CCAARROOLLYYNN BB.. CCUUSSTTOOMMEERR 3817 Florida Avenue, Apt. 199 N. Charleston, SC 29405 843.365.3333 cbcustomer222@hotmail.com

Education PINE MANOR COLLEGE, Chestnut Hill, MA

Bachelor of Arts in Communications Concentration in Broadcasting

Minor in Marketing

Key Skills Marketing Campaign

Design

Project Management

Planning & Scheduling

Administrative

Support

Customer/Public

Relations

Announcing/Public

Speaking

Script Development/

Writing

Creating Press

Releases

Interviewing &

Recording

Training & Supervising

Relationship Building

Other Skills Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook) Typing, Data Input, Internet Research

HHIIGGHH--PPOOTTEENNTTIIAALL BBRROOAADDCCAASSTT PPRROOFFEESSSSIIOONNAALL Featuring Strengths in Marketing, Public Relations & Communications Proactive problem-solver and people person experienced in developing and maintaining effective relationships with co-workers, all levels of management, and clients of differing viewpoints and interests. Exceptional team-player and analyst capable of identifying and analyzing trends, researching a wide variety of business issues, and participating in the full cycle of business development.

Considerable supervisory and leadership experience. Outstanding interpersonal and communication skills—persuading, influencing, teaching, mentoring, and motivating.

Featured Achievements Broadcasting Industry

Bachelor’s degree included the following relevant coursework: Publishing Industry, Broadcast Industry, Television Production I and II, Persuasive Speaking, Art and Industrial Film, Writing Drama, and an Acting Class

Worked as an audio/camera operator, floor director, and director with TV show called Hobby Lobby.

Created a marketing campaign and broadcast script for a mock television show, including development of marketing concept and strategies, planning and implementing internal and external communication programs, writing press releases, and authoring a script for a TV show that spun out of the original market research.

Five months experience as the Disc Jockey (DJ) for the school radio station.

Business Administration

Collaborated with colleagues as part of a multi-disciplinary team for research institute; excelled in sharing knowledge and mentoring/encouraging development of people of all ages, cultures and backgrounds.

Served as central point of contact for internal and external customers via telephone, email and in-person visits; utilized logic and methodical problem-solving skills to identify appropriate resolutions.

Ensured operational compliance with established standards of performance and quality; discharged follow-up responsibilities exercising sound judgment in the application of policies and procedures.

Relevant Experience THRESHOLD REPETORY

THEATRE

Production Assistant, 2012

Assisted backstage, organized props and costumes, performed scenic transitions, and acted on stage.

CHARLESTON STAGE Technical Theatre Design Volunteer, 2011 Assisted in the creation of theatrical props.

INCLUSION RESEARCH INSTITUTE

Youth Organizer, 2005 – 2007 Planned and coordinated activities and furnished vocational

information.

PINE MANOR COLLEGE Media Relations Intern, 2001 Drafted press releases and provided admin support.

Details of Additional Business Experience Available Willing to Travel, References Upon Request

Example: Professional Level

DEREK M. CUSTOMER 5001 Essex Drive Summerville, South Carolina 29483

(843) 367-111 Email: dmcustomer4217@aol.com

QUALIFICATIONS

Highly self-motivated Sports Management Professional who interned with the Charlotte Bobcats. Assisted during training camp and gained experience in diagramming plays, clipping, and editing film.

Attended the Georgia Southern Sport Management Conference, 2016

Participated in trials processes with Queen’s University of Charlotte and The Italian Red Dogs, a professional exhibition team.

Played basketball since the age of three; participated in high school basketball; And assisted in coaching at the one-on-one level.

Education

THE UNIVERSITY OF TAMPA, Tampa, FL BS in Sports Management, Jan. 2017

Founding father of a Sigma Phi Epsilon chapter and Vice President of Member Development. Used Leadership skills to maintain attendance, growth, and implement the principles of sound mind-

sound body. Also wrote for school paper.

Related Experience

CHARLOTTE BOBCATS Intern – Basketball Operations, 2016 – 2017

Utilized vital communications and troubleshooting skills to adapt to job changes requiring constant preparation and organization.

Assisted all activities during training camp in Wilmington, NC. Entered scouting reports of opponents to be presented to the coaching staff for game plans. Used programs for recording the scouting of prospects for draft. Used XOS for diagramming plays, clipping, and editing film. Created Excel spreadsheets for various reports for presentation. Assisted in the move from the training facility, old coliseum, and Basketball Operations Office to the new

Arena.

Other Experience

THE FINISH LINE Assistant Manager, 2015 – 2017

Performed store merchandising, customer service, loss prevention, hiring and training new employees, and people management.

Maintained highest individual weekly sales and achieved the highest level of repeat clients. Rapidly promoted to manager from sales associate. Hired and trained new staff including management. Learned market demands and sought product to satisfy.

Volunteer Experience

Habitat for Humanity Tampa Bay Convention and Visitors Bureau Hurricane Relief

References

Karl Hicks Assistant GM, Charlotte Bobcats (704) 688-8888 Mary-Beth Koetters Basketball Operations Assistant (704) 688-9999 Thomas Holst Bank Manager, BB&T (704) 277-1111

Example: Entry Level, New Graduate

NAME WITHHELD Address Withheld

Contact Information Withheld

ENVIRONMENTAL, HEALTH & SAFETY SERVICES DIRECTOR / OPERATIONS MANAGER

Offering 20+ years of leadership experience, achieving long-running record of success in EHS program development, implementation, and modification within small, mid-size, and large organizations. Earned MS Degree and CHMM /

CSS Certifications; approved by Board to complete CSP Certification.

Accomplished manager, executive, and leader with advanced skills in EHS program functions. Proven results in creating strategic/ tactical operating plans for environmental, safety, and productivity improvements. Skilled in training, mentoring, and leading cross-functional teams in reaching and surpassing goals. Able to manage all cycles of short-term, long-range, and complex projects, from needs analysis to close-out. Highly transferable operational background.

Core Skill Areas:

Strategic Planning & Execution

Budget Development & Administration

Policy & Procedure Design/Implementation

Team Building, Mentoring & Leadership

Corporate and Government Compliance Goals

Plant Reengineering & Decommissioning

Hazardous Waste Emergency Cleanup

Safety & Quality Assurance Standards

SELECTED SUMMARY OF ACHIEVEMENTS:

$6.8 Million CERCLA Superfund Site Cleanup Development of Compliance Program Leading to 90% Reduction in Non-Compliance State-of-the-Art Laboratory Construction for Environmental Waste Control at 75% Savings 92% Reduction in Hazardous Waste Generation for Major Facilities of Great Lakes Gas 60% Revenue Increase within Huron Consultants

Decommissioning of 140 Year-Old Plant for Eagle Ottawa Leather

Professional Experience

NAME OF COMPANY WITHHELD – 2006-Present Manager / Global Environmental Engineer Create and launch global environmental programs across 14 facilities worldwide, supervising team of 14 EHS managers and planning overall strategy for programs and the department as a whole. Conduct global EHS audits to ensure compliance with corporate and government regulations. Modify and certify ISO 14001 EMS programs, create sustainability programs, and direct superfund cleanup site projects that include long-term, complex remedial activities. Manage new review/approval process for restricted substance, end-of-life-system, chemical, IMDS, and environmental compliance.

Selected Highlights: Led decommissioning of 140 year-old leather tannery and waste water treatment plant, including equipment, tanks,

sumps, drain, and building decontamination. Designed new storm water management system, environmental assessment, and remedial action planning, achieving goals 30% under budget.

Collaborated within cross-functional team to develop and implement marketing strategy for promoting environmental accomplishments, leading to improved awareness in the community and enhanced company image.

Contributed to 20% improvement in audit scores by establishing compliance programs and training workshops/ sessions for team members. Maintain high level of compliance with EHS regulations.

Secured Title V Operating Permits for 13 natural gas transmission/compression facilities, negotiating for operational flexibility conditions.

(Continued)

NAME WITHHELD

Resume – Page 2 / Contact Information Withheld

NAME OF COMPANY WITHHELD – 2005-2006 Manager, Environmental Health & Safety Compliance Group In charge of developing and implementing Environmental Health and Safety (EHS) programs, training and managing cross-functional Compliance Group. Conducted EHS compliance assessments, developed and audited ISO 14001 and OHSAS 18001 programs, implemented various EHS training initiatives (e.g. First Aid/CPR, Hazwoper), and upheld safety assurance, emergency action, waste management, and hazard assessment objectives. Created business development plan. Selected Highlights: Contributed to 60% increase in Compliance Group revenues through efforts in strategic planning, program execution,

and team leadership. Used government grant monies to create comprehensive safety/environmental program. Worked closely with clients on safety audits, program development, and staff training, leading to prestigious

MiOSHA SHARP award for safety achievements. Created comprehensive Emergency Response Plan for community college, including fire/emergency evacuation

plan, Homeland Security terrorist response, flipchart guide, response flowcharts, and instructor/student programs.

NAME OF COMPANY WITHHELD – 1994-2004 Manager, Environmental Services Held full responsibility for functions within Environmental Services division of a gas pipeline company, managing team of 7 and $1.3 million annual budget. Designated as member of Crisis Management Team, as well as Implementation Manager for EPA Natural Gas Star program. Performed variety of activities that included annual audits for all facilities. Selected Highlights: Achieved 90% reduction in non-compliance and received award from State of Minnesota through authorship and

implementation of proactive Compliance Program, reversing prior lack of formalized compliance program. Wrote Environmental Compliance manual, including procedures to meet regulatory requirements.

Cut hazardous waste generation 92% for major, diverse group of 18 facilities across 3 states, with transportation of remaining waste to disposal companies at 40% under projected costs.

Saved $150,000 annually by reorganizing staff responsibilities to reduce use of external consultants; built and directed top-performing environmental team in consistently meeting and exceeding goals/expectations.

Served as Project Manager for successful venting release contamination cleanup, investigation/remedial action for contaminated groundwater, and asbestos inspection/abatement project at 13 compressor stations.

Education & Training

Master of Science in Chemical Engineering/Hazardous Waste Management NAME OF COLLEGE WITHHELD, Detroit, MI

Bachelor of Science in Pre-Med and Science NAME OF COLLEGE WITHHELD, Youngstown, OH

Certifications Certified Hazardous Material Manager, Masters Level, ACHMM

Certified Safety Specialist, World Safety Organization Industrial Wastewater Treatment Plant Operator, MDEQ

Storm Water Operator, MDEQ

Website Example: Senior Manager

John Q. Executive 1500 Frontpoint Court Mount Pleasant, SC 29466 843.991.0224 C johnqexecutive@bellsouth.net

Top-Producing Sales & Marketing Manager

Results-driven senior manager combining vision and drive to capitalize on market trends, build agent-driven sales, and recruit, mentor and develop a top-notch sales staff of over 1,000. Excelled in cultivating high-value opportunities and generating double-digit sales growth within traditional and new economy markets. Powerful public speaker known for ability to captivate and obtain the buy-in of small and large audiences (from 10 to 250).

Professional Experience

INSURANCE COMPANY, 1992 – 2017

STATE SALES COORDINATOR, South Carolina (2003 – 2017) Challenge: Having displayed a level of performance that was one of the best in the company, promoted to turnaround the distressed eastern part of South Carolina (state with the second worst economy in the nation). Swiftly achieved 17% shift, bringing territory from a negative 3% to a positive 14% growth. Earned management responsibility for the rest of the state and charged with rebuilding the western portion of the state, as well.

Reorganized key management positions through promotions and demotions of Regional Sales Coordinators and District Sales Coordinators.

Pioneered statewide sales contests/incentives to revitalize sales.

Created and instituted improvements to the State Training Program.

Grew sales force to over 1,000 agents in addition to 2 training coordinators and 3 office staff.

Year Revenues Situation and Actions Results

2012 $17.6 MM Turned around 3% negative to 14% growth Achieved 17% growth shift

2013 $19.5 MM Assumed responsibility for rest of State Gross Sales Up 10.8%

2014 $19.7 MM Training improvements began to show results Gross Sales Up 1%

2015 $20.6 MM Gained momentum despite struggling economy Gross Sales Up 4.6%

2016 $16.5 MM Recession in full swing—only statistic that was not up was gross sales

Premiums up 25%—gained 480 new recruits

REGIONAL SALES COORDINATOR, Winston-Salem, NC/Greensboro, NC (1992 – 2003) Recruited new associates; developed, implemented, and executed regional strategic plans; promoted and demoted District Sales Coordinators; assisted with new recruit training; and developed relationships with large accounts.

Drove Revenues from $1.0 Million in 1992 to $5.8 Million in 2003

Education Bachelor of Business Administration, Campbell University

Example: Executive/Senior Manager

0

1

2

3

4

5

6

1992 - 1994 1995 - 1997 1998 - 2000 2001 - 2003

Marketing Strategy:

Utilized quantitative measurement of

manpower development and the Marketing Information Planning System (MIPS) to identify counties with smaller per-capita in-force premiums to focus

recruitment efforts and develop marketing strategies to grow key areas.

Developed 100 independent agents and

14 District Sales Coordinators.

BARBARA CROSBY, NRCMA

10222 Ridge Road Summerville, SC 29483

bcrosby6363@yahoo.com 843.276.0004

Qualifications

A dedicated Certified Medical Assistant with broad experience within diverse healthcare environments including physician and family medical practice. An exceptional communicator and team-player known for dedication to providing premium patient care.

Key skills and core competencies include: Medical Office Management Drawing Blood Injections, Starting IVs

Medical Billing & Coding Taking EKGs Data Entry (84 WPM)

Medical Records Management Taking Patient Vital Signs Patient Scheduling & Charting

Technical skills: Audiogram Test, Whisper Test, Vision Test, Urinalysis Test, Pulmonary Function Test, Respirator Exam, Employment Exam, Disability Exam.

Education

Certified Medical Assistant (NAHP), Centura College, North Charleston, SC, 2012

NRCMA (Nationally Registered Certified Medical Assistant)

Hepatitis B Surface Ab, Quant Ex: 1/24/2011

Healthcare Provider, Issue: 11/8/2013, Ex: 11/2015

BLS, CPR Certified, AHA

ICDP/CPT Coding Certified

HIPPA/Medicare/Medicaid Certified

Related Experience

Medical Assistant, Griswold Home Care, Goose Creek, SC, Oct 2013 – Present

Provide nursing care to elderly patients in their own home; assist with bathing patients; administer medications and provide physical therapy in accordance with provider instructions. Perform primary duties as described above under “key skills and core competencies”.

Medical Technician, Magnolia of Summerville, Summerville, SC, Apr 2013 – Nov 2013

Performed monthly charting for 50 patients; assisted men and women with showers; took vital signs and gave injections; prepared incident reports and provided first aid care when necessary; and conducted house assists with physician. Performed full scope of RPT duties as described above.

Clinical Rotation, Carolina Center for Occupation & Health (CCOH), Summerville, SC, Dec 2011 – Jan 2012

Obtained and recorded medical history and occupational health history; set-up medical chart and performed related documentation; set-up examination room; drew blood, measured/recorded height and weight, and took vital signs; assisted physicians as needed; and coordinated laboratory requests.

Patient Access Representative, Summerville Medical Center, Summerville, SC, 2001 – 2003

Registered patients, entered demographic information, verified insurance coverage for ER and hospital admissions, and maintained patient medical records/surgery schedule lists. Was ICD9/CPT Certified.

“… I believe she possesses the personal qualities to meet and surpass the medical expectations of your medical

practice.” Carolyn Smart, Medical Instructor, Centura College

(Quote from letter of recommendation—additional recommendations and references provided upon request)

Example: Professional Level

Gerald (Jerry) J. Steward 108 Anise Avenue Summerville, SC 29485

973.448.8754 gerry_steward75@yahoo.com

HIGHLY-SKILLED DIESEL MECHANIC

Maintenance Manager Workforce Supervisor Technical Trainer Senior Technician

ASE Certifications: Master Medium/Heavy Truck Technician, Master Automobile Technician,

And Advanced Level Specialist

Versatile, goal-oriented professional with over 20 years’ experience in the operation, maintenance and repair of commercial trucks with diesel engines. Extensive leadership, management and business administration experience obtained through ownership of two businesses. Resourceful, highly energetic organizer of people, processes, projects, and events.

ASE Certification Tests: Engine Repair

Automatic Transmission/ Transaxle

Manual Drive Train & Axles

Brakes

Electrical/Electronic Systems

Heating & Air Conditioning

Engine Performance

Electronic Diesel Engine Diagnosis

Gasoline Engines

Preventive Maintenance &

Suspension & Steering

Drive Train

Diesel Engines

Service Consultant

Inspection

Safety & Quality Assurance

Professional Experience

Diesel Engine Repair & Maintenance

Determined vehicle condition by conducting inspections and diagnostic tests; identified work and damaged parts.

Maintained vehicles available for use by completing preventive maintenance schedules, installing component and part upgrades, controlling corrosion, and completing winterization procedures.

Removed, repaired, adjusted, overhauled, assembled, disassembled, and replaced major assemblies, sub-assemblies, components, parts, and systems such as power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, and hydraulics.

Performed machine tooling, silver-solder brazing, and welding (Mig, Tig, and Arc); operated lathes, drill presses and other machine shop equipment.

Made adjustments and alignments including bearing loads, gear tooth contact, valve mechanisms, governors, oil systems, control linkages, clutches, and traction units.

Technical Trainer

Prepared and conducted technical training programs related to diesel engine repair and mechanical maintenance; assessed training needs and certification requirements.

Prepared training material and classroom agenda; deployed training to targeted personnel; provided end-user training for client; and created instructor materials such as course outlines, background material, instructional materials, and training aids.

Continuously enhanced technical instructional delivery and presentation skills; ensured quality and consistency of course content throughout course life cycle; and implemented testing/evaluation.

Continued…

Gerald (Jerry) J. Steward

Resume Page

973.448.8754 jerry_steward75@yahoo.com

Professional Experience (Continued)

Repair Shop/Maintenance Management

Recruited, selected, oriented, assigned, scheduled, coached, counseled, and trained dump truck drivers and diesel engine mechanics; communicated job expectations; planned, monitored, appraised, and reviewed job performance; oversaw compensation actions; and established and enforced policies and procedures.

Achieved mechanical maintenance operational objectives through strategic plans and reviews; implemented production, efficiency, quality, and customer service standards; researched and resolved problems; completed quality control and safety audits; identified trends, determined systems operational improvements, and implemented change.

Met maintenance financial objectives by forecasting requirements, preparing annual budgets, developing and implementing cost control measures, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintained supplies/parts inventory by checking material stock to determine inventory levels; anticipated needed supplies and replacement parts; placed and expedited orders for material/parts; and reviewed and approved invoices for payment.

Maintained vehicles/equipment at peak operating performance by following operating instructions, troubleshooting breakdowns, performing preventive maintenance, and initiating major and minor repairs.

Employment History SNIFFEN TRUCKING, Andover, NJ

Head Mechanic, Co-Owner, 2000 – 2016

Maintained, troubleshot, and repaired 10 tri-axle Mack dump trucks used for excavation and site preparation.

Installed and fabricated Bideau dump bodies. Ordered parts and maintained inventory.

JERRY’S TRUCK REPAIR, Netcong, NJ

Head Mechanic, 1996 – 2000

Repaired and maintained heavy trucks and equipment including Mack, Peterbilt, Kenworth, and Navistar.

Serviced main account, SMA Raza, consisting of 15 Peterbilt tractors and dump trailers. Oversaw a New Jersey

inspection station, performed billing and managed accounts receivable, and maintained parts inventory.

Education

ASE Certification, 1996 – Present

Master Truck Technician (Gas & Diesel) Master Auto Technician

Basic Gas Tungsten Arc-Tig, Trident Technical College, 2012 Dorchester County Adult Education, 2012: Intro to Computers, Internet and Email, Microsoft Word,

Microsoft Excel, and Microsoft PowerPoint

ASE Technical Certifications & Training, 1996 – Present (Ongoing) MACS Air Conditioning Certification, 1996

Example: Professional Level