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Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 1 of 52
Central Washington University Assessment of Student Learning
Information Technology and Administrative Management (ITAM) Department College of Education and Professional Studies Spring 2009
BS ITAM Major
Introduction Information Technology (IT) and Administrative Management in its broadest sense encompass all aspects of information related technology and management applications IT as an academic discipline focuses on meeting the needs of users within an organizational and societal context through the selection creation application integration and administration of computing technologies Administrative Management is the application and use of IT to strategically manage the business or organizationrsquos operations Together ITAM capitalizes on the demand of a large untapped job market by preparing students to meet the needs of small and medium size organizations These profit and not-for-profit companies need employees who understand how to use IT to develop strategy and effectively manage the operations ITAM offers high demand programs This report is an overview of the student learning outcome assessment for the ITAM department Included are the instruments utilized data collected and the resulting changes that took place during the time period from March 2008 to May 2009 Discussion of the significance of the results is also included We have endeavored to build on the feedback from the 2007-2008 Assessment of Student Learning Report Feedback for the Department of ITAM especially in the areas of current student and graduating senior satisfaction Although no data has been collected from the new ITAM Advisory Board significant planning has begun for its inaugural meeting in June 2009 Report Contents
1 Program Mission and Goals - Broad Goals of the ITAM Program a Program Outcomes
2 What Student Learning Outcomes Were Assessed This Year and Why 3 How Were They Assessed
a What methods were used (ITAM Assessment Overview Goals and Matrix)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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i ITAM Assessment Instrument Table (BS ITAM and BAS ITAM) b Who Was Assessed c When Were They Assessed d Assessment Instrument Table (overall program and student learner outcome
assessment) 4 What Will the Department or Program do as a Result of that Information (Narrative
Report of Assessment of Student Learning Outcomes) A SEOIs Report
B Senior Exit Questionnaire (Appendix B) C Focus Group Report (Appendix C) D Advisory Board (Appendix D)
E BS ITAM Student Learner Outcomes ndash Specific Courses (Appendix E) 5 Appendix Supporting Documents and Data
A Annual Course Syllabi Review (Appendix A) B Senior Exit Questionnaire (Appendix B)
C Focus Group Report (Appendix C) D Advisory Board (Appendix D)
E BS ITAM Student Learner Outcomes Data ndash Specific Courses Tied to Department College and University Goals (Appendix E) E BS ITAM Student Learner Outcomes Data Matrix ndash Specific Courses Tied to Department College and University Goals (Appendix F)
F 2007-08 CWU Assessment Feedback for BS ITAM (Appendix G)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 3 of 52
Academic Year of Report 2008-2009 College or Support Area College of Education and Professional Studies Department or Program ITAM Check here if your assessment report covers all undergraduate degree programs [ X ] Check here if your assessment report covers all graduate degree programs [ ] Program Mission and Goals - Broad Goals of the ITAM Program The ITAM program aims to provide graduates with the skills and knowledge to take on appropriate professional positions in Information Technology Administrative Management and Retail Management upon graduation and mature into leadership positions or graduate studies in multiple fields The ITAM Department prepares students for productive and challenging careers and for a lifetime of creative thinking and adaptive learning as productive citizens Within our programs emphasis is placed on developing leadership communication critical thinking and problem-solving competencies Specifically during the ITAM program a student must be able to
1 Explain and apply appropriate information technologies administrative management
procedures and skills and retail management procedures and skills to help an individual
or organization achieve its goals and objectives
2 Manage the information technology resources of an individual or organization
3 Anticipate the changing direction of information technology administrative management
and retail management and evaluate and communicate the likely utility of new
technologies to an individual or organization
4 Understand and use the management soft skills necessary for business to be successful
including effective writing speaking leadership critical thinking and social responsibility
and
5 Live and work as a contributing well-rounded member of a diverse society
Program Outcomes To enable ITAM graduates to achieve the above goals they must possess the following skills upon graduating namely the ability to
a) Use and apply current IT administrative management and retail management concepts
and practices in the core areas of an organization
b) Analyze identify and define the operational and managerial requirements that must be
satisfied to address problems or opportunities faced by organizations or individuals
c) Design effective and usable IT-based solutions and integrate them into the management
environment
d) Identify and evaluate current and emerging technologies and assess their applicability to
address the managerial needs of an organization
e) Analyze the impact of technology on individuals organizations and society including
ethical legal and policy issues
f) Develop and use the management soft skills including effective writing speaking
leadership critical thinking and social responsibility
g) Demonstrate an understanding of best practices and standards and their application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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h) Collaborate in teams to accomplish a common goal by integrating personal initiative and
group cooperation
i) Communicate effectively and efficiently with clients users and peers both verbally and
in writing using appropriate terminology and
j) Recognize the need for continued learning throughout their career
1 What student learning outcomes were assessed this year and why In answering this question please identify the specific student learning outcomes you assessed this year reasons for assessing these outcomes with the outcomes written in clear measurable terms and note how the outcomes are linked to department college and university mission and goals The ITAM Department uses a number of planning processes and strategic tools to facilitate and maintain continuous assessment feedback and improvement Several department planning retreats are used each year to address the curriculum Planning and evaluation is a normal part of each by-weekly department meeting Faculty and chair analysis of student SEOIs including narrative comments and reflection papers provide feedback of specific course content and effective teaching Yearly planning for CWU accreditation assessment provides the venue for healthy discussion and improvement as well as for review and improvement on assessment feedback Later this year the new ITAM Advisory Board will begin their leadership in insuring that the ITAM department is meeting the needs of the students and industry The ITAM department assessed three programmatic outcomes this year for the BS ITAM They included
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career This goal is related to CWU Assessment Goals IV and V Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines IV Do students exhibit readiness to enter their chosen major field of study This goal is also related to CWU goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during their program studies
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programshellip The Goal is also related to the CWU Strategic plan Goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during the program
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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3 Department will strengthen partnerships with industry professional groups and
alumni This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programs specifically (a) individual classes (b) their majors (c) student support services and (d) knowledge acquired This Goal is also related to CWU Goal 3 Strengthen and further diversify our funding base to support academic and student progress It is also related to the College Goal Provide professional high-quality staffing facilities technologies and appropriate resources to ensure the highest levels of academic and professional development This goal was identified because our department realizes the importance to stay connected to industry as IT and management technologies are constantly changing
2 How were they assessed In answering these questions please concisely describe the specific methods used in assessing student learning Please also specify the population assessed when the assessment took place and the standard of mastery (criterion) against which you will compare your assessment results If appropriate please list survey or questionnaire response rate from total population A) What methods were used (ITAM Assessment Overview Goals and Matrix) B) Who was assessed C) When was it assessed (See Table Matrix Above) The ITAM Department assessments are directly related to our program and learning goals We use direct and indirect approaches to capture the assessment data Direct measures asked students to display knowledge and skill as they complete the taskinstrument (ie tests essays projects assignments etc) Indirect measures asked students to reflect on learning rather than demonstration (ie surveys focus groups reflection papers) The ITAM Assessment Matrix table below as a guide to maintain consistent assessment highlights the tools used In addition we used the specific learner outcomes assessment matrix for better understanding of our success Assessment Instrument Table (overall program and student learner outcome assessment)(See Appendix E) ITAM Assessment Instrument Table (Used for both BS ITAM and BAS ITAM Programs)
In addition to assessment data collected in specific courses the ITAM program uses a variety of assessment instruments The following table summarizes the instruments that are utilized to collect data evaluate student learning outcomes and make changes to the ITAM programs and specializations
Instrument Description Where
Implemented Schedule Feedback Implementation of
Change (Adjustment)
Student Evaluation of Instruction Forms (SEOI)
Standardized evaluations pertaining to course and instructor
Completed by each student in each course in the program
Every quarter including summers usually in the last week
Summary and individual comments supplied to instructor ITAM Chair and Dean
Faculty member adjusts course deliverycontent ITAM Chair Personnel Committee and the Dean of CEPS may make suggestions
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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within three weeks
Exit Questionnaire (Appendix B)
Written (online) document completed by graduating seniors any quarter Pertains to education and pending employment
Announced in 400 level course in the major and send by e-mail for those officially scheduled for graduation
ITAM Administrative Assistant sends out e-mails to those officially scheduled to graduate Quarterly
Results are summarized and discussed among the faculty and Chair at faculty meetings
Facultyprogram director implement change for the upcoming academic year
Focus Group (Appendix C)
Conduct a focus group survey with some juniors and seniors designed to identify program strengths and weaknesses
300 and 400 level courses in the major
Administered each May
Facilitator prepares short written report results are discussed with faculty at the fall faculty meeting
Facultyprogram director implement change for the upcoming academic year
Advisory Board (Appendix D)
8-12 Industry Experts who review and make suggestions for program improvement
Department Chair and Program Coordinator
Once every spring starting June 2009
Facilitator prepares short written report and results are discussed with faculty at the fall faculty meeting
Faculty member adjusts course deliverycontent
Student Learner Outcomes Data (Appendix E)
Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careers
Classrooms Quarterly throughout the courses
Faculty prepare short written report and results are discussed with faculty at the Fall faculty meeting
Faculty member adjusts content and outcomes
3 What was learned In answering this question please report results in specific qualitative or quantitative terms with the results linked to the outcomes you assessed and compared to the standard of mastery (criterion) you noted above Please also include a concise interpretation or analysis of the results
1 The program goal ldquoStudents will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careerrdquo was evaluated through the Student Learner Outcomes Data In 2007 a comprehensive list of course outcomes were developed based on the ABET accrediting standards While at this time the list is quite robust and comprehensive we only present a summary of certain courses assessed the past year based on knowledge skills and attitudes (See Appendix E) The Student Learner Outcomes Data Matrix of all criteria is highlighted in Appendix F
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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The following courses were assessed this past year
ADMGIT 374 ndash Project management
IT248 -- Web Applications
IT 362 ndash Wireless Technology
ADMG 271 ndash Business Math Applications
IT 351 ndash Computer Networks
IT 301 ndash Information Technology Security Privacy and Ethics
RMTADMGIT 490 ndash Internship
RMT 340 ndash Principles of Selling
Overall we report that ITAM students have the ability to apply knowledge of technology and mathematics appropriate to their discipline as well as the ability to analyze a problem and identify and define the requirements appropriate to its solution In IT351 75 percent of the students met the criterion for the ability to design implement and evaluate a computer-based system process component or program as well as an understanding of best practices and standards and their application Team work and leadership is included in most ITAM courses At least 75 percent of the students have exceeded the ability to function effectively on teams to accomplish a common goal Seventy-five percent of the students in IT301 have an understanding of professional ethical legal security and social issues and responsibilities Students in IT301 also exceeded the target of 75 percent on their ability to analyze the local and global impact of technology on individuals organizations and society IT248 students exceeded the 75 percent mark for ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career ndash web management and design 75 percent of the students in IT 362 exceeded in the assessment for ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies In IT 362 Wireless Technology and IT 351 Computer Networks classes some work in needed to increase the passing scores on exams and case studies ultimately leading to better retention and learning
Objective Achieved Specific courses were assessed and reviewed within the framework of the undergraduate office Most ITAM course criteria met or exceeded the target outcomes See Appendices E and F
2 The program goal that ldquoFaculty will provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technologyrdquo was evaluated by reviewing the course syllabi overall SEOI means the new Online ITAM Senior Exit Survey facilitated through a new Senior Graduation Blackboard site and a focus group of sampled students from five junior and senior classes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
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RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 2 of 52
i ITAM Assessment Instrument Table (BS ITAM and BAS ITAM) b Who Was Assessed c When Were They Assessed d Assessment Instrument Table (overall program and student learner outcome
assessment) 4 What Will the Department or Program do as a Result of that Information (Narrative
Report of Assessment of Student Learning Outcomes) A SEOIs Report
B Senior Exit Questionnaire (Appendix B) C Focus Group Report (Appendix C) D Advisory Board (Appendix D)
E BS ITAM Student Learner Outcomes ndash Specific Courses (Appendix E) 5 Appendix Supporting Documents and Data
A Annual Course Syllabi Review (Appendix A) B Senior Exit Questionnaire (Appendix B)
C Focus Group Report (Appendix C) D Advisory Board (Appendix D)
E BS ITAM Student Learner Outcomes Data ndash Specific Courses Tied to Department College and University Goals (Appendix E) E BS ITAM Student Learner Outcomes Data Matrix ndash Specific Courses Tied to Department College and University Goals (Appendix F)
F 2007-08 CWU Assessment Feedback for BS ITAM (Appendix G)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 3 of 52
Academic Year of Report 2008-2009 College or Support Area College of Education and Professional Studies Department or Program ITAM Check here if your assessment report covers all undergraduate degree programs [ X ] Check here if your assessment report covers all graduate degree programs [ ] Program Mission and Goals - Broad Goals of the ITAM Program The ITAM program aims to provide graduates with the skills and knowledge to take on appropriate professional positions in Information Technology Administrative Management and Retail Management upon graduation and mature into leadership positions or graduate studies in multiple fields The ITAM Department prepares students for productive and challenging careers and for a lifetime of creative thinking and adaptive learning as productive citizens Within our programs emphasis is placed on developing leadership communication critical thinking and problem-solving competencies Specifically during the ITAM program a student must be able to
1 Explain and apply appropriate information technologies administrative management
procedures and skills and retail management procedures and skills to help an individual
or organization achieve its goals and objectives
2 Manage the information technology resources of an individual or organization
3 Anticipate the changing direction of information technology administrative management
and retail management and evaluate and communicate the likely utility of new
technologies to an individual or organization
4 Understand and use the management soft skills necessary for business to be successful
including effective writing speaking leadership critical thinking and social responsibility
and
5 Live and work as a contributing well-rounded member of a diverse society
Program Outcomes To enable ITAM graduates to achieve the above goals they must possess the following skills upon graduating namely the ability to
a) Use and apply current IT administrative management and retail management concepts
and practices in the core areas of an organization
b) Analyze identify and define the operational and managerial requirements that must be
satisfied to address problems or opportunities faced by organizations or individuals
c) Design effective and usable IT-based solutions and integrate them into the management
environment
d) Identify and evaluate current and emerging technologies and assess their applicability to
address the managerial needs of an organization
e) Analyze the impact of technology on individuals organizations and society including
ethical legal and policy issues
f) Develop and use the management soft skills including effective writing speaking
leadership critical thinking and social responsibility
g) Demonstrate an understanding of best practices and standards and their application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 4 of 52
h) Collaborate in teams to accomplish a common goal by integrating personal initiative and
group cooperation
i) Communicate effectively and efficiently with clients users and peers both verbally and
in writing using appropriate terminology and
j) Recognize the need for continued learning throughout their career
1 What student learning outcomes were assessed this year and why In answering this question please identify the specific student learning outcomes you assessed this year reasons for assessing these outcomes with the outcomes written in clear measurable terms and note how the outcomes are linked to department college and university mission and goals The ITAM Department uses a number of planning processes and strategic tools to facilitate and maintain continuous assessment feedback and improvement Several department planning retreats are used each year to address the curriculum Planning and evaluation is a normal part of each by-weekly department meeting Faculty and chair analysis of student SEOIs including narrative comments and reflection papers provide feedback of specific course content and effective teaching Yearly planning for CWU accreditation assessment provides the venue for healthy discussion and improvement as well as for review and improvement on assessment feedback Later this year the new ITAM Advisory Board will begin their leadership in insuring that the ITAM department is meeting the needs of the students and industry The ITAM department assessed three programmatic outcomes this year for the BS ITAM They included
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career This goal is related to CWU Assessment Goals IV and V Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines IV Do students exhibit readiness to enter their chosen major field of study This goal is also related to CWU goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during their program studies
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programshellip The Goal is also related to the CWU Strategic plan Goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during the program
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 5 of 52
3 Department will strengthen partnerships with industry professional groups and
alumni This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programs specifically (a) individual classes (b) their majors (c) student support services and (d) knowledge acquired This Goal is also related to CWU Goal 3 Strengthen and further diversify our funding base to support academic and student progress It is also related to the College Goal Provide professional high-quality staffing facilities technologies and appropriate resources to ensure the highest levels of academic and professional development This goal was identified because our department realizes the importance to stay connected to industry as IT and management technologies are constantly changing
2 How were they assessed In answering these questions please concisely describe the specific methods used in assessing student learning Please also specify the population assessed when the assessment took place and the standard of mastery (criterion) against which you will compare your assessment results If appropriate please list survey or questionnaire response rate from total population A) What methods were used (ITAM Assessment Overview Goals and Matrix) B) Who was assessed C) When was it assessed (See Table Matrix Above) The ITAM Department assessments are directly related to our program and learning goals We use direct and indirect approaches to capture the assessment data Direct measures asked students to display knowledge and skill as they complete the taskinstrument (ie tests essays projects assignments etc) Indirect measures asked students to reflect on learning rather than demonstration (ie surveys focus groups reflection papers) The ITAM Assessment Matrix table below as a guide to maintain consistent assessment highlights the tools used In addition we used the specific learner outcomes assessment matrix for better understanding of our success Assessment Instrument Table (overall program and student learner outcome assessment)(See Appendix E) ITAM Assessment Instrument Table (Used for both BS ITAM and BAS ITAM Programs)
In addition to assessment data collected in specific courses the ITAM program uses a variety of assessment instruments The following table summarizes the instruments that are utilized to collect data evaluate student learning outcomes and make changes to the ITAM programs and specializations
Instrument Description Where
Implemented Schedule Feedback Implementation of
Change (Adjustment)
Student Evaluation of Instruction Forms (SEOI)
Standardized evaluations pertaining to course and instructor
Completed by each student in each course in the program
Every quarter including summers usually in the last week
Summary and individual comments supplied to instructor ITAM Chair and Dean
Faculty member adjusts course deliverycontent ITAM Chair Personnel Committee and the Dean of CEPS may make suggestions
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 6 of 52
within three weeks
Exit Questionnaire (Appendix B)
Written (online) document completed by graduating seniors any quarter Pertains to education and pending employment
Announced in 400 level course in the major and send by e-mail for those officially scheduled for graduation
ITAM Administrative Assistant sends out e-mails to those officially scheduled to graduate Quarterly
Results are summarized and discussed among the faculty and Chair at faculty meetings
Facultyprogram director implement change for the upcoming academic year
Focus Group (Appendix C)
Conduct a focus group survey with some juniors and seniors designed to identify program strengths and weaknesses
300 and 400 level courses in the major
Administered each May
Facilitator prepares short written report results are discussed with faculty at the fall faculty meeting
Facultyprogram director implement change for the upcoming academic year
Advisory Board (Appendix D)
8-12 Industry Experts who review and make suggestions for program improvement
Department Chair and Program Coordinator
Once every spring starting June 2009
Facilitator prepares short written report and results are discussed with faculty at the fall faculty meeting
Faculty member adjusts course deliverycontent
Student Learner Outcomes Data (Appendix E)
Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careers
Classrooms Quarterly throughout the courses
Faculty prepare short written report and results are discussed with faculty at the Fall faculty meeting
Faculty member adjusts content and outcomes
3 What was learned In answering this question please report results in specific qualitative or quantitative terms with the results linked to the outcomes you assessed and compared to the standard of mastery (criterion) you noted above Please also include a concise interpretation or analysis of the results
1 The program goal ldquoStudents will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careerrdquo was evaluated through the Student Learner Outcomes Data In 2007 a comprehensive list of course outcomes were developed based on the ABET accrediting standards While at this time the list is quite robust and comprehensive we only present a summary of certain courses assessed the past year based on knowledge skills and attitudes (See Appendix E) The Student Learner Outcomes Data Matrix of all criteria is highlighted in Appendix F
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 7 of 52
The following courses were assessed this past year
ADMGIT 374 ndash Project management
IT248 -- Web Applications
IT 362 ndash Wireless Technology
ADMG 271 ndash Business Math Applications
IT 351 ndash Computer Networks
IT 301 ndash Information Technology Security Privacy and Ethics
RMTADMGIT 490 ndash Internship
RMT 340 ndash Principles of Selling
Overall we report that ITAM students have the ability to apply knowledge of technology and mathematics appropriate to their discipline as well as the ability to analyze a problem and identify and define the requirements appropriate to its solution In IT351 75 percent of the students met the criterion for the ability to design implement and evaluate a computer-based system process component or program as well as an understanding of best practices and standards and their application Team work and leadership is included in most ITAM courses At least 75 percent of the students have exceeded the ability to function effectively on teams to accomplish a common goal Seventy-five percent of the students in IT301 have an understanding of professional ethical legal security and social issues and responsibilities Students in IT301 also exceeded the target of 75 percent on their ability to analyze the local and global impact of technology on individuals organizations and society IT248 students exceeded the 75 percent mark for ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career ndash web management and design 75 percent of the students in IT 362 exceeded in the assessment for ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies In IT 362 Wireless Technology and IT 351 Computer Networks classes some work in needed to increase the passing scores on exams and case studies ultimately leading to better retention and learning
Objective Achieved Specific courses were assessed and reviewed within the framework of the undergraduate office Most ITAM course criteria met or exceeded the target outcomes See Appendices E and F
2 The program goal that ldquoFaculty will provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technologyrdquo was evaluated by reviewing the course syllabi overall SEOI means the new Online ITAM Senior Exit Survey facilitated through a new Senior Graduation Blackboard site and a focus group of sampled students from five junior and senior classes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 8 of 52
Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 3 of 52
Academic Year of Report 2008-2009 College or Support Area College of Education and Professional Studies Department or Program ITAM Check here if your assessment report covers all undergraduate degree programs [ X ] Check here if your assessment report covers all graduate degree programs [ ] Program Mission and Goals - Broad Goals of the ITAM Program The ITAM program aims to provide graduates with the skills and knowledge to take on appropriate professional positions in Information Technology Administrative Management and Retail Management upon graduation and mature into leadership positions or graduate studies in multiple fields The ITAM Department prepares students for productive and challenging careers and for a lifetime of creative thinking and adaptive learning as productive citizens Within our programs emphasis is placed on developing leadership communication critical thinking and problem-solving competencies Specifically during the ITAM program a student must be able to
1 Explain and apply appropriate information technologies administrative management
procedures and skills and retail management procedures and skills to help an individual
or organization achieve its goals and objectives
2 Manage the information technology resources of an individual or organization
3 Anticipate the changing direction of information technology administrative management
and retail management and evaluate and communicate the likely utility of new
technologies to an individual or organization
4 Understand and use the management soft skills necessary for business to be successful
including effective writing speaking leadership critical thinking and social responsibility
and
5 Live and work as a contributing well-rounded member of a diverse society
Program Outcomes To enable ITAM graduates to achieve the above goals they must possess the following skills upon graduating namely the ability to
a) Use and apply current IT administrative management and retail management concepts
and practices in the core areas of an organization
b) Analyze identify and define the operational and managerial requirements that must be
satisfied to address problems or opportunities faced by organizations or individuals
c) Design effective and usable IT-based solutions and integrate them into the management
environment
d) Identify and evaluate current and emerging technologies and assess their applicability to
address the managerial needs of an organization
e) Analyze the impact of technology on individuals organizations and society including
ethical legal and policy issues
f) Develop and use the management soft skills including effective writing speaking
leadership critical thinking and social responsibility
g) Demonstrate an understanding of best practices and standards and their application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 4 of 52
h) Collaborate in teams to accomplish a common goal by integrating personal initiative and
group cooperation
i) Communicate effectively and efficiently with clients users and peers both verbally and
in writing using appropriate terminology and
j) Recognize the need for continued learning throughout their career
1 What student learning outcomes were assessed this year and why In answering this question please identify the specific student learning outcomes you assessed this year reasons for assessing these outcomes with the outcomes written in clear measurable terms and note how the outcomes are linked to department college and university mission and goals The ITAM Department uses a number of planning processes and strategic tools to facilitate and maintain continuous assessment feedback and improvement Several department planning retreats are used each year to address the curriculum Planning and evaluation is a normal part of each by-weekly department meeting Faculty and chair analysis of student SEOIs including narrative comments and reflection papers provide feedback of specific course content and effective teaching Yearly planning for CWU accreditation assessment provides the venue for healthy discussion and improvement as well as for review and improvement on assessment feedback Later this year the new ITAM Advisory Board will begin their leadership in insuring that the ITAM department is meeting the needs of the students and industry The ITAM department assessed three programmatic outcomes this year for the BS ITAM They included
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career This goal is related to CWU Assessment Goals IV and V Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines IV Do students exhibit readiness to enter their chosen major field of study This goal is also related to CWU goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during their program studies
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programshellip The Goal is also related to the CWU Strategic plan Goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during the program
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 5 of 52
3 Department will strengthen partnerships with industry professional groups and
alumni This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programs specifically (a) individual classes (b) their majors (c) student support services and (d) knowledge acquired This Goal is also related to CWU Goal 3 Strengthen and further diversify our funding base to support academic and student progress It is also related to the College Goal Provide professional high-quality staffing facilities technologies and appropriate resources to ensure the highest levels of academic and professional development This goal was identified because our department realizes the importance to stay connected to industry as IT and management technologies are constantly changing
2 How were they assessed In answering these questions please concisely describe the specific methods used in assessing student learning Please also specify the population assessed when the assessment took place and the standard of mastery (criterion) against which you will compare your assessment results If appropriate please list survey or questionnaire response rate from total population A) What methods were used (ITAM Assessment Overview Goals and Matrix) B) Who was assessed C) When was it assessed (See Table Matrix Above) The ITAM Department assessments are directly related to our program and learning goals We use direct and indirect approaches to capture the assessment data Direct measures asked students to display knowledge and skill as they complete the taskinstrument (ie tests essays projects assignments etc) Indirect measures asked students to reflect on learning rather than demonstration (ie surveys focus groups reflection papers) The ITAM Assessment Matrix table below as a guide to maintain consistent assessment highlights the tools used In addition we used the specific learner outcomes assessment matrix for better understanding of our success Assessment Instrument Table (overall program and student learner outcome assessment)(See Appendix E) ITAM Assessment Instrument Table (Used for both BS ITAM and BAS ITAM Programs)
In addition to assessment data collected in specific courses the ITAM program uses a variety of assessment instruments The following table summarizes the instruments that are utilized to collect data evaluate student learning outcomes and make changes to the ITAM programs and specializations
Instrument Description Where
Implemented Schedule Feedback Implementation of
Change (Adjustment)
Student Evaluation of Instruction Forms (SEOI)
Standardized evaluations pertaining to course and instructor
Completed by each student in each course in the program
Every quarter including summers usually in the last week
Summary and individual comments supplied to instructor ITAM Chair and Dean
Faculty member adjusts course deliverycontent ITAM Chair Personnel Committee and the Dean of CEPS may make suggestions
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 6 of 52
within three weeks
Exit Questionnaire (Appendix B)
Written (online) document completed by graduating seniors any quarter Pertains to education and pending employment
Announced in 400 level course in the major and send by e-mail for those officially scheduled for graduation
ITAM Administrative Assistant sends out e-mails to those officially scheduled to graduate Quarterly
Results are summarized and discussed among the faculty and Chair at faculty meetings
Facultyprogram director implement change for the upcoming academic year
Focus Group (Appendix C)
Conduct a focus group survey with some juniors and seniors designed to identify program strengths and weaknesses
300 and 400 level courses in the major
Administered each May
Facilitator prepares short written report results are discussed with faculty at the fall faculty meeting
Facultyprogram director implement change for the upcoming academic year
Advisory Board (Appendix D)
8-12 Industry Experts who review and make suggestions for program improvement
Department Chair and Program Coordinator
Once every spring starting June 2009
Facilitator prepares short written report and results are discussed with faculty at the fall faculty meeting
Faculty member adjusts course deliverycontent
Student Learner Outcomes Data (Appendix E)
Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careers
Classrooms Quarterly throughout the courses
Faculty prepare short written report and results are discussed with faculty at the Fall faculty meeting
Faculty member adjusts content and outcomes
3 What was learned In answering this question please report results in specific qualitative or quantitative terms with the results linked to the outcomes you assessed and compared to the standard of mastery (criterion) you noted above Please also include a concise interpretation or analysis of the results
1 The program goal ldquoStudents will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careerrdquo was evaluated through the Student Learner Outcomes Data In 2007 a comprehensive list of course outcomes were developed based on the ABET accrediting standards While at this time the list is quite robust and comprehensive we only present a summary of certain courses assessed the past year based on knowledge skills and attitudes (See Appendix E) The Student Learner Outcomes Data Matrix of all criteria is highlighted in Appendix F
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 7 of 52
The following courses were assessed this past year
ADMGIT 374 ndash Project management
IT248 -- Web Applications
IT 362 ndash Wireless Technology
ADMG 271 ndash Business Math Applications
IT 351 ndash Computer Networks
IT 301 ndash Information Technology Security Privacy and Ethics
RMTADMGIT 490 ndash Internship
RMT 340 ndash Principles of Selling
Overall we report that ITAM students have the ability to apply knowledge of technology and mathematics appropriate to their discipline as well as the ability to analyze a problem and identify and define the requirements appropriate to its solution In IT351 75 percent of the students met the criterion for the ability to design implement and evaluate a computer-based system process component or program as well as an understanding of best practices and standards and their application Team work and leadership is included in most ITAM courses At least 75 percent of the students have exceeded the ability to function effectively on teams to accomplish a common goal Seventy-five percent of the students in IT301 have an understanding of professional ethical legal security and social issues and responsibilities Students in IT301 also exceeded the target of 75 percent on their ability to analyze the local and global impact of technology on individuals organizations and society IT248 students exceeded the 75 percent mark for ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career ndash web management and design 75 percent of the students in IT 362 exceeded in the assessment for ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies In IT 362 Wireless Technology and IT 351 Computer Networks classes some work in needed to increase the passing scores on exams and case studies ultimately leading to better retention and learning
Objective Achieved Specific courses were assessed and reviewed within the framework of the undergraduate office Most ITAM course criteria met or exceeded the target outcomes See Appendices E and F
2 The program goal that ldquoFaculty will provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technologyrdquo was evaluated by reviewing the course syllabi overall SEOI means the new Online ITAM Senior Exit Survey facilitated through a new Senior Graduation Blackboard site and a focus group of sampled students from five junior and senior classes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 8 of 52
Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 4 of 52
h) Collaborate in teams to accomplish a common goal by integrating personal initiative and
group cooperation
i) Communicate effectively and efficiently with clients users and peers both verbally and
in writing using appropriate terminology and
j) Recognize the need for continued learning throughout their career
1 What student learning outcomes were assessed this year and why In answering this question please identify the specific student learning outcomes you assessed this year reasons for assessing these outcomes with the outcomes written in clear measurable terms and note how the outcomes are linked to department college and university mission and goals The ITAM Department uses a number of planning processes and strategic tools to facilitate and maintain continuous assessment feedback and improvement Several department planning retreats are used each year to address the curriculum Planning and evaluation is a normal part of each by-weekly department meeting Faculty and chair analysis of student SEOIs including narrative comments and reflection papers provide feedback of specific course content and effective teaching Yearly planning for CWU accreditation assessment provides the venue for healthy discussion and improvement as well as for review and improvement on assessment feedback Later this year the new ITAM Advisory Board will begin their leadership in insuring that the ITAM department is meeting the needs of the students and industry The ITAM department assessed three programmatic outcomes this year for the BS ITAM They included
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career This goal is related to CWU Assessment Goals IV and V Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines IV Do students exhibit readiness to enter their chosen major field of study This goal is also related to CWU goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during their program studies
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programshellip The Goal is also related to the CWU Strategic plan Goal 1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus Finally the goal is related to the college goal of ldquoProvide for an outstanding academic and professional growth experience for students at all CWU locations This goal was identified because our department wanted to know whether we are meeting the needs of the students during the program
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 5 of 52
3 Department will strengthen partnerships with industry professional groups and
alumni This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programs specifically (a) individual classes (b) their majors (c) student support services and (d) knowledge acquired This Goal is also related to CWU Goal 3 Strengthen and further diversify our funding base to support academic and student progress It is also related to the College Goal Provide professional high-quality staffing facilities technologies and appropriate resources to ensure the highest levels of academic and professional development This goal was identified because our department realizes the importance to stay connected to industry as IT and management technologies are constantly changing
2 How were they assessed In answering these questions please concisely describe the specific methods used in assessing student learning Please also specify the population assessed when the assessment took place and the standard of mastery (criterion) against which you will compare your assessment results If appropriate please list survey or questionnaire response rate from total population A) What methods were used (ITAM Assessment Overview Goals and Matrix) B) Who was assessed C) When was it assessed (See Table Matrix Above) The ITAM Department assessments are directly related to our program and learning goals We use direct and indirect approaches to capture the assessment data Direct measures asked students to display knowledge and skill as they complete the taskinstrument (ie tests essays projects assignments etc) Indirect measures asked students to reflect on learning rather than demonstration (ie surveys focus groups reflection papers) The ITAM Assessment Matrix table below as a guide to maintain consistent assessment highlights the tools used In addition we used the specific learner outcomes assessment matrix for better understanding of our success Assessment Instrument Table (overall program and student learner outcome assessment)(See Appendix E) ITAM Assessment Instrument Table (Used for both BS ITAM and BAS ITAM Programs)
In addition to assessment data collected in specific courses the ITAM program uses a variety of assessment instruments The following table summarizes the instruments that are utilized to collect data evaluate student learning outcomes and make changes to the ITAM programs and specializations
Instrument Description Where
Implemented Schedule Feedback Implementation of
Change (Adjustment)
Student Evaluation of Instruction Forms (SEOI)
Standardized evaluations pertaining to course and instructor
Completed by each student in each course in the program
Every quarter including summers usually in the last week
Summary and individual comments supplied to instructor ITAM Chair and Dean
Faculty member adjusts course deliverycontent ITAM Chair Personnel Committee and the Dean of CEPS may make suggestions
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 6 of 52
within three weeks
Exit Questionnaire (Appendix B)
Written (online) document completed by graduating seniors any quarter Pertains to education and pending employment
Announced in 400 level course in the major and send by e-mail for those officially scheduled for graduation
ITAM Administrative Assistant sends out e-mails to those officially scheduled to graduate Quarterly
Results are summarized and discussed among the faculty and Chair at faculty meetings
Facultyprogram director implement change for the upcoming academic year
Focus Group (Appendix C)
Conduct a focus group survey with some juniors and seniors designed to identify program strengths and weaknesses
300 and 400 level courses in the major
Administered each May
Facilitator prepares short written report results are discussed with faculty at the fall faculty meeting
Facultyprogram director implement change for the upcoming academic year
Advisory Board (Appendix D)
8-12 Industry Experts who review and make suggestions for program improvement
Department Chair and Program Coordinator
Once every spring starting June 2009
Facilitator prepares short written report and results are discussed with faculty at the fall faculty meeting
Faculty member adjusts course deliverycontent
Student Learner Outcomes Data (Appendix E)
Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careers
Classrooms Quarterly throughout the courses
Faculty prepare short written report and results are discussed with faculty at the Fall faculty meeting
Faculty member adjusts content and outcomes
3 What was learned In answering this question please report results in specific qualitative or quantitative terms with the results linked to the outcomes you assessed and compared to the standard of mastery (criterion) you noted above Please also include a concise interpretation or analysis of the results
1 The program goal ldquoStudents will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careerrdquo was evaluated through the Student Learner Outcomes Data In 2007 a comprehensive list of course outcomes were developed based on the ABET accrediting standards While at this time the list is quite robust and comprehensive we only present a summary of certain courses assessed the past year based on knowledge skills and attitudes (See Appendix E) The Student Learner Outcomes Data Matrix of all criteria is highlighted in Appendix F
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 7 of 52
The following courses were assessed this past year
ADMGIT 374 ndash Project management
IT248 -- Web Applications
IT 362 ndash Wireless Technology
ADMG 271 ndash Business Math Applications
IT 351 ndash Computer Networks
IT 301 ndash Information Technology Security Privacy and Ethics
RMTADMGIT 490 ndash Internship
RMT 340 ndash Principles of Selling
Overall we report that ITAM students have the ability to apply knowledge of technology and mathematics appropriate to their discipline as well as the ability to analyze a problem and identify and define the requirements appropriate to its solution In IT351 75 percent of the students met the criterion for the ability to design implement and evaluate a computer-based system process component or program as well as an understanding of best practices and standards and their application Team work and leadership is included in most ITAM courses At least 75 percent of the students have exceeded the ability to function effectively on teams to accomplish a common goal Seventy-five percent of the students in IT301 have an understanding of professional ethical legal security and social issues and responsibilities Students in IT301 also exceeded the target of 75 percent on their ability to analyze the local and global impact of technology on individuals organizations and society IT248 students exceeded the 75 percent mark for ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career ndash web management and design 75 percent of the students in IT 362 exceeded in the assessment for ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies In IT 362 Wireless Technology and IT 351 Computer Networks classes some work in needed to increase the passing scores on exams and case studies ultimately leading to better retention and learning
Objective Achieved Specific courses were assessed and reviewed within the framework of the undergraduate office Most ITAM course criteria met or exceeded the target outcomes See Appendices E and F
2 The program goal that ldquoFaculty will provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technologyrdquo was evaluated by reviewing the course syllabi overall SEOI means the new Online ITAM Senior Exit Survey facilitated through a new Senior Graduation Blackboard site and a focus group of sampled students from five junior and senior classes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 8 of 52
Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 5 of 52
3 Department will strengthen partnerships with industry professional groups and
alumni This goal is related to CWU Assessment Goal VII Assessment Matrix for CWU Endorsed by the CWU Assessment Committee and General Education Committee based on HECB and NASC assessment guidelines VII How satisfied are students with aspects of their programs specifically (a) individual classes (b) their majors (c) student support services and (d) knowledge acquired This Goal is also related to CWU Goal 3 Strengthen and further diversify our funding base to support academic and student progress It is also related to the College Goal Provide professional high-quality staffing facilities technologies and appropriate resources to ensure the highest levels of academic and professional development This goal was identified because our department realizes the importance to stay connected to industry as IT and management technologies are constantly changing
2 How were they assessed In answering these questions please concisely describe the specific methods used in assessing student learning Please also specify the population assessed when the assessment took place and the standard of mastery (criterion) against which you will compare your assessment results If appropriate please list survey or questionnaire response rate from total population A) What methods were used (ITAM Assessment Overview Goals and Matrix) B) Who was assessed C) When was it assessed (See Table Matrix Above) The ITAM Department assessments are directly related to our program and learning goals We use direct and indirect approaches to capture the assessment data Direct measures asked students to display knowledge and skill as they complete the taskinstrument (ie tests essays projects assignments etc) Indirect measures asked students to reflect on learning rather than demonstration (ie surveys focus groups reflection papers) The ITAM Assessment Matrix table below as a guide to maintain consistent assessment highlights the tools used In addition we used the specific learner outcomes assessment matrix for better understanding of our success Assessment Instrument Table (overall program and student learner outcome assessment)(See Appendix E) ITAM Assessment Instrument Table (Used for both BS ITAM and BAS ITAM Programs)
In addition to assessment data collected in specific courses the ITAM program uses a variety of assessment instruments The following table summarizes the instruments that are utilized to collect data evaluate student learning outcomes and make changes to the ITAM programs and specializations
Instrument Description Where
Implemented Schedule Feedback Implementation of
Change (Adjustment)
Student Evaluation of Instruction Forms (SEOI)
Standardized evaluations pertaining to course and instructor
Completed by each student in each course in the program
Every quarter including summers usually in the last week
Summary and individual comments supplied to instructor ITAM Chair and Dean
Faculty member adjusts course deliverycontent ITAM Chair Personnel Committee and the Dean of CEPS may make suggestions
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 6 of 52
within three weeks
Exit Questionnaire (Appendix B)
Written (online) document completed by graduating seniors any quarter Pertains to education and pending employment
Announced in 400 level course in the major and send by e-mail for those officially scheduled for graduation
ITAM Administrative Assistant sends out e-mails to those officially scheduled to graduate Quarterly
Results are summarized and discussed among the faculty and Chair at faculty meetings
Facultyprogram director implement change for the upcoming academic year
Focus Group (Appendix C)
Conduct a focus group survey with some juniors and seniors designed to identify program strengths and weaknesses
300 and 400 level courses in the major
Administered each May
Facilitator prepares short written report results are discussed with faculty at the fall faculty meeting
Facultyprogram director implement change for the upcoming academic year
Advisory Board (Appendix D)
8-12 Industry Experts who review and make suggestions for program improvement
Department Chair and Program Coordinator
Once every spring starting June 2009
Facilitator prepares short written report and results are discussed with faculty at the fall faculty meeting
Faculty member adjusts course deliverycontent
Student Learner Outcomes Data (Appendix E)
Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careers
Classrooms Quarterly throughout the courses
Faculty prepare short written report and results are discussed with faculty at the Fall faculty meeting
Faculty member adjusts content and outcomes
3 What was learned In answering this question please report results in specific qualitative or quantitative terms with the results linked to the outcomes you assessed and compared to the standard of mastery (criterion) you noted above Please also include a concise interpretation or analysis of the results
1 The program goal ldquoStudents will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careerrdquo was evaluated through the Student Learner Outcomes Data In 2007 a comprehensive list of course outcomes were developed based on the ABET accrediting standards While at this time the list is quite robust and comprehensive we only present a summary of certain courses assessed the past year based on knowledge skills and attitudes (See Appendix E) The Student Learner Outcomes Data Matrix of all criteria is highlighted in Appendix F
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 7 of 52
The following courses were assessed this past year
ADMGIT 374 ndash Project management
IT248 -- Web Applications
IT 362 ndash Wireless Technology
ADMG 271 ndash Business Math Applications
IT 351 ndash Computer Networks
IT 301 ndash Information Technology Security Privacy and Ethics
RMTADMGIT 490 ndash Internship
RMT 340 ndash Principles of Selling
Overall we report that ITAM students have the ability to apply knowledge of technology and mathematics appropriate to their discipline as well as the ability to analyze a problem and identify and define the requirements appropriate to its solution In IT351 75 percent of the students met the criterion for the ability to design implement and evaluate a computer-based system process component or program as well as an understanding of best practices and standards and their application Team work and leadership is included in most ITAM courses At least 75 percent of the students have exceeded the ability to function effectively on teams to accomplish a common goal Seventy-five percent of the students in IT301 have an understanding of professional ethical legal security and social issues and responsibilities Students in IT301 also exceeded the target of 75 percent on their ability to analyze the local and global impact of technology on individuals organizations and society IT248 students exceeded the 75 percent mark for ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career ndash web management and design 75 percent of the students in IT 362 exceeded in the assessment for ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies In IT 362 Wireless Technology and IT 351 Computer Networks classes some work in needed to increase the passing scores on exams and case studies ultimately leading to better retention and learning
Objective Achieved Specific courses were assessed and reviewed within the framework of the undergraduate office Most ITAM course criteria met or exceeded the target outcomes See Appendices E and F
2 The program goal that ldquoFaculty will provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technologyrdquo was evaluated by reviewing the course syllabi overall SEOI means the new Online ITAM Senior Exit Survey facilitated through a new Senior Graduation Blackboard site and a focus group of sampled students from five junior and senior classes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 8 of 52
Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 6 of 52
within three weeks
Exit Questionnaire (Appendix B)
Written (online) document completed by graduating seniors any quarter Pertains to education and pending employment
Announced in 400 level course in the major and send by e-mail for those officially scheduled for graduation
ITAM Administrative Assistant sends out e-mails to those officially scheduled to graduate Quarterly
Results are summarized and discussed among the faculty and Chair at faculty meetings
Facultyprogram director implement change for the upcoming academic year
Focus Group (Appendix C)
Conduct a focus group survey with some juniors and seniors designed to identify program strengths and weaknesses
300 and 400 level courses in the major
Administered each May
Facilitator prepares short written report results are discussed with faculty at the fall faculty meeting
Facultyprogram director implement change for the upcoming academic year
Advisory Board (Appendix D)
8-12 Industry Experts who review and make suggestions for program improvement
Department Chair and Program Coordinator
Once every spring starting June 2009
Facilitator prepares short written report and results are discussed with faculty at the fall faculty meeting
Faculty member adjusts course deliverycontent
Student Learner Outcomes Data (Appendix E)
Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careers
Classrooms Quarterly throughout the courses
Faculty prepare short written report and results are discussed with faculty at the Fall faculty meeting
Faculty member adjusts content and outcomes
3 What was learned In answering this question please report results in specific qualitative or quantitative terms with the results linked to the outcomes you assessed and compared to the standard of mastery (criterion) you noted above Please also include a concise interpretation or analysis of the results
1 The program goal ldquoStudents will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen careerrdquo was evaluated through the Student Learner Outcomes Data In 2007 a comprehensive list of course outcomes were developed based on the ABET accrediting standards While at this time the list is quite robust and comprehensive we only present a summary of certain courses assessed the past year based on knowledge skills and attitudes (See Appendix E) The Student Learner Outcomes Data Matrix of all criteria is highlighted in Appendix F
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 7 of 52
The following courses were assessed this past year
ADMGIT 374 ndash Project management
IT248 -- Web Applications
IT 362 ndash Wireless Technology
ADMG 271 ndash Business Math Applications
IT 351 ndash Computer Networks
IT 301 ndash Information Technology Security Privacy and Ethics
RMTADMGIT 490 ndash Internship
RMT 340 ndash Principles of Selling
Overall we report that ITAM students have the ability to apply knowledge of technology and mathematics appropriate to their discipline as well as the ability to analyze a problem and identify and define the requirements appropriate to its solution In IT351 75 percent of the students met the criterion for the ability to design implement and evaluate a computer-based system process component or program as well as an understanding of best practices and standards and their application Team work and leadership is included in most ITAM courses At least 75 percent of the students have exceeded the ability to function effectively on teams to accomplish a common goal Seventy-five percent of the students in IT301 have an understanding of professional ethical legal security and social issues and responsibilities Students in IT301 also exceeded the target of 75 percent on their ability to analyze the local and global impact of technology on individuals organizations and society IT248 students exceeded the 75 percent mark for ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career ndash web management and design 75 percent of the students in IT 362 exceeded in the assessment for ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies In IT 362 Wireless Technology and IT 351 Computer Networks classes some work in needed to increase the passing scores on exams and case studies ultimately leading to better retention and learning
Objective Achieved Specific courses were assessed and reviewed within the framework of the undergraduate office Most ITAM course criteria met or exceeded the target outcomes See Appendices E and F
2 The program goal that ldquoFaculty will provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technologyrdquo was evaluated by reviewing the course syllabi overall SEOI means the new Online ITAM Senior Exit Survey facilitated through a new Senior Graduation Blackboard site and a focus group of sampled students from five junior and senior classes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 8 of 52
Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 7 of 52
The following courses were assessed this past year
ADMGIT 374 ndash Project management
IT248 -- Web Applications
IT 362 ndash Wireless Technology
ADMG 271 ndash Business Math Applications
IT 351 ndash Computer Networks
IT 301 ndash Information Technology Security Privacy and Ethics
RMTADMGIT 490 ndash Internship
RMT 340 ndash Principles of Selling
Overall we report that ITAM students have the ability to apply knowledge of technology and mathematics appropriate to their discipline as well as the ability to analyze a problem and identify and define the requirements appropriate to its solution In IT351 75 percent of the students met the criterion for the ability to design implement and evaluate a computer-based system process component or program as well as an understanding of best practices and standards and their application Team work and leadership is included in most ITAM courses At least 75 percent of the students have exceeded the ability to function effectively on teams to accomplish a common goal Seventy-five percent of the students in IT301 have an understanding of professional ethical legal security and social issues and responsibilities Students in IT301 also exceeded the target of 75 percent on their ability to analyze the local and global impact of technology on individuals organizations and society IT248 students exceeded the 75 percent mark for ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career ndash web management and design 75 percent of the students in IT 362 exceeded in the assessment for ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies In IT 362 Wireless Technology and IT 351 Computer Networks classes some work in needed to increase the passing scores on exams and case studies ultimately leading to better retention and learning
Objective Achieved Specific courses were assessed and reviewed within the framework of the undergraduate office Most ITAM course criteria met or exceeded the target outcomes See Appendices E and F
2 The program goal that ldquoFaculty will provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technologyrdquo was evaluated by reviewing the course syllabi overall SEOI means the new Online ITAM Senior Exit Survey facilitated through a new Senior Graduation Blackboard site and a focus group of sampled students from five junior and senior classes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 8 of 52
Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 8 of 52
Annual Course Syllabi Review ndash BS ITAM and BAS ITAM
All courses taught within the ITAM Department include teaching objectives learner outcomes and assessments consistent with the department college and university programmatic goals and objectives During 2008-09 the ITAM department participated in a retreat to revised their curriculum to reflect the current industry standards reworked their specializations to be streamlined in anticipation of budget cuts the next 2-4 years and posted all ITAM syllabi on the web site to afford students advance planning and to better understand the requirements and outcomes (See Appendix A for list and wwwcwueduitam) Advising sheets were also updated for efficient advising Objective Achieved All course syllabi posted on the ITAM web site with course outcomes clearly identified Effective Teaching and Advising ndash Compiled Together for the BS ITAM and BAS ITAM Traditional methods of instructional assessment are utilized by the department including self-reflective papers advisingoffice hours and Student Evaluation of Instruction (SEOI) Self reflective results will not be included in this report All ITAM faculty hold an average of 6 hours a week for advising SEOI evaluations are mandatory for each course within the College of Education and Professional Studies ITAM faculty are required to administer SEOIs every quarter for every class taught including summer Several faculty members participated in a Peer Observation Training project so this method of instructional assessment could be implemented within the department and college A May 2008 report by the Faculty Senate Academic Affairs Committee on grade inflation from 1992 to 2007 found ITAM at an average of 286 (out of 40) Objective Achieved ITAM faculty provide office hours consistent with those offered by other departments at CWU We donrsquot appear to be inflating our grades but still remain strong in the ldquoexcellentrdquo mean levels for the questions 28 On a scale of 1-5 with 5 being excellent and 1 being very poor describe how you believe the course as a whole washellipand 29 On a scale of 1-5 with 5 being excellent and 1 being very poor describe what you believe the instructors teaching effectiveness washellip
Spring 08 ndash Winter 09 Compilation of SEOI data (Questions 28 amp 29) comparing ITAM Department to College and University Means (All ITAM Courses)
Form A - Dept
Form A - College
Form A - Univ
Form C - Dept
Form C - College
Form C - Univ
Spring 08 Quest 28 409 43 426 436 43 449
Spring 08 Quest 29 423 44 435 451 44 455
Sum 08 Quest 28 455 454 438 436 43 449
Sum 08 Quest 29 466 456 44 451 44 455
Fall 08 Quest 28 411 431 422 41 431 432
Fall 08 Quest 29 425 439 433 427 439 44
Winter 09 Quest 28 455 454 438 408 434 443
Winter 09 Quest 29 466 456 44 416 444 448
Since ITAM uses two different forms A and C for SEOIs each forms averages are reviewed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 9 of 52
Senior Graduate Exit Survey (Appendix B)
Eighteen (N=18) graduating seniors completed the new Senior Graduation Blackboard site The instrument has been integrated into the ITAM summer internship program with future assessment reports benefitting from this student feedback Only one student indicated that heshe has accepted a job before graduating Overall all ITAM programs appear to be meeting the needs of the students at the ldquoagreerdquo and higher level The narrative comments (Appendix B) indicate strong advising teaching and course offerings as a department program strength although there are some dissatisfaction with certain courses in the IT side of the program Objective Achieved Overall ITAM faculty provide outstanding curriculum programs and advising in the areas of Information Technology Administrative Management and Retail Management and Technology at the ldquoAgreerdquo levels
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
Focus Group (Appendix C) Two focus groups were conducted looking at the BS ITAM and BAS ITAM programs one on the Ellensburg campus and one on the west side at the Lynnwood Center The Ellensburg focus group consisted of 5 students representing the four specialization areas in the BS ITAM and the Lynnwood focus group consisted of 20 students in the BAS ITAM program The students were pulled from the following courses ADMG 372 Leadership and Supervision ADMG 376 Project Management for IT IT 455 Directory
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 10 of 52
Services IT 470 Database and the Web RMT 470 Critical Issues in Retailing IT 462 Systems Design and ADMG 374 Project Management Questions Addressed included 1) What areas do we do well 2) What areas do we need improvement 3) How can ITAM better meet your classroom needs 4) How do we do with advising 5) Other areas to celebrate or review For the BS ITAM Program we found that we are doing well in advising programs and course offerings The ITAM program as a whole is good The department offerings are useful and applicable to the business environment They reported that a broad knowledge is given on several subjects management web network and retail management Generally the professors are excited about the subjects they teach The department is considered as one of the best on campus for a nurturing environment and being responsive to students needs An ITAM student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that often in the Web Management Network Management Retail Management and IT Management specializations as well as in marketing material and syllabi Areas cited needing some improvement included possible certification on campus for the IT courses and electives offered which delve deeper into some of the specialization courses (eg Java scripting Photoshop code POS etc) Also cited was the frequent problem of inconsistent course offerings in the IT areas Would like curriculum adjusted to allow students to rdquogetrdquo through a program on time and efficiently It was mentioned several teachers need some additional training on classroom pedagogy Objective Achieved Overall ITAM faculty provide relevant curriculum and programs complemented with strong advising in the areas of Information Technology Administrative Management and Retail Management and Technology
3 Department will strengthen partnerships with industry professional groups and alumni
Advisory Board (Appendix D)
The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 11 of 52
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
To date we have identified the possible members of the advisory board develop a mission and responsibilities sheet and scheduled a afternoon meeting for Monday June 8 2009 Both the BS and BAS program will be sharing the new advisory board Four members of the new board are BAS ITAM focused Objective Achieved ITAM faculty have worked diligently in the preparation for the meeting No results are available yet as the due date for this report in shortly after the June 8 date The objective is partially met with the planning nearly complete and implementation to follow
4 What will the department or program do as a result of that information In answering this question please note specific changes to your program as they affect student learning and as they are related to results from the assessment process If no changes are planned please describe why no changes are needed In addition how will the department report the results and changes to internal and external constituents Action Items
We have discussed the results of this report during our regularly scheduled faculty meeting in May and with our new advisory board in June The ITAM chair will meet with the Dean in May to share the results We will discuss the changes as related to coursework in our fall faculty meeting to assure compliance with rubric use and improve faculty training Finally we will share the CWU web site that features the ITAM assessment reports and feedback analysis with students advisory board and other constituents
Specific Changes include
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career Based on the results of this yearrsquos assessment our department will remain steadfast on assessing specific courses to measure how students are doing in their program content areas In some courses students are not initially ldquomaking the graderdquo Faculty for those courses are reviewing their class objectives and the content to improve the learning experiences next year
2 Faculty will provide outstanding curriculum programs and advising in the areas
of Information Technology Administrative Management and Retail Management and Technology Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The areas to address this year include better scheduled course offerings by quarter and year more opportunities for developing communication skills and specific information between theory and application The ITAM web sites (BS and BAS Programs) will be completely redesigned to help future students understand the program goals and apply for those programs assist current students in advance program advising and assist students in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 12 of 52
communicating to the department faculty what we are doing well and what we need to do better Finally the ADMG specialization needs to be reworked to better meet the needs of students in both the BS and BAS programs
3 Department will strengthen partnerships with industry professional groups and
alumni Based on the results of this yearrsquos assessment our department will remain steadfast on assessing the curriculum programs and advising The ITAM department must develop and implement an advisory board especially during the uncertain and unpredictable business environment Times We will develop and implement the BS and BAS ITAM Advisory Board this June and meet at least once a year to review the programs courses and other related issues
5 What did the department or program do in response to the feedback from last years assessment report In answering this question please describe any changes that have been made to improve student learning based on previous assessment results Please also discuss any changes you have made to your assessment plan or assessment methods
Based on last yearrsquos feedback report (below) we have developed many new strategies to meet student needs Specifically where ITAM as done well on the feedback report we remain diligent in our assessments On those two areas of poor marks we continued to use both direct and indirect assessments Indeed we have added the number counts (N) to the assessment were applicable We have also added an exit survey focus group and implementation of an advisory board ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
CENTRAL WASHINGTON UNIVERSITY 2007-2008 Assessment of Student Learning Report
What did the department or program do in response to the feedback from last years assessment report 2007-
08 Score
2007-08
Target Met
Comments to Address How Addressed 2008-09
1 What student learning outcomes were assessed this year and why
4 Yes
2 How were they assessed a What methods
were used b Who was
assessed c When was it
assessed
1 No Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of teamwork) were used by the program to measure student learning and growth The program should be commended in its use of various direct and indirect instruments to measure student learning The number of students assessed was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as was the percentage of students obtaining The listing of actual numbers is needed to provide context The program should be encouraged to use other indirect measures to
Continued to use both direct and indirect assessments Added the number counts (N) to the assessment were applicable Finally added an exit survey focus group and implementation of an advisory board
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 13 of 52
provide additional information as to student confidence efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information (numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to curriculum pedagogy and other aspects
3 What was learned (assessment results)
3 Yes
4 What will the department or program do as a result of that information (feedbackprogram improvement)
0 No Program improvement as related to pedagogical or curricular decisions was not described for any of the student learning outcomes This is an area of needed improvement Addressing and making changes based on data and assessment results should help strengthen continuous improvement efforts in the program The program is encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed that faculty in the department discuss the results although it was not mentioned when or how
ITAM reworked its course program offerings for both the BS and BAS programs based on the 07-08 assessments This included new courses and a quarterly plan We completely reworked the BS and BAS web sites to be student focused Results are shared with faculty and will be shared with the advisory board Budget and time constraints make it improbable for a newsletter but revisions made will be posted on the ITAM web site
5 How did the department or program make use of the feedback from last yearrsquos assessment
na na
6 Questions or suggestions concerning Assessment of Student Learning at Central Washington University
Please move this process to the summer rework the due dates for the university assessment process and fund chairsprogram coordinators to work on the assessment reports The spring is a busy time for all of us allowing only adequate reporting We would achieve program Excellency through better assessment and reporting if the time and resources are dedicated to this process in the summer Make it an investment priority Thank you
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 14 of 52
Appendix A Annual Course Syllabi Review
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 15 of 52
ITAM CLASS SYLLABI LIST (httpwwwcwueduitamsyllabisyllabihtml)
The ITAM Department is dedicated to strong advising and mentoring To assist the student in their program of study the departmentrsquos syllabi are listed below Please note that these may be revised at any time as ITAM makes adjustments in the curriculum based on industry needs
1) ADMG Classes 2) IT Classes 3) RMT Classes
ADMG 201 Introduction to Business ADMG 271 Business Math Applications ADMG 302 Financial Analysis for Admin and IT support ADMG 310 Professional Development ADMG 371 Administrative Management ADMG 372 Leadership and Supervision ADMG 374 Project Management ADMG 376 Project Management in IT ADMG 385 Business Commendations and Report Writing ADMG 424 Administrative Management Policy ADMG 471 Contemporary Issues in Administrative Management ADMG 485 Managerial Communication ADMGRMTIT 490 Cooperative Education (Internship)
IT 101 Computer Applications - Hybrid IT 101 Computer Applications Minor - Traditional IT 204 Word Processing Applications IT 228 Introduction to Information Technology IT 248 Web Fundamentals IT 258 Spreadsheets Applications IT 260 Integrated IT Applications IT 268 Database Applications IT 288 Business Presentation Applications IT 301 Information Technology Security Privacy and Ethics IT 351 Computer Networks IT 359 Advanced Spreadsheet Applications IT 362 Wireless Communication IT 374 Project Management IT 422 Web Site Construction IT 426 Application of Web Languages IT 428 Web Applications IT 453 Computer Network Managment IT 454 Messaging Services IT 455 Directory Services IT 456 Advanced Computer Network Management (Bi-annual) IT 457 Network Security IT 459 Workstation Administration IT 461 Systems Analysis IT 462 Systems Design IT 463 Computer Network Management IT 464 Directory Services IT 465 Messaging Services IT 467 Network Security IT 468 Projects in Database IT 469 Enterprise Database Systems SQL IT 470 Database and the Web IT 486 Critical Issues in Information Technology
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 16 of 52
RMT 330 Principles of Retailing RMT 335 Retail Information Technology RMT 340 Principles of Selling RMT 350 Retailing and E-Commerce RMT 366 Customer Relationship Management (CRM) RMT 467 Retail Management RMT 470 Critical Issues in Retailing RMT 485 International Retailing (Bi-annual)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 17 of 52
Appendix B Exit Questionnaire - Blackboard
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 18 of 52
Name ITAM Exit Interview Questionnaire
Instructions
Timed Assessment This Survey has a 1 hour timerThe elapsed time appears at the top right of the window A 1 minute warning will be displayed [The timer does not appear when previewing this Survey]
Multiple Attempts Not allowed This Survey can only be taken once
Force Completion This Survey must be completed now ltgt
Question 1 Save
Please enter your name
Question 2 Save
How did you hear about the ITAM program
Question 3 Save
Why did you choose the ITAM program at CWU
Question 4 Save
What other college level education have you had prior to coming to CWU
None
Community College No Degree
Community College Associate Degree
Other University - some credits but no degree
University Degree Completed
Question 5 Save
If other university please state how many hours
Question 6 Save
If University Degree please state program name
Question 7 Save
Have you had previous IT Management experience
Yes
No
Question 8 Save
Post-graduation Employment Have you accepted a position
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 19 of 52
Yes
No (skip to question 16)
Question 9 Save
If yes - accepted a position what is the Company Name
Question 10 Save
If yes - accepted a position what is the Company Address (Street City and Zip)
Question 11 Save
If yes - accepted a position what is your position title
Question 12 Save
If yes - accepted a position how would you categorize this company
Small
Medium
Large
Question 13 Save
If yes - accepted a position how did you become aware of this job position
Professional journal
Web site
Faculty
Job board
Friends
News (TVNewspaper)
Question 14 Save
If yes - accepted a position what factors were important in making this decision with this company
Salary
Location
Company
Work environment
Type of job
Other
Question 15 Save
If yes - accepted a position what will be your yearly salary (just an approximation)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 20 of 52
Less than $30000
$30001 - $50000
$50001 - $70000
$70001 - $90000
More than $90000
Question 16 Save
If you have not accepted a position what is your career objective
Find a job
Get a graduate degree
Get another majorminor
Other
Question 17 Save
If your goal is to find a job have you been interviewed
Yes
No (skip to question 19)
Question 18 Save
If yes by how many companies
Question 19 Save
If you plan on continuing your education what are your plans
Graduate degree
Another majorminor
A one or two year tech degree
Question 20 Save
My education experience at CWU prepared me to compete with graduates from other IT programs
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 21
Save
My studies at CWU contained a good balance between theory and application
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 21 of 52
1
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5
Strongly Disagree
6
Not Applicable
Question 22 Save
The ITAM program adequately developed my written communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 23 Save
The ITAM program adequately developed my oral communication skills
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 24 Save
The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 25 Save
The ITAM program adequately developed my leadership and time management skills
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 26 Save
The ITAM program prepared me well in the area of administrative management concepts
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6
Not Applicable
Question 27 Save
Your main area of ITAM specialization is
Network Management
Web and database
Administrative Management
Retail and Technology
Other
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 22 of 52
NA
Question 28 Save
The ITAM program prepared me well in my area of specialization
1 Strongly Agree
2 Agree
3 Neither Agree nor Disagree
4 Disagree
5 Strongly Disagree
6 Not Applicable
Question 29 Save
General Comments - What specific curriculum changes (course additions course deletions course changes) would you recommend
Question 30 Save
What do you consider to be the major strengths or most positive aspects of the ITAM program
Question 31 Save
What suggestions (physical facilities hardwaresoftware industry involvement faculty etc) would you like to make relative to making improvements to the ITAM program
Question 32 Save
Other comments
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 23 of 52
Findings ndash May 4 2009
Question (N = 18) Median Score
Five Point Scale 1 = Strongly Agree
Mean Score
Five Point Scale 1 = Strongly Agree
N
Q20 When asked ldquoMy education experience at CWU prepared me to compete with graduates from other IT programs
4 4 15
Q21 My studies at CWU contained a good balance between theory and application
4 373 15
Q22 The ITAM program adequately developed my written communication skills
4 387 15
Q23 The ITAM program adequately developed my oral communication skills
4 42 15
Q24 The ITAM program adequately developed my overall computer skills (spreadsheets networking webdatabase retail management)
5 4 14
Q25 The ITAM program adequately developed my leadership and time management skills
4 433 14
Q26 The ITAM program prepared me well in the area of administrative management concepts
4 392 15
Q28 The ITAM program prepared me well in my area of specialization
4 4 14
A sample of narrative comments from the survey indicates satisfied students (N=18) What ITAM is doing wellhellip(Pulled from two open ended questions)
1 Thank you for the wonderful years here at CWU I will truly remember it all 2 Overall I think the ITAM major is doing a great job in teaching the students in becoming good
managers for the future 3 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries I have liked everything in the ITAM program I liked the idea that we can use the latest technology which is vital for our learning
4 Natalie Lupton (Des Moines advisor when I began) and Shani Watkins provided excellent guidance and were very helpful Their quality of advisory assistance is very high and I appreciated that they listened to student concerns and made adjustments when needed
5 Both Natalie and Shani provided excellent instruction as have almost all of the other faculty that I have had the pleasure of working with It may have been nice to schedule some time for the class to work in a lab for the systems analysis and design courses Not everyone has a laptop and there is quite a bit of work that needs to be done in groups on computers We managed nicely so this is mostly a comment in thinking about other students
6 I really enjoyed my time at Central and I feel like the ITAM department was a huge part of why I loved it here so much
7 Some good teachers Chuck Wahle Mrs Alder and the Luptons were fun to have as teachers 8 My advisor Natalie Lupton was awesome I felt that she really helped me to graduate on time
Her and her husband both have great teaching styles and I feel like they helped me to achieve a lot The weaknesses would have to be the idea of not being able to take needed classes and having that hold you back from graduating on time I felt that I was always having to sub classes because the ones I needed were not offered or already full I would have liked to take classes from my major rather than taking something just to sub in for another class
9 The teachers They make the information interesting and relate it so well to real life 10 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 24 of 52
11 Getting to know the basic skills of becoming a successful manager and knowing how to work the technology
12 Most of the instructors are very solid respected experts in their field and that is very important to me The Financial Aid office was extremely helpful as were the student groups and clubs The Lynnwood administration office really made enrolling and doing admissions very painful the first year but have improved over time Good job Shani Watkins is a pillar for the ITAM program She made herself available and easily accessible which really made life a lot easier as a student The fact that most of the information needed about the program transferring credit and course equivalencies was easily available online was a great help I learned a lot from the first year of education and a bit more form the second year although a lot of it felt like quite a bit of a direct repeat from the Database Information Technology program at Edmonds Community College in regards to project management and systems analysis and design Even if it is theory we are learning instead of hands on experience it seems the same to me
13 When I first got in the major I enjoyed the teachers that teached the classes 14 Good intentions Most of the instructors are good Classes are good when you can get into them 15 The small class sizes respect you get from the professors and just the overall wealth of
knowledge we receive 16 The teachers They make the information interesting and relate it so well to real life 17 The major strengths is to be able to become a good manager with the different classes offered
during the ITAM program 18 The professors are all really nice and they definitely know what theyre talking about and have a
lot of insight on different industries 19 I have liked everything in the ITAM program I liked the idea that we can use the latest technology
which is vital for our learning 20 There are few strengths to this program Natalie Lupton is an excellent teacher as was Connie
Roberts and Chuck Wahle however the list begins dwindling after that In those three teachers you have people who care about whether their students learn are personable and teach in a way that allows for students to retain the knowledge being given
A sample of narrative comments from the survey also indicates areas for improvement (N=18) (Pulled from one open ended questions)
1 Have someone else teach Systems Analysis and Design 2 I felt that the facilities were great No complaints here 3 I would suggest to add some marketing classes for the retail major I think that will help them to
be more successful managers 4 The technicaldistance education portion (sound techs etc) was less than perfect There should
be brown bags or lectures from the industry experts on subjects that are optional or 1 credit supplemental classes
5 Honestly the major isnt the same as it was when I first came in With recent teachers either leaving or retiring the major I believe has gone down hill Chuck Wahle at the end as the only professor I felt I represented the ITAM major the best His classes are well organized and he makes class fun and doesnt teach out of the book like most teachers do
6 Fix your classes and class scheduling 7 Photoshop 8 I would continue to have teachers that respect the students 9 I would suggest making sure all the professors are teaching at an equal level according to the
number of credits I dont want to name names but some of the professors in the department have an insane amount of work and a high level of difficulty for classes that arent that many credits
10 Once again I think that couple of the faculty should be reevaluated on what they are teaching But other than that I think we have a strong program
11 My only suggestion at this point would be to make sure that the required courses that crossed over into other disciplines werent so hard to get into One course had plenty of seats I had passed the prereqs was entered into the program and then still had to get special permission from the the dean at main campus in order to register I hear that much of this will be resolved with the recent changes made to the program but wanted to mention it
12 Computers should be fully updated with each application fully set up so users do not have to set them up every time they log in
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 25 of 52
Appendix C Focus Group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 26 of 52
Focus Group Results (BS and BAS Reported) May 18 2009 BS ITAM Focus group of students (N=5) ADVISING Generally good depends on the advisor One advisor is appreciated for helping to guide the student but expects the student to take responsibility for his education One advisor spent time with the student but was incorrect with the advise Three advisors were commended for the amount of time spent with the student analyzing the CAPS report and charting the future classes The frequent program changes have made the need for advising greater The web site often does not contain the most recent information The department is considered nurturing and helpful to students PROGRAM The program as a whole is good It is useful and applicable Broad knowledge is given on several subjects management web network Generally the professors are excited about the subjects they teach A negative is that not enough is learned in any of the areas A Networking student thinks there are too many soft skills classes He ldquowent through the motionsrdquo in most of those courses He is unhappy that there are no certifications or testing for certifications from the department The tests costing $125 and only available in Yakima is a negative toward the department Web students would like more web classes and to add some programming language classes Java CS 110 CS 111 CS 112 They want less MS Office and report writing An ADMG student wants less technology classes and more management classes A student with industry experience said ITAMrsquos niche in industry is being the ldquomiddle manrdquo between management and the ldquotechiesrdquo The department should emphasize that the degrees are Web Management Network Management and IT Management Improvement to the program some instructors need help with teaching Chuck knows web and he knows how to teach it May 16 2009 BAS ITAM Focus group of students (N=20) ADVISING - Best advisor in the whole world - Very organized - Good direction on how to go about getting things done - One advisor that is assigned but is flexible with availability - With the change to the ITAdmin split there was a lot of confusion PROGRAM 1 What do we do well - All required classes are available at all locations - Saturday classes are great very flexible for our working schedules - Availability of online courses for accommodating schedules both work and personal - Well balanced with technical and non-technical information - Didnt have to buy a different book for the Systems AnalysisDesign classes - Like the improved facility in Everett 2 What can we do better - Teachers need to realize this program is for people who work and dont have as much time as non-working students - Credits for classes dont seem to be aligned with the amount of work 3-4 credit classes have as much work as 5 credit classes - Its difficult to get full time due to 3 and 4 credit classes - Technology issues are difficult--screens not visible connections not reliable equipment problems - Want ability to log in from outside of the classroom through a portal to be able to attend class when sick - Grading on attendance can be a problem for students who have work commitments and end up working late (work is the priority in most cases)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 27 of 52
- Unable to get notes from missed classes - More consistency in the use of Blackboard - Ability to have access to real-time meeting tools (webex telecon etc) - Have podcasts available so students could re-listen to lectures outside of class - Get feedback on grades quicker so that future assignments can be improved - Have a syllabus that describes how an instructor conducts their classes 3 How can we meet your classroom needs - Internet connections arent consistent - Power connections at each table - Limited IT information and communication after the new Everett building was opened so there was a lot of confusion about logging in etc - Smart boards would be nice Additional Comments 5 Other areas to celebrate or review with the ITAM program - Networking with job openings and ability to stay in contact with other grads - Very nice program Options to attend from different locations - Many of the classes have been very similar - Software tools not available on west side that are available on the eastside
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 28 of 52
Appendix D Advisory Board Planning
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 29 of 52
ROLES AND RESPONSIBILITIES OF THE INFORMATION TECHNOLOGY AND ADMINISTRATIVE MANAGEMENT (ITAM) ADVISORY BOARD
Mission The Information Technology and Administrative Management (ITAM) Advisory Board provides leadership direction and support to the constituencies ITAM department serves It provides a link to those individuals and organizations with the resources knowledge and contacts ITAM department needs to achieve its objectives and fulfill its mission of maintaining currency and relevancy and best serving the students Guiding Roles
Act as advisor to the ITAM faculty and staff on matters relating to the advancement of the department its programs and courses and information technology hardware and software needs as prescribed by industry
Endorse and advocate for the ITAM to raise its profile as a leading IT Management department in the state of Washington
Help build strong relationships between the business community and ITAM department by encouraging organizations and individuals to recruit students employ graduates and contribute to student learning through mentoring experiential projects classroom visits and internships
Term on the Advisory Board In general ITAM Advisory Board members are invited to serve a three-year term Their participation will be reviewed at the end of their first term by the faculty and they may be asked to serve for a second After two consecutive terms members must step down for at least one year To ensure that all members do not leave at the same time initial terms will be staggered based on a memberrsquos preference for two three or four years All members will be invited to nominate new members Meetings The ITAM Advisory Board meets once per year early fall or late spring If in-person attendance is not possible members are asked to attend via telephone conference calls Optional quarterly conference calls can occur to keep members and the ITAM department informed between meetings Ad hoc committees may be convened from time to time depending on need and interest
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 30 of 52
Possible Person Name (Company) Contact Information
Stuart Karpenko
Expeditors International of
Washington Inc
IS training coordinator
1015 third avenue 12th floor Seattle WA 98104-1190
Tel 206-674-3400
Email stuartkarpenkoexpeditorscom
Jim Roberts
Kittitas Valley Community Hospital
Network Administrator
Ellensburg
Tel 962-7313
Email jrobertskvchcom
Max Banaker
Leviton Corp
MBanakarlevitonvoicedatacom
Ron Stevenson
Talleecom
CEO
Davidson Building 103 E 4th Avenue Ellensburg
Washington 98926
Tel 509-925-1680
Email ronstevtalleecom
httpwwwtalleecomFlashHomehtml
Blake Nordstrom
President Nordstrom
ruthhaneynordstromcom - 206373-4331
Julie Ittner
Renaissance
Seattle (hotel)
Senior event coordinator
515 Madison Street Seattle WA 98104
Tel (206) 694 4951
Email ittnerrenaissanceseattlecom
Steve Merwick President of Western Cities Inc
15706 105th
Avenue NE
Bothell WA 98011
Stevemerwickverizonnet
425-402-0606
Aaron Scott ConAgraLamb Weston
Aaronscottconagrafoodscom
Katelynn Platz (Daniels) Parity Corp
katelynnplatzgmailcom
Curtis Lengfelder PACCAR
777 106th
Ave North East
Bellevue WA 98004
Paul Knorr PACCAR
777 106th
Ave North East
Bellevue WA 98004
Sandra Hicks QBE The Americas Direct 425-945-5186 Cell 425-205-1631 SandraHicksusqbecom
David Kerwin Attorney
Cory Smith Project Manager
City of Redmond
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 31 of 52
Appendix E
Student Learner Outcomes Data ndash Specific Courses
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 32 of 52
Student Learner Outcomes Data ndash Specific Courses ADMGIT 374 ndash Project management Note 1 the students or the teamsrsquo work is assessed Note 2 Fall 2007 ndash N=29 students organized in 6 teams Spring 2008 ndash N=35 students organized in 7 teams Fall 2008 ndash N=30 students organized in 6 teams) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the teams are able to produce a professional plan for a medium-sizes project
Quarter Result result Meet assessment
Fall 2007 5 out of 6 teams 8333 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
An official document about how to present a professional document has been created at the beginning of Spring 2008 and examples of professional documents are presented to students at the beginning of the quarter (they are also available for consultation) It seems to work and a new item in this course should be assessed (eg the content of the project) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project- individual closing report -- 75 of the students in each team declare that their team worked well together to accomplish a common goal
Quarter Result result Meet assessment
Fall 2007 25 out of 29 86 Yes
Spring 2008 31 out of 35 8857 Yes
Fall 2008 25 out of 30 8333 Yes
It seems that each quarter 4 or 5 persons declare having problems in teams Considering the size of the teams it is not too bad Students have to create and sign a team contract at the beginning of the project which helps the work in group
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 33 of 52
Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals
Related University Goals
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project presentation -- b All teams will have at least a C in the project presentation
Quarter Result result Meet assessment
Fall 2007 6 out of 6 teams 100 Yes
Spring 2008 7 out of 7 teams 100 Yes
Fall 2008 6 out of 6 teams 100 Yes
Overall the presentations prepared and communicated by students in project management are good They know in advance the grading criteria and adjust in consequence It doesnrsquot mean that all the students perform well individually and in addition of the group evaluation an individual evaluation could be added (eg scale 1 very problematic 2 problematic 3 ok 4 good 5 excellent) with an new assessment criteria (eg at least 75 of the students are ranking 3 and above) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Exercises ndash b At least 50 of the students will obtain a C or above in the exercises Assessment just done in Fall 2007 afterward the exercises were not graded Because the project is graded it can be used for the assessment (see item assessed next page) Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Project -- 75 of the students will complete the project with a C or above (C or above means 650 or above out of 1000)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 34 of 52
Quarter Result result Meet assessment
Fall 2007 19 out of 29 6552 No
Spring 2008 33 out 35 9429 Yes
Fall 2008 29 out 30 9666 Yes
Since fall 2007 the work of the students has improved and precised guidelines in regard of the deliverables have been created Since spring 2008 the only students with a project below a C are students that have dropped the course before the end of the quarter In fall 2008 the average score for the project was 860 out 1000 (B+) IT 362 ndash Wireless Technology Note the studentsrsquo work is assessed Fall 2007 N=40 students Spring 2008 N=22 students and Fall 2008 N=15 students Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Cases --75 of students will obtain a C or above to their total score for the cases
Quarter Result result Meet assessment
Fall 2007 31 out of 40 775 Yes
Spring 2008 12 out of 22 5455 No
Fall 2008 14 out of 15 9333 Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 35 of 52
Drop in spring 2008 probably due to the reduced number of cases (grade if all the cases are submitted is composed of 2 best scores out of 3 instead of 3 best out of 6) Also at least 5 students in Spring (1 in Fall 08) didnrsquot submit all the cases A special class about cases has been added at the beginning of the course Part of
Student Learning Outcomes
(performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Examquestions concerning wireless security issues --75 of students will answer the question correctly
Quarter Result result Meet assessment
Spring 2008 29 out of 40 725 No
Fall 2008 14 out 15 9333 Yes
In fall a bigger focus has been given on security Note this item is not particularly practical to assess and easy to forget ADMG 271 BUSINESS MATH APPLICATIONS Note the student exams are assessed Spring 2008 N=42 students Fall 2008 N=38 students Winter 2009 N=28 students and Spring 2009 N=34 students
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
(l) An ability to effectively 1 Students will demonstrate 1 Provide an outstanding 1 Maintain and strengthen an
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 36 of 52
integrate IT-based solutions into the user environment
the knowledge skills and attitudes necessary to be successful in their chosen career
academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
outstanding academic and student life on the Ellensburg campus
Item assessed Exams --75 of students will obtain a C or above on their first attempt in the course
Quarter Result result Meet Assessment
Spring 2008 32 out of 42 with a C or better 76 Yes
Fall 2008 28 out of 35 with a C or better 80 Yes
Winter 09 20out of 24 with a C or better 83 Yes
Spring 09 21 out of 29 improved on 1st exam from pretest 72 No
Spring 2008 ndash 3 students in addition to total given withdrew from the course Fall 2008 ndash 38 total students but 3 quit coming to class Winter 2009 ndash 28 total students by assessment on 24 as 4 were repeating course (2 of the 4 passed 2
nd attempt and 2 quit coming
to class) Spring 2009 ndash inconclusive data as students will take 3 more exams IT 351 COMPUTER NETWORKS Note the student exams are assessed Fall 2008 N=24 students and Spring 2009 N=26 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations
2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 37 of 52
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 38 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 39 of 52
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Assignments -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1724 7083 No
Winter 2009 2326 8846 Yes
Item assessed Mid-term Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 724 2916 No
Winter 2009 1826 6923 No
Item assessed Final Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1124 4583 No
Winter 2009 426 1538 No
IT 301 ndash Information Technology Security Privacy and Ethics Note the student exams are assessed Fall 2008 N=25 students Winter 2009 N=27 students and Winter 2009 (Online) N=24 students Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 40 of 52
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Part of
Student Learning Outcomes (performance knowledge attitudes)
Related Program Departmental Goals
Related College Goals Related University Goals
(g) An ability to analyze the local and global impact of technology on individuals organizations and society
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
Item assessed Case Studies -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1925 7600 Yes
Winter 2009 2227 8148 Yes
Winter 2009 Online Class 1424 5833 No
Item assessed Exam -- 75 of students achieve a C or better
Quarter Result Result Meet assessment
Fall 2008 1225 4800 No
Winter 2009 1427 5185 No
Winter 2009 Online Class 1724 7083 No
RMTADMGIT 490 - Internship
Part of
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide for an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus 2 Provide for an outstanding academic and student life at the university centers
c Successful participation in internships
100 of responding employers gave an average score of 474 on the evaluation of interns
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 41 of 52
Appendix F Student Learner Outcomes ndash From 08-09 Planning Matrix
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 42 of 52
CWU DepartmentProgram Assessment ITAM 2008-09
Program Bachelor of Science in Information Technology and Administrative Management DepartmentProgram
Goals
Related
College Goals
Related
University
Goals
Method(s) of
Assessment (What
is the assessment)
WhoWhat
Assessed
(population
item)
When
Assessed
(term
dates)
Criterion of
Achievement
(Expectation of
how good things
should be)
Measured in
2008-09
Assessment
Achieved
1 Students will
demonstrate the
knowledge skills and
attitudes necessary to
be successful in their
chosen career
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
a Completion of
pre-admission
courses with a C- or
better prior to
completion of 30
credits earned in the
major
b Successful
performance in
capstone courses
with an earned
grade of B- or
better
c Successful
participation in
internships
d Demonstration of
knowledge in the
Student Learner
Outcomes
a Students
b Students
c Students and
employers
d Students
a Fall
Winter
Spring pre-
entry to
major
b Fall
Winter
Spring
c Summer
d Fall
Winter
Spring in
capstone
courses exit
to major
a ___ of students
will meet this
standard prior to
completion of 30
credits earned in
major
b ___ of students
will earn a B- or
better in the
capstone courses
c ___ of students
will receive mean
scores of 3 or
higher in each
category of their
employer
evaluation
d ___ of students
will score 75 or
better on exit
exam
a No
b Yes
c Yes
d No Not
developed yet
2 Faculty will provide
outstanding curriculum
programs and advising
in the areas of
Information
Technology
Administrative
Management and
Retail Management and
Technology
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Yearly curriculum
retreat
b Accomplishments
of Student Advisory
Council
c Progress toward
ABET Accreditation
d Accomplishments
of ITAM Advisory
Council
e Advising
meetings with
students at 75
credits and 115
credits
f Demonstrate high
quality courses
g Relevant and
current curriculum
h Senior Exit
Survey
a Faculty
b Student
Advisory
Council
c Department
d ITAM
Advisory
Council
e Faculty
f Faculty
g Faculty
h Faculty
a Yearly
b Yearly
c Yearly
d Yearly
e Yearly
f Quarterly
and Yearly
g Yearly
h Quarterly
with Yearly
review
a 100
participation of
faculty
b Student
Advisory Council
will convene
Spring 2009 and
meet a minimum
of once twice per
AY to discuss
curriculum and
other issues
c Fund 3 faculty
participants in
ABET
Assessment
workshop
d ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
e 90 of
students meet
with advisor at 75
credits and 115
credits
f SEOIs at or
above the college
and university
means for
question 28 and
29
g All syllabi
reviewed
revised an posted
on ITAM web
site
a Yes all TT
and T Faculty
Participated
b No
c No
d Yes
e No
f Yes
g Yes
h Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 43 of 52
h 30 percent of
graduating
Seniors Surveyed
3 Department will
recruit and retain
qualified faculty
1 Provide for
an outstanding
academic and
professional
growth
experience for
students at all
CWU locations
2 Prepare
students to
participate in an
increasingly
diverse
economy and
environment
3 Recruit and
retain a diverse
and highly
qualified
faculty to
develop and
sustain
prominent
programs
1 Maintain and
strengthen an
outstanding
academic and
student life on
the Ellensburg
campus
2 Provide for
an outstanding
academic and
student life at
the university
centers
5 Achieve
regional and
national
prominence for
the university
a Recruitment plan
for hiring diverse
populations
b Retention of
faculty who meet
ITAM CEPS and
CWU criteria of
teaching
scholarship and
service
c Participation in
faculty development
a Faculty
b Faculty
c Faculty
a Search
process
b Yearly
Activity
Report
c Yearly
Activity
Report
a Recruitment
pools will meet
CWU diversity
goals maintained
by OEO
b At least 50
of FTEF will be
tenure-track or
tenured
c 100 of all
full-time faculty
will participate in
at least one
professional
development
activity
a Yes
b Yes
c Yes
4 Department will
strengthen partnerships
with industry
professional groups
and alumni
4 Build
mutually
beneficial
partnerships
with alumni
industry
professional
groups
institutions and
the
communities
surrounding our
campus
locations
4 Build
mutually
beneficial
partnerships
with the public
sector
industry
professional
groups
institutions
and the
communities
surrounding
our campus
communities
a Accomplishments
of ITAM Advisory
Council
b Sponsorship of
industry
professional or
development
workshop
c Maintenance of
internship
relationships with
employers
d Alumni
participation in
program
e Database of
ITAM alumni
f Professional
membership in
organizations
g Accomplishments
of BAS-ITAM
Advisory Council
a ITAM
Advisory
Committee
b Department
c Department
d Alumni
e Database
f Faculty
g BAS-ITAM
Advisory
Committee
a Spring
b Spring
c Fall
Winter
d Spring
e Yearly
f Yearly
g Yearly
a ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
b Department
will support a
minimum of one
industry
professional or
development
workshop
c Thank you
letters in Fall to
employers of
previous-summer
internships
follow-up letters
in Winter
encouraging
employer
participation for
upcoming
summer
internships
d At least four
alumni will
participate in
ITAM programs
e Develop
database and
begin populating
in Spring 2008
f Tenure and
tenure-track
faculty will
belong to a
minimum of one
professional
organization
germane to their
a No
b Yes
c No
d No
e No
f Yes
g Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 44 of 52
area of teaching
scholarship
andor service
g BAS-ITAM
Advisory
Committee will
convene Spring
2009 and meet a
minimum of
twice yearly to
discuss
curriculum and
other issues
5 Department will
support and maintain
resources sufficient to
provide faculty and
students with
classroom and lab
experiences necessary
to be competitive in the
information technology
industry
5 Provide
professional
high-quality
staffing
facilities
technologies
and appropriate
resources to
ensure the
highest levels
of academic
and
professional
development
3 Strengthen
and further
diversify our
funding base to
support
academic and
student
progress
5 Achieve
regional and
national
prominence for
the university
a Grant preparation
to achieve regional
prominence
b Course fees are
reinvested into
technology
resources for faculty
and students
a Faculty
b Department
Chair
a Spring
b Spring
a Develop plan
to prepare a
grant
b 85 of funds
will be allocated
over a 3-year
period
a No
b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 45 of 52
CWU Student Learning Outcome Assessment Report for 2008-09
Department ITAM Program Bachelor of Science in Information Technology and Administrative Management
NOTE Student Learner Outcomes Mapped to 2008-2009 ABET Accreditation Learner Outcomes Student Learning
Outcomes (performance
knowledge attitudes)
Related Program
Departmental Goals
Related College Goals
Related University
Goals
Method(s) of Assessment (What is the
assessment)
Who Assessed (Students from what courses
population)
When Assessed
(term dates)
Standard of MasteryCriterion of Achievement (How good does
performance have to be)
Measured in 2008-09
Assessment Met
(a) An ability to apply knowledge of technology and mathematics appropriate to the discipline
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Course grade b Project dealing with trigonometry and graphics in Flash CS3 c Project plan d Cases e Labs f Assignments g Assignments h Assignments i Exam
a Students b Students c Students d Students e Students f Students g Students h Students i Exam
a ADMG 271 quarterly (knowledge of mathematics) b IT 428 quarterly when offered c ADMGIT 374 d IT 362 quarterly when offered e IT 457 quarterly when offered f IT 461 quarterly when offered g IT 462 quarterly when offered h IT 351 quarterly when offered i IT 351 quarterly when offered
a 75 of students will satisfactorily complete their first attempt at ADMG 271 b 75 of students will satisfactorily complete the trigonometry and graphics project c 75 of the teams are able to produce a professional plan for a medium-sizes project d 75 of students will obtain a C or above to their total score for the cases e 75 of students will complete the lab exercises with a C or above f 75 of students will complete the assignments with a C or above g 75 of students will complete the assignments with a C or above h 75 of students will complete the assignment with a C or better i 75 of students will complete the exam with a C or above
a Yes b Yes c Yes d Yes e No f No g No h Yes i Yes
(b) An ability to analyze a problem and identify and define the requirements appropriate to its solution
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project b Cases c Assignments d Exam Questions e Assignments f Exam
a Students b Students c Students d Students e Students f Exam
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b IT 362 quarterly when offered c IT 461 quarterly when offered d IT 461 quarterly when offered e IT 351 quarterly when offered f IT 351
a 75 of students will satisfactorily complete the Final Project b 75 of students will obtain a C or above to their total score for the cases c 75 of students will complete the assignments with a C or above d At least 50 of students will complete the requirementsrsquo problem in the exam with a C or above e 75 of students will complete the assignments with a C or better
a Yes b Yes c No d No e Yes f Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 46 of 52
quarterly when offered
f 75 of students will complete the assignments with a C or better
(c) An ability to design implement and evaluate a computer-based system process component or program to meet desired needs
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Project c Assignments d Exam
a Students b Students c Students d Students
a IT 468 quarterly when offered b IT 462 quarterly when offered c IT 351 quarterly when offered d IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will satisfactorily complete the major project c 75 of students will complete the assignment with a C or above d 75 of students will complete the exam with a C or above
a No b No c Yes d Yes
(d) An ability to function effectively on teams to accomplish a common goal
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Selling Plan b Project ndash progress report and individual closing report
a Students b Students
a RMT 340 quarterly b ADMGIT 374 quarterly when offered
a 75 of students will satisfactorily complete the Selling Plan b 75 of the students in each team declare that their team worked well together to accomplish a common goal
a Yes b Yes
(e) An understanding of professional ethical legal security and social issues and responsibilities
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Exam question concerning information backup and recovery of transactional database b Exam questions concerning wireless security issues c Blackboard discussion question concerning ethical decisions in the workplace d Blackboard discussion question concerning diversity issues in the workplace e Case Studies
a Students b Students c Students d Students e Students
a IT 468 quarterly when offered b IT 362 quarterly when offered c ADMG 310 quarterly when offered d ADMG 310 quarterly when offered e IT 301 quarterly when offered
a 75 of students will answer the question correctly b 75 of students will answer the question correctly c 75 of students will receive a satisfactory grade based on a grading rubric d 75 of students will receive a satisfactory grade based on a grading rubric e 75 of students will complete the Case Studies with a C or above
a No b Yes c Yes d Yes e Yes
(f) An ability to communicate effectively with a range of audiences
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Good-news letter bad-news letter persuasive letter analytical report b Project presentation c Project presentation
a Students b Students c Students
a ADMG 385 quarterly b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered
a 75 of students will satisfactorily complete a good-news letter a bad-news letter a persuasive letter and an analytical report b All teams will have at least a C in the project presentation c All teams will have at least a C in the project presentation
a No b Yes c No
(g) An ability to analyze the local and global impact of technology on individuals organizations
1 Students will demonstrate the knowledge skills and attitudes necessary to be
1 Provide an outstanding academic and professional growth experience for
1 Maintain and strengthen an outstanding academic
a Case Studies b Exam Questions
a Students b Students
a IT 301 quarterly when offered b IT 301
a 75 of students will complete the Case Studies with a C or above b 75 of students
a Yes b Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 47 of 52
and society successful in their chosen career
students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
and student life on the Ellensburg campus
quarterly when offered
will complete the Exam Questions correctly
(h) Recognition of the need for and an ability to engage in continuing professional development
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Case studies concerning self-concept perception active listening values personal goal setting time management stress management trust disclosure and power of influence
a Students a ADMG 310 quarterly when offered
a 75 of students will earn a satisfactory grade on the case studies
a Yes
(i) An ability to use current techniques skills and tools necessary for technology practice in the studentsrsquo chosen career
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Final Project Grade b Exercises c Exercises d Labs
a Students b Students c Students d Students
a IT 248 quarterly IT 422 quarterly IT 426 quarterly when offered IT 428 quarterly when offered IT 470 quarterly when offered b ADMGIT 374 quarterly when offered c IT 461 quarterly when offered d IT 457 quarterly when offered
a 75 of students will satisfactorily complete the Final Project b At least 50 of the students will obtain a C or above in the exercises c At least 50 of the students will obtain a C or above in the exercises d 75 of students will complete the lab exercises with a C or above
a Yes b Yes c No d No
(j) An ability to use and apply current technical concepts and practices in the core information technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a E-R Model Project that includes E-R diagram logical model and physical model of system b Exam
a Students b Exam
a IT 468 quarterly when offered b IT 351 quarterly when offered
a 75 of students will satisfactorily complete the E-R Model Project b 75 of students will complete the exam with a C or above
a No b No
(k) An ability to identify and analyze user needs and take them into account in the selection creation evaluation and administration of technologies
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Assignments c Project d Assignments e Exam
a Students b Students c Students d Students e Exam
a IT 362 quarterly when offered b IT 461 quarterly when offered c IT 462 quarterly when offered d IT 351 quarterly when offered e IT 351 quarterly when offered
a 75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the assignments with a C or above c 75 of students will complete the project with a C or above d 75 of students will complete the assignments with a C or above e 75 of students
a Yes b No c No d Yes e Yes
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 48 of 52
will complete the exam with a C or above
(l) An ability to effectively integrate IT-based solutions into the user environment
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Cases b Project
a Students b Students
a IT 362 quarterly when offered b IT 462
a75 of students will obtain a C or above to their total score for the cases b 75 of the students will complete the project with a C or above
a Yes b No
(m) An understanding of best practices and standards and their application
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Assignments b Exam
a Students b Students
a IT 351 quarterly when offered b IT 351 quarterly when offered
a 75 of students will complete the assignments with a C or above b 75 of students will complete the exam with a C or above
a Yes b Yes
(n) An ability to assist in the creation of an effective project plan
1 Students will demonstrate the knowledge skills and attitudes necessary to be successful in their chosen career
1 Provide an outstanding academic and professional growth experience for students at all CWU locations 2 Prepare students to participate in an increasingly diverse economy and environment
1 Maintain and strengthen an outstanding academic and student life on the Ellensburg campus
a Project a Students a ADMGIT 374 quarterly when offered
a 75 of the students will complete the project with a C or above
a Yes
Method(s) of assessment should include those that are both direct (tests essays presentations projects) and indirect (surveys interviews) in nature
Data needs to be collected and differentiated by location (Ellensburg campus vs University Centers ndash see NWCCU standard 2B2)
Timing of assessment should be identified at different transition points of program (ie admission mid-point end-of-program post-
program)
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 49 of 52
Appendix G 2008-09 ITAM Feedback Report
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 50 of 52
CENTRAL WASHINGTON UNIVERSITY
2007-2008 Assessment of Student Learning Report
Feedback for the Department of Information Technology amp Administrative Management
Degree Award BS ITAM Program Undergraduate
1 What student learning outcomes were assessed this year and why
Guidelines for Assessing a Programrsquos Reporting of Student Learning Outcomes (Target = 2)
Program
Score
Value Demonstrated Characteristics
4 4 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes All outcomes are linked to department college and university mission and goals
3 Outcomes are written in clear measurable terms and include knowledge skills and
attitudes Some outcomes are linked to department college and university mission and
goals
2 Outcomes are written in clear measurable terms and include knowledge skills or
attitudes Outcomes may be linked to department college and university mission and
goals
1 Some outcomes may be written as general broad or abstract statements Outcomes
include knowledge skills or attitudes Outcomes may be linked to department college and
university mission and goals
0 Outcomes are not identified
Comments The department evaluated 11 student learning outcomes at the undergraduate level for the BS ITAM
program Outcomes were clearly and explicitly linked to department college and university goals and included
knowledge skills and dispositionsattitudes This is positive
2 How were they assessed
d What methods were used
e Who was assessed
f When was it assessed
Guidelines for Assessing a Programs Reporting of Assessment Methods (Target = 3)
Program
Score
Value Demonstrated Characteristics
1 4 A variety of methods both direct and indirect are used for assessing each outcome
Reporting of assessment method includes population assessed number assessed and when
applicable survey response rate Each method has a clear standard of mastery (criterion)
against which results will be assessed
3 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed
number assessed and when applicable survey response rate Each method has a
clear standard of mastery (criterion) against which results will be assessed
2 Some outcomes may be assessed using a single method which may be either direct or
indirect All assessment methods are described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
1 Each outcome is assessed using a single method which may be either direct or indirect
Some assessment methods may be described in terms of population assessed number
assessed and when applicable survey response rate Some methods may have a clear
standard of mastery (criterion) against which results will be assessed
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 51 of 52
0 Assessment methods are non existent not reported or include grades studentfaculty
ratios program evaluations or other ldquonon-measuresrdquo of actual student performance or
satisfaction
Comments A variety of measures that were direct (eg exams projects case studies) and indirect (survey-rating of
teamwork) were used by the program to measure student learning and growth The program should be commended
in its use of various direct and indirect instruments to measure student learning The number of students assessed
was not clear and resulted in the lower score as per the rubric Standards of mastery for all measures were stated as
was the percentage of students obtaining The listing of actual numbers is needed to provide context The program
should be encouraged to use other indirect measures to provide additional information as to student confidence
efficacy and satisfaction This effort coupled with an improvement of reporting relevant contextual information
(numbers of students measured) will greatly improve the programrsquos ability to enact change with regard to
curriculum pedagogy and other aspects
3 What was learned (assessment results)
Guidelines for Assessing a Programrsquos Reporting of Assessment Results (Target = 3)
Program
Score
Value Demonstrated Characteristics
3 4 Results are presented in specific quantitative andor qualitative terms Results are explicitly
linked to outcomes and compared to the established standard of mastery Reporting of
results includes interpretation and conclusions about the results
3 Results are presented in specific quantitative andor qualitative terms and are
explicitly linked to outcomes and compared to the established standard of mastery
2 Results are presented in specific quantitative andor qualitative terms although they may not
all be explicitly linked to outcomes and compared to the established standard of mastery
1 Results are presented in general statements
0 Results are not reported
Comments Percentages are provided and some indication as to whether mastery was achieved Interpretation and
conclusion needs to be provided in future reports
4 What will the department or program do as a result of that information (feedbackprogram
improvement)
Guidelines for Assessing a Programrsquos Reporting of Planned Program Improvements (Target = 2)
Program
Score
Value Demonstrated Characteristics
0 2 Program improvement is related to pedagogical or curricular decisions described in
specific terms congruent with assessment results The department reports the results
and changes to internal andor external constituents
1 Program improvement is related to pedagogical or curricular decisions described only in
global or ambiguous terms or plans for improvement do not match assessment results The
department may report the results and changes to internal or external constituents
NA Program improvement is not indicated by assessment results
0 Program improvement is not addressed
Comments Program improvement as related to pedagogical or curricular decisions was not described for any of the
student learning outcomes This is an area of needed improvement Addressing and making changes based on data
and assessment results should help strengthen continuous improvement efforts in the program The program is
encouraged to also make assessment results more accessible to internal and external groups (ie advisory faculty
students) via various means (eg a newsletter to faculty and students e-mail website forums etc) It is assumed
that faculty in the department discuss the results although it was not mentioned when or how
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs
Information Technology and Administrative Management (ITAM) Department (BS ITAM Report) Spring 2009 Assessment of Student Learning for Year 2008-09
Page 52 of 52
5 How did the department or program make use of the feedback from last yearrsquos assessment
Guidelines for Assessing a Programrsquos Reporting of Previous Feedback (Target = 2)
Program
Score
Value Demonstrated Characteristics
2 2 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are being used for long-term curricular and pedagogical decisions
1 Discussion of feedback indicates that assessment results and feedback from previous
assessment reports are acknowledged
NA This is a first year report
0 There is no discussion of assessment results or feedback from previous assessment reports
Comments None listed as this was a first year report
Overall this yearrsquos BS ITAM report was a first step in programmatic continuous improvement although it was
somewhat limited in providing some specifics (eg number of students assessed) and key information related to
programmatic change Some minor improvements in assessment process and detail (use of additional indirect
measures and improvement of information dissemination ) will considerably improve the usefulness of program
efforts There is no doubt that some small improvements to its assessment process would allow for greater meaning
and benefit
Please feel free to contact either of us if you have any questions about your score or comments supplied in this
feedback report or if any additional assistance is needed with regard to your assessment efforts
Dr Tracy Pellett amp Dr Ian Quitadamo Academic Assessment Committee Co-chairs