HMP Release 3.0 SU279 and up.

Additional Notes • A mixture of E1 and T1 boards on the same Telephony Services Server is not supported.

• Dialogic Boards cannot be used in an SMB deployment.

• The Telephony Services Server for NICE Perform Release 3.2 supports Dialogic Driver SR 6.0 Service Update 235 starting NICE Perform Release 3.2.11.

• The Telephony Services Server for NICE Perform Release 3.5 supports Dialogic Driver SR 6.0 Service Update 235 starting NICE Perform Release 3.5.4.

• The Telephony Services Server supports only the DIVA Driver 8.5.

• The Telephony Services Server supports only the HMP 3.0 Service Update 262 and up.

• Virtual machine is not supported beside HMP IP, as described above in Dialogic HMP IP for VoIP.

• JCT boards support Windows 2008 Release 1 (32-bit), Windows 2008 Release 1 (64-bit) (using WOW) and Windows 2008 Release 2.

This requires using Dialogic driver SR6.0 with service update 235 and starting from NICE Perform Release 3.2 Update Pack 12 and NICE Perform Release 3.5 Update Pack 6.

• The Telephony Services Server supports Windows 2008 (32-bit) and Windows 2008 Release 2 (64-bit) using Dialogic HMP Release 3.0 with Service Update 298, starting from NICE Perform Release 3.5 Update Pack 14.

• The Telephony Services Server supports PAE (in Windows 2003) with VoIP Integrations only (SIP & H323), Not supported for DNI boards. If the system requires PAE (more than 4 GB memory), it is recommended to install the latest HMP versions that support 64-bit



Additional Notes

Chapter 9: Boot from SAN


205

9

Boot from SAN

Contents

NICE Perform Deployment on SAN - Minimum Requirements.................................206

NICE Perform Support on SAN....................................................................................207

206 Chapter 9: Boot from SAN


NICE Perform Deployment on SAN - Minimum Requirements

NICE Perform Deployment on SAN - Minimum Requirements

The following are the minimum prerequisites for NICE Components Compatibility with Boot from SAN / Reside on SAN.

• LUNs Configuration:

• Different Raid Groups for SQL Data and SQL Log files for the Database and DataMart servers.

• A different and Dedicated Raid Group for the Nice Perform software.

• HDDs on the SAN: 15K SAS or more.

• Network Interface: Fiber Channel or iScsi 1 Gbit.

• Average Disk sec/Read Write of less than 10 ms.



NICE Perform Support on SAN


Table 9-1: SAN Support

Server Suppported?

Unified Server Requires NICE Approval

Unified Cluster Server Requires NICE Approval

Semi-Distributed NICE Perform Server Yes

Applications Server Yes

Clustered Applications Servers Requires NICE Approval

Database Server Yes

Clustered Database Servers Yes


Yes

Semi-Distributed Database and Data Mart Clustered Servers

Requires NICE Approval

Interactions Center Server and Multi-Channel Interactions Center (Semi-Distributed AQO)

Yes

Clustered Interactions Center Servers Requires NICE Approval

VoIP Logger Server Yes

NiceScreen Logger Server Yes

Unified Recorder Requires NICE Approval

Data Mart Server Yes

Telephony Services Server Approved when using:

• UP 3.2.19 or higher

• UP 3.5.13 or higher

Storage Center Server Yes

Content Analysis Server-Word Search Yes

Content Analysis Server-Speech to Text Yes

Content Analysis Server -Text Analysis Yes

NICe Sentinel Yes

Windows Media Streaming (WMS) Server Requires NICE Approval


Requires NICE Approval




SMB Requires NICE Approval

RTI Connect Server Requires NICE Approval

Interact Server Requires NICE Approval

Table 9-1: SAN Support

Server Suppported?

Index

NICE Perform eXpress Release 3.2/3.5: Certified Servers Guide (Rev. A3)Confidential and Proprietary Information of NICE Systems Ltd.

209

IndexA

analog boardsDIVA 199JCT 196

application delivery server 98applications server

hardware and software requirements 29partitioning requirements 173

Bbackup devices 193

certified backup devices per server type 194blade hardware platform 131Boot from SAN 205Branch VoIP Logger (RAID1/RAID 5)

partitioning requirements 177branch VoIP Logger server

hardware and software requirements 56

Ccertified dialogic boards

analog boardsDIVA 199JCT 196

digital boardsHMP DNI 201JCT 200

Citrix serverhardware and software requirements 98

Citrix Xen 160cluster hardware platform 132clustered applications server


clustered database serverhardware and software requirements 38partitioning requirements 174, 175

clustered interactions center serverhardware and software requirements 50partitioning requirements 176

Content Analysis server - speech to text serverhardware and software requirements 80

partitioning requirements 182Content Analysis server - text analysis server


Content Analysis server - word search serverhardware and software requirements 77partitioning requirements 181

DData Mart cluster server

hardware and software requirements 68Data Mart server

hardware and software requirements 65partitioning requirements 178, 179, 180

database serverhardware and software requirements 35partitioning requirements 174

Desktop Analytics serverpartitioning requirements 181

dialogic boards 195additional notes 203allowed mixtures 202

dialogic HMP IP for VoIP 203digital boards

HMP DNI 201JCT 200

Hhardware platforms 127

agent workstation hardware platform 134blade hardware platform 131branch VoIP Logger hardware platform 135cluster hardware platform 132High End Database Hardware Platform 129NICE Sentinel Advanced hardware 133NICE Sentinel Basic hardware 133NICE Sentinel Ultimate hardware 134PO Server 136, 137standard platform 128Unified Recorder Hardware Platform 130

hardware requirements 15Hyper-V 156

Index


210

IIntel processor based hardware platform

High End Database Hardware Platform 129Unified Recorder Hardware Platform 130

Interact serverhardware and software requirements 107

Interact server databasehardware and software requirements 110, 113

interactions center server - distributedpartitioning requirements 172

Interactions Center server and Multi Channel Interaction Center (Semi-Distributed AQO) 47

MMicrosoft Hyper-V 156

configuration 157supported platforms 156

NNICE Interact database server

partitioning requirements 185NICE Interact server

partitioning requirements 185NICE Sentinel (101-200 monitored servers)



partitioning requirements 183NICE Sentinel 2.1

hardware and software requirements 86NICE Sentinel 2.1 (101-200 monitored servers)

hardware and software requirements 92NICE Sentinel 2.1 (21-100 monitored servers)

hardware and software requirements 89NiceScreen Logger server


Ppartitioning requirements 161

RRAM requirements 187

NPR3.2 new installations 188NPR3.5 new installations 188

RTI Connectpartitioning requirements 181

RTI connect serverhardware and software requirements 104

SSAN 205, 206SAN minimum prerequisites 206semi-distributed database and Data Mart cluster

serverhardware and software requirements 44

semi-distributed database and Data Mart serverhardware and software requirements 41partitioning requirements 170

semi-distributed NICE Perform serverhardware and software requirements 23partitioning requirements 166

Sentinel101-200 monitored servers 1341-20 monitored servers 13321-100 monitored servers 133

Sentinel Advanced hardware platform 133Sentinel Basic hardware platform 133Sentinel Ultimate hardware platform 134server requirements 15

application delivery serverhardware and software requirements 98

applications serverhardware and software requirements 29partitioning requirements 173

Branch VoIP Logger (RAID1/RAID 5)partitioning requirements 177

branch VoIP Logger serverhardware and software requirements 56

clustered applications serverhardware and software requirements 32partitioning requirements 173

clustered database serverhardware and software requirements 38partitioning requirements 174, 175

clustered interactions center serverhardware and software requirements 50partitioning requirements 176

Content Analysis server - speech to texthardware and software requirements 80partitioning requirements 182

Content Analysis server - text analysis serverhardware and software requirements 83partitioning requirements 182

Content Analysis server - word searchhardware and software requirements 77partitioning requirements 181

Data Mart cluster serverhardware and software requirements 68

Data Mart serverhardware and software requirements 65partitioning requirements 178, 179, 180

Index


211

database serverhardware and software requirements 35partitioning requirements 174

Desktop Analytics serverpartitioning requirements 181

Interact serverhardware and software requirements 107

Interact server databasehardware and software

requirements 110, 113interactions center server - semi-distributed

partitioning requirements 172Interactions Center server and Multi Channel

Interaction Center (Semi-Distributed AQO) 47

NICE Interact database serverpartitioning requirements 185

NICE Interact serverpartitioning requirements 185

NICE Sentinel (101-200 monitored servers)partitioning requirements 183



NICE Sentinel 2.1 (101-200 monitored servers)hardware and software requirements 92



NiceScreen Logger serverhardware and software requirements 59partitioning requirements 177

RTI Connectpartitioning requirements 181

RTI connect serverhardware and software requirements 104

semi-distributedhardware and software requirements 23partitioning requirements 166

semi-distributed database and Data Mart cluster server

hardware and software requirements 44semi-distributed database and Data Mart server


SMBhardware and software requirements 101partitioning requirements 184

Storage Center serverhardware and software requirements 74

partitioning requirements 181Telephony Services server


unified cluster serverhardware and software requirements 20partitioning

requirements 164, 165, 167, 168, 169, 171

unified recorderhardware and software requirements 62partitioning requirements 172

unified serverhardware and software requirements 17partitioning requirements 163

VoIP Logger serverhardware and software requirements 53partitioning requirements 177

Windows Media Stream serverpartitioning requirements 180

windows media streaming serverhardware and software requirements 95

SMBhardware and software requirements 101partitioning requirements 184

software requirements 15SQL server requirements 187

NPR3.2 new installations 188NPR3.5 new installations 188

standard platform hardware 128Storage Center server


TTelephony Services server


Terminal serverhardware and software requirements 98

Uunified cluster server

hardware and software requirements 20unified recorder


unified serverhardware and software requirements 17partitioning

requirements 163, 164, 165, 167, 168, 169, 171

Index


212

Vvirtualization 139

Citrix Xen 160Microsoft Hyper-V 156, 157VMWare 140, 141, 147

VMWare 140configuration 147supported components for VDI 141supported platforms 140

VoIP Logger serverhardware and software requirements 53partitioning requirements 177

WWindows Media Stream server

partitioning requirements 180windows media streaming server 95WMS server

hardware and software requirements 95workstation requirements 117

agent workstation 118, 119agent workstation with VRA 118, 119Applications suite workstation 118applications suite workstation 119CA NMS Remote Admin Client

workstation 123, 125media library application

workstation 122, 123, 125NICE Sentinel remote client 118PO Client Workstation 125remote tape server workstation 122, 123, 125RTI client 122Sentinel Remote Client 119specification tables 118VRSP/FSP dedicated machine 122, 123, 125

certified servers guide - np 3.2 - 3.5

Documents