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English by telephone « Live Online »

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Page 1: Catherine 1 04

English by telephone

« Live Online »

Page 2: Catherine 1 04

Can you put the quotations together?

‘I’ll discuss it with you’, she said, in a voice…

Anyone who has been to an English public school…

Consultants are people who…

No man can lose…

Nothing that is worth knowing…

…borrow your watch and tell you what time it is, then walk off with

your watch.

…can be taught.

…that could have been used to defrost her

refrigerator.

…what he never had.

…will feel comparatively at home

in prison.

Page 3: Catherine 1 04

Revising relatives

Page 4: Catherine 1 04

Revising relatives

Page 5: Catherine 1 04

Listen to this phone call and note down the missing information:

Page 6: Catherine 1 04

Listen to this phone call and note down the missing information:

Page 7: Catherine 1 04

Role play: phone conversation.

Answer the phone. Say who you are.

Say who you are. Ask to speak to Mrs Watson.Say she’s not available. Offer to take a

message. Ask when she’s available.

Not till Monday. Offer to take a message.

Say when you’d like her to call you back.

Ask for the caller’s number and extension.

Give your number and extension.

Ask the caller to spell his/her name.Spell your name and company name.

Check that you have all the information down correctly.

Listen carefully, correct any mistakes, say goodbye.