casecracker ondemand setup manual...march 2015 • page 2 © 2015 cardinal peak technologies, llc 1...

© 2014 Cardinal Peak, LLC

CaseCracker OnDemand Setup Manual

For version 4.2 of CaseCracker Interview Management System; last revised March 2015

Table of Contents

1 Introduction ......................................................................................................................................... 2

1.1 Supported Operating Systems ....................................................................................................... 2

1.2 Maximum Number of Users per Platform .................................................................................... 2

2 Enabling the OnDemand Service (for the Administrator) .............................................................. 3

2.1 Testing the OnDemand Connection .............................................................................................. 3

3 Installing the Digital Certificate (All Users) ..................................................................................... 5

3.1 Instructions for Windows Vista and Windows 7 Users ................................................................ 5

3.2 Instructions for Windows 8 Users ............................................................................................... 10

4 Logging in OnDemand (All Users) .................................................................................................. 17

4.1 Installing the VLC plugin (one time only) .................................................................................. 18

4.2 Using the OnDemand Interface ................................................................................................... 20

March 2015 •

© 2015 Cardinal Peak Technologies, LLC

1 Introduction

This memo outlines the setup procedure for enabling OnDemand as well as an overview of the

OnDemand User Interface along with other pertinent information on the feature. The setup portion of this

document is only necessary for the first time OnDemand is used on a particular PC. However, this setup

must take place on each Windows PC where the OnDemand viewing of CaseCracker interviews is

desired. The Windows PC must have the latest Windows Updates installed prior to enabling this feature.

1.1 Supported Operating Systems

OnDemand is supported in 3 different operating systems: Vista, Windows 7, and Windows 8. The table

below lists the combinations of browsers and operating systems supported:

Operating System Supported Web Browsers

Vista Internet Explorer 9

Windows 7 Internet Explorer 9, 10, and 11

Windows 8 Internet Explorer 10 and 11

1.2 Maximum Number of Users per Platform

The following table lists the maximum number* of simultaneous OnDemand video streaming connections

supported in each system:

Platform Type If CaseCraker is not recording If CaseCraker is recording

Precision T3600 5 3

Precision T3500 5 0

Optiplex 7010 5 3

Optiplex 790 5 3

* Note that although many users can be logged in OnDemand at the time, only a maximum number of those users can be playing

a session at the same time. If the number of users currently playing a session reaches the server’s maximum, no other user is

permitted to play a session until this number drops back below the maximum value (i.e. first-come, first-serve).

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2 Enabling the OnDemand Service (for the Administrator)

Before users can access OnDemand from their remote PCs the Administrator must enable the OnDemand

service in the desired CaseCracker unit(s).

In CaseCracker, log in as an administrator and go to Tools > Setup and select the Live Streaming tab.

Ensure that the “Enable streaming of live interviews over the network” box is checked and click “OK”.

You must log out, then back in again, then at this point OnDemand is enabled. This will allow users to

remotely view any live and previously recorded sessions.

At any time the Administrator may return to this screen and disable OnDemand by unchecking the

checkbox.

2.1 Testing the OnDemand Connection

In order for users to connect to the CaseCracker unit(s), the Administrator must supply them with the IP

address of the machine. Locate and note the IP address of the CaseCracker unit in the bottom left corner

of the main CaseCracker screen.

Users can reach the CaseCracker server by entering the IP address in the Internet Explorer address bar as

shown below:

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In this example the IP address happens to be 192.168.1.0, yours will likely be different. For ease of use,

bookmark the IP address of the CaseCracker unit.

Once you connect, if it says, "Remote Feature Disabled" instead of the login screen:

It means one of two things:

The Live Streaming service is not turned on. To enable Live Streaming, the system

administrator must log in the CaseCracker desktop and go to Tools > Setup > Live Streaming

and select the “Enable streaming of live interviews over the network” check box.

NOTE: You must log out, then back in again for the change to be updated.

Your CaseCracker product license does not include Remove Live Viewing. Please contact your

CaseCracker Channel Manager for information about product upgrade options.

If the OnDemand service is enabled, a login page like the following will be shown:

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3 Installing the Digital Certificate (All Users)

3.1 Instructions for Windows Vista and Windows 7 Users

If you are using Windows 8, skip to the next section, otherwise follow these steps:

a. Log into the intended viewer’s desktop computer as the user that plans to view live or previously

recorded interviews via OnDemand.

b. Open a supported version of Internet Explorer (please refer to Section 1.1 for the list of browsers

and operating systems supported).

c. Type the IP address of the CaseCracker unit into the Internet Explorer address bar and hit

“Enter”.

d. This will take you to the OnDemand login screen, but before logging in for the first time, the

digital certificate will need to be installed.

e. Click on the “Install Cardinal Peak’s digital certificate” link located under “For first-time users*”.

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f. Click “Open” (displayed in the bottom pop up bar of your browser).

g. A Certificate window will open. In the Certificate window, click “Install Certificate”.

h. The Certificate Import Wizard will open. Click "Next".

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i. Select "Place all certificates in the following store". Click "Browse” and the Select Certificate

Store dialog opens.

j. In the Select Certificate Store dialog, select "Trusted Root Certification Authorities" and click

"OK".

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k. Click "Next" in the Wizard.

l. Verify your selections and click "Finish".

m. You may get a security warning asking if you want to install the certificate. If so, click "Yes".

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n. The Wizard should say "The import was successful". Click "OK".

o. In the Certificate menu, click "OK", to close the menu.

p. The Cardinal Peak certificate is now installed. Restart Internet Explorer and go back to the

OnDemand login page.

March 2015 •


3.2 Instructions for Windows 8 Users

If you are not using Windows 8, you can skip this section.

To use OnDemand in Windows 8, you need to use the desktop version of Internet Explorer; do not use

the Metro App tile shown in the Start screen:

In the Start screen, click the “Desktop” tile to open the Windows desktop, then launch IE by clicking the

taskbar icon.

The steps to install the digital certificate are as follows:

a. When going to the OnDemand website for first time, Internet Explorer will display a

certificate warning. This is normal. Click “Continue to this website (not recommended)”

to continue.

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b. Once on the login page, click the “Install Cardinal Peak's digital Certificate” link to

setup the OnDemand security certificate:

c. A confirmation pop-up will appear at the bottom of your browser window. Click Open to

continue.

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d. When the security warning dialog appears, click Open to continue.

e. In the Certificate dialog, click “Install Certificate”:

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f. In the Certificate Import Wizard, select “Current User” and click Next:

g. In the next screen, select “Place all certificates in the following store” and click Browse:

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h. In the next dialog, highlight the “Trusted Root Certification Authorities” option and

click OK:

i. Back in the Certificate Import Wizard window click Next to continue:

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j. In the next screen click Finish:

k. In the Security Warning window, click Yes to complete the certificate installation:

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l. In the confirmation dialog, click OK:

m. Click OK to close the Certificate dialog:

n. Restart Internet Explorer and go back to the OnDemand login page.

March 2015 •


4 Logging in OnDemand (All Users)

The following screenshot shows the OnDemand login screen:

To log in follow these steps:

a. Select the user name to log in as.

b. Enter the user’s password (if you have never changed the default password “welcome”, you

cannot log in OnDemand. You must first log in the CaseCracker desktop to set a new password,

and then you will be allowed to log in OnDemand).

c. Press the Login button to log in. If the password is incorrect or the user still has the system

default password, an error message will be displayed. The user needs to either re-enter the

password, or if he or she has never changed the default password, log in the CaseCracker desktop

to set a new password.

b

a

c

March 2015 •


4.1 Installing the VLC plugin (one time only)

a. The first time you enter to OnDemand you will be prompted to allow the installation of an

Internet Explorer add-on called “axvlc_signed.cab”. The installation prompt will indicate that the

add-on is signed by Cardinal Peak to ensure its authenticity.

Click “Install” to allow the installation. (This message may appear several times during the

installation process, always click the Install button).

b. When the security dialog appears, click Yes to continue (If you are not the Computer’s

Administrator, you will need to enter the administrator password in order to continue):

c. If the firewall dialog appears (i.e. your Windows firewall is enabled), click Allow Access:

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d. In the User Account Control dialog click Yes:

e. Now the OnDemand setup is completed.

Troubleshooting:

1 - If you don't see a list of users to log in: Turn off Compatibility View in IE.

2 - If the video playback area of the webpage is black, but the rest of the interface is displayed:

a - RIGHTS: Users must have adequate permissions for their browser to install the plugin files. Check

here for the plugin files: C:\Program Files\CardinalPeak\CaseCracker\VLCplugin\plugins

If the folder doesn't exist, or is empty, try connecting to CaseCracker again but with Admin rights.

b - ANTI-VIRUS: Try temporarily disabling the anti-virus system. Certain ones block our video

stream. If this works, then try adding an exception for the file axvlc.dll. (Sophos and McAfee are

known to block the video stream.)

c - FIREWALLS: Certain firewalls can also block our video stream. These are the ports we use:

OnDemand Live (46729), OnDemand Recorded (46730), 443, and 80.

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4.2 Using the OnDemand Interface

The following illustration identifies the key areas of the OnDemand interface:

b c

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Each key area is described below by its respective number:

a. Video Tabs: Use these tabs to switch between live and previously-recorded OnDemand

sessions. When there are no live recordings in progress, the room tabs are in a disabled state.

If a recording in any of the rooms is started, its respective tab will become enabled and light

up with a green indicator ; it also may show a pause icon if the live recording is currently

paused.

b. User Information: This section of the screen shows the name of the user currently logged in

as well as the name of the user’s organization.

c. Logout Button: Clicking this button logs the user out of OnDemand and returns him back to

the login page.

d. Annotations Panel: This panel lists the annotations and flags associated with the current

session. Double-clicking an entry in this list will make the video jump to the frame that the

particular annotation or flag is associated with. Right-clicking an annotation or flag entry in

the list brings up a pop-up menu with options for editing or deleting the entry; note however

a

d

f e g h i j

k

l

March 2015 •


that during a live session recording, new annotations and flags can be added, but they cannot

be edited or deleted until after the live session ends.

e. Volume Control: Use this to adjust the player’s volume or mute the sound completely.

f. Progress and Scrubber Bar: This bar shows the player’s progress. Clicking anywhere in the

bar will cause the video to jump the selected point time.

g. Open New Session: Clicking the Open button will display a dialog containing a list of

sessions the user is authorized to watch. Note that a user is authorized to watch his or her own

sessions, sessions belonging to a group the user is member of, and sessions that are public.

The Open Session dialog is shown below:

To open a session, simply double-click the desired session entry; the dialog will

automatically close and the session will be loaded in the player.

Entering text in the Filter field and hitting the ENTER key will narrow down the list to

sessions only containing the filter text. To clear the filter and show all sessions again, click

the X next to the filter field.

Clicking the Refresh from Server button pulls a fresh list of sessions from the server. This

button is useful if new sessions have been created after the user has logged in.

Clicking Cancel closes the dialog without opening any session.

h. Annotate Button: Clicking this button opens a dialog that allows the user to enter an

annotation at the current frame in the video:

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To create an annotation, enter the desired text in the dialog and then click OK to save it.

Click Cancel to dismiss the dialog without adding any annotation.

If the user has no permissions to Annotate, the annotate button is disabled.

i. Flag Button: Use this button to create a flag that marks the current video frame. If the user

has no permissions to annotate, the Flag button is disabled.

j. Play, Pause and Stop Buttons: Use these buttons to control the video player. These buttons

are enabled only when watching OnDemand content that was previously recorded; when

watching a live session, these buttons are disabled. Note that if a video is paused for more

than a minute, the video player will timeout and automatically stop.

k. Session Information Panel: This section of the screen shows details about the session being

played.

l. Video Area: This area is used to show the video being played. Note that the video’s aspect

ratio is preserved regardless of the size of your browser window; this may cause the picture to

have black bars on the sides or at the top and bottom as shown below. This is normal.

casecracker ondemand setup manual...march 2015 • page 2 © 2015 cardinal peak technologies, llc 1...

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