central directorate of national savings - ppra.org.pk · central directorate of national savings...

Central Directorate of National Savings Request for Proposal (RFP)

For

Technical Services required for the management of

ICT, HW&CI and computerized business

operations/Solution through well-organized Managed

Services by a well reputed IT firm for the entire IT

setup of CDNS across Pakistan

(Branch/Site IT Support)

Government of Pakistan Ministry of Finance

www.savings.gov.pk

November 2017

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http://www.savings.gov.pk/

(SAY NO TO CORRUPTION) TENDER NOTICE

1. Sealed tenders are invited by Central Directorate of National Savings (CDNS) from well reputed IT firms/companies registered with Taxation Authorities and having their own well established offices and supervisory structure for provisioning of managed services regarding ICT, HW&CI and requisite IT experts for sustainable computerized business operations/solution available and running at different sites (222 National Savings Centres) across Pakistan and its Data Centre, Islamabad. 2. The detailed Request for Proposal (RFP) which would be integral part of this Tender may be obtained from undersigned during office hours or can be downloaded from www.savings.gov.pk and www.ppra.org.pk. 3. The Procurement Method as per PPRA Rule 36(b) [Single stage-Two Envelope Procedure] will be observed for this tender. The bids along with supporting documents in sealed separate envelopes (one for Technical bid & other for financial bid) must reach at this Directorate latest by 13-December-2017 up to 11:30 a.m. The envelopes/bids should be addressed to the undersigned. Bids will be opened on the same day at 12:00 Noon at Central Directorate of National Savings (CDNS), 23-N, Civic Centre, G-6 Markaz, Islamabad in the presence of the bidders or their representatives who wish to attend the proceedings. 4. There will be presentation about CDNS existing IT infrastructure and deployed business application at CDNS sites as a pre-bid demonstration, in order to take on-board all the prospective bidders who wish to respond to RFP against this Tender to enable them for preparation of their Technical Bids and Financial aspects in more better and well aware way to meet the scope of Tender/RFP. The venue will be the same as mentioned at para-3 above at 11:00 a.m on 04-December-2017. So all the prospective bidders, in their own interest are advised to attend the demo session. 5. The procuring agency reserves the right to reject any/all or a part of bids for which reasons may be conveyed if desired in writing. An earnest money/bid bond is required and acceptable in the shape of a Bank Draft/Pay Order/Demand Draft/CDR only, issued from any scheduled bank operating in Pakistan, of rupees one hundred thousand (PKR 100,000/-), placed in Technical Bid, in the favour of CDNS, Islamabad.

6. For any query related to this Tender Notice, please feel free to contact the undersigned.

Assistant Director (Services) Ph: 051-9215784

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http://www.savings.gov.pk/

http://www.ppra.org.pk/

1. Description of Work Central Directorate of National Savings (CDNS), invites proposals/bids (Technical and

Financial) from well reputed Pakistani IT firms/companies who registered in Pakistan

for providing the IT & Managed Services to Banks/ Financial Institutes.

Timelines/Deadlines • Bids submission deadline: 13-December-2017 at 11:30 AM

• Opening of Technical Bids: 13-December-2017 at 12:00 Noon

2. Scope of Work The Procuring Agency through this tender intends to hire well reputed company/firm

for provisioning of ICT/HW&CI and Managed Services support for continued,

sustainable and availability of computerized business operations for 222 computerized

National Savings Centers (NSCs/Branches) across Pakistan (List attached) and Data

Center, Islamabad

2.1 IT/Domain experts required at Data Center, Islamabad. (06 to 10

personnel, may be increased/decreased as per requirement of Procuring agency).

Infrastructure & Operational Support Required at Data Center:

• Support NSCs/branches with application/database issues requiring data correction

• Troubleshooting of existing application software issues. • Should be very vigilant in monitoring the application/database performance to

ensure seamless performance/availability of the system for the transactions being carried out at branches during business hours, besides doing the same beyond the business hours.

• Managing the setup of applications/Database, deployment of new requirement / amendments and ensure implementation of revised profit rates of NSS and other associated matters of the business/database application etc. and give necessary directions to branches to run the computerized business

• Generate business intelligence Reports/Data from application/database in the desired format as and when required by the Procuring agency

• Manage, monitor and ensure availability, the access of Application/Database to all authorized personnel/offices as and when required by the Procuring Agency

• Provide periodic feedback on operational safety, security, bug identification and IS audit etc.

• Conducting and proper management of application and database periodical backups, performance tuning and other related tasks of Database administration and management

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• Coordinating with concerned venders/service providers (e.g. WAN Connectivity, HW&CI, Business Application including Database and other allied software etc.) for timely resolution of any kind of problem under intimation to procuring agency.

• Manage configuration of Core Network equipment and perform changes as per change management.

• Ensure monitoring of WAN links is done proficiently using NMS software

2.2 Infrastructure & Operational / IT Support at NSC/Branch Level (222 NSCs)

• Ensuring internet availability, monitoring and troubleshooting wherever and

whenever required • Intranet/LAN/WAN connectivity monitoring and troubleshooting to ensure the

availability. • Ensure PCs/Workstations, HW&CI (UPSs, Printers. Scanners, switches,

routers/firewalls etc.) and Generators and everything that required to be in order for smooth performance of computerized business operations at branches remains in operational state either by himself or by engaging the respective vendor/services provider or as the case may be to avoid any disruptions in the business operations.

• Installation, configuration, and associated support for operating systems, software applications, drivers, application software i.e. the complete operating environment including PCs/communication/security devices installed at the respective branches, besides giving basic level trainings to Branch Staff to enable them for addressing minor technical issues at their own levels.

• Install, configure, and support utilities for Network and Local operations, including system level security, application, data access, printing the daily/periodical reports etc.

• Coordinating with concerned vendors/service providers (e.g. LAN/WAN Connectivity, HW&CI, deployed Business Application, application software i.e. browsers, Antivirus, antimalware and other allied software etc.) for timely resolution of any kind of problem under intimation to procuring agency

• Liaison with the team deployed at Data Center, Islamabad for resolution of day to day operational issues and for any kind of guidance etc.

• Liaison with the respective RDNS, Zone or CDNS if required.

2.3 Infrastructure & Operational / IT Support at 12 RDNSs (24 Resident Supervisors)

• The successful service provider would be required to depute 2 (two) Resident

Supervisors well qualified/experienced in the field of Information Communication Technologies (ICT) at each RDNS for problem identification and immediate troubleshooting at NSC level under the concerned RDNS besides performing their other technical duties.

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S.No Name of Regional Directorate of National Savings (RDNS)

No. of Resident Supervisors

1 Peshawar 2 2 Abbotabad 2 3 Islamabad 2 4 Gujranwala 2 5 Faisalabad 2 6 Lahore 2 7 Multan 2 8 Bahawalpur 2 9 Sukkur 2 10 Hyderabad 2 11 Karachi 2 12 Quetta 2

2.4 Establishment of Help Desk/Support Desk (HD/SD)

• The selected service provider would be required to establish a well-equipped and technology driven Help Desk/ Support Desk for providing technical help, guidance, support, complaint logging/handling communicated by the support staff of the service provider (providing technical services across Pakistan) or from the authorized staff of Procuring Agency

• HD/SD is supposed to coordinate with all active vendors/ service providers of CDNS for early resolution of the problem (if reported) with quarter concerned (vendor/Party/service provider concerned etc.)

• The service provider may consult or seek guidance from the respective RDNS/Zonal Office for any matter related to keep the computerized operations at branches available. For Data Center Matter, CDNS may be consulted if required.

• Issues of end user/ NSCs level/Data Center Level would be raised (by any authorized person) through email/telephone/ Whatsapp/SMS or by any other reliable means, which should be taken up immediately besides initiating the remedial measures, and should be resolved without any loss of time in a manner to minimum possible disruption of computerized financial business operations. Within the normal control/reach of the selected service provider, the rectification time should not be more than 2-3 hours otherwise penalty shall be imposed as explained in upcoming sections of this RFP.

• Management/ proper implementation of warranty and service level agreements (SLAs) of equipment/ software of CDNS (already signed by CDNS with different vendors) at NSC level as well as Data Center level shall be the responsibility of the selected service provider/vendor.

• Complaint Logging and settlement/pendency report should be shared with respective RDNS/Zonal Office/CDNS whichever is applicable both in soft and hard format, periodically

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The contract initially will be for the period of One (1) year extendable for further Two (2) years. However, it may be noted that the Procuring Agency reserves the right to terminate the entire agreement or any part (i.e. specific service like services at Data center, at NSCs etc.) of agreement by giving one month advance notice to the selected vendor. 3. Criteria for Technical Evaluation

For Technical Evaluation of IT firm the following criteria shall be applied. For this purpose firm shall submit documentary proof along with the Technical Bid in shape of sections/chapters etc. in an organized manner and as per requirement /format mentioned in this RFP. Non-submission of the same and/or not conforming to any of these parameters may lead to poor technical marking during technical evaluation and no claim for poor marking from the bidder shall be entertain. Hence false or wrong information if share may lead to disqualification of bidding firm from the tendering process. Parameters for technical evaluation are described in below mentioned table for convenience of the bidders.

S # Technical Evaluation A Experience:

(1) Number of years, since inception of business operations as registered IT firm/company.

(2) Number of years for doing similar nature of work as mentioned in this RFP

(Relevant copy of certificate must be attached) B Clientele & Coverage:

No. of the clients • Bank • Financial institution • Other Clients

Please provide the detail of clients, locations, nature of service, and contact detail of relevant person.

C a) Human Resource: Number of IT Professional with their area of expertise (Domain Experts) on company`s payroll (attach last month payroll along with their CVs) b) Offices mention Number of offices in Pakistan along with addresses & Telephone numbers

D No. of Projects in hand with Nature, Size/location, and worth etc. E Support Plan

The company/ firm should provide a most comprehensive, responsive and technology driven support plan to provide the Help Desk Services. The firm should mention the methodology and mechanism for complaint logging, response, tracking and resolving of the same in form of chapters/ sections having support strategy and mechanism for effective communication with other stakeholders. (submit related documents)

F Annual Turnover: Total business of last 3 years

2016 PKR ....…….. MILLION 2015 PKR ....…….. MILLION 2014 PKR ....…….. MILLION (Details as per above format must be attached with proper referencing)

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G Affiliation /Accreditation Please mention the relationship of relevant bodies like PSEB, P@SHA, IEEE, TQM, CMM,ISO, IEC 27001 etc.

H Bidder must have existing Team providing similar IT/Branch Support Services to atleast 2 Financial Institutions in Pakistan.

I Bidder must be providing services in atleast 10 cities of Pakistan country-wide through their own staff on ground.

Important Note: a. The required number of resources may be increased or decreased depending

upon the need and requirement of procuring agency time to time.

b. The Procuring Agency reserves the right to accept or reject any or part of bid or all bids for which the reason may be conveyed if desired.

c. The inspection of offices of successful firm/company may be carried out by the Procuring Agency, if desired.

d. Poor compliance of any requirements and guidance mentioned in this RFP may affect the ranking/ marking of Technical Evaluation of bid, therefore it is advised to prepare Technical bids very carefully otherwise no claim for poor marking shall be entertained.

e. Each page of bids (Technical & Financial) must be signed and stamped by authorized officer of IT Firm/bidder.

f. No any document will be accepted after bids submission timelines/Deadlines.

g. Please provide documentary evidences for above mentioned criteria in Technical Bid in shape of chapters with proper page marking and proper referencing to relevant documents/evidences in the summary/title page etc.

h. It may be noted by all participating Bidding Firms that, CDNS, Head Quarter, is floating this RFP (instead of its Zonal or Regional Offices) due to certain administrative and lack of Technical Expertise in the field offices for Preparation, Processing, evaluating and awarding contract for such type of Technical RFP. In response to this RFP only one Vendor/IT Service Providing firm will be selected in order to ensure uniformity of technical services required across Pakistan and to ensure the integrity of the system.

i. The selected bidder have to sign separate agreements with the respective Zonal Office or Regional Directorate of National Savings (RDNSs) having their administrative control over the Branches/NSCs to be served by the successful vendor with the subsequent submission of progress, issues, resolutions, Performance Bank Guarantees (“PBGs”), invoicing and payment as per the satisfaction of respective Zonal Office or Regional Offices. The Successful bidder for the purpose/scope of work mentioned at Article 2.2 and 2.3 above, have to liaison, coordinate, report and for all other necessary activities (like PBGs /invoicing/payments/reporting/Technical support etc.) with the respective Zonal office or Regional Office. This decentralization of work/job is mandatory for the

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proper/effective and timely performance monitoring, reporting of issues and associated resolution of the same by the service provider as per the satisfaction of the concerned Zonal office or Regional Office.

j. However for the purpose/scope of work mentioned at Article 2.1 above, the successful bidder have to do all the things/activities as mentioned in above Article (i) of “Important Note” with the CDNS Head Quarter Office. Like signing of agreement, submission of (PBG”), liaison, coordinate, report and for all other necessary activities (like invoicing/payments/reporting) with the CDNS HQ related to management and upkeep of Data Center, Islamabad.

k. For the purpose/scope of work mentioned at Article 2.4 above, the successful bidder have to establish well equipped and technology driven Help Desk/Support Desk (HD/SD) at reliable single place/city or at multiple places/cities, as mutually agreed between the successful bidder and the procuring agency just to ensure the effective, responsive and mission critical support/help from the desk besides proper log management, time management, support management etc.

l. Prospective bidders may please note that in providing Technical support and services across the country, in performing their duties like management of hardware, the spare parts for replacement of bad parts should be provided by the procuring agency. The successful bidder is supposed to extend its maximum Technical expertise, support and services and close coordination among all the stakeholders etc.

m. Relative marking will be observed for Evaluation Criteria. 4 Implementation & Payment Schedule

4.1 Issuance of letter of acceptance to successful bidder as per PPRA Rules.

4.2 Signing of Agreement/contract within 15 days after the acknowledgement

of letter of acceptance.

4.3 A penalty for delay in deployment of required human resource at Data

Centre or RDNS within the stipulated/agreed time will be imposed 5% per

day of monthly salary/cost quoted by the firm for that particular human

resource.

4.4 In case of delay in providing service beyond the agreed SLA (that would

be the obligation of the selected vendor), which may hamper or may

cause unavailability of the system etc., the Branch/Site/Zonal

Office/RDNS/CDNS concerned would be at liberty to get it fixed from open

market (keeping in view the time criticalness and sanctity of financial

business) at the total cost and risk of the selected service provider for

which the selected firm shall be responsible to pay the bill received from

open market and for that particular service/job , No claim of payment to

vendor shall be entertained by the procuring agency. However, procuring

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agency reserve the right to impose the penalty as well that may be up to

2% per month for contract value or cost of resolving any particular

problem as deemed fit by procuring agency.

4.5 Submission of un-conditional and irrevocable Performance Bank

Guarantee (“PBG”) equal to 5% (Five Percent) of total contract price

(for the contract price of each agreement to be signed with RDNSs/Zonal

offices and with CDNS), valid for one year (extendable for further two

years) from the date of deployment of resource/provisioning of desired

services and subsequent resubmission/renewal for each extended year as

the case may be. The (“PBG”) shall be submitted on or before raising

invoices in shape of CDR only in the name of concerned office i.e. Zonal

Office or RDNS or CDNS as the case may be.

4.6 Submission of invoices (along with related documents if any) against

satisfactory performance of resource and satisfactory provision of required

services, on quarterly basis or as finally agreed in the signed agreement

with the successful service provider/vendor.

4.7 Payment will made monthly basis against satisfactory performance of

resources/services.

4.8 Release of (“PBG”) after successful completion of contract period or

forfeiture of (“PBG”) on poor Performance and/or blacklisting of firm as

the case may be.

5. Format for Technical Proposals

In addition to the format given as Annexure-A, the technical proposal should be

comprehensively prepared, presented and structured in the form of chapters to

include, but not necessarily be limited to, the following information. Support material

should not be part of the main proposal but should be placed in annexures.

Note: During the technical evaluation a bidder or all bidders may be called for detail

technical presentation/clarification, if desired by the procuring agency.

5.1 General

The bidders should provide the following:

• Name of the participating company/agency.

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• Number of years of incorporation of the participating company/agency.

• Value, Size and Nature of contracts in hand and contracts completed, in

tabular form as mentioned below in article 5.3

LATE BIDS:-Any bid received, after the deadline for submission of bids, will be rejected and/or returned unopened to the Bidder/its postal address whichever the case may be.

5.2 Financial Capabilities

The bidder shall describe the financial position/strength/soundness of its company.

Business Statement for (at least) last 3 years should be included in the Technical

proposal. Additionally, the bidder shall provide information (including financial value

of contracts) on any major contract that have been awarded to them or their business

partners or equity holders, where it is felt that this would be beneficial in supporting

their response to this RFP. The National Tax Numbers and Sales Tax Registration

Numbers of the company should also be indicated (Photo copies of concerned

documents should be attached with technical proposal).

5.3 Relevant Experience

Bidder should have relevant experience of such work with Banks/ Financial Institutions

/Government / Semi Government / Autonomous or Financial Sector Organization.

Bidder should provide the details of experience in similar contracts according to the

following format. Photocopies of proofs of such work may also be attached.

S. No. Nature of Contract Brief

Value of Contract

Size of Contract (e.g. No. of IT resource deployed

/ services delivered etc.)

Name of the Customer with Contact person &

Contact Details

5.4 Staff assigned to the Contract

Bidder must have adequate IT Resource, Supervisor and relevant professionals

(Professionals of Databases, Networks & Communication, Hardware engineers[HW&CI],

Software Engineers, HW/SW Technicians etc. capable of working in centralized

architecture for mission & time critical environment as required by any organization

doing real time financial business) on their pay role, working for bidder at least since

one year to fulfil the requirement of procuring agency as mentioned in the tender/RFP

and any additional requirement in compliance to the scope and terms & conditions

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mentioned in the RFP to perform the job with entire satisfaction of procuring agency in

a standardized way with due professionalism.

List of IT Resource, Supervisor(s) and relevant professional on the pay roll of the

company their names, qualification, training, previous service and roles should be

provided in proper format. Particular focus should be given on core skills set required

for the ICT & managed services to fulfil the purpose of publishing this RFP.

5.4.1 No Erasers or Alterations

Techno-commercial details must be filled up completely. If any shortcoming(s)

/discrepancy (ies) is/are found in the documents/parameters mentioned in the

eligibility criteria of any Firm/Company during the evaluation stage, the Firm/Company

will not be considered for empanelment/contract.

5.5. Right to alter quantities & repeat order

The procuring agency will be free to either reduce or increase the number of resources

to be deployed (as mentioned earlier in articles 2.1 & 2.3above) or services required on

the same terms and conditions during the contract period as PPRA Rules. During the

contract period, if the procuring agency placed/issues new work order for deployment

of resources or for the services, maximum time for the same would be not be more

than two weeks or the order will be cancelled.

6 General Terms & Conditions

6.1 Earnest Money/Bid Bond An earnest money/bid bond is required and acceptable in the shape of a Bank

Draft/Pay Order/Demand Draft/ Banker’s cheque/CDR only, issued from any scheduled

bank operating in Pakistan, of rupees one hundred thousand (PKR 100,000/-), in the

favour of Central Directorate of National Savings (CDNS), Islamabad. The Bid Bond

must be submitted with the SEALED TECHNICAL PROPOSAL, without which

the proposal shall not be entertained/ accepted.

6.2 Validity of proposal All proposal/bids and prices shall remain valid for a period of at least 150 days from

the closing date of the submission of the proposal/bids.

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6.3 Performance Bank Guarantee. (“PBG”) The successful vendor shall be required to submit an un-conditional and irrevocable

(“PBG”), a sum equivalent to 05% (Five Percent) the total contract value (for the

contract price of each agreement to be signed with Zonal office or Regional office and

with CDNS), valid for one year (extendable for further two years) from the date of

deployment of resource and subsequent resubmission/renewal for each extended year

if so. The (“PBG”) shall be submitted on or before raising invoices. This (“PBG”) shall

be issued by any scheduled bank operating in Pakistan in shape of CDR and the value

for the outstanding deliverables of the contract will remain valid until the final and

formal termination of Contract by Procuring Agency. The Procuring Agency may forfeit

the (“PBG”) if the bidder`s performance found to be poor or bidder breaches any of its

obligations under the contract agreement or published RFP besides black listing the

Service Provider/ Company or any other action taken under the law or all or waive off

all or partially based on sound justification that may be beyond its normal control,

provided by the vendor and up to the satisfaction of procuring agency but the decision

in this regard would be the sole discretion of the procuring agency and in no way, the

vendor may consider it as its Right.

6.4 Currency All currency in the proposal shall be quoted in Pak Rupees (PKR) only otherwise bids

would be rejected.

6.5 Withholding Tax, Sales Tax and other Taxes/Levies The bidder is hereby informed that the Government shall deduct tax/duties at the rate

prescribed under the tax laws of Pakistan, from all payments for services rendered

purchase/supply by any bidder who signs the contract with the Government. The

bidder will be responsible for payment of all taxes/duties on transactions and/or

income, which may be levied by government from time to time.

6.6 Contracting (Signing of Agreement) The selected vendor will submit Contract, for which draft may be obtained from

procuring agency, within Twenty (20) days of issuance of work Order/letter of

acceptance.

6.7 Governing Law This RFP and any contract executed pursuant to this tender shall be governed by and

construed in accordance with the laws of Islamic Republic of Pakistan. The Government

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of Pakistan and all bidders responding to this RFP and parties to any contract executed

pursuant to this RFP shall submit to the exclusive jurisdiction to:

Courts at Karachi (for issues pertaining to RDNSs Karachi and Hyderabad)

Courts at Quetta (for issues pertaining to RDNS Quetta)

Courts at Multan (for issues pertaining to RDNSs Multan, Bahawalpur and Sukkur)

Courts at Lahore (for issues pertaining to RDNSs Lahore, Gujranwala and Faisalabad)

Courts at Islamabad (for issues pertaining to RDNS Islamabad and CDNS HQ)

Courts at Peshawar (for issues pertaining to RDNSs Peshawar, Abbottabad).

6.8 Acceptance Criteria As per PPRA Rule 36(b) - Single Stage-Two envelopes bidding procedure, the proposals

will be evaluated technically first. 42 out of 70 marks are the qualifying marks.

Financial bids of only qualified bidders will be opened. The distribution of 100 marks

and formulae of financial bids evaluations will be as follows.

Technical Proposal (T) = 70 Marks. (42 are qualifying marks)

Financial Proposal (F) = 30 Marks.

Total (T+F) = 100 Marks.

The technical proposals/bids securing 42 marks i.e. 60% of total marks (70) allocated

for Technical Proposals or more in the technical evaluation will qualify for the next

stage, i.e. financial bid opening. The bidder whose quoted prices are lowest will get the

maximum marks (i.e. 30 marks) in financial evaluation using formulae given below:

(A) Bid Ratio = (a) Lowest quoted price / (b) Quoted price for which financial marks are required

[For lowest it would be 1]

(B) Bid Ratio x 30 = Financial marks of (b)

The cumulative effect of both Technical and Financial marks shall determine the

position of the bidders.

The contract may be awarded to the bidder(s) whose bid is approved on the basis of

evaluated to be lowest as per PPRA Rules.

Note: - The proposal from any company which is blacklisted from any government entity will not be considered.

6.9 Technical evaluation

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Preliminary scrutiny (Initial Screening) of technical bids will be done on the basis of

following parameters which are pre-requisites; non-compliance of any of following

clause shall disqualify the bidder(s) straight away.

6.9.1 Have been in the same business for at least three years.

6.9.2 The company is registered with Tax Department (Income tax, sales tax etc.)

6.9.3 Affidavit on stamp paper (original and latest) of Rs.100/- duly attested by Notary

Public, showing that bidder is not black listed from any government department

and no suit is pending in any court of law.

6.9.4 Bid Bond as earnest money of required amount and shape, placed in the Envelope

of Technical Proposal/Bid.

6.9.5 100% compliance of all clauses of this RFP. Note: After closing date and time no bid will be entertained.

7. Instructions for Bidders

7.1 Communication Enquiries regarding this RFP shall be submitted in writing, 4 days before opening of

Bids (after which no query shall be responded) to:

Director (Operations) Phone No: 051-9215753 Central Directorate of National Savings (CDNS), 23-N, Civic Center, G-6 Markaz, Islamabad. 7.2 Submission of Proposal Separate technical and financial bids must be marked on envelops “Technical Bid for

IT & Managed Services for Central Directorate of National Savings, Islamabad

& “Financial Bid for IT & Managed Services for Central Directorate of National

Savings, Islamabad” sealed and packed in another single envelope be submitted

within due date and time.

7.3 Mode of Delivery of Bids and Address

Proposals shall be delivered by hand or by Dak (through Pakistan Postal

Service)/courier so as to reach the address given at clause 7.1 by the due date and

time.

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8. Summary for Technical Proposal

Summary of Technical proposal should be accompanied by the detailed technical

proposal in the form of chapters covering relevant requirements/evidences as

mentioned in this RFP.

9. Operating Environment

9.1 At Data Centre, Islamabad

HW&CI Aspect: S# Equipment Make/Model Remarks

1 Servers HP DL380

2 SAN HPE MSA 2040 LFF Chassis

3 Tape Library HPE MSL 2024

4 Switches Juniper QFX 5100-48S

5 Firewall Fortinet FortiGate 1000 C

6 Routers Juniper SRX 1500

Software Aspect: Servers

Red Hat Linux Oracle 10g Standard-One Edition Tom Cat 5.0 (As Application Server) JDK 1.3.1 SolarWind (NMS)

9.2 At Branches/NSCs across Pakistan.

HW&CI Aspect:

S# Equipment Make/Model Remarks

1 PC/ Workstations HP/ Dell

2 Laser Printer HP

3 Scanner HP

4 UPS (3 KVA) APC/PCM/ABB

5 Switch Juniper/CISCO

6 Firewall/ Router Juniper

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7 Generator (10/12 KVA) Perkins

Software Aspect: PCs/ Workstation

Suse Linux 11.0 (OS) Firefox (Browser)

Technical Evaluation Criteria (Annex-A)

S# Technical Evaluation Criteria Marks (70)

Reference

1 Experience: a) Number of years, since inception of business operations as registered IT firm/company. b) Number of years for doing similar nature of work as mentioned in this RFP (Relevant copy of certificate must be attached)

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Place at Page No.___ of Bid

2 Clientele & Coverage: No. of the clients

• Bank • Financial institution • Other Clients

Please provide the detail of clients, locations, nature of service, and contact detail of relevant person.

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Place at Page No.___ of Bid Place at Page No.___ of Bid

3 a) Human Resource: Number of IT Professional with their area of expertise (Domain Experts) on company`s payroll (attach last month payroll along with their CVs) b) Offices mention Number of offices in Pakistan along with addresses & Telephone numbers

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3

Place at Page No.___ of Bid Place at Page No.___ of Bid

4 No. of Projects in hand with Nature, Size/location, and worth etc.

12 Place at Page No.___ of Bid

5 Support Plan The company/ firm should provide a most comprehensive, responsive and technology driven support plan to provide the Help Desk Services. The firm should mention the methodology and mechanism for complaint logging, response, tracking and resolving of the same in form of chapters/ sections having support strategy and


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mechanism for effective communication with other stakeholders. (submit related documents)

6 Annual Turnover: Total business of last 3

years 2016 PKR ....…….. MILLION 2015 PKR ....…….. MILLION 2014 PKR ....…….. MILLION (Details as per above format must be attached with proper referencing)

10 Place at Page No.___ of Bid Place at Page No.___ of Bid Place at Page No.___ of Bid

7 Affiliation /Accreditation Please mention the relationship of relevant bodies like PSEB, P@SHA, IEEE, TQM, CMM,ISO, IEC 27001 etc.

2 Place at Page No.___ of Bid Place at Page No.___ of Bid

8 Bidder must have existing Team providing similar IT/Branch Support Services to atleast 2 Financial Institutions in Pakistan (Relative Marking)


9 Bidder must be providing Services in atleast 10 cities of Pakistan country-wide, through their own staff on ground.


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A

(Annex-B) Format for Financial Proposal (Human Resource/Services for Data Centre, Islamabad)

* No. of required Resources shall be determined by requirement of procuring agency as mentioned in the RFP.

Format for Financial Proposal for deployment of 2 (two) Resident Supervisors at each RDNS.

Format for Financial Proposal (Branch/ NSC/RDNS support services) [either through Help/Support Desk or by IT Professional] =

S# Resource deployed at Data Centre, Islamabad monthly Cost/Person (Rs.)

(Including all Taxes)

1. *Per (Resource) Cost

S# Resident Supervisor deployed at each RDNS monthly Cost/Person (Rs.)


1. Per (Resource) Cost

S# Response and problem resolving time Total Per month Cost (Rs.)


1 1-2 hours

2 2-3 hours

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S.No. No.of NSCs Name & Addresses of 222 National Savings Centers (NSCs) RDNS

1 1 NSC,Aabpara, Islamabad

ISLAMABAD

2 2 NSC, F-10

3 3 NSC Civi Centre

4 4 NSC, F-8

5 5 NSC G-7

6 6 NSC, G-9

7 7 NSC, I-8

8 8 NSC,R-Block Pak Sectt,

9 9 NSC, Kashmir Road, Rwp

10 10 NSC, Opp. RGH, Rwp

11 11 NSC, 6th Road,Rwp

12 12 NSC, Muslim Town, Rwp

13 13 NSC, Poonch House, Rwp

14 14 NSC, Adhyala Road, Rwp

15 15 NSC,Tariqabad, Rwp

16 16 NSC, Haidry Chowk, Rwp

17 17 NSC, Scheme-III, Rwp

18 18 IBD-NSC, Bharakahu (spoke)

19 19 NSC, Khayaban-e-Sir Syed, Rwp

19

20 20 NSC, Muree

21 21 NSC, Choor Chowk, Rwp

22 22 NSC, Lala Zar, Wah Cant

23 23 NSC, Tench Bhata, Rwp

24 24 NSC, Taxila

25 25 NSC, Millat Road, Rwp

26 26 NSC, Civil Line, Opp: Income Tax Office, Jhelum

27 27 NSC, building No.B-VII, 2-S/16 * & 17, Chakwal.

28 28 NSC, Shop No.14/37,Aslam Market, The Mall Wah Cantt.

29 29 NSC, Ghakhar Plaza, G.T. Road, Dina

30 30 NSC, Atif Plaza Opp: National Bank of Pakistan GT, Road,

Gujar Khan

31 31 NSC- A-5 Plot-2, Allama Iqbal Road, Mirpur(A.K)

32 32 NSC, Premises B-II-289, Chakwal Lahore Road, Talagung.

33 33 NSC, Building No.B-1417, A-1,Ward No.1/2, Katchery Road,

Pindi Gheb.

34 34 NSC, Al-Abedeen Plaza, Mang Road, Opp: Nadira Office,

Rawalakot (A.K)

35 35 NSC, Rawalpindi Road, Fateh Jang.

36 36 NSC, Premises No.A/13-B, Rawalpindi Road, Kahuta.

37 37 NSC, Kamran Market, G.T. Road, Sohawa.

38 38 NSC, Kharara No.2342, Pindi Road, Kallar Sydan.

39 39 NSC, Chowk Mohamadi, Pind Dadan Khan.

40 1 FSD-NSC, Faisalabad 1

FAISALABAD

20

41 2 NSC, Faisalabad 4








49 10 NSC, Building No.P.117/109, Timber Market, Near NBP,

Mamunkanjan District, Faisalabad.

50 11 NSC, 146/B,Thana Bazar, Tandlianwala District Faisalabad.

51 12 NSC, Building No.11, Housing Colony No.1 Circular Road,

Samundri District Faisalabad.

52 13 NSC,P-63,Grain Market, Chak Jhumra District Faisalabad

53 14 NSC,P- 131, Rai Shadat Market, Hassan Road, Jaranwala

54 15 NSC, P-91/4, Khdija Centre, Near Post Office, Toba Tek Singh,

55 16 NAC, P-86, Gali Baharwali Quaid-i-Azam Road Gojra District

T.T Singh.

56 17 NSC, building No.629-D,Younis Market Near Municipal

Committee, Kamalia Distt: T.T. Singh.

57 18 NSC, P-1006, Habib Plaza, Sabzi Mandi Road Saddar Bazaar,

Pir Mahal Toba Tek Singh.

58 19 NSC, P-514, Burjiwala Chowk, Toba Road, Jhang.

59 20 NSC, No.10/13-B, Dar-ul-Saddar Janobi, Chenab Nagar District

Jhang

60 21 NSC, building No.377-B, III, Chowk Masjid garha Opp: Library

Park Chiniot District Jhang.

61 22 NSC, C A 102, Main Bazar, Rafique Chowk, Shorkot Cantt

District Jhang

21

62 23 NSC-I, 60/4/29 and 60/4/25, Near Khiyam Chowk Railway

Road, Sargodha

63 24 NSC-II, 107, Block No.10 City Road, Sargodha Faisalabad.

64 25 NSC-III, P-437/1, Opp: Ibrahim Hospital Bahadar Shah Zafar

Road, Near Zafar-ullah Chowk, Satellite Town, Sargodha.

65 26 NSC-IV, 10/2/1/2Sadiqabad, Collage Road Sargodha

66 27 NSC, Circular Road, Bhera District Sargodha.

67 28 NSC, building No.557/A, Block No.5, Link Liaqat Shaheed

Road, Bhalwal

68 29 NSC, P-17/18, Grain Market, Sillanwal District Sargodha

69 30 NSC, P-183, OPP: Post Office Mohallah Imam Bakhsh Shahpur

Saddar District Sargodha.

70 31 NSC, No.P-6/25-27, Near Hakeem Abdul Azaiz Hospital Jhang

Road, Bhakkar

71 32 NSC, D/43 Ballokhel Road, Mianwali.

72 33 NSC, Near Police Chowki, Siddiqui Bazar, Kundian District

Mianwalai.

73 34 NSC, Building No.1609/1, Block No.6 Near General Bus Stand

Liaquatabad Piplan District Mianwali.

74 35 NSC, building No.4141-A, Sargodha Mianwali G.T Road

Khushab.

75 36 NSC, P-4, Block No.5, Near Old Bus Stand Jauharabad.

76 37 NSC, Mehria Plaza Mardwal Chowk Near Hospital Noushera

District Khushab

77 38 NSC, Building No.B-IV,99 Municipal Chowk, Circular Road,

Shah Kot.

78 39 NSC, P-52, Railway Road, Phularwan District Sargodha.

79 1 NSC Model Town, Lahore

LAHORE 80

2 NSC Johar Town

81 3 NSC Walton Road

82 4 NSC Gulburg

22

83 5 NSC DHA

84 6 NSC Jail Road

85 7 NSC Samanabad

86 8 NSC, Niazi Plaza 40-Abbott Road, Lahore

87 9 NSC, Shop No.8, Main Block, Fortress Stadium, Lahore Cantt.

88 10 NS-II, Hamid Nazimi Road, Lahore.

89 11 NSC, building No.21, Data Darbar Road, Bhati Gate Lahore

90 12 NSC, building No.177-A, G.T. Road, Baghbanpura Lahore.

91 13 NSC, Saleemi chamber 15-Syed Mauj Darya Road, Lahore

92 14 NSC, Shop No.202-A,Ferozepura Road, Near (Rehmanpura)

Ichhra Branch Lahore

93 15 NSC, Islampura, 86- National Town, Sandha Road, Lahore

94 16 NSC, No.SE-IV-I-S, 2-Main Bazzar, Qilla Gujar Singh, Lahore

95 17 NSC, 240/5, Allama Iqbal road, Mustafa abad Lahore.

96 18 NSC, 246-A, Ayubia Market, New Muslim Town, Lahore

97 19 NSC, No.951 Opp: Royal Plaza Qancdi Amarsadh Main

Ferozpur Road, Kot Lakhpat Lahore.

98 20 NSC-I, Building No.B-3-9R-104, Near Noor Masque out side

Mori Gate Circular Road, Kasur

99 21 NSC,Building No.62/13, Aziz Road, Misri Shah Lahore.

100 22 NSC, building No.38-R-171, Circular Road, Out side Shah Alam

Market, Lahore.

101 23 NSC,Al-Fatch Plaza ,Muhammad Pura, Main PECO Road,Town

Ship,Lahore.

102 24 NSC,2-L,Commercial,LCCS,Lahore Cantt.

103 25 NSC, No.07 day building Opp: Office of the Lahore Cantonment

Board Sarwar Road, Lahore Cantt.

23

104 26 NSC, building No.35, Shalimar Link Road, Mughalpur Lahore.

105 27 NSC, House No.01, Street No.01, Al-Habib Park, Near Chowk

Mouala Baksh, Purana Sauda Road, Bilal Gunj Lahore.

106 28 NSC, building No.260, Goal Ground Shad Bagh Lahore.

107 29 NSC, Stop 147, Multan Road, Lahore.

108 30 NSC, 26-Main Ravi Road, Lahore.

109 31 NSC, Shops No.2,3, 4, 5, Lower Ground 73-Business Centre,

Shadman Market, Lhr

110 32 NSC, building No.4, Fatehpur G.T. Road, Shahdara Lahore .

111 33 NSC, building No.5894- Khation No.526-/4894, Main Road Near

Main Gate Tehsil Road, Quarter Hospital, Chunian, Distt, Kasur.

112 34 NSC, building 148-A, Railway Road, Near Civil Hospital,

Raiwind Distt Lahore.

113 35 NSC, No.477-478, Ground floor Main Bazar Pattoki, Disttrict

Kasur.

114 36 NSC, building No.1821, 1824 & 1825, Azamabad Clark Abbad

Road Kot Radha Kishen Distt: Kasur.

115 37 NSC-II, building No.B-VI, - 9R-51, Near General Post Office

Main Circular Road, Kasur.

116 38 NSC, Main Circular Road,Shahrqpura Distt: Shekihpura.

117 1 NSC, Sambara Tower, Hyderabad

HYDERABAD

118 2 NSC-2 Latifabad, Unit-2, Hyderabad

119 3 NSC-3 Latifabad, Unit-7, Hyderabad

120 4 NSC, Hussainabad, Hyderabad

121 5 NSC Kotri,

122 6 NSC-Badin United Hotel, Main Road+C117(Hyderabad)

123 7 NSC,Press Club, Plot No.41 /286,A-1.Al-Naseem Centre, Near Press Club, Hyderabad.

124 8 NSC-Digri, Mirwah Road , Digri, Distt; Mirpurkhas.

24

125 9 NSC, Shop No.1317/301, Ward-F, Risala Road, Haider Chowk, Garikhata, Hyderabad.

126 10 NSC, Grunagar G-916/21, main commercial Area, Gurunagar Chowk, Gurunagar, Hyderabad, Tank No.02, Main Commercial Area,Fakir Ka Pir, Hyderabad

127 11 NSC-Hala Opp: Sarwari Islamia College, Dargah Road,Hala,Distt;Hyderabad.

128 12 NSC, Hali Road Shop No.2-5, Plot No.2, R-S – 296/1, Badin Bus Stop Road Near Sabzi Mandi Chowk Hali Road, Hyderabad

129 13 NSC, Market Road liberty chowk Near Civil Hospital round about Hyderabad.

130 14 NSC-I Mirpurkhas Opp; Session Court,M.A. Jinnah Road, Mirpurkhas.

131 15 NSC-II Mirpurkhas New town, Allama Iqbal Road, Mirpurkhas.

132 16 NSC, Mithi Sindh

133 17 NSC-I CS No.224, War-A, Masjid Road, Nawab Shah Nawabshah.

134 18 NSC, Matiari Main Road, Matiari, Sindh

135 19 NSC-Qasimabad, Near Ali Palace Main Qasimabad Road, Hyderabad.

136 20 NSC-Saddar Bazar C.S No.41/534, Main Soldier Bazar,Opp; Quaid-e-Azam Plaza, Hyderabad Cantt.

137 21 NSC-Sakrand National High way, Sakrand,District Nawabshah.

138 22 NSC-Sanghar building No.3/A, Opposite Civil Hospital, Nawabshah Road, Sanghar.

139 23 NSC-Shahdadpur Building No.A.847,Ward-A,Station Road, Shahdadpur, District Sanghar.

140 24 NSC-Tando Adam Gulshan-e-Suleman Roshan Hyderabad, Station Road,Tando Adam District Sanghar.

141 25 NSC-Tando Allahyar Shop No.1610/3/4, Main Hyderabad Road,Tando Allahyar, District, Hyderabad.

142 26 NSC-Tando Muhammed Khan Shop No.1281-1282,E/1284,St6ation Road, Tando Muhammed Khan.

143 27 NSC-Thatta Shop No.05,Al-Shahbaz Shopping Centre,National High Way Thatta.

144 28 NSC-Umerkot Gul Centre,Main Bazar,Umerkot.

25

145 1 NSC, Savings House, Karachi

KARACHI

146 2 NSC, Tariq Road, Karachi

147 3 NSC, DHA-3, Karachi

148 4 NSC, Tipu Road, Karachi



151 7 NSC, Gulshan-e-Iqbal 1, Karachi

152 8 NSC, N.Nazimabad, Karachi

153 9 NSC, Cilfton, Karachi

154 10 NSC, Gulshan-e-Iqbal 2, Karachi

155 11 NSC, Gulstan-e-Johar, Karachi

156 12 NSC,Rizvia Market, Karachi

157 13 NSC,Karimabad, Karachi

158 14 NSC, Malir Cantt: Karachi

159 15 NSC,Habib Squire, Karachi

160 16 NSC, Barlas Chamber, Farere Road, Arambagh, Karachi

161 17 NSC, Shop No.1014- 1015,Block-02,Azizabad F.B.Area Karachi.

162 18 NSC, Pak. Secretariat, Block 46-A, Saddar, Karachi.

163 19 NSC,Block-06 Plot No.B-227, Mahmoodabad No.2, Karachi

164 20 NSC, Shop No.RS-4/55, Noor Arcade, Masam Ali Road Near

Jubilee Cinema, Karachi.

165 21 NSC, R-1205, 15-A/4, Buffer Zone, Karachi

26

166 22 NSC, H.No.1852, Block No.14,Federal-B, Area, Dastagir

Society Karachi.

167 23 NSC, Premises No.1/32-A, Shah Faisal Colony, Main Bazar, Karachi.

168 24 NSC, building No.C-7/13, Main Gulberg Chowrangi F.B. Area,

Karachi.

169 25 NSC, Jamshed Road, Shop No. 2, Nafees Arcade Sector, 14 Chandni Chowk University Road Karachi

170 26 NSC, Shop No.3, 4 & 5 Rehman Square Memon Society Shah

Wali-ullah Road Karachi.

171 27 NSC, Landhi, Quarter 1-A/1, Block No.1-A, Sector No.36-D, Landhi Township Karachi.

172 28 NSC, Malir, Plot No.40, Darakhshan Society, Kala Board, Malir

Karachi.

173 29 NSC, Nazimabad-Shop No.5-E/9 Posh Nagar, Nazimabad-V, Karachi.

174 30 NSC, New Karachi, LS-9,ST-7, Sector 11-K,North Karachi.

175 31 NSC, House.No.1886-B, Martin Road, PIB Colony, Karachi.

176 32 NSC, Shop No.7 & 8, Block-18, Landhi Quaidabad, Gulistan

Society Karachi.

177 33 NSC, M-II-E-626,Ground Floor, Street No.1, Shershah Colony, Karachi.

178 34 NSC, Shop No.9, (Ground floor),Plot No.196 & 197, Al-Mustafa

Terrace, Clayton Road, Karachi.

179 35 NSC, Supper Market, Shop No.1149 –1150, block No.4, Ibn-e-Sina Road, Liaquatabad No.4,Karachi.

180 1 NSC, Gujranwala I, Zila Council

GUJRANWALA

181 2 NSC, Gujranwala II, 508-C, Satellite Town

182 3 NSC, Gujranwala III, Bazar Thanewala

183 4 NSC, Gujranwala IV,Building No.7, BCR bazar Area, Gujranwala Cantt.

184 5 NSC , Gujranwala V, Trust Plaza, Model Town

185 6 NSC, Gujranwala VI, Nowshera Road

186 1 NSC MULTAN-I, Building No.3605-A-1, Khilji commercial Plaza, Railway Road, Multan Cantt:. MULTAN

27

187 2 NSC ,MULTAN-II, Building No.37/B, Chowk Gole Bagh, Gulgasht Colony, Multan.

188 3 NSC MULTAN-III, Building No.2387-A, Ward No.10, Al-Muzaffar Building, Water Works Road, Near Ghanta Ghar.

189 4 NSC, MULTAN-IV,Khawar Centre No.92, Nusrat Road, Near S.P.Chowk, Multan Cantt:

190 5 NSC MULTAN-V, Building No.3109/1/3, 1/7, Chowk Pani Tanki, Circular Road, Near Bohar Gate, Multan.

191 6 NSC MULTAN-VI, Building No.1117/C, Main Market Mumtazabad, Multan

192 1 NSC, Bahawalpur-I, City Centre, University Road, D.I.G. Chowk.

BAHAWALPUR 193 2

NSC, Bahawalpur-II, Welcome Gate, Railway Road

194 3 NSC, Bahawalpur-III, Near City Hotel, Model Town ‘C’

195 4 NSC, Bahawalpur-IV, Commercial Area, Satellite Town

196 1 NSC SUKKUR-I, Near Maki Masjid, Muhammad Bin Qasim Park

SUKKUR

197 2 NSC SUKKUR-II, Near Sufaid Masjid, Hussainy Road

198 3 NSC SUKKUR-III, Near Teer Chowk, Barrage Road

199 4 NSC SUKKUR-IV, Shikarpur Road

200 5 NSC LARKANA-I, Bank Square, Larkana

201 6 NSC LARKANA-II, Resham Gali, Larkana

202 1 ABT-NSC,1- Fowara Chowk, Abbotabad

ABBOTABAD

203 2 NSC,2 Mansera road, Abbottabad

204 3 NSC,3 Link road, Abbotabad

205 4 NSC, Mandian, Abbotabad

206 5 NSC, Nawan Shre, Abbotabad

207 6 NSC, Haripur-II , Abbotabad

28

208 7 NSC Hassan abdal

209 8 NSC, Shankiari

210 9 NSC, Takhat Bhai

211 1 NSC-III, Debgari Garden , Peshawar

PESHAWAR

212 2 NSC Dalazak Road

213 3 NSC, Cantt Plaza

214 4 NSC, Tehkal Bala, Peshawar

215 5 NSC, Hayatabad, Peshawar

216 6 NSC, Peshawar Cantt, Peshawar

217 7 NSC-IV, GT Road Peshawar

218 1 NSC, Quetta Cantt:, Quetta

QUETTA

219 2 NSC, Alamdar Road, Quetta

220 3 NSC, Quarry Road, Quetta

221 4 NSC, M.A Jinnah Road, Quetta

222 5 NSC, Sirki Road, Quetta

29

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