ccc executive briefing: prt efficiency - turbo charging commercial and compliance effectiveness
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CCC Executive Briefing: PRT Efficiency - Turbo Charging Commercial and Compliance EffectivenessTRANSCRIPT
PRT Efficiency: Turbo-Charging Commercial and
Compliance Effectiveness
Benchmark Data Demonstrate PRT Impact on BusinessBenchmark Data Demonstrate PRT Impact on Business
3 Quantitative Conference Surveys
2010: FDLI – Oct; CBI – June; DIA – May
2 Podium Presentations2013: Compliance Congress – Jan; DIA – Feb
5,000 +Certification Test Scores
Center for Communication Compliance (CCC)Developed by former FDA officials (‘08-’12)
CIA and Warning Letter Analysis Input from industry experts
A Collaborative PRT Quantifiably Impacts Company Success
A Collaborative PRT Quantifiably Impacts Company Success
3
Reduce Waste
Deliver Metrics
Drive Collaboration
Create environment that protects AND grows the business
Reduce Risk(Compliance Effectiveness)
Increase Sales(Commercial Effectiveness)
Serving Patients and Public Health
Healthy Tension
A Collaborative PRT Quantifiably Fosters Healthy Tension
External ForcesRegulatory/Legal Risks•Known•Evolving•Emerging
Internal Forces
Key to Look Inside at What Makes Company VulnerableKey to Look Inside at What Makes Company Vulnerable
1. Rewrites2. Schism3. Relevance
• Reduce Waste• Create Metrics• Increase
Collaboration
The Cost of Knowledge and Process Gaps In the Millions The Cost of Knowledge and Process Gaps In the Millions
- Regulatory Knowledge Gaps
- Promotional Review Process Gaps
Intense Compliance Oversight
Promotional Review Rigor
$2M+
Hidden Vulnerability #1: Regulatory Knowledge GapsHidden Vulnerability #1: Regulatory Knowledge Gaps
40 hours lost monthly by Regulatory due to rewrites of promotional materials submitted by promotional agencies without proven acumen
More than 25% of one person’s time is lost to rewrites
● Doesn’t include time lost by Legal, Medical, Compliance or Marketing forced to handle rewrites
15 people combined from these functions =
$1 MM waste annually
Agencies spend $100K - $150K annuallyon rewrites of own noncompliant materials
Hidden Vulnerability #1: Regulatory Knowledge Gaps (con’t)
Hidden Vulnerability #1: Regulatory Knowledge Gaps (con’t)
● Based on the number of agencies, this can cost up to $1MM/brand or more annually
●Doesn’t factor in regular agency fees for material/campaign development
Why so much waste…
●Marketing and agency professionals (even senior executives) are not knowledgeable about basic regulations
● Communicating risk, reminder/disease state awareness ads, spokespeople
Vulnerability #1: Regulatory Knowledge Gaps (cont.)Vulnerability #1: Regulatory Knowledge Gaps (cont.)
● Marketing/agencies disagree with Regulatory on how to implement key initiatives within compliance● Digital and PR (media tours, releases)
● Promotional education (speaker’s bureaus, slide kits)
● Ad Boards
Brand Brand PlanningPlanningBrand Brand PlanningPlanning
Concept Concept ExecutionExecutionConcept Concept ExecutionExecution
PRCPRCPRCPRC
No opportunity to filter out
non-negotiable,
noncompliant elements
BEFORE submission
RevisionsRevisionsRevisionsRevisions Tactical Tactical ExecutionExecutionTactical Tactical ExecutionExecution
Rewrites increase
Slower output
Vulnerability #2: Agencies (& Marketing) Need Pre-ReviewVulnerability #2: Agencies (& Marketing) Need Pre-Review
Vulnerability #2: Not Every Reviewers is Seasoned (e.g., New Hires)Vulnerability #2: Not Every Reviewers is Seasoned (e.g., New Hires)
● Dozen plus review parameters can determine if piece is compliant (200+ queries = core)
● Review comprehensiveness/efficiency easily derailed:
■Typically go line-by-line during in-person review
meetings – would benefit from a “Heat map” to prioritize disagreements
■Spend time looking for government documents to prove their point – would benefit from easier access
■Experience redundancy/duplication of comments – would benefit tools that help reviewers “swim in own lane” without silos
■Level of review experience – new hire, junior
1. Leadership and commitment by senior management
2. Alignment between promotional regulatory compliance and marketing communications
3. Monitoring and auditing
4. Enterprise risk management
5. Disciplinary programs and corrective action protocols
Alignment Sustains Competitive Advantage in Compliant Culture
Alignment Sustains Competitive Advantage in Compliant Culture
Myths/Misconceptions Affecting Collaboration
Examples of Misaligned Beliefs
Compliance thinks: Commercial thinks:
On goals and objectives
They don’t understand the implications of non-compliant materials
They doesn’t understand that my sales forecast is going to be really difficult for me to achieve this year
On being under pressure
I can be held personally responsible if we get in trouble, which can result in fines or even jail time
I’ll get a bad review and no promotion if I don’t make my numbers
On adequate information
Some claims/promotional themes are simply not negotiable as they are emphatically violative
We are at a disadvantage when competitors promote in ways that we’re not allowed
On communication
They think I can always give them an instant answer
They say no before they even listen to the idea
On moving forward
We seem to have the same conversation over and over
They don't give me alternatives
Increase marketing budget X% by converting wasted agency fees to production of more promotional materials
PRT Can Prove Its Value to Business With MetricsPRT Can Prove Its Value to Business With Metrics
Increase # of promotional campaigns/materials approved by team X% without compromising review comprehensiveness
Brand Brand PlanningPlanningBrand Brand PlanningPlanning
Concept Concept ExecutionExecutionConcept Concept ExecutionExecution
PRCPRCPRCPRC
Filter out non-negotiable,
noncompliant elements BEFORE
submission
RevisionsRevisionsRevisionsRevisions Tactical Tactical ExecutionExecutionTactical Tactical ExecutionExecution
Rewrites minimized
Faster output
Reduce Number of Non-Compliant Materials From Entering SystemReduce Number of Non-Compliant Materials From Entering System
Effective Collaboration is CrucialEffective Collaboration is Crucial
Needed to createenduring cultural change
Key for strategic thinking, listening, coaching, cross functional knowledge, softer skills
Critical to break down silos
Address root cause for collaboration challenges
The path forward requires a change in behaviors and attitude in order to successfully affect behaviors and cultures across functional boundaries to match the business objectives
Contact InformationContact Information
Ilyssa Levins, PresidentCenter for Communication Compliance (CCC)
[email protected]: 212-361-9868, f:212-980-3760
www.CommunicationCompliance.comwww.Twitter.com/ILatCCC