certification rules of the euracrp brand · certification rules of the euracrp label applicable...

Applicable Version : J of 20/01/2014 – sur 31

Certification Rules of the euraCRP Brand

Applicable Version : J of 20/01/2014

Certification Rules of the euraCRP Label


SUBJECT The existing Certification Rules specify the application conditions of euraCRP brand’s general rules .

DEFINITIONS : Chapter 1 has the explanation of the definitions and the application of the existing Certification Rules.

THE CERTIFICATION COMMITTEE The composition and the assignments of the Certification Commitee are in Chapter 2.

APPLICATION FOR CERTIFICATION Before depositing an application, the candidates must be sure that they fulfill all the conditions set down in the Certification Rules to do with achieving targets and their capacity for organization. He request for certification must conform to the conditions and examples in Chapter 3. EuraCRP will take action as described in diagram n°1 hereafter. The methods of supervision by EuraCRP are set down in chapter 4. The applicant/title holder can refuse the euraCRP auditors.

Request for admission to

euraCRP

Contractual Elements

Creation of certification

guidelines Examination and opinion of the

Certification Committee

Study of the eligibility of the

request by euraCRP Reassessment

Inspection by euraCRP auditor (s)

Audit report

Conformity assessed by euraCRP Examination and opinion of the

Certification Committee

Issue of certification by euraCRP



Schéma n°1

METHODS OF BRANDING – BRAND REFERENCE

Every certified organisation carries the euraCRP brand. As soon as the right of use is granted the methods of reproduction of the euraCRP logo must be respected as well as the terms of use of the brand and the certification guidelines as defined in chapter 5. On request by euraCRP the title holder is required to communicate all props bearing the euraCRP brand.

MODIFICATIONS All changes to the obtaining of the euraCRP brand must be notified in writing to euraCRP by the title holder. These changes can affect the structure, organisation, reference, etc. The terms for these changes are given in chapter 4.

PUBLICATION OF THE REFERENCES The references approved by the Certification Committee are available to applicants/title holders and the the public by a simple request to the euraCRP address : 13 Avenue de la Créativité, 59650 Villeneuve d’Ascq at the price of 50€ HT.(non VAT). The list of organizations and certified products is available to applicants/title holders and the public by simple request on the euraCRP internet site.

CLAIMS The applicant/title holder as well as the users of the services of the applicant/title holder can make a claim at any time to the certification organization at the euraCRP address: 13 avenue de la Créativité 59650 Villeneuve d’Ascq or by mail to [email protected].

CLAIMS BY THE APPLICANT / TITLE HOLDER The applicant/ title holder of the certified products must: - Keep a record of all claims brought to his notice to do with the conformity of the certification requirements of a product, - If requested leave the appropriate files at the disposal of the certification organization, - Take the appropriate steps following such complaints or concerning any defects noted in a product which should have a bearing on its conformity to the certification requirements, - Record the measures taken.

FINANCIAL SYSTEM The subject of chapter 6 is the financial system, which defines the amount of the certification services and which describes the practical methods of debt collection.

APPROVAL - REVISION The existing Certification Rules have been approved by the Permanent Association of the Certification Committee on 20th January 2014. They can be reviewed by euraCRP. The reviewal is approved by the Permanent Association of the Certification Committee.

mailto:[email protected]



Chapter 1 Page 5 DEFINITIONS

Chapter 2 Page 8 COMPOSITION AND ASSIGNMENTS OF THE CERTIFICATION COMMITTEE

Chapter 3 Page 10 APPLICATION FORMS FOR CERTIFICATION

Chapter 4 Page 19 euraCRP’s METHODS OF INSPECTION

Chapter 5 Page 22 METHODS OF MARKING THE CERTIFICATION

Chapter 6 Page 24 FINANCIAL SYSTEM

Chapter 7 Page 28 CODE OF ETHICS



CHAPTER 1 DEFINITIONS



DEFINITIONS :

THE CERTIFICATION DIVISION: The certification division is the part of the organisation and of the services provided by the applicant / title holder of the brand covered by the certification rules.

THE PURPOSES OF CERTIFICATION: The purposes of certification cover the areas, objects of the certification, of the applicant or title holder, individually or collectively.

THE PURPOSES OF THE AUDIT: The presentation and the monitoring of the audits relate to the entirety of the certification guidelines filed by the company and validated by the Certification Committee.

POSSIBILITIES OF EXPANSION All changes of the domain or the certification field should follow the procedure laid out in chapter 4

AUDIT: In the context of the euraCRP brand, the audit is relative to the evaluation of the conformity of the services rendered by the applicant or title holder. The means of the organization are implemented to respect the certification frame of reference.

PERIOD OF AWARENESS A period of vigilance is a mark of attention reported by the Certification Committee, which puts into perspective any uncertainty of decision of accreditation/ support of the certification. A period of awareness is often accompanied by the applicant/title holder request to supply, over a set time; proof of control of the situation (for example: the publication of an indicator or the transfer of photos).

PARTY INVOLVED - CLIENT The parties involved of the applicant / title holder are the beneficiaries of the organization’s commitments as drawn up in the certification guidelines. The client is one of the stakeholders of the applicant/title holder A stakeholder can be: - the buyer of the products or the services of the applicant/ title holder when the organisation defined in the certification guidelines aims at achieving a quality level. - the personnel of the applicant/ title holder, for example, the organisation defined in the certification guidelines aims at improving the health, hygiene and the security at work. - The company when, for example, the organisation defined in the certification certification guidelines aims towards environmental protection. - The applicant /title holder himself when, for example, the organisation defined in the certifcation guidelines aims at achieving an economic performance.

APPLICATION A letter by which an applicant starts the certification procedure, requests the right of use of the euraCRP brand, states to have knowledge and commits to complying with the existing Certification Rules.

EXPANSION The decision taken by euraCRP by which the certification is extended to a new domain or new purposes of certification.



INSPECTION: A part of the certification procedure relative to the periodic examination of the services and the organisation of the title holder

ADMISSION: The stage of the procedure which allows the examination of the application file. The admission focuses on the administrative and technical aspects of the application file.

SUPPORT: The decision by which the certification is renewed.

CANCELLATION: A decision taken by euraCRP who cancels the decision of certification. The withdrawal can be delivered as a punishment or in the case of certification cancellation by the title holder.

SUSPENSION: A decision taken by euraCRP provisionally cancelling the certification decision for a specific period. The suspension can be imposed as a penalty or as a temporary abandon by the title holder.

TITLE HOLDER The entity which benefits from the certificate and rights of use of the euraCRP brand.

APPLICANT A person who applies for the certification and the rights of use of the euraCRP brand.



CHAPTER 2 THE COMPOSITION AND MISSIONS OF THE CERTIFICATION COMMITTEE



COMPOSITION: The Certification Committee is made up by a Permanent Association and an Individual Association for each applicant / title holder. The Permanent Association is made up of representatives of professionals who undertake the certified services of the euraCRP, of users representatives of the same services and of expert conformity assessors. Originally, the Permanent Association was established by euraCRP. Consequently, all changes of the composition of the Permanent Association is approved by the active members. The distribution of the votes of the members of the Permanent Association is set in such a way as to respect a balanced representation between the different categories of entrants, none of which should hold the absolute majority. The Individual Association is established for each applicant/title holder of the euraCRP brand. It is made up of representatives of the participants targeted by the certificate of the experts of external trade of the applicant / title holder. The representatives of the applicant/title holder take part in the meetings of the Individual Association but do not take part in the decisions.

CONFIDENTIALITY: The exertion of the functions of the Certification Committee is strictly personal. All attendants at a meeting are obliged to respect the code of conduct (chapter 7) and to sign a document “constitution of the Certification Committee”.

AWARDS: The Permanant Association supervises that all the applications handled by euraCRP are in accordance with the certification rules and standards. It is consulted whenever necessary to advise on the decisions taken by the directors of euraCRP. It approves the plans, policies and procedures of the functioning of euraCRP, addresses all the appeals presented by the applicants/title holders. The Individual Association of the Certification Committee: - gives it’s opinion on the certification standard of the applicant - gives, on the basis of the audit report, the detailed opinion of the euraCRP auditor and the elements transmitted by the applicant/title holder, their point of view on the maintenance or not of the certification, as well as confirming the methods of functioning of the certificate for the applicant. - deals with the appeals of the applicants or title holders of the euraCRP brand

CONSULTATION: The Certification Commitee is consulted whenever necessary. The consultations take place, according to each case, by mail, by telephone and meetings. An acknowledgement of receipt is requested for each dispatch by mail. Each consultation is entered in the minutes and forwarded to the Committee.



CHAPTER 3 DOCUMENT FOR A REQUEST FOR CERTIFICATION



The subject of this chapter is to give the euraCRP certification applicant all the information necessary for the preparation of his application form.

TYPES OF APPLICATIONS : A certification application can be a first request or a request to modify. A first request comes from an applicant not having the right of usage of the euraCRP brand. A request for modification coming from a title holder and relating to : - either an extension of his certification domain and/or the range of services, - either after updated information the maintenance of his certification, but having no repercussions on the certified characteristics.

PRESENTATION OF THE REQUEST: The request for certification must be addressed to euraCRP. THE CASE OF A FIRST TME REQUEST The request document contains : - a letter of request and of commitment in accordance to the letter type 1 - an information form in accordance to the form for request for certification IN THE EVENT OF A MODIFICATION REQUEST The request document contains : - a letter of request and commitment in accordance to letter type 2. - an information form in accordance the form for request for certification

EXAMINATION UPON REQUEST The request is investigated by euraCRP The examination of the request involves the investigation of the document and the study of its acceptability. When the request is admitted an audit and a control of the services of the applicant starts.



LETTER MODEL 1 euraCRP BRAND

CERTIFICATION REQUEST FORM (on applicant’s headed paper)

euraCRP 13 Avenue de la Créativité 59 650 Villeneuve d’Ascq France

Subject : first request for euraCRP certification

Dear Sir, Within the context of our certification project, we are asking the the right of use of the euraCRP brand for the following activities : (description of the range of services) (description of the certification domain) Requested by : (applicant’s details), (company name), (company head office address)and the project implementation sites of the services mentioned in the attached information form. To this effect, we acknowledge and accept the general rules of the euraCRP brand, the Certification Rules as well as its chapters and we commit ourselves to abiding by them throughout the length of use of the euraCRP brand as well as providing all information required for assessment by euraCRP. Yours faithfully,

Date, name, signature and stamp of the applicant.



LETTER – TYPE 2 euraCRP BRAND

MODIFICATION REQUEST FORM (on applicant’s headed paper)

euraCRP 13 Avenue de la Créativité 59 650 Villeneuve d’Ascq France

Subject : request for modification Dear Sir, As the title holder of the euraCRP brand for the following services as mentioned in the following references : range of services (to be noted) certification domain ( to be noted) Please note the changes to be made as follows : expansion of the range of services (to be noted) expansion of the certification domain (to be noted) maintenance of the range and/or domain with updating (explain the new elements). Yours faithfully

Date, Name, signature and stamp of the applicant



INFORMATION FORM Head Office or principal establishment

Corporate name: ______________________________________ Brand name: ______________________________________ Legal status: ________________ Company registration number: ________________ ________________ Address : ______________________________________ Post code : ________________ Town/City : ______________________________________ Country : ________________ Name and position of the legal representative: ______________________________________ Telephone: ________________ E-Mail address: ______________________________________ Date of the beginning of the activity in the domain of the certification requested : ________________ Number of employees: ________________ Tick the box concerned : _ _ Certification for one site _ _ Certification for multi sites Total number of sites: ________________ Number of sites concerned by the request: ________________



INFORMATION FORM Secondary Establishment

Name of the site: ______________________________________ Activities of the site: ______________________________________ ______________________________________ Address: ______________________________________ Postal code: ________________ Town /City: ______________________________________ Country: ________________ Name and position of the legal representative: ______________________________________ Telephone: ________________ E-mail address ______________________________________ Date of the beginning of the activity in the field of the certification requested: ________________ Number of employees : ________________



CHAPTER 4 METHODS OF CONTROL PRACTISED BY euraCRP



This chapter defines the methods of control practised by euraCRP, in as much as in the information of a certification request as in the supervision of the respect and efficiency of the certification rules. In general, during all audits and in all places, whatever the main object of the mission, the euraCRP auditor updates himself on the use of the euraCRP brand and all relative questions concerning the application of the current Certification Rules.

MODALITES DE CONTROLE METHODS OF CONTROL The object of the inspections carried out by euraCRP are intended to be guaranteed by the audit that the requirements defined in the certification reference are implemented, respected and efficient. A method of external inspection is agreed between euraCRP and the applicant/title holder and completes the reference or is incorporated within it. This document describes the terms of the audit certification achievements and of the follow up. t clarifies each point of the methods of assessment of the certification rules (visual observations, interviews with the employees, documentary examination….) and the criteria of inspection (evidence of proof data, achievement of targets for client satisfaction, respect of deadlines in response to client correspondence….) A document entitled « the definition of the indicators » is made collectively official by euraCRP and the applicant/title holder and completes the certification guidelines. For each indicator mentioned in the certification guidelines this document describes, , the name of the indicator, the numerator and denominator components, the sources of information, the limits of the values not to be surpassed. During the directives of an application for certification, euraCRP allocates an audit in the different sites of the applicant taking part in the service (head office + sub offices where necessary) and as announced in the scale of the certification. In the case of a planned audit, the auditor has a meeting with the applicant to establish the date of the audit. In the case of an unexpected audit , no date is established in advance between the applicant / title holder and euraCRP. The assignment of the auditor is made easier by the applicant giving him access to the offices, facilities, fittings, documents and putting competent personnel at his disposal. The audit is split up into three parts : - Preparation of the audit. - The audit on site, of which the length of time is fixed as from the certification of the company - The composition of the audit report.

THE CASE OF CERTIFICATION OF A SINGLE SITE In the case of certification of a single site, each site of the applicant is audited and certified individually. The length of time of the audit is set by euraCRP depending on the extent of the certification reference and the complexity of the sites.

THE CASE OF CERTIFICATION OF MULTI SITES In the case of the certification of multi sites, all the sites of the applicant are audited and certified together. The length of time of the audit is set by euraCRP depending on the extent of the certification reference and the complexity of the sites. By multi site certification, it is understood that the organisation consists of establishments organized by network



This organisatiion has a central function called “head office” or “ main establishment” in which certain activities are planned, controlled or managed, and a group of establishments, branches or agencies (called sites) which have totally or partially the same activity. It is acknowledged that such an organisation is not a single legal entity but it must have a legal and contractual relationship directly between the sites and the head office of the organization and a sole central command of the organizational system. In particular this means that the head office has the power to decree possible corrective measures on every site to which it is attached. If need be, this must Be noted in the contract between head office and the sites.

Requirements to be respected by the applicant The entity provides similar services in each one of the sites where the activities take place and at has an implementation policy such is its goal. The procedure and methods of work must be substantially identical, however, some adaptations in the work directives are allowed, in order to take into account local requirements. The organizational system is the same for all the sites. It is structured and managed centrally. It gives rise to regular checks of the compliance of in house procedures (example of method of verification: internal audits). The central management of the entity is in measure to ensure that the system replies to the demands and that they are applied. The entity must be capable of the ability of raising and analysing information coming from all the sites as well as head office, as well as its authority and competence to be able to decide and put In place the relevant necessary changes. If the conditions printed below are respected, a system of samples can be applied on the all the sites involved in the activity and forming part of the certification purposes.

Size of the sample and length of time of the audit on site The preparation of the audit and the composition of the report must be added to the duration times shown below

Number of features

Number of sites to be certified (head office and branches)

Number of days audited by site

Number of sites audited Less than 10 10 à 25 Plus de 25

2

2 j 3 j 4 j

Head office + 1

3 à 4 Head office + 2




More than 30 On quotation

Standard of sampling At least 25% of the sampling has been drawn at random. For the rest, euraCRP takes into account the selective factors such as - the results of the internal audits or the previous certification audits - the registration of the claims and the corrective measures by each member company - the changes made within the members of the companies - the geographical coverage



GESTION DES CONSTATS D’AUDIT MANAGEMENT OF THE AUDIT REPORT The discrepancies observed during the audit are classified by auditor depending on their criticsm: Non conformity : this is a discrepancy in relation to the certification guidelines which are judged to be important by the auditor, that is to say a proven impact on one or more of the applicants, or which can have an imminent and serious impact or even, several minor discrepancies on one or more of the applicants. The discrepancy needs remedial action and if necessary swift correction. The site sends the auditor the actions and proofs of implementation and if possible of their efficieny, within a delay of 3 months following the audit closure meeting, before they produce an opinion to the Certification Committee. In the most critical cases, an inspection audit can be asked for by the Certification Committee to validate the implementation and efficiency of the plan of action. Comments : this is a discrepancy in relation to the certification guidelines judged to be minor by the auditor, that is to say that there is no impact proven on one or several of the applicants, nor that there will not be imminent or serious impact on one or several of the applicants. This observation needs a remedial or if necessary corrective action for the follow on audit. The site transmits the action to the auditor within a delay of 15 days following the meeting of the closure of the audit, before an opinion is given to the Certification Committee. In the case of an important number of observations an audit check can be asked for by the Certification Committee to validate the implementation and efficiency of an action plan. Remarks : There are 2 types of remarks, the sensitive points (this is not yet a discrepancy in relation to the reference certificate, but not far off). The ways of improvement (this is not a discrepancy in relation to the certification guidelines but a suggestion of an improvement directly in relation to it). The remark does not necessarily mean a remedial or corrective action.

PROCESS OF THE DISCREPANCIES:



In the case of a certification of multi sites, whenever the discrepancies are observed on one or several sites, these should occur during internal checks or whenever the audits are undertaken by the euraCRP services. The organisation’s head office undertakes to commit a systematic analysis and to look for the causes of these discrepancies on all the sites which can be affected so as to prove that it is or not a general failure of the management system. Whenever it is the case of a general failure, remedial action must be taken on all the sites. If this is to the contrary, the head office must take remedial action for the sites where these discrepancies could be detected and be in a position to supply explanations to the euraCRP services which has allowed them to limit their intervention.

DECISION: During the closure meeting, the auditor makes an oral presentation of the audit results and principally the Nonconformities and Comments. The audit report is transmitted by the auditor to the applicant/title holder and to euraCRP in 1 week maximum following the date of the closure meeting. When all the elements are brought together by euraCRP (the audit report, the action plan of the applicant/title holder, proof of the implementation and the efficiency of actions taken against the discrepancies, advice of the auditor), the Individual Association and if necessary the Permanent Association are asked to give their advice on the awarding / maintenance or the refusal/withdrawal of the certification. On the basis of this advice, euraCRP takes the decision to award/ maintain or not the certification. In certain cases, a positive decision accompanied by a level of awareness will be taken into consideration by the applicant/title holder and by the auditor during the following audit. The certification award is on the date of the day after the meeting of the audit closure. EuraCRP reserves the right to do or to have done all audits that it esteems necessary following complaints, disputes, litigations, of which it is aware on the part of a service user or any other applicant of the applicant/title holder certification.

DISAGREEMENT OVER THE AUDIT ANALYSIS: - If an audit analysis appears to be wrong to the applicant/title holder, if the analysis seems not to have a disparity with the certification guidelines, and that the disagreement has not been raised during the closure meeting, the applicant/title holder should note his issues on the action plan. - If an audit analysis seems correct but with improper or nonconformist remarks, the applicant/title holder should provide an action plan so as to restore the conformity of the certificate guidelines and report his opinion on the classification of the statement. The disputes are dealt with by the applicant/title holder’s project manager and euraCRP.

SUSPENSION / WITHDRAWAL OF THE CERTIFICATE In the case of a suspension, the site is put under surveillance until there is an audit control on the remarks or nonconformities. If it is the question of an indicator, the site must present the indicator to euraCRP every month. In other cases, the site must provide proof of improvement every month (proof to be decided on case by case). In the case of a withdrawal, the site must withdraw all reference to the certification, remove all publicity, and communicate to the employees and applicants. A new, audit award must be undertaken (in place of a simple inspection audit) and a new certificate produced.



METHODS OF INSPECTION IN CAS OF MODIFICATION OF THE CONDITIONS OF THE

AGREEMENT OF THE RIGHT OF USAGE OF THE euraCRP BRAND.

EXPANSION OF THE CERTIFICATION DOMAIN:

In case of the expansion of the certification domain, the inspection methods are the following: 1) An alteration application addressed to euraCRP 2) An additional audit called « an extension » is done within the two months following the application 3) The title holder commits to not using the euraCRP certification on the sites relating to the alterations until a relevant certificate has not been delivered by euraCRP

THE LENGTH OF THE AUDIT EXPANSION: The length of the audit expansion on the site is agreed between euraCRP and the applicant. The preparation, and the composition of the audit report must be added to the length spent on the site,

ALTERATIONS TO THE CERTIFICATION APPLICATION FILE In case of an alteration of a factor in the certification application file, the title holder must send an up to date version of the file to euraCRP

METHODS OF INSPECTION : FOLLOW UP AUDIT

Every year euraCRP carries out a follow up audit identical to the assignation audit The audit time on the site for the follow up is equivalent to the audit time on the site for the assignment The certificated is valid until the anniversary date of the assignment The company must anticipate the follow up audits in such a way as not to overrun this date, up until the end of the processing of the observations and nonconformities. In case of an overrun the Certification Committee can deliver a notice of “suspension” or of “withdrawal” of the certification. In the case of an audit in advance of more than 3 months in relation to the anniversary date, the anniversary date is the day after the meeting of the last closure audit. The management rules of the audit analysis are the same as those described in the chapter above « Methods of Inspection”.



CHAPTER 5 METHODS OF CERTIFICATION MARKING



The subject of this chapter is to define the methods of reproduction of the euraCRP logo, of reference to the euraCRP brand, the physical marking as well as information given to the users of the certified service. All false advertisements puts the title holder at risk of prosecution for fraud and/or false advertising.

REPRODUCTION OF THE LOGO euraCRP :

MAIN PRINCIPLES : According to article R. 115-2 of the French consumer code, when a reference is made to the certification in an advertisement, labeling or the introduction of any product or service, as well as on the commercial documents of any nature which yield a profit, the following information is compulsorily to be brought to the notice of the consumer or user 1° The name or the company name of the certifying organisation or the collective certification mark 2° The denomination of the certificate rules used ; 3° The methods according to which the certification rules can be referred to or obtained. This can be in the form of the euraCRP logo as in the graphic below:

« Quality of service certified by : euraCRP Reference n°…………………..

Available on demand by internet address as follows: www.euracrp.eu

The authorised colours for the application of the logo are as in the above model (Blue : R31/V73/B125) The euraCRP logo must be attached to a company name or the title holder’s acronym. It is reserved to the sole activities defined in the certification domain. For television advertising, the use of just the euraCRP logo defined in the graphic charter is allowed Whenever a reference to the euraCRP certification is made in messages on the radio or telephone (ex: on hold answer phone), the title holder must – in the message – inform the client in question of the certification domain.



CONDITIONS OF MARKING : Every withdrawal of the right of use of the euraCRP brand means a ban on using this brand and any reference to it. In consequence, the euraCRP brand must not appear in the documentation (contractual or commercial), nor on any communication medium, nor in advertising nor on premises. A suspension does not mean removal of the brand, except to the contrary by the Certification Committee, but it means a mark on the certified organization and products directory on euraCRP’s Internet site.



CHAPTER 6 THE FINANCIAL SYSTEM



The subject of this chapter is to describe the services invoiced, linked to the euraCRP certification as well as the methods of recovery of the relevant invoices. The amounts of these services are set down in an attached schedule. They are in euros, without added value tax. They are valid for the year and are subject to an annual revision on the basis of the annual development of the SYNTEC index. A preliminary estimation of the cost to an applicant of a specific certification is established in writing prior to any intervention.

ADMISSION TO THE BRAND euraCRP

STUDY OF THE ACCEPTATION AND MANAGEMENT OF THE FILE This service includes the following elements: - creation of the client file - document analysis of the technical file (of which the certification rules) - the planning and organisation of inspection and admission - the meeting of the Certification Committee The payment for this service remains due even in the case where the rights of use of the euraCRP brand are not allowed or in the case where the application is withdrawn while under investigation.

AUDIT SERVICE It includes : - preparation of the audit, drafting an audit program, - accomplishment of the audit - development of the audit report Travel and accommodation expenses are invoiced on the actual cost. The payment of this service remains due even if the rights of use of the euraCRP brand are not allocated.

MANAGEMENT OF THE CERTIFICATION: This service includes the processing of the audit reports, the follow up of remedial actions and of the management dash board, the consultation of the Permanent Association, the issue of certificates.

AUDITOR’S TRAINING COURSE The auditor or auditors undertake the applicant’s audit for euraCRP having previously followed a training course in the company’s certification guidelines. euraCRP gives the auditor a training course before each audit remittance and before each new set of audited certification guidelines.

INSPECTION OF THE CERTIFICATION : Les contrôles de surveillance comprennent des audits de suivi conformément à l'annexe 4 du présent règlement. The inspection and controls include the follow- up audits in accordance with annex 4 of the existing rule.



MANAGEMENT OF THE INSPECTION FILE: This service includes the planning, organisation and the follow- up of the audit and of the inspection file. The amount remains the same whether the right of use of the services of the euraCRP brand are not allocated or in the case of withdrawal of the application while under investigation.

THE SERVICE OF THE FOLLOW UP AUDIT: It includes : - preparation of the audit, drafting an audit programme - accomplishment of the audit - development of the audit report Travel and accommodation expenses are invoiced on the actual cost The payment of this service remains the same even if the right of use of the euraCRP brand is not allocated.

MANAGEMENT OF THE CERTIFICATION : This service includes the processing of the audit reports, the follow up of remedial actions and of the management dash board, the consultation of the Permanent Association, the issue of certificates.

INSPECTIONS LINKED TO AN EXPANSION APPLICATION : All changes in the agreement of the right of use of the services of the euraCRP brand can lead to a supplementary audit in agreement with annex 4 of the existing rule.

MANAGEMENT OF THE EXPANSION FILE : This service includes the planning, organisation and the follow up of the audit and of the expansion file. The amount remains the same whether the right of use of the services of the euraCRP brand are not allocated for the audited expansion field or in the case of withdrawal of the application while under investigation.

SERVICE OF THE AUDIT INSPECTION: It includes: - preparation of the audit, drafting an audit programme - accomplishment of the audit - development of the audit report Travel and accommodation expenses are invoiced on the actual cost The payment of this service remains the same even if the right of use of the euraCRP brand is not allocated.

MANAGEMENT OF THE CERTIFICATION: This service includes the processing of the audit reports, the follow- up of remedial actions and of the management dash board, the consultation of the Permanent Association, the issue of certificates.



AUDIT COMPLEMENTAIRE : SUPPLEMENTARY AUDIT A supplementary audit can be necessary following disparities which have an important incidence on the operating results of the company. This service includes : - preparation of the audit, drafting an audit program - accomplishment of the audit (methods defined in annex 4 of the existing rule) - development of the audit report Travel and accommodation expenses are invoiced on the actual cost The payment of this service remains the same even if the right of use of the euraCRP brand is not renewed.

CONDITIONS FOR CANCELLATION OF THE AUDIT All cancellation of the date fixed for the audit, in agreement with the services of euraCRP and the audited organization, will be invoiced as follows : - cancellation between 60 days and 31 days before the given date : 75% of the audit amount - cancellation 30 days before the given date or on the same day : 100% of the audit amount

INVOICING CONDITIONS

PAYMENT TERMS: The total invoice amount including VAT must be paid upon receipt.

PAYMENT COLLECTION: The applicant or title holder must settle the amount of these services in the former terms : any failure on the part of the title holder will nullify the inspection and intervention responsibilities of euraCRP as stated in the existing Certification Rules. In the case where a first reminder does not, within 1 month, ascertain the payment of the entire amounts due, euraCRP will take, in respect of the title holder, a decision suspending the right of use of the euraCRP brand until recovery of the sums due. EuraCRP gives certificates and proof of certification upon receipt of payment of the invoices.



CHAPTER 7 CODE OF ETHICS



Article 1: BASIC PRINCIPLES The members of the Certification Committee demonstrate, in carrying out their mission, confidentiality, independence and impartiality. Any member having a conflict of interests should inform the director of euraCRP who will decree as to which measures to be taken to correct the situation. The members of the Individual Association acknowledge the certification rules of euraCRP (available on the internet site www.euracrp.eu or at the following address : euraCRP, 13 avenue de la Créativité, 59650 Villeneuve d’Ascq. France) and accept the terms.

Article 2: CONFIDENTIALITY: The members of the Certification Committee retain in confidence the non published information concerning the certifications of which they have had access to during their mission, and that, even after their mandate ceases. They take all necessary measures to ensure that people having access to this information are also bound by confidentiality.

Article 3: INDEPENDENCE The members of the Certification Committee should not receive possessions or advantages of any nature from the applicants during the euraCRP certification system. They should take all possibilities to avoid finding themselves in a position that may influence their mission at the Certification Committee.

Article 4 : IMPARTIALITY The members of the Certification Committee should take all measures to avoid finding themselves in a conflict of interest between their function as members of the Certifciation Committee and their function and professional activities which they practice elsewhere. A conflict of interests means every situation where personal interests or those of their other activities compete with those of the euraCRP’s certification system.

http://www.euracrp.eu/

certification rules of the euracrp brand · certification rules of the euracrp label applicable...

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