casualty claims - aspen · casualty claims broker reference guide from construction and products...
TRANSCRIPT
CASUALTY CLAIMS
BROKER REFERENCE GUIDE
From construction and products manufacturing to hospitality and real estate, we create flexible, customized solutions that aim to deliver to Aspen’s insureds the benefit of our expertise and customer service. We aim to build long-term customer relationships that provide continued value. Our dedicated and highly experienced claims professionals provide risk management feedback to our broker partners and insureds.
CLAIMS HANDLING PHILOSOPHY• Designated areas of expertise to accommodate the full spectrum
of Casualty risks
• Dedicated claims handlers assigned to accounts, where appropriate
• Reporting structures facilitate management oversight and escalation of claims
• Claims professionals analyze applicable claims or loss data and partner with insureds to offer insightful feedback that might contribute to reduction of risk
UNDERWRITING SUPPORT• Claims partners with Underwriting in the construction and
applicability of policy forms and language in order to minimize the incidence of any disconnect between the manner in which the account performs following the receipt of a claim from when the account was written.
• Claims partners with Underwriting and, by extension, with the broker and insured to review a potential insured to devise a holistic approach to the resolution of any perceived challenges.
• Early warning reports, as well as close and frequent interaction with Underwriting, ensures that all parties are well informed of any potential exposures or perceived risks as early in the process as possible.
LOSS CONTROL• Risk Assessment: Individual risk consultation, class of risk
evaluation, current issues evaluation and research
• Vendor management: Assure the proper balance of in-house risk engineering capability and outsourced capability – formal vendor quality management program
• Regulatory compliance: Assure compliance with regulations in states that mandate loss control services – develop formal compliance procedures for state approval
WHY ASPEN?• Expertise: We are proud of the expertise and deep knowledge of
our underwriters and claims teams. We empower our Business Line leaders, who are also Chief Underwriting Officers, for their specific lines.
• Integrated Underwriting & Claims Structure: Both our claims & underwriting teams collaborate on policy forms, proactively determining the right coverage and identifying claims-management measures; the teams are co-located.
• Creative, Customized Solutions: Our appetite to handle the complex risk needs of clients is based upon our ability to tailor customized solutions to address those risks.
• Select Distribution Network: Our specialty insurance products & customized solutions are an ideal fit for a limited distribution network; aligning with distribution partners in this way allows for best-in-class client support.
aspen-insurance.comAtlanta | Boston | Chicago | Houston | Jersey City | Miami | New York | Pasadena | Rocky Hill | San Francisco
CONTACT USStephen G. PerrellaSenior Vice PresidentCasualty ClaimsT: +1 646 502 1038M: +1 646 457 8584E: [email protected]
Michael T. UzenskiVice PresidentCasualty Claims, Coverage CoordinatorT: +1 646 502 1073M: +1 917 670 5232E: [email protected]
Ann McEnteeAssistant Vice President, T: +1 617 532 7389 M: +1 617 818 4019E: [email protected]
Troy BickerstaffAssistant Vice President and Loss Control ManagerT: +1 646 502 1082 M: +1 832 707 3789E: [email protected]
Gregory IronsAssistant Vice PresidentT: +1 617 532 7838 M: +1 617 259 9903E: [email protected]
Marvin RobalinoSenior Casualty Claims HandlerT: +1 646 289 4931M: +1 917 565 3016E: [email protected]
Andrea ArrudaSenior Casualty Claims HandlerT: +1 617 532 7396M: +1 857 241 7758E: [email protected]
John D’AmicoSenior Casualty Claims HandlerT: +1 617 532 7812M: +1 617 512 7378E: [email protected]
The information contained herein is for informational purposes only. Coverage may not be available in all jurisdictions and is subject to actual policy language. No representation is made with respect to coverage in any specific fact situation or circumstance. All products are written by insurance company affiliates of Aspen U.S. Holdings, Inc. Coverage may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds.
aspen-insurance.comAtlanta | Boston | Chicago | Houston | Jersey City | Miami | New York | Pasadena | Rocky Hill | San Francisco