celtycs outsourcing pvt ltd
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We help companies improve the efficiency and effectivenessof their customer facing operations
Value Proposition
Help our clients excel in their customer relation strategies and performance
Optimize customers interactions
Improve customer’s experience
Monitor performance
Application SoftwareApplication Software
A continuous evolution filled with passion and innovation
Founded
Display solution LogePal
Computer Telephony Integration
IP contact center
Business Consulting
LogePal RefleXion rewarded by
Workforce optimization & voice of the customer
UC Care and Enterprise Collaboration
Activeo Singapore
Acquires Celtycs India
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About Activeo
Paris based system integrator and consultancy company
About Celtycs
Bangalore based leading customer loyalty and experience management consultancy company
2002
2003
2004
2005
2006
2010
2012
2014
2015
Founded
Joined LimeBridge alliance
Launched quality monitoring SPADE
SPINN: work flow management app
Acquired 50th Client
Cloud based SPADE as a product
Acquired 75th Client
Content aggregator and visualization tool
Social media analysis tool
Global reach with Limebridge Alliance
Activeo & Celtycs
LimeBridge
LimeBridge is an alliance of companies specializing in
customer and contact management around the
globe.
The LimeBridge Alliance brings together the
exceptional talents and experience of the leading
independent firms specializing in customers, people and profitability.
LimeBridge gives you the practical experience you
want wherever you need it.
India
France
Singapore
USA
Australia
Japan
UKSweden
Germany
Mauritius
Chief Customer Officer ForumHosted by Celtycs
International forum for senior customer management executives
A place where the best and brightest can exchange ideas, learn new techniques and share knowledge on customer management
Get independent credible assessment of the latest ideas and innovations
The Forum meets once every six months for a day
International chapters of CCOF held twice a year in US, UK and Australia
Examples of topics covered- Best Service Is No Service: New Insights, Make it Net Easy for the Customer
What we offerConsulting Services
Customer Operations design implementation
Outsourcing strategy and Partner selection
Workforce and Resource planning for contact centers
Self Service / IVR design and reengineering
Contact center cost and performance optimization
What we offerProducts and Technology
7
Measure, Analyse and Benchmark Contact Quality
SPADE
Amplify Customer Voice captured by your Frontline Staff
WOCAS
W O C A S
FYI
Knowledge Aggregation & Knowledge Management
Actionable customer insights from Social Media
SOCIOLYZE
Customized Analytics and Reports
SMART
Custom
er Journ
ey
Retention and
Growth
What we offerMeasurement and Analytics Services
Grow Usage /
Upsell
Recruit & grow
customer
Communities
Complaint &
CollectionReactivation
Cancellation
& Winback
Account
ManagementPersonal Care
Bill
Production
Top up, Bill
payment &
other queries
Activation WelcomeInitial
QueriesFirst Bill
Selection Upsell Payment Fulfilment Registration
Awareness DiscoveryRe-
Discovery
Keeping You
Happy
Getting You
On Board
Signing You Up
Finding You
Transaction, Process and Back Office Audits
Competition Benchmarking of
Contact Centers
Net Promoter & Customer Effort Measurement
Outsourced Contact Centre Quality Assessment
Mystery Audit of RetailOutlets & Contact Centers
Customer Advocacy &Experience Survey
Spanning Entire Customer Lifecycle
Some of our major customers
Contact Us
France
Florence Guyot+33 6 88 24 22 40
www.activeo.fr
Singapore
Jonathan Mondon+65 6329 00476
www.activeo.com
India
Vinit Singhal+91 98451 79537
www.celtycs.com