cder group fairness charter · 2020. 7. 29. · our fairness framework delivers value to society by...

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FAIRNESS CHARTER We are accountable for acting legally and responsibly in recovering the debts, fines and penalties which are owed to our clients. ACCOUNTABILITY We pride ourselves on delivering an efficient, accurate and high-quality service. ACCURATE RESPECT We treat people with respect and take our duty of care to our clients, customers and our people very seriously. GOVERNANCE We are governed and adhere to transparent policies, processes and charges. Our Fairness Framework delivers value to society by ensuring that the debts, fines and penalties owed to our clients are fairly collected while helping individuals to free themselves from the burden of debt. BALANCED Our services balance the responsibilities and needs of our clients, customers and our people. INDIVIDUAL We operate a fair, personal and intelligent approach designed around the individual. DEBT FAIRLY COLLECTED W E B E L I E V E E V E R Y O N E H A S T H E R I G H T T O B E T R E A T E D F A I R L Y 3 PRACTICES A C C O U N T A B I L I T Y R E S P E C T G O V E R N A N C E A C C U R A T E B A L A N C E D O U T C O M E I N D I V I D U A L 3 PRINCIPLES 1 OUTCOME

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Page 1: CDER Group Fairness Charter · 2020. 7. 29. · Our Fairness Framework delivers value to society by ensuring that the debts, ﬁnes and penalties owed to our clients are fairly collected

FAIRNESS CHARTER

We are accountable for acting legally and responsibly in

recovering the debts, fines and penalties which are owed to

our clients.

ACCOUNTABILITY

We pride ourselves on delivering an efficient,

accurate and high-quality service.

ACCURATERESPECT

We treat people with respect and take our duty of care to

our clients, customers and our people very seriously.

GOVERNANCEWe are governed and adhere to transparent policies, processes

and charges.

Our Fairness Framework delivers value to society by ensuring that the debts, fines and penalties owed to our clients are fairly collected while helping individuals to free themselves from the burden of debt.

BALANCEDOur services balance the

responsibilities and needs of our clients, customers

and our people.

INDIVIDUALWe operate a fair, personal

and intelligent approach designed around the

individual.

DEBT FAIRLY COLLECTED

WE

BELI

EVE

EVER

YONE HAS THE RIGHT TO BE TREATED FAIRLY

3PRACTICES A

CCO

UNTA

BILITY RESPECT

GOVERNANCE

ACCU

RATE

BALAN

CEDOUTCOME

INDIVIDUAL

3PRINCIPLES

1OUTCOME

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