CATHARINE LINDSAYLas Vegas, NV 89108 (702) 401-4939

clindsay4939@gmail.com

Overview

• Project management professional with more than 20 years’ experience implementing and maintaining compensation plans and programs

• Proficient in data mining and analytical reporting; able to identify data trends and make accurate forecasts

• Recognized for managing multi-location teams that exceed project goals• Consistently develops and maintains strong working relationships across all organizational levels• Demonstrated ability to develop and implement new policies and procedures • Strong written and oral communication skills specializing in the creation of user guides and

training materials

Technical skills: Microsoft Office (Access, Excel, Power Point, and Word); proprietary data mining, sales, compliance and performance management software

Experience

CENTURYLINK (and acquired companies), Las Vegas, NV (1987 – 2015)National Sales Compensation Analyst, 2005 – 2015Managed reporting and hierarchy updates for consumer and business organizations.

• Selected to be the project manager for Customer Satisfaction Survey; Collaborated with vendor and onsite personnel to ensure results were accurate and available on schedule.

• Organized data for internal reporting systems to:o develop training materials and conduct training for field contracts.o monitor and streamline processes for data submissions.o support field contacts to validate and resolve data table issues.

• Prepared monthly, quarterly and year-end short term incentive payouts. • Supervised 45 call center data specialists across 16 locations as they completed employee data

table trouble-shooting• Received the 2015 Nevada Pride award for contributions to charitable outreach and “fun stuff”

coordinator. Regional Project Analyst, 1998 – 2004Managed a team of 10 business analysts. Liaised between western region call centers and national team for compensation, monthly performance reporting and system modifications.

• Served as a prototype for the newly developed regional project analyst position.• Developed and enhance compensation systems.• Created user guides; prepared and conducted training for data reporting system teams.• Collected data, calculated trends, made forecasts, and prepared recommendations and corrective

action plans to senior management.• Co-ordinated sales performance policy documentation and application.• Received the 2001 Most Valuable Player award for contributions toward the development and

deployment of a new dashboard compensation system.• Selected to receive the 1998 President Club award for developing a relationship filter to capture

sales results during conversion to national software.

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Experience (continued)

Nevada Sales Support and Accounting Administrator, 1991 – 1997Developed and maintained sales and revenue reports.

• Extracted and processed system information for daily, monthly and yearly gross income reporting.

• Recorded performance histories for sales employees.Business Office Sales Support, 1987 – 1990Processed customer service orders and performed data entry.

• Received the 1989 Co-Worker of the Year award for contributions to department morale.

Professional Development

Certifications:• Dedicated Community Association Leader; completed training in finance, reserves, community

development, rules and regulations, and project development.Company-sponsored training:

• Management skills o Promised Based Management, Problem Solving o Decision Making Tools and Techniques o Monitoring and Evaluating Business Initiatives o Receiving Feedback and Criticismo Persuasive Communication

• Supervisor and team lead trainingo Crucial Conversations o Performance Coachingo WOW Team Challengeso Leading Change through Feedback

• Microsoft Office o Accesso Excelo Power Pointo Word

AffiliationsWestchester Manor Homeowner Association Board of Directors, past presidentCommunity Association Institute of NevadaPublished articles in Nevada Community MagazineNational Association of Professional Women