Course Outline

SIT20316 Certificate II in HospitalityCurrency: Version 2 Release date 01/04/2016

Start your career in HospitalityDo you want to be a: Bar Attendant Café Attendant Catering Assistant Food and Beverage

Attendant Front Office Assistant Porter Room Attendant

This is an entry level qualification for anyone wishing to commence a career in hospitality or who works in the industry and would like to have their skills and experience recognised. This is fantastic pathway into an apprenticeship.

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

What will I learn?Topics covered in this course include:

Coffee making Table service Customer service Hygiene principles Hospitality operations Team work skills Cultural diversity within hospitality

How is it delivered?This course is available through the following options:

Face-to-face training is offered through weekly workshops, self-paced study, vocational placement and tutorial support.

Distance training is delivered through blended learning including self-paced study using workbooks and supported with phone and email tutorial support. A range of options are available to best suit your learning style.

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Units of CompetencyHow many units are needed for the qualification?You must be assessed as competent in a total of 12 units of competency, 6 core units and 6 elective units to be awarded the SIT20316 Certificate II in Hospitality.

Core BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices SITHIND003 Use hospitality skills effectively SITXCCS003 Interact with customers

Electives (other units may be chosen dependent on delivery stream)

SITXFSA001 Use hygienic practices for food safety BSBCMM201 Communicate in the workplace SITHACS001 Clean premises and equipment SITHCCC002 Prepare and present simple dishes SITXFIN001 Process financial transactions SITXINV001 Receive and store stock SITXCOM002 Show social and cultural sensitivity SITXCCS003 Interact with customers SITIND002 Source & use information on the hospitality sector SITHIND003 Work effectively in hospitality service

Course informationCourse RequirementsAs part of the course requirements, you are required to complete 36 occasions of service. This can be completed in a number of ways; within the Clubhouse environment, work placement or practical experience.

Your work placement provides the opportunity to: Strengthen experience of the workplace to support future expectations of

performance in the workforce Develop practical skills and the application of knowledge within the

workplace to promote stronger embedding of learning Provide exposure to real workplace situations and circumstances which

cannot be replicated in a learning environment.

Please note that certain units have practical work placement hours that are required to be completed before the unit is deemed competent. These hours can be completed within your practicum. If you are currently working, these hours can be counted. To complete the certificate, it will take approximately 6-12 months (600-1200 hours). These timelines may differ depending on the type of funding and study arrangements.

Recognition of Prior LearningYour history of life and work experiences as well as formal and informal training may be applied using the Recognition of Prior Learning (RPL) process. All students are offered RPL upon enrolment or commencement of training. Documentary evidence will be required.

ResourcesParticipants will be provided with:

Workbooks and Assessment Guides for each unit

Participant Handbook and Course Guides

Access to additional supports

Funding & CostsThis qualification is offered through:

Certificate 3 Guarantee Fee-for-Service Skilling Queenslanders for Work Year 12 Fee Free

You can refer to the following documents for further information:

Course Fee Guide Policies & procedures Handbooks

How do I enrol?You can download the enrolment form directly from our webpage, have it emailed to you or drop in and see us.If you are not ready to enrol but are interested, please contact us or visit our webpage.

Want more information?Visit: www.cedarcentre.com.auCall: 07 4512 6770Email: info@cedarcentre.com.au

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