cc-rrkm
TRANSCRIPT
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8/9/2019 CC-RRKM
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ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT
RESOURCE/
SUPPORT
ProductionCrew and Job
Management
Perform productionprocesses per
Work Order
Daily Perform allservices specified
on work order
Customers receivequality service in a
timely manner
Completed WorkOrders
ProductionManuals
TrainERe-Learnings
Comply with safetypractices
Daily Avoid injury andcomply with safetyregulations
Injuries areavoided and safetyregulations arefollowed
# of WorkersComp claims
Illness and InjuryPrevention Report
Accident Report
Safety Manual
RespiratorProtectionProgram
MSDSs
PersonnelManual
SuperviseProductionTechnicians
Daily Tasks and servicequality aremonitored
Efficient, qualityjob performance
Certificates ofSatisfaction
Completed WorkOrders
ProductionTraining SystemManual
Your LocalTraining
ExecutiveManagementManual Chs. 1,2
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8/9/2019 CC-RRKM
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ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT
RESOURCE/
SUPPORT
Job-sitemanagement
Daily Coordinateproduction taskson-site
Timely andefficient production
Contact/Job Diary ProductionTraining SystemManual
Coach and trainProductionTechnicians
On-going Ensure techniciansare properlytrained
Technicians havenecessary jobskills
TrainingChecklists
Certifications
Certificates ofSatisfaction
ProductionTraining SystemManual
TrainERe-Learnings
Your LocalTraining
ECTP Manuals
Job filedocumentation
Daily Ensure job qualityand completedocumentation
Timely billing andcollecting
A/R report
Average jobcompletion tobilling period
ProductionTraining SystemManual
OfficeProceduresManual Ch. 10
Bulletins:#3110F and#3106D
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8/9/2019 CC-RRKM
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ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT
RESOURCE/
SUPPORT
CustomerService
Monitor,communicate, andrespond to
customer needs
Daily Maintaincommunication,address customer
needs, and resolveconcerns
Satisfiedcustomers
Concerns areresolved
Certificates ofSatisfaction
Contact/Job Diary
Complaintresolution log
TrainERe-Learnings
ProductionTraining SystemManual
Job SiteAppearance
Leave job site witha clean, orderlyappearance
Daily Shows respect forcustomers homeand property
Satisfiedcustomers
ComplaintResolution Log
Certificates of
Satisfaction
N/A
Communication Communicateexpectations toTechnicians
On-going Ensureprofessionalconduct in amanner that issupportive of thegrowth anddevelopment ofthe technician
Professionalconduct on jobsites
Contact/Job Diary ProductionTraining SystemManual
Communicate withProductionManager/Estimator
Daily Keep ProductionManager informedof job progressand issues
Jobs arecompleted on timeand all issues areresolved quickly
Contact/Job Diary N/A
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8/9/2019 CC-RRKM
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ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT
RESOURCE/
SUPPORT
Communicate withOffice Staff
Daily Keep officeinformed of jobprogress and
issues
All information ona job is kept up todate
Contact/Job Diary N/A
Maintenanceand Equipment
Repair
Perform preventivemaintenance on
vehicles andequipment andreport on allnonoperationalequipment
On-going Maintain vehiclesand equipment in
excellentoperationalcondition
Equipment andvehicles are
operational forjobs
Equipment andvehicles maintainprofessionalappearance andlasts longer
Equipment andVehicle
MaintenanceChecklist
EquipmentTraining and
ReferenceGuide
EquipmentOperatingManuals
ConventionProductUpdates
ExpenseControl, AssetManagement,andAccountability
Expense Control On-going Control productionexpenses Production costsare maintained atestablished rate
Production laborrate
WIP
Production
ExecutiveManagementManual Chs. 7,8
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8/9/2019 CC-RRKM
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ROLES AND RESPONSIBILITIES - PRODUCTION CREW CHIEF
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ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEYMEASUREMENT
RESOURCE/
SUPPORT
ExpenseVariance Report
Job ComplianceWorksheet
Asset Management On-going Protect and utilizeequipment and
materials
Franchise propertyis utilized
efficiently andeffectively
Return on Asset EquipmentTraining and
ReferenceGuide
EquipmentOperatingManuals
ConventionProductUpdates