CertificationTraining for Technicians

Part 6 – Trouble shooting

Page 6 - 1

Basic Error Conditions:

- Unit help and error messages: (H403, E1 11 88, E7 42 12)

- Network Connection errors: (No connection to database or to unit)

- Software errors: (Sidexis/ Galaxis/ Galileos Implant errors).

Page 6 - 2

Page 6 - 3

Page 6 - 4

Page 6 - 5

Network related issues: TCP/IP

• TCP/IP Transmission Control Protocol/Internet Protocol

• Basic Unix- and Internet-Protocol

• Standardprotocol for the networking with different hardware types

• Necessary, if you want to communicate with the Internet or realize an Intranet

• Established for networking and the protocol type of the future

The Datatransmission of sirona x-ray devices (LAN) is based on TCP/IP.

Page 6 - 6

IP Address: Network-ID and Host-ID

IP-Address

Subnet Mask

192.168.15.

255.255.255.

100

0

192.168.15.

255.255.255.

Network-ID Host-ID

Standard IP-Address for Galileos devices: 192.168.15.240

(delivery-condition, can be changed to any other address)

Page 6 - 7

IP Address: Network-ID and Host-ID

Server

Subnet Mask

1

0

192.168.15.

255.255.255.

Network-ID Host-ID

Every device on the network needs to have the a different Host ID (Street address) and the same Network ID (Zip Code)

Galileos 240192.168.15.

Op1-PC 122192.168.1.

Op2-PC 1192.168.15.

Page 6 - 8

IP Address: Network-ID and Host-ID

Server

Subnet Mask

1

0

192.168.15.

255.255. 0.

Network-ID Host-ID

Every device on the network needs to have the a different Host ID (Street address) and the same Network ID ( Zip Code)

Galileos 240192.168.15.

Op1-PC 122192.168. 1.

Op2-PC 240192.168.1.

Page 6 - 9

IP Address: Unit address

To find out the address of the Gallileos unit do the following on the touch screen:

1.

2.

3.Default: ready to be programmedStatic: Unit is programmedDHCP: Unit is in DHCP mode

Page 6 - 10

Network connection errors (1):

Check media converter lights: (Unplug and plug to see change of status):

Page 6 - 11

Network connection errors (2):

Start -> Run -> Enter : CMD -> OK; Type in: ipconfig /all and hit ENTER key:

Check PC - IP Address:

Page 6 - 12

Network connection errors (3):

Start -> Run -> Type in: CMD -> OK; Type in: ping IP-Address and hit ENTER key:

Test Connection:

Page 6 - 13

Software errors:

Most software errors are caused by security/user rights or connection problems to different devices on the network. These errors are like “ Cannot contact database”, “cannot establish connection to…” , “a file cannot be accessed, read, written..”

Course of action: Make sure that the user has the right to access data, (read write, change). Log in as Administrator and see if it makes a difference.

Make sure you can access folders manually. Like start-> run -> \\computername\foldername\filename.

Restart RCU services or server(s) if access problem persists.Refer to user\service manual for cause of error.

Page 6 - 14