CELIS Marc

36 Years, Belgian, Brussels, Belgium

Mobile Belgium: +32 495 24 31 37

Email: marc.r.celis@gmail.com

Spoken languages:

French (native), English (fluent)

Certified Project Manager and IT professional FR/EN

10 Years bottom to top IT & Telecom international experience across Europe and Africa

In-depth knowledge of IT Services from planning to operation

Keen to take responsibilities

Eager to learn, open minded and hard worker

Skills & Achievements

Certifications:

PRINCE2 Foundation & Practitioner 2015 ITIL Foundation 2016 GENESYS CIV 2013 CISCO CPCC 2012 Organizational skills:

Team management

Project Management Primer/Prince2

Operation management ITIL

IT Support and Maintenance management

Technical skills:

Cisco Unified Communications, v7,8,9

Cisco Contact Centers X/E, v7,8,9

Cisco Networks, L2/3 Switching/Routing/QoS

Genesys Customer Interaction, v7,8

Telematics, E-Drive Tech fleet management

IT Security, Architecture

Major achievements:

Bridgestone Europe Networks, Telecom & Security technical coordinator, supervised and improved business requirements capture, tasks & change executions, incident management following ITIL Standards. SmarTrack customer service quality

enhancement allowing major corporate

accounts retention.

Bridgestone Europe centralized 3000+

devices CUCM cluster operation manager,

10+ Countries

Bridgestone Europe Contact Centers

centralization project design, management and

implementation, UCCX, CUCM, VoiceGW,

LAN/WAN, 10+ countries

SWIFT Business Intelligence reporting design

and implementation, CUIC, SQL Server

Professional experience

Technical Coordinator Bridgestone, NTS (Network, Telecom & Security services), Brussels, May 2016 – Current activity

People management

Service providers coordination

Business requests capture by service providers

Operational tasks management

NTS Change management supervision

NTS Incident management supervision and escalation

Project management interface for NTS related tasks & products

NTS Spoc

Chief Technology Officer

SMARTRACK, Cameroon, September 2014 – July 2015

People management - Setup job descriptions, enforced disciplinary rules

Operations management - Setup operations measurement methods, reorganized

department on a role based concept, setup planning coordination, knowledge

management and collaboration tools

Service delivery management - Setup customer follow up procedures.

Technologies watch - Evaluated technologies which can be added on or on top of

company products portfolio and/or company operations

Sales and Marketing - Company representation during public events, ventures.

CIS and Converged Communications consultant

DIMENSION DATA, Belgium, August 2010 – August 2014

SWIFT, COLRUYT, ALPHA CREDIT (UCCE) - Voice and Mail multichannel Cisco

Contact Center Enterprise integration, once with Sales Forces through B&S Connector

implementation, Business intelligence suite implementation.

NRB Ethias, KBC, BNP, EUROMUT (Genesys) - Voice contact center, Genesys design,

implementation and production integration testing. KBC was a Belgium and Poland

located project.

BRIDGESTONE Europe onsite & migration (CUCM/UCCX) - Manage Europe wide

Unified communication service operating LAN, WAN, VoiceGW, CUCM, UC, UCCX.

CUCM and UCCX upgrade and centralization project management, design and

implementation. (Belgium, Spain, Germany, France, Italy, Denmark, Poland, Baltics

countries, Sweden, Finland, Switzerland), two and half years project

Customer Interaction Solutions support engineer

DIMENSION DATA, September 2007 – August 2010

Genesys, Cisco UCCX, UCCE, Nuance ASR/TTS, coordinate and provide support on a

24/7 base.

Telecom infrastructure specialist PROXIMUS, Belgium, May 2007 – September 2007

2G/3G BTS and UE, remote monitoring and maintenance coordinator

IT Security specialist EUROCLEAR, Belgium, September 2006 – March 2007

ISO 17799, Application and solution security assessment

Education

EPHEC, College, Bachelor’s degree in Information Technology, Graduated 2005

Hobbies

Golf (Green Card), Sciences, IT, aviation, technologies, history, politics, scale modeling, geopolitics, football, formula 1, travels