Career Development Program Senior Consultant - Roles and Responsibilities

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The primary responsibility of a Senior Consultant is to provide direct supervision to Consultants and to facilitate the execution of project work plans. Serving as both the role model and the trainer, the Senior Consultant should demonstrate attributes of excellent client service and assist team members in developing their technical and professional competency. It is assumed that a Senior Consultant will be able to demonstrate all of the Core Skills of a Consultant. Career Development Attributes

Skill Sets (Expectations) Experiences (Types of opportunities available to develop Core Skills) Training (Types of training available to develop Core Skills)

A. Professional

Development (represents personal abilities)

Core Skills

1. Exhibits confident and assertive behavior; Proactively takes ownership of project responsibilities

2. Maintains poise under pressure 3. Effectively communicates in written form ensuring readers

understanding 4. Facilitates client interviews and team meetings 5. Maintains quality and consistency of performance over time 6. Appropriate decision making ability in regards to project

execution 7. Comes forth with ideas to increase productivity innovative and

creative 8. Effectively discusses Protiviti Solutions and Services

Accelerated Skills 9. Effectively presents to client executives in a clear and concise

manner 10. Understands, supports, and applies Protiviti Quality Risk

Management policies 11. Takes responsibility for building personal knowledge, credentials,

and general marketability

Leads client interviews and team meetings Evaluates information and determines project

ramifications Participates in issue resolution Drafts client deliverables Receives direct performance feedback Placed in pressure situations with deadlines Participates in multiple projects to demonstrate

consistency of performance

Senior Consultant School Transitions to the Senior Consultant Role DISC Personal Profile Study Coaching Effective Presentations Interpersonal Skills on the Fast Track Project Experience Coaching Personalities and Team Simulation

B. Technical

Competence (represents personal knowledge)

Core Skills

1. Applies Protiviti Frameworks and Methodologies on assignments 2. Understands the economics, dynamics and risks of a clients

business and industry 3. Working knowledge of business processes and the underlying

risks and controls 4. Evaluates, synthesizes, organizes and interprets data and

reaches logical, fact based conclusions 5. Identifies potential technical and process risks 6. Effectively develops and organizes project work plans 7. Develops specialized skills recognized and applied in one of

Protivitis Solutions and Services 8. Applies skills learned on individual projects to different projects,

solutions, or industries Accelerated Skills

9. Develops subject matter expertise in a particular product specialty

10. Intelligently discusses processes, risks, controls, and industry trends with senior management

11. Effectively delivers existing solutions and services to clients

Applying the Protiviti Frameworks on at least two

separate clients Assesses, evaluates and tests business / technology

processes and controls Client and industry related research Financial support for certification training Access to iShare

The Protiviti Way Senior Consultant School Solution Related Training Industry Related Training Project Experience Certification Training Introduction to Protiviti Industries and Solutions Frameworks Training Modules 1-4 iShare Help Topics Transitioning to Senior Consultant Role

Career Development Program Senior Consultant - Roles and Responsibilities

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a Skill Sets (Expectations) Experiences (Types of opportunities available to develop Core Skills) Training (Types of training available to develop Core Skills) C reer Development Attributes

C. Teamwork & People (represents supervisory abilities)

Core Skills

1. Accessible to personnel supervised and receptive to ideas 2. Encourages other to work as a collaborative team by consistently

and effectively teaming and has a strong work ethic 3. Establishes and maintains a professional and positive work

environment 4. Guides and mentors Consultants and other team members 5. Instills a service commitment in Consultants 6. Provides substantive, objective and timely feedback on work

product and performance 7. Trains, directs and supervises Consultants 8. Sets expectations; Assigns tasks, roles, and responsibilities of

team members Accelerated Skills

9. Exemplifies a collaborative attitude by knowledge-sharing with peers

10. Identifies when the assistance of SMEs may be appropriate and escalates to engagement management

11. Facilitates communication among the engagement team to develop people and enhance client service

Supervises multiple Consultants, establishes goals and

work directives, monitors performance, and reviews and evaluates their work

Project execution leadership Project staffing Establishes and maintains team work environment. Coaches and mentors Consultants Prepares and conducts effective consultant evaluations

Leading Successful On-Site Teams Facilitating Meetings and Work Groups Project Teams Building a Project Team Leading an Effective Business Meeting The Coaching Skillset Coaching for Performance Coaching Teams and Personalities Simulation Teamwork and Emotional Intelligence Etiquette for Supervisors Performance Appraisal Simulation Effective Performance Evaluations Project Experience Coaching with Confidence Simulation Emotional Intelligence at Work Effective Mentoring

D. Client Service

Delivery (represents service and job administration abilities)

Core Skills

1. Develops strong relationships with client personnel and routinely seeks feedback from client regarding their needs and concerns

2. Identifies and incorporates appropriate tools and technology for project delivery

3. Identifies issues in a timely manner and escalates appropriately with suggested solutions

4. Manages, maintains, and monitors the assigned project budget 5. Takes responsibility for delivering quality work plans,

deliverables, and proposals 6. Updates and maintains iShare client sites 7. Executes and wraps up the job on a timely basis according to

Protiviti Quality Risk Management policy 8. Intuitive and proactive to client needs, completes follow up timely

Accelerated Skills 9. Alert to potential problems in client relationships 10. Assists in managing engagement job economics 11. Manages client expectations throughout project

Project planning, including budget planning and

reporting, Participates in establishing project tools and delivery

methods Facilitates effective client and internal team meetings Job set-up and administration, including invoicing iShare client site management Coordination with client project managers and sponsors

regarding needs and concerns Preparation of client and project deliverables Execution of the Protiviti Way

Quality Risk Management Awareness Training The Protiviti Way Seminar Elements of Project Time Management Performing Quality Assurance and Control Project Experience Project Management Tool Box Planning for Quality Project to Process

Career Development Program Senior Consultant - Roles and Responsibilities

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ar Skill Sets (Expectations) Experiences (Types of opportunities available to develop Core Skills) Training (Types of training available to develop Core Skills) C eer Development Attributes

E. Business Development (represents sales and networking abilities)

Core Skills

1. Actively builds and maintains confidence and respect with senior management at the client

2. Actively listens to clients, identifies client needs, and communicates needs with project manager for potential solution

3. Participates and contributes to proposals and other sales efforts on the client of project assignment

4. Offers ideas for solution follow on opportunities Accelerated Skills

5. Balances the allocation of time to business development and project delivery

6. Qualifies and markets follow on opportunities from a given project to the next logical product offering

7. Understands and applies concepts of job economics in order to propose / negotiate productive and profitable deals for the client

Opportunity to follow though on client service ideas Opportunity to participate in the sale of solutions to

resolve issues uncovered at client sites Cultivates strong relationships with peers in the general

business community Cultivates strong relationships with client personnel Cultivates strong relationships with Protiviti, Big 4 and

other Professional Service Providers

Influencing Your Customers Decisions Moving from Product Selling to Solution Selling Solution-Selling Simulation: From Lead to Trial Period Interpersonal Skills on the Fast Track Preparing PowerPoint 2003 Presentations for Effective

Delivery

F. Leadership

(represents areas outside of client assignments where leadership abilities may be demonstrated)

Accelerated Skills

1. Demonstrates a positive attitude and excitement about Protiviti 2. Participates as a training instructor to Protiviti or Client personnel 3. Participates in recruiting personnel to Protiviti 4. Participates voluntarily in internal projects and committees 5. Participates voluntarily in Protiviti, community or civic activities 6. Serves as a mentor to Consultants and Interns 7. Nominates innovative items to and industry or solution iShare

site (list examples) 8. Participates in professional or industry organizations 9. Aquires at least one professional certification

Participates in training instruction Participates in campus recruiting Participates in internal projects and activities

The Leader as a Model Local recruiting training Instructor training Effective Mentoring

G. Values (represents who

we are)

Core Values

1. Integrity 2. Confidentiality 3. Objectivity 4. Creativity 5. Work Ethic 6. Proactivity 7. Professionalism

Opportunity to practice and demonstrate values that

enhance your personal career and enhance clients trust in Protiviti

Life Experience Senior Consultant School Project Experience

Career Development Value The successful Senior Consultant .

Demonstrates the breadth and depth of skills and experiences necessary to assume project leadership responsibility. Develops relationships among client personnel, Protiviti personnel and other professionals that will help to strengthen their network of contacts, improve their communication skills and help to foster trust. Possesses the skills necessary to be able to identify areas of risk and opportunities to improve efficiencies. Trains, supervises and develops other professionals through direct hands-on supervisory experience. Properly exercises decision making authority in areas ranging from staffing and preparation of project deliverables to coordination with clients and the application of Protiviti frameworks and methodologies. Consistently demonstrates these skill sets over time and will be recognized by clients and their peers as someone that they would turn to for leading an important initiative.