certificate in public services information management (psim)
TRANSCRIPT
Certificate in Public Services Information Management(PSIM)
Shirley Thorne Information Services ManagerHampshire County Council([email protected])
Mike Hart Professor of Business and Informatics
King Alfred’s College, Winchester, Hampshire, UK
The long tradition of public sector reform
• Economy, Efficiency, Effectiveness stretch back to the foundation of the Audit Commission in 1982
• Belief in the benefits of the private sector
• Now ‘joined-up government’
• Best Value, CPA, partnerships..
The development of e-government
A stream of White papers on e- government
2001- 40 % services available electronically
2002 – aim of 75% 2005 – aim of 100% Doubt has been cast on the feasibility
of this !
Information Services in Hampshire
4 Information Centres
Over 100 Local Information Points
113,495 enquiries at £2.08 per enquiry
241 staff trained from other information sites
http://www.hants.gov.uk/info/performance.html
Information Services in Hampshire
Local Information Points by area•Basingstoke and Deane •East Hampshire •Eastleigh •Fareham •Gosport •Hart •Havant •New Forest •Rushmoor •Test Valley •Winchester
Hantsweb – Monthly statistics
Hantsweb
Accesses 4.36 million
Hits 9.4 million
Each viewer 9.7 pages
Per hour visits 6,077
Sustained hits per hour
13,161
June, 2002: Source: Hantsweb
Certificate in Higher Education: Public Services Information Management
New qualification designed as in-service, one half day a week for 2 years
Study - Government
- Information and Communications Technology
- Customer Care
- Information Management
Certification in Public Services Information Management
First of its type in the UK
Will make use of a Virtual Learning Environment
To be put on-line nationally in 2003-4
Leads to further Diplomas, Degrees (studied in a part-time mode)
Certification in Public Services Information Management
Website:
http://www.hants.gov.uk/psim
What have we learned from the partnership ?
1. Busy professionals can seize opportunities
2. We enter each other’s worlds
3. Accessible services and customer care are principal drivers
4. Advances in ICT aids collaboration
What have we learned from the partnership ?
5. Synergies are possible : 1+1=3
6. Course members will spread good practice
7. Collaboration between different parts of the public sector furthers our mission in a concrete form