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  • 8/9/2019 CC-RRKM

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    ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF

    09/09 Grayed out Key Measurements not yet available . 1

    ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

    RESOURCE/

    SUPPORT

    ProductionCrew and Job

    Management

    Perform productionprocesses per

    Work Order

    Daily Perform allservices specified

    on work order

    Customers receivequality service in a

    timely manner

    Completed WorkOrders

    ProductionManuals

    TrainERe-Learnings

    Comply with safetypractices

    Daily Avoid injury andcomply with safetyregulations

    Injuries areavoided and safetyregulations arefollowed

    # of WorkersComp claims

    Illness and InjuryPrevention Report

    Accident Report

    Safety Manual

    RespiratorProtectionProgram

    MSDSs

    PersonnelManual

    SuperviseProductionTechnicians

    Daily Tasks and servicequality aremonitored

    Efficient, qualityjob performance

    Certificates ofSatisfaction

    Completed WorkOrders

    ProductionTraining SystemManual

    Your LocalTraining

    ExecutiveManagementManual Chs. 1,2

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    ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF

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    ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

    RESOURCE/

    SUPPORT

    Job-sitemanagement

    Daily Coordinateproduction taskson-site

    Timely andefficient production

    Contact/Job Diary ProductionTraining SystemManual

    Coach and trainProductionTechnicians

    On-going Ensure techniciansare properlytrained

    Technicians havenecessary jobskills

    TrainingChecklists

    Certifications

    Certificates ofSatisfaction

    ProductionTraining SystemManual

    TrainERe-Learnings

    Your LocalTraining

    ECTP Manuals

    Job filedocumentation

    Daily Ensure job qualityand completedocumentation

    Timely billing andcollecting

    A/R report

    Average jobcompletion tobilling period

    ProductionTraining SystemManual

    OfficeProceduresManual Ch. 10

    Bulletins:#3110F and#3106D

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    ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF

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    ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

    RESOURCE/

    SUPPORT

    CustomerService

    Monitor,communicate, andrespond to

    customer needs

    Daily Maintaincommunication,address customer

    needs, and resolveconcerns

    Satisfiedcustomers

    Concerns areresolved

    Certificates ofSatisfaction

    Contact/Job Diary

    Complaintresolution log

    TrainERe-Learnings

    ProductionTraining SystemManual

    Job SiteAppearance

    Leave job site witha clean, orderlyappearance

    Daily Shows respect forcustomers homeand property

    Satisfiedcustomers

    ComplaintResolution Log

    Certificates of

    Satisfaction

    N/A

    Communication Communicateexpectations toTechnicians

    On-going Ensureprofessionalconduct in amanner that issupportive of thegrowth anddevelopment ofthe technician

    Professionalconduct on jobsites

    Contact/Job Diary ProductionTraining SystemManual

    Communicate withProductionManager/Estimator

    Daily Keep ProductionManager informedof job progressand issues

    Jobs arecompleted on timeand all issues areresolved quickly

    Contact/Job Diary N/A

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    ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF

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    ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

    RESOURCE/

    SUPPORT

    Communicate withOffice Staff

    Daily Keep officeinformed of jobprogress and

    issues

    All information ona job is kept up todate

    Contact/Job Diary N/A

    Maintenanceand Equipment

    Repair

    Perform preventivemaintenance on

    vehicles andequipment andreport on allnonoperationalequipment

    On-going Maintain vehiclesand equipment in

    excellentoperationalcondition

    Equipment andvehicles are

    operational forjobs

    Equipment andvehicles maintainprofessionalappearance andlasts longer

    Equipment andVehicle

    MaintenanceChecklist

    EquipmentTraining and

    ReferenceGuide

    EquipmentOperatingManuals

    ConventionProductUpdates

    ExpenseControl, AssetManagement,andAccountability

    Expense Control On-going Control productionexpenses Production costsare maintained atestablished rate

    Production laborrate

    WIP

    Production

    ExecutiveManagementManual Chs. 7,8

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    ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF

    09/09 Grayed out Key Measurements not yet available . 5

    ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT

    RESOURCE/

    SUPPORT

    ExpenseVariance Report

    Job ComplianceWorksheet

    Asset Management On-going Protect and utilizeequipment and

    materials

    Franchise propertyis utilized

    efficiently andeffectively

    Return on Asset EquipmentTraining and

    ReferenceGuide

    EquipmentOperatingManuals

    ConventionProductUpdates