centurion star rfp

REQUEST FOR PROPOSAL

FACILITIES MANAGEMENT

CENTURION STAR TOWER

DEIRA- DUBAI

Tender Document – Facilities ManagementTender Document – Facilities Management CENTURION STAR TOWER CENTURION STAR TOWER

TABLE OF CONTENTS

1 EXECUTIVE SUMMARY........................................................................................1

1.1 ABOUT THE PROPERTY..........................................................................................1

1.2 EXPERIENCE..........................................................................................................2

1.3 DEFINITIONS.........................................................................................................2

1.4 CONDITIONS OF CONTRACT..................................................................................2

1.5 FORCE MAJEURE...................................................................................................3

1.6 DISPUTES..............................................................................................................3

1.7 PENALTY...............................................................................................................3

1.8 SPECIAL CONDITIONS OF CONTRACT...................................................................3

1.9 MINIMUM CLIENT REQUIREMENT FOR ON-SITE MANPOWER.................................4

2 SCOPE OF WORK....................................................................................................5

2.1 HELP DESK SERVICES............................................................................................5

2.2 OPERATIONS AND MAINTENANCE OF MEP SYSTEMS...........................................6

2.3 CLEANING AND WASTE MANAGEMENT...............................................................10

2.4 WATER HOLDING TANKS CLEANING...................................................................15

2.5 FAÇADE CLEANING.............................................................................................15

2.6 SECURITY AND LIFEGUARD SERVICES.................................................................16

2.7 SWIMMING POOL AND WATER FEATURE MAINTENANCE.....................................19

2.8 PEST CONTROL SERVICES....................................................................................21

2.9 LANDSCAPE MAINTENANCE................................................................................25

3 BILL OF QUANTITIES..........................................................................................28

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1 EXECUTIVE SUMMARY

Reliance Owners Association Management (ROAM) is seeking a professional Facility

Management Company to run the day to day operations of the Centurion Star Tower.

1.1 About the property

Centurion Star Tower project consisting two towers with 12 floors which is consisting

Office spaces in the heart of Deira City.

Centurion Star Tower was developed by Maximus One Property Developers, a leading

property developer in the UAE. It offers a wide range of business facilities in the heart of

Dubai whilst equipped with all the amenities and features for a modern day commercial

purposes. Centurion Star Tower consisting of two basement parking bays with a capacity

of 369 parking lots. Not only that there is a Roof top Swimming Pool. There are two

separate gymnasiums for Ladies and Gents in both towers with Steam Sauna, Changing

room and Wash rooms.

For further details and to have better understanding of the building, the Facility

Management Company can visit the site in a prior notice. Location map is attached and

the contact person is as below:

Mr. Tharanga Perera

Assistant Operations Manager – Centurion Star Towers

Reliance Owners Association Management

T | 04-3593506

M | 052-8379069

E | [email protected]

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mailto:[email protected]


1.2 Experience

The bidding Facility Management Company should have enough experience and a

reputed firm of managing similar properties in Dubai.

1.3 Definitions

1. Contractor – Facility management Service provider

2. Client – Reliance Owners Association Management

1.4 Conditions of Contract

1.4.1 Contract Period

The initial term of agreement will be 1 year with the possibility of renewing for the next

two years depending upon the performance and it is not a compulsion.

1.4.2 Mobilisation period

Mobilisation period is to be within 45 days upon issue of Local Purchase Order.

1.4.3 Terms of payment

The amount will be paid monthly within 60 days from the submission of invoice subject

to satisfactory performance and submission of Monthly Report and certification from the

ROAM Association Coordinator.

1.4.4 Termination

Either party can terminate the contract agreement with serving 60 days prior notice.

Payment to the FM Contractor in the event of termination as aforesaid shall comprise of

all payments due for such of the Services carried out up to and including the date of

termination as per the provisions of the agreement.

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1.5 Force majeure

If by reason of war, hostilities, strikes, lockouts, embargo, fire, or any other act of God,

the fulfilment of this contract becomes impossible, the contract shall be deemed to be null

and void and no liability shall attach to either party.

1.6 Disputes

In case of any disagreement relating to this contract, both parties will make every

endeavour to settle the differences amicably. If dispute persists and finally resolved by

arbitration in accordance with the Rules of Dubai International Financial Centre

Arbitration Center (DIFC LCIA) in Dubai, UAE and the place of arbitration will be

Dubai. This Agreement will be governed by and construed in accordance with the laws of

Dubai, United Arab Emirates.

1.7 Penalty

1. Penalty up to a maximum of 10% of the contract value applicable in case of non-

compliance to this contract.

2. Penalty applicable in case of delay in attending the calls beyond 24 hrs.

1.8 Special Conditions of Contract

1. The Contractor before start of work should submit the details of staff and Labours

and their mobile numbers; any subsequent change will be done only after

intimating the client.

2. It will be the responsibility of FM service provider to attend emergency works on

time. No extra payment will be made for working odd hours / emergency works.

3. The contractor should get prior approval from client before nominating any

subcontractor.

4. The contractor should attend the complaints on the same day.

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1.8.1 Emergency call-outs

Attend promptly on all emergency call-outs on 24 hours a day basis. The emergency call

outs are anticipated on any day whether working or non- working day or legal holidays.

Contractor should assign the responsible personnel who should be contacted for the

emergency call-outs. He will be available for communication at all times through mobile

phone, apart from a direct telephone line in office.

1.9 Minimum client requirement for on-site manpower

No Type

Manpower Requirement

RemarksDay Shift (Timing)

Night Shift (Timing)

1 Facilities Engineer 1 -

2 Electrician 2 1

3 AC technician 1 -

4 Plumber 1 1

5 Helper 1 -

6 Cleaning Supervisor 1 -

7 Male cleaner 9 -

8 Female cleaner 1 -

9 Security Supervisor 1 -

10 Security 2 2

11 Lifeguard 1 -

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2 SCOPE OF WORK

2.1 Help desk services

The FM Services Provider shall provide a continuous Helpdesk facility based upon a

suitable CAFM or similar system. The helpdesk should log all the requests from tenants

and subsequently update in SAP.

The call is logged in appropriate category and system chooses the priority level. Then it

gets assigned to the respective technicians or sub-contractors. In case the request is out of

the scope of FM contractor, it should be immediately notified to the client.

The purpose of a Help Desk and specifically the service requests is to have a systematic

approach in dealing with facility issues in a coordinated and efficient manner. In this

building Security supervisor will work in the help desk in the morning time and one

security will work in the night time.

The Help Desk shall deliver the services as follows:

Act as the first point of contact for service request calls and requisitions through data

and voice support

Ensure each request is recorded properly and promptly

Dispatch a Work Request to the person responsible for its completion

Follow up of each Work Request issued to ensure its closure

Provide feedback to the requestor on the status of their request

Monitor the performance of contractors to whom a Work Request has been issued

Notify the client Association Coordinator on site at the time of all Emergency Calls

Provide a detailed summary status of calls on monthly basis and provide reports for

the same.

The requests shall be logged on the Helpdesk system within 3 minutes of receipt and

passed through to the relevant service team within 10 minutes of the call being

logged.

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Calls to be attended according following SLA criteria.

Category Attending Time Completion Time

Normal calls 2 hours 48 hours

Emergency calls 30 minutes 24 hours

Monthly reports should be submitted to the client on total FM operations on an agreed

standard by FM contractor.

2.2 Operations and maintenance of MEP systems

Timely preventive maintenance should be conducted for all the assets including common

area and leasable area communicated by client to have minimum breakdowns and a long

life of all MEP equipment. Inventory of necessary spares parts is always to be maintained

as per client's advice to avoid breakdowns, which will give minimum inconvenience to

the clients.

FM service provider should impose best practices by applying condition monitoring

techniques to the MEP assets that will map asset performance to condition and monitor

degradation over normal life expectancy.

A fully structured operation regime should be used as the basis of maintaining the assets,

which would comprise task and frequency/recording for each asset that requires

maintenance over its life cycle.

2.2.1 Planned Preventive Maintenance

Maintenance tasks carried out to services in planned manner to ensure optimum

performance and information recording for building assets. PPM should be carried out for

all the equipment mentioned in the assets register which is provided by client and as per

O&M manuals, manufacturer recommendations and working procedures. A complete

Asset registry will be available after the handing over process. In case any quarry the

contractor has to contact the representative and physically visit the site or need to refer

the drawings.

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2.2.2 Regular Condition Monitoring

Routine PPM and condition monitoring of MEP assets, by documenting visual

functionality checks to be conducted regularly.

2.2.3 Reactive Maintenance

Emergency and immediate attention to MEP installations to resolve faults, make safe,

minimize further damage and arrange with the client representatives remedial works for

correct functioning of the installations.

2.2.4 Brief scope of work

FM service provider is accountable for operations and maintenance of following systems

and equipment but not limited to:

2.2.4.1 Electrical distribution system

Capacitor Banks

Electric Water Heaters

ELCB

MCCB

Main Distribution Boards

Sub Main Distribution Boards

All lighting systems and equipment

All power and socket outlets

All related cables and protections

Diesel Generator (inspection and testing)

ATS

The services will cover but not limited to the following:

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Monitoring electrical systems normal operations and taking all meter readings

Response for any Electrical systems supply restoration as and when required

Planned preventive maintenance for all electrical related systems within the scope of

work to be agreed

Carry out remedial / repair works for correct functioning of electrical related systems

installations

Predictive maintenance for all electrical related systems

Spare parts (Verify availability, utilizations and records)

Energy consumption audits as required

Energy metering handling with related authorities

Asset register and any related life cycle cost analysis

Total coordination with all other related parties

2.2.4.2 Plumbing and drainage system

Washrooms

Steam & Sauna Rooms

Toilets

Wash room floor drain traps

Water tanks


Check all fixtures in WC, washbasin, bidet

Check all floor drains and clean up

Check cracks in all sanitary ware and report

Check flexible and exposed pipes for any leakage

Check any visual leakage in ceiling / walls / floors

Inspect and clean drain lines up to outside manholes

Check for any rusty angles/chips in toilets

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Check taps mixers, gate valves

Check for any corrosion in pipes

Check that water drains smoothly

Check all drains for any blockages

Check water pump units

Check pressurization tanks

2.2.4.3 Heating, Ventilation and Air Conditioning system

FAHU

Staircase Pressurization Fans

Extract Fans

FCU

Chilled & Condenser water Pumps

Chillers

Split and window A/C units

2.2.4.4 Building Fabric (Civil)


Inspect the general condition of building finishes both internal and external

Minor civil repairs

Minor paint touch up works

Minor carpentry repairing works

Conduct monthly inspection and report major defects with cost implications

Minor Glass and aluminum work

FM service provider should appoint reputed sub-contractors for operations and

maintenance of following MEP and low voltage systems and take prior approval from

client.

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Firefighting, fire alarm and voice evacuation system

CCCTV system

Access control and gate barrier system

Public address/Background music system

Telecommunication system

Building Management system

DG Set Maintenance

Elevators

2.2.5 Terms and conditions of service delivery

1. Minimum client requirement is 24/7 technical service.

2. Contractor should supply all necessary consumables, tools, machinery and PPE for

routine maintenance.

3. Contractor should maintain records of all maintenance operations carried out during

the tenure of the contract inclusive of PPM, break-down and emergency call-outs.

4. Cost of spare parts and any major capital replacement will be compensated by client

in regard to client’s property. Also need to mention the maximum cost for

Consumables.

2.3 Cleaning and waste management

FM service provider must ensure that all common area of the building to be cleaned up to

standard and all waste to be removed from the site. Waste Collection Company approved

by Dubai Municipality can be appointed for collection and disposal.

2.3.1 General requirements of cleaning staff

Ability to understand and communicate in basic words of English. Ensures proper

understanding of the procedures and methodologies

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Trained in Personnel Hygiene. He/she will be presented in neat & ironed dress, hair

combed, neatly shaved and shoes clean. He/she will be trained on the use of

appropriate deodorants which provides the right image to your clients and customers.

Trained to demonstrate politeness. He/she will be trained to use words as “Good

Morning”, “may I help you” etc.

Work according to the schedules assigned to him/her.

Report any faults within assigned location. Water pipe leaking, bulbs fused, switch

not functioning.

Report any major incidents/accidents to his immediate supervisor.

Hand over any items found within the premises to the concerned authorities.

To be educated on emergency procedures

Trained on the methodologies of cleaning to ensure optimization of time.

Dedicated and willing to learn.

Trained on the health & safety aspects

Clean equipment’s and materials after use

Storage of equipment and materials in the right manner and location.

Use of proper sign boards/safety implements during cleaning operation.


No Activity

FrequencyDail

yWeekl

yFortnightl

yMonthl

y

Building Common Area1 Deep Cleaning / Dusting of furniture &

GlassX

2 Common Passage / Floors dry mopping X3 Common Passage / pathways / Floors

(Damp mopping & spray buffing with Floor Machine.)

X

4 External Walls / Pathways (scrubbing with detergents & pressure jet cleaning.)

X

5 Street Lamps / Pillars X

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6 Fire Boxes (Internal cleaning & Brass/polishing of Nozzle.)

X

7 Litter Picking from all Common areas & Passages

X

Basement 1 & 21 Litter pick-up and dry moping X2 Steel & Wooden Grills Dusting X3 Dusting of Electrical Fixtures X4 Walls Dusting/Brushing of Floors X5 General cleaning of plant rooms X6 Pressure wash cleaning / Wet Mopping

of FloorX

7 Washing / Scrubbing with Mild Detergents FLOOR

X

8 Overhead cable trays & ducting - dusting & cleaning

X

9 Lift Lobby Scrubbing & High Ceiling Dusting, L / L sweeping, mopping, dusting

X

Swimming pool, Gymnasium, Steam & Sauna Room1 Brushing/washing & Spray buffing of

stilt area floors ( Floor machine)X

2 Dry and wet Mopping of Floor X3 Washing and buffing of floor X

Stilt Area inside building/lobbies//corridors/exit ways1 Dry mopping, wet mopping and

buffing of FloorX

2 Carpet cleaning and dry moping X3 Carpet vacuuming in corridors X4 Washing / Scrubbing with Mild

Detergents of FloorX

5 Brushing of Walls X6 Removal of Cob Webs X7 Dusting of Electrical Fixtures X8 Cleaning of Walls from outside X9 Garbage rooms cleaning X10 Pantry cleaning X11 Washrooms cleaning X12 Washrooms and pantry scrubbing X13 Furniture cleaning X

Management Office Cleaning1 Carpet Vacuuming X2 Furniture Dusting and Inner side Glass X

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Window Cleaning3 Garbage Clearance from Dustbins X4 Toilet Cleaning, Scrubbing of Toilets X5 High Ceiling Cleaning-Light fixtures,

A/c Grills-In Office & Common AreasX

General1 Waste removal from Floors X

Lift Cages, Lobbies and stairways1 Brushing & Mopping of Lift Cages X2 Cleaning of Walls X3 Acrylic top of Lift Cages X4 Brushing & Wet Mopping of Floors X5 Use of Dust Controls / Dry Mopping X6 Lift Sign Plates X7 Panel Doors Dusting X8 Brushing of Walls X9 Removal of Cob Webs X10 Dusting of Electrical Fixtures X11 Brushing of Stair Cases ( Service )

SCRUBBINGX

12 Dry Mopping of Stair Cases X13 Dusting of Grills / Railing of Stair

Case AreasX

14 Window panes & Glass sills in Staircase Areas

X

15 Sills in Lobby X16 Fire Exit door dusting X17 Stair cases of Fire Exit Scrubbing X18 Railing / Grills of Fire Exit Stair Cases X19 Polishing of Hand Rails (Steel) X

Concourse level and Common Roof Terrace Areas1 Brushing of Floor X2 Washing of Floor X3 Dusting of Pipes / Pillars / Beams X4 Dusting of Walls X5 All fitting Dusting X6 Checking of Water outlets X

Cleaning as & when required under supervision senior staff personnel1 Central Control Room in Ground Floor X2 Sub Stations X

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3 Pump Rooms X4 Transformer room X5 Fan Rooms X6 MEP Service Rooms X7 Tank Area X


The contractor shall perform the services at the site as specified in this document.

1. Minimum client requirement for cleaning staff is 12 hours shift into 7 days a week

service.

2. Contractor should supply all necessary consumables including hand towel, toilet

rolls, liquid soap, air freshener, cleaning agents, tools, machinery and PPE.

3. All MSDS’s should be obtained for each substance that is used and should be up to

date and easy accessible and located at sites.

4. Contractor should maintain records of all cleaning work carried out during the tenure

of the contract.

5. Details of the chemicals and applicators used for cleaning is to be submitted to client

according to following format.

Trade name Manufacturer Active ingredients Application

6. Contractor should submit all the details of machinery to be used as per following

format.

Name Purpose Make On-site qty Picture

2.4 Water holding tanks cleaning

FM contractor should clean and disinfect following water storage tanks once in every 6

months. There is one Water Tank in the building. Please refer the drawing for your

information.

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Physically remove all sediments, sludge, and other debris present in the said tanks

Cleaning operations to be done according to standard pre-set Method Statement,

designed to provide the safest and most hygienic cleaning operations and satisfactory

results

Dubai Municipality regulations to be followed

Submission of report with before and after cleaning photographs and cleaning

certificate

Third party independent water test to be done and report to be submitted to client on

following:

- Bacteriological test

- Chemical water test

- Legionella water test

2.5 Security and lifeguard services

FM contractor should provide a robust solution and methodology for security needs, with

the ultimate objective to achieve both the safety and integrity of the premises. Contractor

has to analyse the requirements and compile a structure to support the management and

quality of the service provision.

2.5.1 General requirements

Contractor staff and Management shall provide a positive working relationship with client

management representative to determine:

Innovative and flexible security practice applied to the benefit of the business and

operation.

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Well trained staff

On-going training and assessment of employee performance

Flexibility in adopting and adjusting to the latest and most efficient working practice

Efficient and innovative communication methodologies

Innovative self-developed incident reporting and recording systems

Cost saving and initiatives re operational efficiency and performance

Active involvement with the Client operational and contingency planning

FM service provider must ensure that adequate records are maintained including:

1. Register of all incidents

2. Training register of all suitably qualified officers

3. Visitors/contractors

4. Attendance

5. Lost and found

6. Vehicles movement

7. CCTV and fire alarm maintenance records (if required)

8. Water, Electricity and Waste Management details daily updation.

2.5.2 Responsibilities and Duties of Security Guards

Report for duty as specified in the duty roster

Signing in/out of daily attendance book (nightshift only)

Ensure compliance with schedules and work standards

Accept responsibility for the general administration of the department

Loss prevention

Elementary first aid and fire protection.

Be alert for any fire hazards and other defects that need immediate attention

Access Control

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To conduct patrols and inspections at regular intervals

Accept responsibility for the safeguarding of the premises

Performance of patrol activities as per Supervisory orders and schedule requirements.

Search, seizure and preservation of evidence.

To always be alert for any unusual occurrences and take appropriate action.

To use common sense and make appropriate decisions, the basic aim being to diffuse

a situation as quickly as possible

Report violations to the senior security officer

Security Employees will not discuss / divulge Security Department’s details /

information to any other employee, individual or groups. Failure to adhere to this

stipulation may result in the defaulter’s services being terminated.

To be fair and impartial in all situations and to avoid bias at all costs.

Maintenance of good public relations.

To make appropriate and detailed log entries regarding any incidents encountered

during the tour of duty, at the end of the shift

To maintain follow up action

2.5.3 Responsibilities and Duties of Life Guards

Monitor activities at the pool to prevent accidents

Rescue swimmers in danger of drowning

Administer first aid when required

Caution swimmers regarding unsafe practices and safety hazards

Enforce and adhere to the building’s pool rules and regulations

Follow emergency plans and procedures established in the event of an emergency

Maintain order on the pool and surrounding areas

Inspect the facilities for cleanliness, complete general pool cleaning and maintenance

duties.

Responsible for the availability and safekeeping of emergency equipment

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Provide general information on pool operations to tenants and guests

Complete required paperwork and checklists

Knowledge of pool equipment & maintenance

Knowledge of lifesaving methods and procedures, including first aid and standard

resuscitation measures.


1. Client requirement for security guards and life guards is 12 hours shift into 7 days a

week service.

2. Contractor should maintain records of all the aspects related to security operations.

2.6 Swimming pool and water feature maintenance

Tasks should be performed to following swimming pool and water features.

1. Swimming pool at Roof Top

2. Water Features in Ground Level

2.6.1 Planned Preventive Maintenance

Following tasks should be performed by contractor but is not limited to:

1. Vacuum the pool interior thoroughly.

2. Brush the pool walls.

3. Test and accordingly adjust the chemical properties of the pool water to NSPI*

international standards for recreational swimming pools.

4. Maintain filter pressure to type and size (sand filter, DE filter) and backwash

accordingly.

5. Clean and clear out debris from skimmer and pump baskets.

6. Hair and line strainers must be cleaned

7. Check filter pump functioning.

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8. Check automatic dosage pumps are working, if manual ensure proper dosage as per

OEM guidelines.

9. Pool ladders and had rails must be anchored and corrosion free.

10. Depth marking is visible on the edge of the deck pool wall.

11. Ensure deck area should always be non-slip and water puddles must be avoided.

12. Repair and rectify any faults observed.

13. Open up the electrical panel and control panel, inspect for any shortcoming.

14. Inspect the conditions of the pressure gauges for proper function.

15. Report for any abnormalities.

16. Check for proper pump operations and lubricate.

2.6.2 Reactive maintenance

The break-down maintenance including any kind of repair works on the equipment will

be planned in such a way to cause minimal disturbance to the client’s functions and

facility operations.

2.6.3 Key performance indicators

1. Swimming pool and water features should be free from any dirt/algae.

2. Swimming pool water must be clear.

3. Free chlorine should be 1-2 mg/l.

4. Bromine should be 2-4 mg/l.

5. pH level should be 7.4 to 7.6

6. Total alkalinity should be 70 to 100 ppm.

7. Calcium hardness should be 100 -500 ppm.

8. Saturation index should be -0.5 to +.0.5

9. Cyanuric acid should be 20-60 mg/l.


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1. Minimum client requirement is one pool technician/attendant for 3 days a week.

2. Contractor should supply all necessary chemicals, tools, machinery and PPE for

routine maintenance.

3. Contractor should use best quality chemicals for the maintenance of the pool.



5. Detailed water analysis to be done every 15 days and the report to be submitted on

free chlorine, pH, total alkalinity, calcium hardness, Cyanuric acid and saturation

index.

6. Each swimming pool should be tested for microbiological parameters every two

months and issue reports from an authorized body as per Dubai municipality

standards.

7. Contractor should maintain records of all maintenance operations carried out during

the tenure of the contract inclusive of PPM, break-down and emergency call-outs.


in regard to client’s property.

2.7 Pest control services

The contractor is responsible for the provision of pest control services for the property’s

common areas. The contractor must ensure that its agents, workers or employees, who

apply pesticides in the property, must be sufficiently trained to carry out the pest control

services correctly and safely.

The contractor should provide evidence of training of all contractors’ personnel, if

required by the client; provide the client with a statement of health and safety measures

that will be undertaken by the contractor in performance of its pest control service for the

Property.

The contractor should provide the client with “material safety data sheets” in respect all

pesticides, which will be used.

Tasks should be performed to following common areas but it is not limited to:

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1. Basement car parks and plant rooms

2. Garbage room

3. Service cores/shafts and rooms

4. Lift pits

5. Stairways

6. Corridors and lobbies

7. Roads and pathways including landscape area within site perimeter

8. Rooftop


1. The contractor should not use any method or substances, which may cause damage to any, surface or environment. Any damage or loss through negligence by the contractor or contractor's staff shall be the whole responsibility of the contractor.

2. The contractor’s staffs are appropriately trained by the relevant authority and have full understanding of all OHS issues.

3. The contractor is to supply all the appropriate PPE to contractor’s staff.

4. All processes are to be used using suitable methods, equipment or substances in accordance with manufacturer's recommendations.

5. All MSDS’s should be obtained for each substance that is used and should be up to date and easy accessible.

6. All Work Method Statements (WMS’s) must be available for inspection and should be up to date and current.

7. All equipment shall be inspected by the contractor for mechanical and visual faults before every use at building.

8. Wherever possible, environmental standards should be considered when using all materials. i.e. dispose of used materials in the appropriate manner according to the MSDS.

9. Changes to the materials used from those submitted are to be notified to the nominated representative of the client and such materials will not be used without the prior written approval of the client which may be withheld in the absolute discretion of the client.

10. The client has the right to take samples of any materials bought into the property by the contractor. Such samples maybe analyzed to determine if the material is

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appropriate to the property and if it is being used in accordance with the manufacturer's recommendations.

11. All materials are to be stored and handled according to the appropriate standard including PPE.


The contractor shall provide labor, resources, and support and shall complete all its

obligations and responsibilities in respect of this contract to maintain the property and

premises pest free environment.


The contractor shall perform the services at the site as specified in this document.

1. The contractor must ensure minimum single visit/service in each month and done as

required and when necessary to maintain a pest free environment.

2. The contractor must ensure services are done in during least usage hours by tenants.

3. The contractor shall provide all necessary tools, applicators, device, equipment and

chemical supplies for the performance of its services.

4. In compliance with all statutes, regulations, ordinances, industrial agreements, safety

requirements, security requirements, by-laws and requirements by authorities having

jurisdiction affecting the services, the sites or the contractor’s personnel.

5. Following table outlines typical pests that the contractor is to ensure are eliminated

and under control within the premises.

Ants Clover mites Grasshoppers Rats Spiders

Beatles Cockroaches Mice Silverfish Termites

Bees Crickets Millipedes Slugs Wasps

Caterpillars Fleas Mosquitoes Snails Worms

Centipedes Flies Moths Sow bug

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in regard to client’s property.

2.7.4 Environment, health and safety

1. The contractor shall undertake to minimize the negative impact of the pest control

services on the environment.

2. The contractor shall make every endeavor to safeguard health and safety of people

and animals in the property against any perils of using pesticides.

3. The contractor shall provide the client with a list of pesticides as per following table,

which will be used in the course of carrying out the pest control services. The list

must clearly specify all pesticide data and pesticides should be approved by Dubai

municipality.

Trade name Manufacturer Active ingredient Controlled pest

4. The contractor shall provide the client with a list of equipment/machinery, which will

be used in the course of carrying out the pest control services.

5. All pesticides that will be used by the contractor in the property must be stored in a

container(s) that is impervious to that pesticide and sufficiently strong to prevent

leakage arising from the ordinary risks of handling and transport. There must be a

label on the container(s) setting forth, clearly and distinctly the following particulars:

the word “Poison”

the expression “Keep out of reach of children”

the registration number of the pesticide

2.7.5 Qualifications

The contractor should be a licensed pest control service provider by Dubai Municipality

Public Health Pest Control Department.

2.8 Landscape maintenance

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The contractor shall provide a landscape and grounds maintenance service with well-

maintained grounds in appropriate areas to enhance the perception of building.

The scope of work will include but not be limited to the supply of plants, including

maintenance and upkeep. Landscaping irrigation system maintenance must be maintained

as per the guidelines provided by the OEM of the equipment and complying with all

relevant legislation and applicable law.

The contractor shall ensure that building with landscape features have well maintained

landscaping including indoor and outdoor plants.


1. Ensure landscape area inside the building and indoor plants are maintained so that no

debris, litter, chewing gum or cigarette ends are apparent.

2. Ensure that all weeds and grasses are removed from these areas. All areas are to be

swept and left in a tidy appearance with all resulting waste to be removed from the

development.

3. The contractor shall provide the equipment in good working order, materials and

labour to satisfactorily complete the following designated operations. It is the

responsibility of the supplier to perform the specified operations at agreed intervals,

regardless of mechanical breakdowns or unforeseen situations.

4. The contractor will not use any method or substances, which may cause damage to

any, surface or environment. Any damage or loss through negligence by the sub-

contractor or contractor staff shall be the whole responsibility of the contractor.

5. The contractor staffs are appropriately trained and have full understanding of all OHS

issues.

6. All non-hazardous debris shall be disposed by the contractor to site waste collection

point. All hazardous debris shall be disposed by the contractor off-site in accordance

with relevant procedures directed by the appropriate environmental authority and

Dubai municipality.

7. Contractor agrees to monitor, adjust and manage all automatic irrigation systems as

to proper frequency, duration, and operation of supplemental watering. Minor

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adjustments include: flow control, radius adjustment, nozzle cleaning, sprinkler

height and level adjustment. Contractor will notify the client of malfunction or

damage to the system’s integrity. Should it be determined that damage is caused by

negligence of the contractor, the contractor shall pay the cost of such repair.

8. Contractor will take full responsibility for replacing any plant material that is

damaged by improper application or lack of timely application of nutrients that are

necessary to maintain healthy plant material.


The contractor shall provide labor, resources, and support and shall complete all its

obligations and responsibilities in respect of this contract to maintain a healthy and well

maintained landscape.


1. Minimum client requirement is one gardener for 3 days a week working 8 hours per

day.

2. All material including but it is not limited to fertilizers, pesticides, chemicals shall be

provided by contractor at contractor’s expense.

3. All machines, equipment and tools shall be provided by contractor at contractor’s

expense.

4. The contractor is to supply all the appropriate PPE to the staff.

5. The contractor shall provide a list of machinery/equipment to client which will be

kept permanently in the site and on rental basis for landscaping work as per following

table.

Machine Picture Application/Use Permanent/Rental

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6. The contractor shall provide a list of fertilizers, pesticides or any other chemicals to

client which will be utilized for landscaping work.

7. Replacement of small and seasonal flowering plants should be at contractor’s cost.

8. Replacement or removal of trees necessitated by negligence of the contractor shall be

the sole responsibility of the contractor and should be replaced at contractor’s cost.



10. All WMS’s must be available for inspection and should be up to date and current.

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3 BILL OF QUANTITIES

FM service providers should submit the BOQ as per following format.

No Service Remarks Qt

y

Unit Rate

Monthly fee

(AED)

Annual fee

(AED)

1 FM Engineer

2 O&M of MEP systems

2.1 Technicians

2.2 PPM consumables

Sub total

3 Cleaning

3.1 Supervisor

3.2 Male Cleaners

3.3 Female Cleaners

3.4 Consumables

3.5 Waste management

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Sub total

4 Water tanks cleaning

4.1

2 times a year

Sub total5 Security & Lifeguard

5.1 Security Supervisor

5.2 Security Guard

5.3 Life guards

Sub total

6 Swimming pools

6.1 Pool at Roof Top

6.2 Water Features

6.3 Pool technician

6.4 Chemical analysis

Every 15 days

6.5 Microbiological tests

Every 2 months

Sub total

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7 Pest control12 times a year 12

8 Landscape maintenance

8.1 Ground Floor

8.2 Roof Top

8.3 Gardener

Sub total

9 Fire safety system AMC

10Central battery system AMC

11 CCTV system AMC

12Access control & gate barrier AMC

13 PA/BGM system AMC

14Telecommunication system AMC

15Building Management system AMC

16 SMATV system AMC

17 Elevators AMC

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Total AMC for Facilities Management

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