ccw access and logon
DESCRIPTION
CCW Access and Logon. CCW. CCW is an online resource to help collaborate with other departments to more quickly resolve customers’ issues and complaints. CCW is a workflow tool that lets associates and supervisors open, route, and track existing customer investigations and complaints. CCW. - PowerPoint PPT PresentationTRANSCRIPT
CCW Access and Logon
CCW
• CCW is an online resource to help collaborate with other departments to more quickly resolve customers’ issues and complaints. CCW is a workflow tool that lets associates and supervisors open, route, and track existing customer investigations and complaints.
CCW
• From CCW, you can:– Open a route– Escalate its priority.– Change actions on escalated mail routes.– Review a borrower’s Service Level Quote (SLQ).– Track existing complaints.– Work a request.
• Next, you will learn how to log onto and out of CCW.
Logging onto LoadIcons
• To access CCW through LoadIcons, you must have access to the One Desk Application folder. Here is how you log onto LoadIcons before you access CCW:– 1. Click the One Desk Application folder on your desktop.– 2. Click the [Start] icon on your desktop and select All
Programs > Business Applications > LoadIcons 1.0.
• See the next slide for an example image
Logging onto LoadIcons
Logging onto LoadIcons
• The LoadIcons – Login box appears.• Next:– 3. Type your Load Icons user name in the [User
Name] field.– 4. Type your Load Icons password in the
[Password] field.
• See the next slide for an example image
Logging onto LoadIcons
• The Load Icons dialog box appears.
Logging onto LoadIcons
• 5. From the Load Icons dialog box, click [CS Phone].
• See the next slide for an example image.
Logging onto LoadIcons
Logging onto LoadIcons
• The 80/20 CCW screen, the Messages of the Day box, and the Lending Portal Login box appear.
• See the next slide for an example image.
Logging onto LoadIcons
Logging onto LoadIcons
• After reading the Messages of the Day:• 6. Click [Cancel] to exit the message box.• See the next slide for an example image.
Logging onto LoadIcons
Logging onto Lending Portal - MSP
• In the [Lending Portal Login] box, take the following steps:
• 7. Type your username in the [Username] box.• 8. Type your password in the [Password] box.• 9. Click [Login].• See the next slide for an example image.
Logging onto Lending Portal - MSP
Logging out of CCW
• To exit CCW, click Applications > Exit, or click the [Exit] button on the 80/20 window and the Inbox.