-Thomas Watson.

-Peter Drucker

1. 2.

(SMART)

(Specific)

(Measurable)

(Assignable)

(Realistic)

(Time-related)

(portfolio analysis, Boston Consulting Group Modal).

1. 2. 3. 4. 5. 6. 7.

8. 9. 10.11.12.

1.

1. 2. 3. 4.

5. 6.

2

P(Plan):()

D(Do)C(Check)A(Action)

A PC D

3 BenchmarkingAderson & Pettersen1996APQC

3.3.3 (critical success factors , CSF)

()

4.(Quality Functional Deployment: QFD) (Alko,1990)

5.

1. 2. 3. 4.

1.

2.

3.

4.

5.

6.

7.

2-5 2009