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IT Service Management Foundation according to ISO/IEC 20000 Presented to: Vitor Santos Savicki 15 January 2014 drs. Bernd W.E. Taselaar Chief Executive Officer 4607684.20237271 EXIN The global independent certification institute for ICT Professionals

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Page 1: Certificado iso20000

IT Service Management

Foundation

according to ISO/IEC 20000

Presented to:

Vitor Santos Savicki

15 January 2014

drs. Bernd W.E. TaselaarChief Executive Officer4607684.20237271

EXINThe global independent certification institute for ICT Professionals

Revising ISO/IEC 20000 to fit the future of service management · • EXIN - Auditor for ISO20000, ISO27001, ITIL, Agile • BSI Training and Quint –trainer in ISO20000 and ISO27001

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