certified knowledge manager (ckm) - km institute · module 1.08 – knowledge processes module 1.09...

3554FoundersClubDrive,Sarasota,FL34240(USA)Ph:866-360-IKMI(4564),www.kminstitute.org

1

CertifiedKnowledgeManager(CKM)Online/e-LearningVersion

OverviewandModuleOutline

IntroductionThehighlyacclaimedKMInstituteCKMprogramisnowavailableasaconvenient,onlineprogram!Wecallitthe“eCKM”–stillthesamedesignation:“CertifiedKnowledgeManager,”butdeliveredinane-learningformat.

WhoShouldTakeTheKMInstituteCKMisidealforanyonetaskedtoleadorimproveaKMinitiative-anyoneinterestedingainingasolidgraspofcommonKMprinciplesatanadvancedlevelwithactual"hands-on"experienceperformingKM.eCKMStudentsrangefromnewcomerstoseasonedpractitioners,projectmanagerstoCKOs,public/privatesectors,andjustabouteveryonein-between.

Learnto...• PerformKMusingproventips/toolsanyonecanuse!• BuildCollaborativeEnvironments;bettercommunication,sparkinnovation• Transformyourorganizationintoarapid-learningenvironment• Developinnovativewaystomotivateyourstaffwithquickwins• CreatetheKMVisionforyourcompany,includingasolidstrategytogetthere• InitiatewithyourpeerssuccessfulCommunitiesofPractice• Discoverusable,real-worldKMprinciplesandkeystosuccess


2

PrerequisitesYoudonotneedabackgroundinKMorITtostarttheKMInstituteCKMProgram.

ThemeOne(ofthe4-Themedprogram)containsintroductorymodulesdesignedtobuildyourfoundationpriortostudyingthemoreadvancedconcepts.

Regardlessofyourorganization'ssize,structureorpurpose,weprovideyouwiththeknowledgeandskillstoleadsuccessful,real-worldKMinitiatives.And,whetheryouareneworadvanced,anyonecanstart!

DeliveryFormatLMSAccess–YoureCKMcourseisdeliveredexclusivelyonour“MatrixLMS”platform.Yougainunlimitedaccesstothecourse,24-7,uponregistration.

FollowAlongWorkbook–Youwillreceiveacomprehensive450+pageworkbook/binderfornotetakingandtoserveasadeskreferencepost-class.

KnowledgeHub–ContinuedLearning

GainaccesstoKMI’sproprietaryKnowledgeHub–yourgo-tolocationfor:

ContinuousLearning–InstructionalvideosdeliveredbyleadingKMExpertsandKMIFaculty.

NewContent–leveragenewenhancementstotheCertificationprogram.Andsoon-newtoolssuchastheKMM(MaturityModel)Assessment,andmore.


3

Four-ThemedApproachtoCertificationWhydoesyourorganizationneedKM?Thiscourseprovidesallthetoolsandtechniquesrequiredtogainasolidmasteryofthefundamentals,toplanandexecutesuccessfulKMinitiatives

ThemeI“ImplementGrassrootsKMandGetStarted”-PlusintrotoKMBulls/Squirrels™

ThemeIIKMInstituteMethodologytoPerformKM,andKnowledgeMaturityModel(KMM)

ThemeIIIPerformKMbytrackingthroughtheMethodology

ThemeIVEnterLife-LongLearningProgram,wherespecialKMHotTopicsaresurveyed

ModuleOutlineThemesI-IV

ThemeI:ImplementGrassrootsKMandGetStartedModule1.01–IntrototheKnowledge(K)AgeModule1.02–Knowledge-IntensiveActivities

Module1.03–KMPrinciples&Tactics

Module1.04–ProvenKMMethodology–KMBullsandSquirrels™

Module1.05–DefineKnowledge

Module1.06–DefineKnowledgeManagement(KM)


4

Module1.07–KnowledgeModes

Module1.08–KnowledgeProcesses

Module1.09–TheNewKnowledgeParadigm

Module1.10–KMandKnowledge-AgeRoles

Module1.11–EssentialChangeManagementConcepts

Module1.12–CreatetheKMIMethodologytoPerformKM

Module1.13–KMStartupTechniques–InteractiveKnowledgeCafes

Module1.14–GetStarted!

Module1.15–ThemeIAssessmentModule

ThemeII:StudytheKMIMethodologytoPerformKMandKnowledgeMaturityModel(KMM)Module2.01–KMUniverseModel™.IntroductiontoKMModelsandmetaphors,especiallyhowtousemodelstodiagnoseandprescribeKMactions.

Module2.02–ReviewAdditionalKMPrinciples(selfstudy).Evaluatepublished‘KeystoSuccess’

Module2.03–TheGlobalUnifiedKMFramework™KMEducationForum–Renewedattempt/establishcredibleKMStandardsforKMBodyofKnowledge(KMBOK™)

Module2.04–ReflectonKeyKMMethodologyComponents

Module2.05–EvaluateAlternativeKMMethodologies

Module2.06–KMMethodologyPhasesIandII(CreateKImperative/Plan&ImplementTransformationalChange)

Module2.07–KMMethodologyPhaseIII(Design/JustifyKMInitiative)

Module2.08–KMMethodologyPhaseIV(ImplementKMInitiative)

Module2.09–KMMethodologyPhaseV(OperateandMaintain–ContinuouslyImprove)

Module2.10–UnderstandtheKnowledgeMaturityModel(KMM™)Module2.11–ThemeIIAssessmentModule


5

ThemeIII:PerformKMAswithThemeII,thisThemehasnumerousself-studymodulesandsupportingenrichmentmaterials.

Module3.01–UnderstandKMBenchmarking

Module3.02–PerformaKnowledgeAudit

Module3.03–CreateaKnowledgeMap

Module3.04–DevelopKMVision&PerformanceTargets

Module3.05–CreateKMChangeManagementPlan

Module3.06–DevelopKMStrategy:KMBulls™

Module3.07–LinkPlans-GetBuy-In

Module3.08–PersonalKM

Module3.09–JustifyKMInitiative

Module3.10–KMBull:Connect&Collect/PerformanceSupport

Module3.11–ThemeIIIAssessmentModule

ThemeIV–StudySpecialKMSkillsandTopicsModule4.01–UnderstandKMMetrics

Module4.02–KMTechniques-LeverageStorytelling&AppreciativeInquiry

Module4.03–KMTechniques-UnderstandUseofSocialNetworkAnalysis

Module4.04–UnderstandEmergingKMTechnologies–FeaturingSocialMediaandKM

Module4.05–Innovate–SustainingandDisruptiveTechnologies

Module4.06–EnrichCommunitiesofPractice

Module4.07–ExpertFlight/LearningAgents

Module4.08–ThemeIVAssessmentModule


6

FrequentlyAskedQuestions(FAQ)1) HowdoIordermycopyoftheeCKM?

PleaseusetheautomatedorderformfoundontheKMIwebsiteinthe“eCKM”sectionKMIfeaturesaStandardrateandGov/Non-Profitrate.Torequestaninvoice,email:[email protected],organization,address,andphonenumber.Wewillpromptlyreplywithyourinvoice.Oncepaymentisreceived,wewillbeintouchwithaccesstothecoursemodulesviaourLMS(LearningManagementSystem).Youmaygetstartedimmediately,andyourWorkbookpackagewillbeshippedpromptly.2)GettingStarted/CourseDuration/SupplementalContentIstherepre-requisitematerialtostudypriortostartingtheeCKMProgram?No.TheeCKMisdesignedforeveryone–regardlessofbackgroundandexperienceinKM–fromnewcomerstoexperiencedKMProfessionals.ThefirstThemeoftheprogramcoversthe“essentials”ofKM,andisalsoastandalonecourseforthoseinterestedinasolidintroduction.Howlongdoestheprogramtaketocomplete?TheeCKMconsistsof20hoursofinstructorvideo,plusinteractivequestionsandsupplementalreadings,totalingabout25-35hours.CanIstart/finishwheneverIwish?Yes,theprogramisself-paced,soyoumaystart/finishatyourownpace.Moststudentscompletetheprogramwithinamonth(assumingfull-timejob/commitments).SomewilladoptamorerelaxedpaceandcompletetheeCKMwithin2-3months.Ourrecommendationistostudyatleast5hours/weektobuildonthemomentumandkeepthematerialfresh.

3)EarningYourCertificationDoestheeCKMearnthesameCertificationastheCKMworkshop?Yes,theeCKM(online)andtheCKM(workshop)containthesamecorecontent,andbothgarnerthesamedesignation:TheKMInstituteCertifiedKnowledgeManager(CKM).HowdoIearnmyCertification?Therearefour,timed,multiple-choiceexams(oneperTheme),40minuteseach.OnceyoucompletethelearningmodulesinThemeI,youmusttaketheThemeIAssessmentExamModule.ThisprocesscontinuesthroughthefollowingthreeThemes.Apassinggradeof70%orbetterwillgrantyouaccesstothenextTheme,etc.YoumustearnapassingscoreonallfourThemeexamstoqualifyforcertificationstatus.


7

Isthereafeeforeachexam?WhathappensonceIpassallfourexams?Theexamfeesareincludedinthecostofyourcourseenrollment.Youmayre-taketheexamsasmanyastimesasnecessarytopassatnoadditionalcost.Onceyoupassallfourexams,youwillreceiveinstructionstoprintyourcertificate.YournamewillbeaddedtotheCKMGradRoster.WewillalsoinviteyoutojoinourLinkedInGroupandtheKMIKnowledgeHub,andkeepyoupostedonCKMAlumniactivities.

4)Compare,InstructorBackgroundWhatisincludedintheProgram?TheeCKMprogramincludes20hoursofinteractivevideolecturewithembeddedquizzesandactivities,deliveredonKMI’sproprietaryLMS,plusa400+pagefollow-alongworkbookwithspacefortakingnotes.Testlinkstoeachofthefourpost-Themetestsareincludedatnoadditionalfee.Youmaytakeeachtestasmanytimesasneededtoachieveapassingscoreof70%orhigher.YourCertificateisavailabletodownloadandprintuponsuccessfulcompletionofyourThemeIVexam.WhatistheUserexperiencelike?Youwillexperienceasplitscreenwithrecordedinstructorvideointhelefthandcorner,moduleoutlinebelow,andanimatedslidesinthebodyofthescreen:

IstheeCKMtheonlyonlineKMCertificationprogramthatfeaturesinstructorvideoandinteractivity?Yes.Infact,the“e-learning”programprovidedbyanothercertificationproviderisnothingmorethanalargePDFfile,withtextandsomeimages.KMInstitutewasthefirsttopioneeronlineKMCertificationwiththeeCKM,combininginstructorvideo,animationandinteractivity.

InstructorVideo

Animationinbody

ChaptersandInteractive“Checkpoints”

Navigation


8

Whoistheinstructorinthecourse?

5)Pricing,Payments,Cancellation

Whatisthecost?US$1,995.Government/military/non-profitdiscountedtoUS$1795.Pricingvariesdependingonyourregion.IfyouresideoutsideNorthAmerica/Europe/MiddleEast,pleasecontactKMIforpricinginyourregion.Isthepricelowerindevelopingcountries?Yes.Dependingonyourregion,thecostoftheprogrammaybereducedbyupto25%.Cancel/RefundPolicy?TheeCKMisnon-refundable,exceptinthecaseofanunresolvedtroubleshootingissue.Forexample,ifyouaresomehowunabletoruntheprogramonyourdesktop.

Studentsmaytransferthecoursetoanotherstudentwithin*30days*ofthepurchase.Forexample,iftheoriginaleCKMstudentchangesplans,someoneelseintheorganizationmaytaketheirplace.Pleaseletusknowwithin30daysofyourpurchaseifyouneedtotransferthecoursetoadifferentemployee.Wewillthenmaketheappropriatechanges,createthenewaccountattheKMIsite,etc.EacheCKMpurchasegrantsyouonetransferrablecredit,aslongastheaboveapplies.Sincethisisaself-pacedcourse(asopposedtoaclass),“cancellations”donotapply.6)IsTechSupportavailable?Yes,youmaypostaquestionintheLMS,andoneofyourKMIrepresentativeswillrespondpromptly.Iftheissueisnotquicklyresolved,itwillbeescalatedtothee-LearningDesignTeamforresolution.

YoureCKMinstructor/mentorisDouglasWeidner,KMInstituteChairman.SincehebeganteachingourCertificationworkshopsin2001,Mr.WeidnerhasgainedaninternationalreputationasarespectedSpeaker/Instructor.YoumayviewamoredetailedbioontheKMIwebsite.BonusvideoprovidedthroughtheKMIKnowledgeHub,featuresmanynotablesubjectmatterexpertsinotherKM-relatedtopicssuchasTaxonomy,KnowledgeCapture,Innovation,InformationArchitectureandothers.ResourcesintheHubcontinuetoexpandaswedevelopourCKS(CertifiedKnowledgeSpecialist)programs.


9

7)LifelongLearning/Post-GraduateSuccessWhatadditionalresourcesareavailablethroughKMI?--KMIKnowledgeHub–OnlineresourceexclusivelyforKMIGrads;VideosofKMPresentationsgivenbyKMIPartnersandleadingexperts.Resourcedocuments,classpostersandmore.--KMICertificationLinkedInGroup–exclusivelyforCKP/CKMGrads.WhataboutnewversionsoftheeCKM–willIgetaccess?Therewillbeoccasionalupgrades/enhancements.ThesewillbeaddedtothecoursemodulesintheLMSandyouwillcontinuetohaveaccessinthefutureifdesired.MayIattendaliveCKMworkshopaftercompletingtheeCKM?SomeeCKMstudentsliketogetthe“bestofbothworlds”andexperiencetheliveworkshopsettingasacomplementtotheironlinestudy–atrulyblendedlearningexperience.KMIenablesyoutodothisatverylittlecost–onemoreexamplethatsetsKMIapartfromallothertrainingvendors.AsaneCKMStudent,youmayrequestan“eCKMPass”-extremelydiscountedratesonanyofourworldwidepublicCKMworkshops.TheeCKMPassmeansyoucoveronlyour“basiccost”fortheworkshop:meals,coursematerials,etc.YourKMInstituteRepwillgladlyprovidemoredetails.Stillhavequestions?Wearestandingbytohelp!

Questions?Contactus!IndividualStudentEnrollment

KMICustomerExperienceTeamInsideUS:866-360-IKMI(4564)OutsideUS:540-993-4141Email:[email protected]

GroupTraining,PrivateClasses

Contact:EricWeidnerVPofBusinessDevelopmentPH:703-327-7096Email:[email protected]

certified knowledge manager (ckm) - km institute · module 1.08 – knowledge processes module 1.09...

Documents